Great customer service . Quality of work impeccable . Took in a shearling coats that all others…read moresaid couldn't be done .

I had my full length mink cut down to make a jacket with a hood and I love it!. The service was…read moregreat and timing was perfect. I would refer my friends a family... Thanks!

Have three Mark Miller coats and just love the bomber style and they care enough to change your…read morestyle doing a jacket. If you want a hood they can do it or just a collar no problem. Buy at Ruthies's Run in Lake Placid and always been so satisfied with both.

(I am writing this review again as YELP filed it under "not recommended" via their algorithm.....)…read more I have skied most of my (adult) life, but just bought my first M. Miller ski jacket in Vail last season and loved this (new to me) brand. To my amazement they are Boston based. The jackets are well made (made in the USA) with great detail including beautiful fur trims. I recently visited their Boston showroom in the hope of scoring something new for the season. The selection of garments was fantastic & included cashmere sweaters too. The staff spent a lot of time helping me put together the perfect look and even altered the ski pants for me at no charge! This brand is the real deal

I have been a client of Glama Furs for over twenty-five years. Each time I pick up my coats, they…read morealways look like they came off the rack brand new. The high quality of cleaning and storage cannot be beat. Thank you Fo and Constatine for your expertise in workmanship and customer service. Jan Penney

I've been a client of Glama Furs for years. The owner's never cease to amaze me. Their customer…read moreservice is extraordinary. their work impeccable, and their showroom is always filled with beautiful furs. However, this review is about their commitment to loyal customers. Unfortunately, I had the misfortune of encountering a person who I'll state was definitely not a gentleman, as I was entering a restaurant he proceeded to plow by me and in the process spill his takeout food all over my mink coat! His only response was SORRY.. The ugly incident resulted in my mink being splashed with his food! I was devastated, by his rudeness and absolutely convinced my coat was damaged beyond repair! Luckily for me, when I reached out to GLAMA FURS they could not have been more kind! They assured me they would do whatever they could to restore my coat. Well, I'm happy to report they did not disappoint. My coat was completely restored and I couldn't be happier! This is the type of customer service that sets GLAMA Furs apart from the rest! Their reputation is impeccable and more importantly, they value their loyal clientele! Don't settle for less, because they are simply the best!

Canada Goose, I love your jackets! They are located inside…read morethe Prudential Center, in Back Bay & is currently still the only location they have in MA. I got my first Canada Goose jacket from here in 2015, almost a decade ago, and I still wear it! It is the trillium fusion fit (petite) parka in black & yes, the color is slightly faded, but that is kind of inevitable for a 9, almost 10 year old jacket. Over the years, I have gotten more jackets & even beanies. They keep me super warm and get me through the cold winters, for sure. The price of the jackets may seem a bit steep BUT trust me, they'll keep you warm in below zero temp. A jacket that keeps you warm in New England winter weather, is worth every penny!

The experience was top tier. We had gone to Nordstroms and other authorized retailers and they just…read moretried to sell us whatever was in the store. Size was not an issue. At the Canada Goose store we had a sales associate who continued to radio to the back where jackets were brought out to try and make our final decisions. This is where the issues surfaced and although it is not directly related to the store it is very much a representation of the company. We ordered two jackets for shipping to our home in NH to (1) avoid the taxes in MA and (2) to get exactly what we wanted since size/color combo was not available in store. As you can see from the picture one of the jackets was received in a very destroyed box. The damage actually penetrated two boxes and the jacket is not protected at this points. Called up the customer service phone number and spoke to two different off shore representatives. They said the only thing to do was send the jacket back to them. 3-5 days transit and than and then I would get a credit to my card within two weeks. At that time or anytime in between I could place a new order for the jacket assuming it was I stock. WHAT?!?! I decided to call the Boston store and left a voice mail which is option 5, talk to someone in store. They didn't call back after a few hours on a Wednesday which is odd so I called back. Spoke to a manager and he told me her could put one on the side with the box. Etc if I was willing to come to Boston from New Hampshire to do an EVEN EXCHANGE. I made the trip the following day and the process was chaotic at best. They wanted to charge me the sales taxes since I was "rebuying" the same jacket in store. Otherwise they could reorder for it to be shipped to my house. WHAT?!?! After over 30 minutes they got the transaction to zero out and that was a relief. Asked them to validate the Prudential Center garage and they said they did. Went to leave and it charged me $14 plus time and effort to fix THEIR SHIPPERS MISTAKE and THEIR RIDICULOUS AND POORLY PLANNED replacement for damaged goods. I emailed the store and a few days later got this as the reply. Thank you so much for this less than I care about you as a customer response: Hello We apologise for the bad experience you had at the Prudential Center location. Unfortunately, our registers are unable to override sales tax due to it being a state law. The only was it voids is if you process an OMNI order which they did for you. I am going to assume the manager on duty was able to adjust the pay so that it came out to an even exchange for you without having to ship. I apologize on the shipping end unfortunately we have no control of how they deliver the boxes for you VIA UPS I wish there was a way to fix that issue for you. As for the parking our mall has a flat rate of $14 to park your car under 2 hours in the mall. Therefore, there was no discount taken at the time you left the building, due to that being the lowest price you can pay. If you were here for a greater amount of time, then a discount would have been applied to your receipt. Again, I do apologise for the inconvenience and experience you had. From: fred xxx.com Sent: January 19, 2023 4:43 PM To: Prudential prudential@canadagoose.com Subject: User experience....... I am really less than impressed with the "experience" so far with several aspects of CG. Getting a smashed box is certainly not your company's fault but how it was proposed for remedy was unacceptable. Not a care in the world through the customer support phone number. I was asked to come into Boston from southern New Hampshire. The process to do an "even exchange" become an ordeal of how do we exempt the sales tax..... On the way out I was asked for validation and something was not done correctly. I was billed $14 in the prudential lot, the same one they the validation worked on Saturday. 3 hours of travel to fix an issue that should have been resolved over the phone without a hiccup and than to have to pay for the parking is a slap in the face and I would have hoped for more.

The customer service is amazing! I have a favorite pair of non-Surell earmuffs that I accidentally…read morebroke and wanted to have repaired. I saw that Surell sells similar earmuffs - so I wrote them asking if they could look at my earmuffs and see if they could be repaired. They were able to repair them! They were concerned that I would be unhappy with the result since they had to put a new band on them and use different size rings, and emailed me for permission before altering anything. They mailed them back to me very quickly and they're good as new! I am so glad that I can keep my earmuffs since they match my coat and are very warm. I would definitely shop here for any new winter accessories or gifts that I need in the future. True attention to quality and detail and awesome customer service!

The staff was so helpful. The items were so delightful, I bought a beautiful fur scarf just in…read moretime for the winter weather blast. Also, there is a fake coonskin cap that I have to go back and get for my grandson. If you want to spend hundreds, you can, but you can also get a wonderful deal. I went into the $10 bin to get my scarf! Also the little animals are terrific....so soft. So, any budget can get something. The shoes were a surprise. They are so comfortable, and I just didn't expect to find SHOES here. Also I noticed Princess Kate was wearing a fur hat recently that looks just like a black fur beret at this store. Though the staff is of course what makes any visit a good one. I didn't spend a LOT, but I love what I got and I will be BACK. That's when you know a store is a good one, you want to return, and also you want to bring family and friends when they come visit. "You won't believe this store!"

Family owned & operated for over a 100 years. I love supporting local businesses. Nothing warmer…read morethan a fur. Saved my bones.

Sheldon is a great, friendly guy! However, He had my Fur…read moreCoat since April 15, 2025. We have moved from Providence to Maine. He was doing alterations on my coat, and we have had some contact but as of today, I have not heard from him since September. No one from the business will call me back!! NOT SURE WHAT TO DO ABOUT THIS, DOES ANYONE KNOW HOW TO CONTACT THE BUSINESS?????