Dr. Lee is a very solid doctor of optometry and very friendly and real. There are plenty of…read morehigh-volume places in the city where their main interest is selling you over-priced frames. Dr. Lee is not playing that game and I thank God for it.

This is a family owned optometrist practice managed by Dr. Alfred Lee OD. Dr. Lee has been in the…read morebusiness for over 50 years, he's in his 80's and still very sharp. His son Dr. Michael Lee also has a practice in this office. Mrs. Lee manages the front office - nice people. Dr. Alfred is old school, old-fashion, his records are still on card stock file cards. He does all the regular optometry stuff, but he also endorses natural vision improvement (NVI), and is very knowledgeable and supportive of NVI. Michael assist all patients and specializes with contact patients. Their selection of frames are limited, but the prices reasonable both for the frames and for his time. If you are into designer frames - bring in the make & model number and he'll order it for you. My family has been going to Dr. Lee's for over 25 years and hope they'll be in business for another 25.....

Terrible operations team (reception, services, and management)!!!…read more VSP with Medi-Cal new patients stay away and don't even waste your time. They will tell you they won't accept new patients if you let them know you have VSP insurance with Medi-Cal. They "discriminate" VSP (Medi-Cal) insurance holders compared with other employer provided vision insurance policies. Although VSP customer support told me they cannot discriminate like that but they will find ways to push you away. They will treat you like second class citizens even if they are force to take you in as new patients. They will tell you the only way is to put you on their "cancellation waitlist" which they don't know how many months out. They are NOT an honest trustworthy business, period. I think they behave like this is because they only want to work with insurance providers/policies which they can easily "milk" most of the patients benefits for their own profit. I am reaching out to file an official complaint to VSP with audio recorded evidence to proof how bad this business practiice is really is.

Dr. Ng is awesome!!! She was super patient and super understanding…read more I recently checked my eyes in the office after a Lasik surgery. I did the surgery in China and the doctors in China prescribed an eye drop that was popular in other countries but not so much in the US. Dr. Ng gave me some eye drops that were more popular in the US and took the time to explain all this. She also showed respect to all possible decisions that I might make and let me know if I still wanted to purchase the eye drop that doctors in China prescribed for me, where I could go. I have visited Dr. Ng three times. I can see this office as my go-to place in the next few years!

Had eye exam Quick, efficient, knowledgeable, and friendly…read more Will come back for contact lenses fitting soon

I received my new prescription on New Year's Eve. Their telephone and website said they were open,…read moreso I drove to the store only to find out they closed early. I called immediately and asked if they would honor the 2025 prices. They didn't call back for several days and then said they would not honor those prices. So I was screwed out of an entire year's worth of vision benefits because they couldn't be bothered to put correct information on their telephone or their website about their hours on New Year's Eve. They were very, very rude to me. Their eyeglasses have always been overpriced and the frames not very attractive, but they were on my insurance, so I felt I was stuck with them. Now, I get nothing because they screwed up on posting their hours. Any decent business would have tried to make it right. Instead, they were very rude.

Dr Situ is my regular eye doctor now after Dr Ng retired her practice.. Love their service and ease…read moreof communication. All the personnel is super nice. Highly recommend their location.

Communication…read more Sometimes it feels like a lost art and in Haight Street Optometry's case, it was basically non-existent. I came in last year to finally get a proper pair of glasses. I'm a writer so seeing the computer screen and being able to read words on pages is pretty important. I spent close to $500 on swanky Italian red frames and was talked into progressive lenses. I had never tried this new-fangled visual technology and was hesitant, but I figured why not. When they arrived and I picked them up, I tried them on and didn't care for them, they made me dizzy, but I was told to give it some time to adjust. I then left on a multi-month assignment to Europe later that week and struggled with them the whole time and finally gave up and just bought cheap readers. I sat on them for a bit when I returned to the states and would pull them out and try again and again, but it was no use. Progressive lenses are not for me. I made an appointment to see if there was anything that could be done or if we could switch them out for regular computer-friendly glasses, but my window of time had elapsed. Totally fine, I get it, but this is where my frustration comes in. Had they told me a solid no, I would have moved on and figured out next steps, but instead, I waited for Georgina to ask the doctor if they could do something to help me. That took 2 months and no updates. I then called again to check the status assuming they had been changed out (as she made it sound like they would do) and she had forgotten to even ask. She then apologized and said she would check with the doctor that day and get right back to me. That was April. It's now August and it wasn't until I called again today that she told me nothing could be done. Again, if it was a done deal, fine, but making me wait 6 months with this dangling carrot of flakey hope is just unprofessional. I waited 6 months for a no when i could have just ordered glasses somewhere else by now. Insurance wasn't my main concern, i just wanted the right lenses so I could do my job and see. So, I will not be returning here. Communication seems like a bare minimum and while I appreciated the gesture to help in the beginning, it was a hollow gesture at best and left a really bad impression. Nobody has time for that kind of a bs and now my eyes are worse and ai have to start this whole process over. Newp.

Cecilis is very **professional** and reliable. She is…read morehighly professional and responds promptly to all requests. She consistently demonstrates a high level of professionalism in all of our interaction

Upon checking in my appointment, the front desk ask me to write down my name, date of birth and…read morelast 4 of my ssn. She then passed the same piece of paper to the next people and ask her to write down the same information on that same piece of paper. This is a violation of HIPPA! Maybe the Dr. Mui performed the eye exam well, but she's very impatient. She rush me during the process and commented that she has a lot of patients waiting for her. She also gave discrimination commented about people from certain demographic, which make me feel uncomfortable.That's definitely inappropriate for her to do that

My husband and I have been going to Fong and Wong Optometry for many years. I finally decided to do…read morea Yelp review. My husband and I wanted to share with others about what it is like to go and get your eyes checked in a truly, excellent office with brilliant optometrists. The office is unbelievably clean, comfortable and the front desk staff are competent and welcoming and so are both of the Doctors. Our Doctor is Dr. Fong, who is brilliant, educating and explains everything about our treatment in detail. Dr. Fong is easy going, friendly and puts us both at ease. The exams are actually enjoyable. I always buy contact lenses and my husband buys glasses every year. They are of the highest quality and their prices are reasonable. It is so easy to go to an office where we are getting the highest quality in service and product. Don't hesitate. They take our VSP insurance. Enjoy.

Dr. Fong is the best!! I've been seeing him for over 2+ years now and I greatly appreciate his…read morefriendly candor and how informative he is about how the eye actually works. He explains it in a way that is easy to understand and I feel more informed about how to best take care of my vision. I have glasses for working in front of the computer all day and my distance glasses for driving and my eyes are so much more relaxed and I have also been sleeping better. It's always a good experience whenever I have to go for an eye checkup or to pick up new frames. I recommended him to my best friend who is also a big fan of Dr. Fong as well.

Extremely disappointing and unprofessional. I strongly caution anyone considering this optometrist…read more-- avoid!After years of taking my children here and tolerating frequent inconveniences and excessive out-of-pocket charges, I finally reached my limit. Trying to schedule an initial appointment for my youngest daughter turned into a nightmare. It took three separate attempts -- and still no appointment. First, I physically visited the office to schedule. The front desk refused to proceed unless I emailed them the insurance card. I sent it the next day -- and heard nothing for a week. When I called, they claimed they couldn't find the email and promised a callback, which never happened. I followed up again, and this time they verified the insurance but demanded a "second insurance card" -- which I don't have with me at the point. I explained that as all my children are on the exact same verified insurance plan that they already have on file, my youngest daughter's insurance coverage should be trusted. Despite my repeated explanations and polite requests -- even offering to bring the card in person before the appointment -- they still refused to schedule. The staff showed absolutely no flexibility or care for long-standing patients.After years of loyalty and paying high charges, we are taking our business elsewhere. This practice clearly values rigid policies and disorganized office procedures over patient care. If you value professionalism, responsiveness, reasonable charge and basic respect -- find another optometrist.

If what is written on the mail saying that my eyes are important, why not? I be more than glad to…read morecome to Eye Studio once a year for an eye exam. Surely I missed a year or two, but it was up to my family and I to decide whether we go or not. Exams still cost money. Couldn't make it on my own on any weekday, and Sundays are closed. Thus, Saturdays are the perfect time. Glad I came to Eye Studio first before many Chinese folks arrived. Would take hours if that happens. The customer service with the lovely ladies are fair and excellent, including Dr. Kwong who is knowledgeable and easy to talk to. A couple of tests followed by the second set of tests aren't any problem. The pressure test is still serious. The hard part is keeping my left eye relaxed. That machine is better compared to the special eye drop and a tweezer (going through my pupils to remove unwanted debris). Now comes a decent selection of sun to clear eyeglasses. I would've like the bamboo frame better, because it's organic compared to steel and plastic. What's comfortable to my eyes are few things: not too heavy, not too tight, not a single mark on the top of my nose. A Goldilocks glasses would be perfect! I couldn't wear a phantom mask, and I never wanted to try contact lenses (they'll hurt my eyes so much). As long as I wear what's comfortable to my eyes, that's the best choice.

Dr. Fong is incredibly thorough. He provides a very comprehensive exam, taking the time to explain…read morewhat tests he's conducting, why he's doing them, and how to interpret the results. He's also very thorough at going through what's covered and not covered by insurance so you can make an informed decision. His staff are also very kind, attentive, and responsive.

The best eye doctor I've ever had. My wife was using Richmond vision center, but after one visit…read morethis is our family ophthalmologist. Amazing staff- helpful and polite! Good prices, no fancy frames. I recommend!