Extremely disappointing and unprofessional. I strongly caution anyone considering this optometrist -- avoid!After years of taking my children here and tolerating frequent inconveniences and excessive out-of-pocket charges, I finally reached my limit. Trying to schedule an initial appointment for my youngest daughter turned into a nightmare. It took three separate attempts -- and still no appointment. First, I physically visited the office to schedule. The front desk refused to proceed unless I emailed them the insurance card. I sent it the next day -- and heard nothing for a week. When I called, they claimed they couldn't find the email and promised a callback, which never happened. I followed up again, and this time they verified the insurance but demanded a "second insurance card" -- which I don't have with me at the point. I explained that as all my children are on the exact same verified insurance plan that they already have on file, my youngest daughter's insurance coverage should be trusted. Despite my repeated explanations and polite requests -- even offering to bring the card in person before the appointment -- they still refused to schedule. The staff showed absolutely no flexibility or care for long-standing patients.After years of loyalty and paying high charges, we are taking our business elsewhere. This practice clearly values rigid policies and disorganized office procedures over patient care. If you value professionalism, responsiveness, reasonable charge and basic respect -- find another optometrist. read more

If what is written on the mail saying that my eyes are important, why not? I be more than glad to come to Eye Studio once a year for an eye exam. Surely I missed a year or two, but it was up to my family and I to decide whether we go or not. Exams still cost money. Couldn't make it on my own on any weekday, and Sundays are closed. Thus, Saturdays are the perfect time. Glad I came to Eye Studio first before many Chinese folks arrived. Would take hours if that happens. The customer service with the lovely ladies are fair and excellent, including Dr. Kwong who is knowledgeable and easy to talk to. A couple of tests followed by the second set of tests aren't any problem. The pressure test is still serious. The hard part is keeping my left eye relaxed. That machine is better compared to the special eye drop and a tweezer (going through my pupils to remove unwanted debris). Now comes a decent selection of sun to clear eyeglasses. I would've like the bamboo frame better, because it's organic compared to steel and plastic. What's comfortable to my eyes are few things: not too heavy, not too tight, not a single mark on the top of my nose. A Goldilocks glasses would be perfect! I couldn't wear a phantom mask, and I never wanted to try contact lenses (they'll hurt my eyes so much). As long as I wear what's comfortable to my eyes, that's the best choice. read more

Eye Studio - Nice eye mask! - Optometrists Near Me - San Francisco, California

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Avoid this place! Super terrible customer services! Have to wait like an hour for just a eye exam, and the doctor didn't seem to care about my vision at all! If you tell them you don't want to purchase anything from them, you aren't welcomed there. And their frame and lenses are ugly and expensive by the way. read more

I've been coming here for a long time, and I've always had good experiences! Dr. Kwong is knowledgeable, kind, patient, and attentive. Her staff members are extremely nice and welcoming as well. She takes her time to answer to my questions, and I appreciate that a lot. Also, she's fluent in English and Cantonese. I bring my mom here, and this makes it easier for her to understand since she primarily speaks Cantonese. I recommend coming here for your eye exam!! (: read more

I'm in SF this weekend for a business meeting and the screw came out of my glasses. I happened upon Eye Studio in Chinatown, and immediately walked in, showed her my glasses and asked if she could replace the screw. Of course! She put the screw in properly, cleaned them, and when I asked her how much, she said no charge! I would've been happy to pay for this excellent service! And very professional. I don't live in SF, but if I did, I'd have a new optometrist for sure! read more

Eye Studio - Good as New!! - Optometrists Near Me - San Francisco, California

Very poor customer service. I'm a person with patience but this place made me mad. Both doctor and receptionist acted like they don't wanna serve you at all. Unless you're ready to pay extra for their frames and lenses, you're not welcomed here. A waste of my time, a waste of my day read more

Small little place to get an eye exam or get glasses/contacts located in Chinatown. If you're getting an eye exam, they will validate up to 2hours for the parking garage (I'm not sure if it's for all the garages nearby like Vallejo, North Beach ones. But definitely worked for Portsmouth) The last & only time I went to the eye doctor was whenever I was 15yrs old. (wow...almost 10yrs ago?! Now you can guess my age =P) So it's about damn time I go get my eyes checked & get a pair of new glasses. I normally do not wear glasses cause I do think I see finely without them, but lately (maybe bc I'm getting older & my job requires alot of eye energy) my eyes feel tired/weird so I thought of getting new glasses. We didn't make an appointment so the wait til was about almost an hour. The doc was friendly & informative. They have a pretty good selection of different glasses to choose from. I ended up going with a black rimmed AX pair of glasses. I would just wear these glasses whenever I'm working. I know I would never go with contacts cause I'm deathly scared of it. I used to watch my cousin put in contacts in her eyes & it definitely scared me. So nope. read more

Had such a great experience here! Dr Kwong is amazing and knows what she doing. She made me so welcomed and was extremely knowledgeable. I will take my whole family here read more

This is one of the few optometry I would go to get my vision checked. The staffs and doctor were extremely nice, genuine and very professional. Any questions that I have regarding about my vision were very well explained by Dr. Kwong. She's one of the best in her field and has experience in what she does. Besides her experience, she's very well-mannered, nice, and very prompt in terms of tending to her patient's needs and request. I would definitely come again for my next check up. Thanks to all the staff here! read more

As always, wonderful customer service and always up to date merchandise.I was impressed by: 1. Initial professionalism when I called to set an appointment. Chelsea was friendly, warm, flexible and responsive to my needs and questions. 2.Cleanliness and design of retail store. 3.everybody speaks fluent english, different from your regular run of the mill asian store. read more

i scheduled my eye exam at 12:30 pm on Saturday and get there early to see if I can select the right frame before my eye exam, but I am still waiting for an exam at 1:15. During my wait, there were several customers who have appointment scheduled after 12:30 and 1:00 pm who need to stay outside the street because of too many customers inside the shop. It is ridiculous that they scheduled too many appointments at the same time. By the time I am done with the exam, it was already 2:15pm. My daughter also have this experience a few months ago. I think they should improve their appointment service. read more

I like to go there~ Dr. Kwong is awesome!!! She is very professional and nice. They have all kinds of brands for sunglasses to regular glasses~ the staff are friendly. They do reminder calls so you won't forget~~ When you have your frist app. they will do an assessment with you, ask about your health history. After that, Dr. Kwong will provides the cares and prescription as needed. After you got your contact lenses, they will do a follow up with you just to see if you are ok with the contact lenses. For glasses, they will also help you with the comfort on wearing it, is it too lose or too tight, they will fix it for you. Most importantly! Resonable prices!! read more

Dr. Kwong has been my optometrist for years, ever since I was little. She is, by far, one of the nicest doctors you'll ever meet. Her assistants, on the other hand, not so much. They're actually the only reason why this review gets 1 star off. Selection of frames is somewhat limited as this is a small shop. I feel as if they have more selection for females than males (harder for me to decide). They do feature plenty of designer eye wear and designer sunglasses. If you can't find a frame you like, feel free to ask the unhelpful assistants for a catalog as they can also special order certain frames/colors. My first pair of glasses were Kenneth Cole Reaction (decent, decided to snap in half towards the end of life), second pair was Armani Exchange (great "thick" and sturdy frame), and my most recent pair are Ray Bans. The example frame they had for display featured a hideous green color, so I asked if they had other variants. The assistant pulled out a eye wear catalog, looked up the model number online, and placed a special order for my desired color. They said, because it was special order, it would take a bit longer, but from my experience, it was just as fast as ordering other frames that were in stock. Prices aren't too bad, most ranging from $80 - $180, but keep in mind that most of the frames are designer eye wear and usually insurance covers a big portion of it. They also have cheap frames (non-designer brands; $40 - $60) if you just need a spare pair or some reading glasses. Overall, Dr. Kwong is a great optometrist but her assistants could be better, especially in the attitude department. read more

Dr. Kwong was nice and she knew what she was doing. The office assistants were unhelpful, they also answered the phone halfway through my question. Did not have too wide of selection of glasses. read more

I only check my eyes at Eye Studio, and I really feel like the ratings were not given reasonably. I always come in to see Dr. Kwong twice a year to get my eyes checked. She's very experienced and professional to check my ocular migraines. Not only that she's efficient, gentle, friendly, and wonderful about explaining everything she's doing, she's not pushing tests on you that you don't need. Also, the whole process is very thorough and detail when she comes down to explain the problems. She's very friendly and really good to talk to. She definitely knows her stuff.I would definitely give her a 6- stars rating if Yelp allows, probably the best optometrist around. The staffs were super friendly and go out of their way to be helpful. The shopping experience was very pleasant. I had no pressure of shopping for the perfect fit. Joyce was helping me last time. She was expertise at the explaining the brands, styles, and how the shapes of the glasses fit my face. I was trying on different pairs of glasses for more than half an hour. She was super patient and friendly. The experience was A++. Not only that I constantly received coupons from the store, I am super happy to have found this place and definitely would refer anyone without hesitation! Please give it a try guys. read more

I think Dr. Kwong is the only optometrist I've ever had, and I've been coming to her since 2002! Am I loyal client? Yes, of course. I've been wearing glasses since the 4th grade and contacts since 9th. I've only ever work 2 brands of contacts because Dr. Kwong recommended the perfect brand for me; I only switched to the 2nd brand because the first brand was discontinued. Dr. Kwong is very personable, attentive, and great with my questions. They have a huge Chinese client base so you'll often find the other workers speaking in diff dialects--Cantonese, Mandarin, and Toishanese. My mom speaks Cantonese, or Chinglish when she feels like it, so having bilingual workers is sooo helpful! read more

I came to Eye Studio to replace a screw that fell off my glasses and to adjust an old pair of glasses. Within 15 mins, both of my requests were fulfilled and best of all, it's free! I wasn't sure I heard it right the first time so I asked again to make sure. Yup, it was free. I would have gladly paid for this excellent service. The staff are professional, friendly, and knowledgeable. I would recommend Eye Studio to anybody. Place: small but bright and airy Location: tucked away in the busy Chinatown Staff: professional, friendly, knowledgeable Glasses selection: moderate range, good quality Recommend: Definitely read more

Our family been coming here for our annual eye exam since they open. Very thorough eye exam and check and super friendly staff. But the wait has been really bad recent years, my mom and brother made an appointment at 3 and 3:30pm on a Monday but they didn't even get to see the doctor till close to 5pm when the nurse heard me asking what time they made the appointment for! It's ridiculously long wait even for those with an appointment while there's no one in the room with dr and the nurses/staff were too busy serving people who is willing to pay extra for their glasses! We didn't finish till 6pm that day, told my family that we are definitely switching to another place for our annual eye exam! read more

Not honest merchant. I made appointment for eye examination and glasses and I was provided with the detailed costs for what I needed. When I got there, they changed the prices and simply said they were mistaken. Despite a detailed discussion with them and getting the price quote, I ended up wasting a whole trip to their shop. read more

Its been over a years since I got my last pair of glasses here. Dr. Kwong is still as friendly as ever and no generation gap between our conversation. And the staff are actually very friendly and helpful too. Instead of up selling me, they actually told me what I don't need. They were able to lower my price by A LOT! . I was very satisfied. Oh! Make sure you call about their 2 hr free parking! If you ain't picky and indecisive you will be in and out in less than an hr and have plenty of time to walk around Chinatown and get some dim sum like I did! read more

Wonderful office. My family and I have been seeing Dr.Kwong for over 12 years. As a kid, I went because my mom told me it was time for my annual eye exam. Of course I complained that I had better things to do such as keeping my nose in front of the computer which was the main reason my mom thought I needed glasses in the first place. When we got there, we would always get a warm welcome from all the nice girls that work there. Sarah and my mom would chat it up like long lost sisters and my little brothers would tear the place up. No matter how busy it got, the employees would help my mother watch over us. As time went on and I actually cared about how I looked, I got plenty of help selecting glasses that my friends thought I looked cool in. Dr Kwong is great. I don't know how she remembers everything about me and my family, but it's probably had something to do with all the noise we made. As my prescription went up through the years, thank goodness Dr. Kwong was there to help me break the new to my mom professionally and gently while my mom rants about me reading in the dark, excess computer use, not wearing my glasses and on and on.... Now, I go to Eye Studio on my own because it's a great place with great people. read more

Wow, this place can really hurt your wallet even when you have vision insurance (VSP insurance), I had to paid co pay for everything from the exam (extra $10) to the eyeglasses frame (extra $15) and they kind of force me to get the nicest lenses for my eyeglasses (another extra $70). Funny thing is that when I asked about the $70 lenses (the "nicest" according to the staff), what does it include and what is the differences between the $70 lenses vs the $60 and $50, she couldnt tell me anything but that it was the "nicest" one. I dont need the nicest one, lady, I need the ones that benefit me the most. So she took out a binder and just gave me a list of 3 different lenses, and told me to look at the list to see what $70 lenses were included. My vision insurance covers me with $120 for the frames, and none of the frames there looks decent, and their brand name (D&G, Gucci, Prada, etc) ones were over $200. So in the end I had to pay out of my pocket (extra $200). I felt so ripped off, I even told the optical staff that I found some frames online that were at least 75% less than what they had in the store (Yes, they are authentic and brand new), and they were the exact same pair of glasses, but the staff couldn't give a small discount for my frames. If only I could use VSP for online purchases, instead of letting these people rip me off!!!! read more

I am very appreciating to all the staffs that helped me. During the whole experience in eye studio, I felt very comfortable because Dr. Kwong was nice and all the office staffs were helpful. They helped me choose frame and the lenses I needed to offer convenience in my daily activities. They have various updated frames. Very professional services and I enjoyed my visit to eye studio. Will be back for my next general exam. read more

I came back from school in SoCal and was only in the city for a day, they were able to get me in and out within a reasonable amount of time. If you're like me and scared of getting your eyes checked, Dr. Kwong friendly disposition helps ease your fears. Overall, a great experience! read more

I needed to get an eye exam and order contact lenses on very short notice before some extended international travel. Dr. Kwong and the rest of the staff were very helpful. The level of customer service was outstanding. I had a thorough exam and my lenses in hand in time. read more

Pro: large selection of frames. Con: They will try to sell you display products that every customer tries on. They claim that's how they normally do business which is OUTRAGEOUS because they are selling used products that cost more than a NEW one elsewhere. I had to ask them to place an ORDER to receive a new pair of glasses and sunglasses. Price: $$$ read more

My family and I have been going to Eye Studio for a few years for eye glasses and contacts. Dr Kwong and her staff worked with our insurance and was able to get what we needed without any hiccups. Very professional and helpful. My daughter with "discriminating taste" always finds something she loves and gets compliments at school. Recently when her glasses broke during a sporting event, Dr. Kwong was able to provide a new frame and lens within 24 hours as a courtesy. Now that's service. Would give them six stars if I could. Would definitely recommend this to family and friends. read more

I've been wearing glasses for more than 15 years and contacts for more than 10. Dr Kwong is undeniably the best optometrist I've come across - extremely knowledgeable, attentive and competent. I would highly recommend her and her lovely team to anyone looking for an optometrist. read more

I and my sister are the long term customers of Eye Studio. We can depend on Dr. Kwong's expertise and their staff''s friendly assistance. No wonder Eye Studio is always busy with lots of customers. It has been in business for more than 15 days and is a popular optometry place in ChinaTown! read more

This place takes care of its customers. I got glasses here and had some issue with the lenses. They turned hazy after a few months. I don't know what it was other than a rare defect. The glasses were under warranty and they replace the lenses and even shipped them to me after I had moved out of town. I got them back in under a week. That defies some laws of physics--USPS handed the mail! I don't know how they did it so fast but because of it I didn't have to go to a job interview in an old pair of scratched backup glasses. They really care about their customers. Their selection is also pretty robust. I went to at least 20 eyeglasses stores in SF until I found a pair that fit me and I found them here. I later noticed the same frames I bought here at other stores and I got the best price at Eye Studio. They are very professional and courteous, always call back or email when they say they will. Just an all around excellent experience. I highly recommend this business. read more

This is the second time I been there. The service is good. The doctor helped me checked my eyes carefully. And they gave me a fee solution help me clean my glasses. read more

pros: 1.multiple languages 2.nice customer service 3.friendly staffs 4.variety of glasses cons: 1.place is kinda small 2.it can be really crowded sometimes read more