a great arcade with great food and a really good variety of games for regular players and hardcore rhythm gamers. staff protect their customers as well and make sure this place is a safe location for everyone. read more

From reading my past reviews, I very seldom rate a restaurant or entertainment venue this low. On Father's Day, we waited over two hours for our food. What finally arrived was a semi-cold, burnt pizza (pictures attached), while none of our other items ever came out. When we requested a refund, the manager first said "no refunds." About 15 minutes later, he returned with a refund receipt, saying it was the best he could do. I understand they were extremely busy, but this isn't the way to operate an establishment. You prepay for your food, seat yourself, and then servers wander around aimlessly checking table receipts with no real system or direction. They're clearly in need of table tracker devices or better organization. The bathrooms were clean. The only thing that kept this from being an even harsher review was Mathew, who was genuinely kind and tried to help. Without him, my experience would have been much worse. read more

ENTERRIUM - New American Near Me - Schaumburg, Illinois

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Honestly, this is a decent place to hang out, but the food cost is a little high for the quality. The kids loved playing the games and we were able to get them some prizes. There are Japanese claw machines in the hallway connecting to the food court and my daughter just loves to stop there when we're at the mall. read more

ENTERRIUM - Claw machine. - New American Near Me - Schaumburg, Illinois

Very disappointed in the management and how they operate. We called in on Friday to see if they are taking reservations for Sunday due to the game. They said no because of the game. So we understood. So we arrived at 5:30 and there is a sign on the door that they are closing at 7 for a private party. So we went upstairs and the staff at the desk didn't know there was a private party at 7. How could they have not known on Friday that there is a private party???!!! The staff heard it from us and another customer. So then a manager approached and explained yes due to the party we can't stay past 7. The only choice we had was to play for an hour and eat somewhere else. They need to get it together. read more

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Burger Build Your Own: The burger was better than expected! The patty was thick, juicy, and cooked well. I added avocado and onion to mine, which worked perfectly. The sweet potato waffle fries were a nice surprise, crispy and flavorful. 8/10 Pollo Taco: The taco was decent, but the chicken could use more seasoning. Still, it wasn't bad at all. 7/10 Service: Service was excellent, staff checked in often and made sure we had everything we needed. Since we visited on a Sunday, each entrée came with an hour of free gameplay, which was a great bonus. read more

ENTERRIUM - Build Your Own Burgers - New American Near Me - Schaumburg, Illinois

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Hey fellow Yelpers! This was my first time going to Enterrium. I've seen so many TikTok videos of Enterrium and finally had the chance to check it out. There are many activities you can do at affordable prices is crazy good! From bowling to a full arcade and many mini claw machines with cute prizes. There are 2 entrances, one inside the mall near the food court & it's own entrance near the entrance of where Sears used to be which is on the left of Macy's. Customer Service: The staff I've interacted with were friendly & helpful. Our server, forgot his name, but he was very attentive. Keep up the amazing work! Entertainment: There are many activities to do at Enterrium. Unfortunately, I didn't have the chance to do bowling, but I had so much fun at the arcade. I really love the mini claw machines which are on the first floor near the entrance. Overall Experience: Overall, I had a great at Enterrium. I definitely plan to come back and try out bowling and the pinball machines. The bathroom was really clean, the food & drinks were delicious, & awesome customer service. I hope this review helps this Enterrium & its current and future customers. Have an amazing day! read more

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Came during a weekday for a drink and the bartender seemed rude at first because there wasn't much space to sit at the bar (I believe they needed to leave space open for easy access to other, not sure). He disappeared for a bit and short time later took our order, we made our way to a table instead with our drinks. The dining area was surprisingly full, there was also corporate party happening at the same time. I noticed a QR code at the table for a free 1-hour game play card for taking their Google survey. I did not eat here this time around so can't comment on the food, but they have nice arcade games. read more

Disappointing, disorganized, and strangely hollow. Enterrium feels like a place that used to be fun and forgot to tell anyone it stopped trying. It's gone thru a few ownership and celebrants over the years since it first opened as a PAC-MAN Entertainment. Service was essentially non-existent. There were no servers on the floor at all--if you wanted food or drinks, you had to order everything at the bar. There may have been a server in the bowling area? Unsurprisingly, this created long waits, confusion, and a bar staff that looked overwhelmed and annoyed to be doing the job of an entire service team. Further, on our most recent visit with three additional families we were charged for multiple kid meals even though they were supposed to be free with an adult entree. The layout makes even less sense than the service model. Pinball machines are now shoved into a weird, separate room, completely disconnected from the rest of the space. It feels like an afterthought instead of part of the experience. To top it off, there is only ONE kiosk to buy or reload game cards for the entire venue. One. So everyone--kids, parents, groups--lines up for the same bottleneck while employees just... watch it happen. The whole place feels understaffed, poorly planned, and uninterested in the guest experience. If the goal is "order at the bar, wander aimlessly, and hope for the best," mission accomplished. If the goal is a smooth dining + entertainment experience, this misses badly. Hard to recommend unless major changes are made--because right now, it's more frustrating than fun. read more

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This place gives me the Dave and Buster's feel but swankier. The faux leather bench seating and black high top chairs has a nice style with large orb lighting gives this place a nice feel and distracts you a bit from the "noisy- ness" of the arcade. At least I'm comfortable while subjecting myself to the loud sounds and noise of the music/arcade. We bowled for an hour and ordered shareables and entrees. The chicken tenders were battered lightly and super crispy. The fries were thick and "potato"-y but didn't stand out for any particular reason. The appetizer was good portions and as expected from the descriptions on the menu. We had a group of 9 which included 6 children. The service was super attentive and friendly. We needed an allergy friendly accommodation and they were super helpful and caring. We will definitely bring the family back! read more

ENTERRIUM - Chicken strips - New American Near Me - Schaumburg, Illinois

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We came here on a Saturday after Dave and Busters was closed to the public. There's a separate entrance to enter so you don't have to go through the mall. They have a variety of claw machines, a smaller selection of arcade games compared to D&B and Round One, bowling, pinball games, etc. I paid $40 for 200 something points. You just add money to the card. $40 was too much for the small selection. $20-25 will be sufficient. Best game there that you can't find elsewhere is the King King one. It's very fun and interactive once you sit and put the headset on. Other than that, the games are the typical ones you find elsewhere. We also ate there. There weren't many servers just one guy. The hostess that is supposed to seat you, takes forever. The mocktails are good. The pizzas are solid. Crust is thin and crunchy. We got the margherita and bbq chicken. Pizzas are shareable for a group of 4, you'll need more than one for sure. Overall it's just a 3 out of 5 for the whole experience. It could be a lot better. FYI the prize room needs more variety, not a lot of items that adults would enjoy. read more

ENTERRIUM - Margherita pizza - New American Near Me - Schaumburg, Illinois

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This place is SO much fun! They have a lot of games, claw machines, the bowling was reasonably priced, pool tables were really cheap. I want to come back and play darts. The mojito as quite good! Usually places mess it up. Staff was super friendly and attentive. Overall amazing place. The bathrooms are really trippy hahahaha but nice. Anyways can't wait to come back, I wanna try the food. read more

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I love this place, but I have a quibble. For a pay-for-play place, can they offer a better deal for their older machines? Consider the Bally Paragon machine from 1979. From what I can tell, it's the same price to pay this pinball as the Harry Potter pinball. Also, the sign on the machine says a game is 5 balls. This is a lie - 3 balls like the newer pinballs. read more

UPDATE: The pinball machines have all been moved to a separate room at the rear next to the bowling alley. This separate area includes a small bar to serve pinball players. Great idea! I counted a total of thirty-three (33) pinball machines and only one machine was not working. read more

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So for starters, my son and I came to this place for some light fun and something to do during the storm. While I was here, multiple games were inoperable. After about an hour, we went to grab a bite to eat. We were told we can sit anywhere and a server should be with us shortly. As im TYPING THIS REVIEW, we still have not been served as multiple workers have looked at both me and my son numerous times just for them to go back on their phones and and eat at the bar talking to other patrons. It has been close to 20 minutes and we still have not gotten water or even a simple hello. Do not come here. It is a complete waste of time. We ended up going to eat somewhere else. read more

My husband and I ate the Enterrium platter, which had potato skins, tater tots, bbq pork nachos and cheese curds, it filled us up and we even took some home. My favorites were the tater tots and cheese curds, crispy and delicious! We then went to use our 2 hour play cards that we got on Groupon. I went for the Skee Ball but found quite a few other games to play that were fun, bean bags, carnival knock down, goldfish bowls, Pacman, air hockey, and an Alien shooter game. My husband liked the race car, motorcycle and Walking Dead games. We were almost too tired to use the full two hours but then we were told about the pinball games and finished out our time in there. Great choices for games, plenty of room to play not crowded at all (Friday afternoon) and there are even some bowling lanes too! Definitely would go again! read more

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Great place to play for adults & kids! Huge bar on the center of the entrance with bowling lanes & video game/arcade area. Ideal for parents to get a drink & catch a game while the kids roam & play. Not my first visit but I recently came here & discovered a Groupon deal for either bowling or arcades. We chose the arcade deal & purchased 4 cards for 2 hours of open play for $80! Not bad but the exception was no prize games or point accrual. I found it fair, so my family & I decided to take full advantage of the 2 hours. We played almost nonstop & I would say we definitely got our money's worth. We purchased the same deal to use at a later date and also another for just a bowling option. Definitely coming back! read more

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So much fun! A hidden gem for sure! Bowling, pool, darts & games! - I will definitely be going back!

Feb 2 2018 " This place could be GREAT, but it isn't due to back physical location. They are LITERALLY next to the mall, but there is no opening to and from the mall??!!! That has taken away soooooooooooooooooooooooooooooooooooooo much business away from them that they potentially could have. Also they should have free play days and more arcades. You can go play arcades free in the city so why not in the burbs? If you Level 257 people that run the place don't know check out Replay and HQ Beercade, they're doing things right" NOW, it's a cool pinball place and decent games in decent condition. They got a cheapo day and it has events here and there. KEWL@! read more

If it wasn't for my salad I would've given 5 stars. This place is awesome for the family or a cute date night. Entry is from the mall or you walk through the main entrance. Whats great about this is that hit has a Dave & Busters vibe but more upscale. Theres a bowling alley and plenty of vintage and new arcade games! If you purchase a meal during certain days you get a free 1hr play card . We definitely utilized that! Our server was amazing the food was great. Unfortunately my salad had old lettuce & I refuse to eat around that. If you get a salad just be mindful and check first . read more

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We popped in here to kill some time. I had a tasty drink at the bar. There is food service, but I opted out. Multiple games offered here including pool and bowling. It was sort of like Dave & Busters on a smaller scale. Money is placed on a card and you pay for games that way. They have a good amount of contemporary arcade games with a few classic and pinball games. I had some fun here. read more

I am always amazed at the quality of the food. Every entree is always incredible, the people are always friendly, and the games are always fun. The Sunday cheat day is really great, where you buy an entree and then get one free 1 hr play card. read more

I've been going here since it was Level 257, and PAC Man Entertainment. The food is very meh. Drink selection is good. Unfortunately I am on a restricted diet so I cannot have anything on their menu now. FYI they use Soy oil so with a soy sensitivity you are very limited with your options. If you are hanging out and having drinks this place is great, but food selection has never thrilled me. It is alright. read more

Good food & the price is good. The prizes are great quality and well worth it. It's so easy to re-load your card too at the kiosk read more

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Food can be pricey, decent taste, nothing special, friendly staff. Gaming gets expensive quick. FYI, they are very understaffed so they don't open most of the dining room. With that in mind, our waiter was quite nice. Made sure to double check answers if he wasn't sure. Fettucine Alfredo is pretty good, flavorful and fairly thick. The bread sticks that came with it i could do without but at least i could sop up the sauce which was good. Gaming gets expensive quick. So be prepared if you start playing a lot, there are prices on each of the machines to tell you how much. read more

ENTERRIUM - Fettucine Alfredo - New American Near Me - Schaumburg, Illinois

"Elevated dining"? That's a joke. This isn't a restaurant anymore. They don't have waiters anymore, they gutted their menu, they even got rid of their menu printer. The entire point of level 257, and even Enterrium's own website would have you believe, is this is Dave and Busters meetings fine dining for adults. It's now a bad arcade without any dining. This is how the host told us "dining" works here now: they give you a 1 page menu, you go up stairs and pick a table, you go back down stairs to place your order. So a fine dining place that wants you to walk up and down stairs to get bar appetizers because they fired all their waiters and chefs? Bar level appetizers are all they have now, yet they still charge fine dining prices for it without any of the fine dining experience and quality. This is a shell of what level 257 use to be, it's not what Enterrium advertises. They need to pull the plug on this and sell the space to people who actually want it. Tl;dr: just go to Dave & Busters--they actually have a a restaurant with a more decent arcade read more

Enterrium is your typical restaurant in a mall, but they also have a bowling alley. It's a cool little hangout spot for after work or with friends. The drink deals are pretty solid for Chicagoland. Happy hour every day with a couple decent deals. I went for drinks with friends and got some appetizers. The food and drink there is nothing to write home about. Bowling is fun but other than that it's ok. read more

This is a fun arcade with food and bars in the old Sears building at Woodfield Mall. It's big and clean. There are lots of bowling lanes, pinballs, Ice Ball, basketball hoops, silly noisy games, and games to win stuffed animals. We came with a large group and had a lot of fun. An arcade can be played by oneself, so everyone can have a good time even if you don't know anyone. As a large group we were given game cards that were already loaded, paid by the hosting company, so we had hours of game fun. Two bars looked fully stocked. This was a good activity for all ages. A sign noted, Help Needed. Handicapped accessible. read more

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Came here with my husband again recently, and they changed their name again? This place has literally changed names 3 times within probably 5 years, so it's a little weird. From Level 257, to Pac-Man Entertainment, to currently Enterrium, not much has changed other than the name and less food choices and the quality has gone down since the original. Pretty disappointing. It's also annoying that on Yelp, this place has so many reviews that aren't for this business BECAUSE it has been multiple places in the past. Every time we come here, multiple games are broken and they don't always have signs showing it. We haven't really eaten here again in a long time because the food was disappointing multiple times in the past; they had options that they no longer have, the food quality has gone down so much and I'm not sure if it's because of understaffing or what, but everything tastes frozen and cheap. I must say, though, it does seem Enterrium is trying to add more new options, too, at least. I also got mixed drinks here that were not made well and didn't have good flavor combinations. My husband and I made the most out of our last experience here, but I'd much rather go to Dave and Buster's. We probably won't be back, at least for a long while. read more

Unorganized , no communication between host ,kitchen and management when I asked for my sushi to be remade ,rice was very hard as if kitchen staff does not check quality for the prep for the day . Took over 30 minutes to redo . Then I asked for the estimate time and then seems as if they forgot ! So just asked for a Togo Box at this point . Workers too occupied watching the tv screens here vs actually serving the customers spending money . read more

We are regulars here now, the food is amazing like five stars all around amazing. I don't eat meat and I have enjoyed everything from pizza, pasta and more. My family loves the new menu they have updated a few things they love the pork chops and pot roast. The staff is amazing everyone is super nice, friendly and treats you like family. The bowling is fun, decent price just shorter lanes which we didn't mind. The arcade is so much fun it's my happy place. The arcade staff is all friendly and fun to be around also the games are rarely ever broken. read more

ENTERRIUM - Updated menu - New American Near Me - Schaumburg, Illinois

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Lost my card here. Called for it & they told me they had it drove over two hours the next day for them to tell me the manager is not in & they couldn't open the safe. Then Mike the "manager" told me he doesn't have my card.. then he calls back explaining he has the card but they cut it already.. this place SUCKS DO NOT GO HERE. read more

Came here for my husband's work party and it was amazing!! We are from Cali and been to many dave and busters but dave and busters had nothing on them. Hands down enterrium much better ! The drinks and food were delicious and the ambiance was great! Loved the arcade one 1 side and bowling on the other. It was the perfect combo! Only reason for 4 stars was the male bartender (shorter hispanic ) he was rude. I understand it was a busy night but everyone else who was there was sweet and atleast nice. We went to the bar 2 times only and each time we saw him he was unpleasant and seemed like he was rushing us and as if he did not want to be there. My husband was making small talk asking what he recommended and his response was "idk i don't drink that so my husband asked what other drink does he recommend regardless of the liquor-- guy said idk man and looked to me said what you want are you ready instead with major attitude. I get it- company parties must be awful to deal with but the least you could do is he pleasant. Bad day or not we watched him with other people and he was the same with everyone. Other than highly recommended! read more

The claw machines in front of the main entrance is a scam. We bought $35 worth of tokens (between 3 kids) in cash from their token dispenser and did not get ONE toy to dispense even though we grabbed at least 20+ times. Once it hit the top of the machine, the claw would ALWAYS loosen and let go of the items.  I was told by the manager that it works similar to a casino and that it's pre programmed to grab items at random. A casino? At a children's amusement place? What?!?! It's called a SCAM! Manager let us choose two items per child from the machines. Not nearly close to what we would've won if the machines weren't programmed to cheat. You people are running a scam! Those machines should be removed. read more

So much better than Dave and Busters! Love the drinks I had, and cheese curds were really good. Has the pretzel and it was good, the beer cheese was mah.. I was hoping for a less pastie version of it. What sucked were the mahi tacos. What a disappointment! Service was decent but was with a group. Great environment with tons of games and varieties.. that was fun! I'll be coming back on my next visit. read more

I came with a larger group to celebrate a graduation for which we'd had a reservation. Our group was seated in 2 separate tables in the same section, so we were split up. I saw the waitress wrote down everyone's drink orders, but some of us never received our drinks. The food was OK. Thursday is all day Happy Hour so I tried some of the Happy Hour menu items to share with the group. My husband had a Philly cheese, and he said it was OK. There is a huge arcade with lots of games, plus a bowling alley. When I went to buy the game card to play the games, the machine ran out of receipt paper right after I ran my credit card. The cashier asked me to sign a blank paper instead, which they claimed they were going to affix to the printed receipt later on. I was uncomfortable signing a blank paper, so I told them I'd wait for the receipt to print. Then, when they did finally print out my receipt, there was no place on the receipt for a signature. It just seemed shady. unprofessional, and a waste of time. read more

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Ambiance was wonderful service was okay food was not the best the arcade area was very nice and spacious

Went on a waiting list for bowling. Didn't even let us know when our time had come up Then when we finally got into the lanes. It would not keep score. It would not reset the pins. Everything had to be done manually. Then the lanes completely broke. It was just a nightmare, and then you couldn't go back through the mall. I had to walk the entire mall outside circumference in the freezing cold Made a crappy night even worse and now I have frostbite to boot. read more

We came for our hang out to try something new, and it was a blast! The food and drinks were delicious. There were plenty of options, all of which sounds delicious. Our sever was very attentive especially for it being his first day serving there he was on top of everything, I didn't get his name but he was great! It was bright, clean, open throughout the building. Some parts were really loud where we had to yell to interact with each other, which is to be expected with an arcade and a bowling alley, but overall it was a great experience! There was a large variety of games from pin ball, to claw machines, shooting and driving games, and your standard ticket games. It was a ton of fun! read more

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The quantity and quality of pinball machines is one of the best around. Unfortunately slow service and mediocre food and overpriced drink's.

This place is awesome! My husband and I played 1 hour of bowling here for $20 total (including shoe rental). The lane set up is super cute and casual with comfortable seating. The lanes/scoring are electronic and you set up the players on a touch screen. We did have trouble with the lane freezing up several times though they were quick to fix it and add some extra time onto our lane. Afterward, we purchased an arcade card and were able to load how every much (or little) we wanted in order to play some games. They have self serve stations to reload your cards for convenience. read more

ENTERRIUM - Bowling alley - New American Near Me - Schaumburg, Illinois

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