I always prefer to shop at locally owned small businesses so it is a great disappointment to write…read morea negative review of Electronics Plus at 823 Fourth Street in San Rafael, especially since it has been around for such a long time. However that does not excuse terrible customer service. Their salesperson sold me electric adapters for travel in India. Turned out they were the wrong adapters for India. An honest mistake. When I returned these incorrect and unused adapters I asked for a refund. Although this was their error, they refused a refund. Their policy is No Refunds only Exchanges even when the return is due to their own error. So you get stuck with a piece of paper to keep forever in your wallet even if you have no need for any of their products. In this store, the customer is always wrong. Caveat Emptor!

I love this store but frankly don't have enough experience with it to give a fair review. But based…read moreon many short visits over the last 25 years, it has a great selection including parts for hobbyists and ready to go products for normal people. I just wish I lived closer to it. Totally jealous if it's in your neighborhood.

This is for the geek squad that is in the San Rafael store, not the actual store…read more I had an issue with my iPhone for at least three years. It kept trying to download a program and every time I opened my phone it was there. It was like a virus that was driving me crazy. I gave it to someone on the geek squad named Emma. Within 10 minutes, she had it fixed. I had previously brought it to the Apple Store in Santa Rosa and Berkeley with no success. I am very grateful for her help. I tried to leave a good review on the companies website, but apparently they don't do that. And there was no charge. If you have a phone problem, I recommend going to see them.

I ordered a tv and opted to have them attach it to the wall. I also opted for a movable backing so…read moreI could angle the TV. The guy who came and did it was not helpful but worse he did not center the TV over a table like I asked and so it looks off but also makes the movable hinge useless as there is nowhere I can angle it as it is too far to the left already. I wasted money on the install ($250) and the movable mount (which cost way more than the basic mount) is now not usable. My advice is never have Best Buy mount your TV on the wall. Have your cousin do it instead. He/she is bound to be better than the guy they sent me.

Perfection! Needed a new TV and went to video only in San Rafael. Harish was able to deliver…read moreexactly what I was looking for, gave me options that matched what I was looking for, suggested a swivel central stand for the 65 inch LG TV, and made the whole experience quick and effective. And needless to say, the price was unbeatable! Would give six stars if possible!

So here I was at home watching a show about dog sledding in Alaska on TV. Well my rottweiler also…read morehappened to be watching as well and she kinda thinks the TV is a magic portal. So as she saw this team of dogs taking off, she decided she wanted to go with them. She bashed her concrete head right into the screen, at first it looked like there wasn't any damage but eventually a very annoying and very permanent mark formed on the screen. So it's an opportunity to upgrade, and this time mount it onto a wall. I heard about Video only over the radio so I decided to check it out. This place is amazing. I'll never go to a big box store again. I came into there not knowing anything. I have two TVs at home one a 720p and our big one with the dog mark, a 40" 1080p. Resolution wise I can't really tell the difference. So I'm really not what you'd call a videofile. Calvin was very helpful in getting me up to speed on the new tech and I was ready to buy something when my wife called and talked some sense into me. Otherwise I would have gone for it because the prices here make other places look like scams.

Renew Computers is THE BEST! The best friendly, knowledgeable staff, I've bought & repaired all my…read moreMac used laptops here, Saidel is the amazing Mac guru here - if any Mac needs service/repair - he can do it, with speedy turn around - and they do great used PC sales and repair too. I'm a loyal customer since 2000 - it's my first stop for anything computer/electronic tech related. Buy, recycle, reclaim, repair, repurpose, or safely dispose of electronic tech of all kinds here - What a great service for our community!

When I have old electronics that are either not functional or still marginally functional, I bring…read morethem to Renew Computers. Also, when I couldn't find any place to drop an old iPhone, they would accept that too! Sometimes, it is just good to have a place to bring things That you don't want around the house anymore. And Renew Computers will take the electronics almost unqualified. The staff are friendly and responsive, and someone will always answer the phone to answer your questions. There is no reason to not recommend them highly! We are fortunate to have them in our community.

I dropped off 2 technics integrated amplifiers in order to salvage parts from one to save the…read moreother. Tahir charged me $100.00 for diagnostics and to give him a solid week and he would get back to me. I called him 2 weeks later and it was like he didn't even remember me or my equipment, and that he was in the hospital and to send him a picture of my receipt, which I did. A month later I called him to see what was going on and he told me that my amplifier was fixed and working plus he thought he could fix the other one with a minor solder fix and said to call next week to set up a pick up. I told him that getting one fixed was awesome but getting the other one fixed wasn't a priority, and if he could fix the second one only if it was at a discount if possible. So I told him that I would call to set up a pickup and that was the last time I have ever talked to him. I have tried to call and sent him texts with the receipt and nothing. My original receipt is from 8-22-25 and today's date is 2-22-26 so you can see the lapse in time that went by and he has never not once tried to contact me. I really wonder how this guy stays in business since he is burning all his customers. Please take your equipment somewhere else and deal with less headaches and storytelling. Since that time I have moved locations and feel that for $100.00 I will just give my honest interactions with this "so called" repair shop and cut my losses. Tahir, if your reading this "thanks for nothing ".

The LOST my Nakamichi tape deck. I went back several times and had my receipt. Kept telling me…read morethey need parts. Then, nothing. It was gone. Considering small claims.

Braden was initially less welcoming. However, I chose not to let this affect my attitude, and I…read morebelieve maintaining a positive outlook helped Braden pivot and ultimately assist my family and I with printing labels for my daughter's business. I appreciate that Braden was able to support us in the end. I understand how challenging it must be for your team to manage with limited staff. My main concern is the need for additional team members to help prevent burnout and ensure a better customer experience. When employees are stretched too thin, it can impact both their well-being and the service provided to customers. I hope you'll consider making some changes to address these staffing issues, as I believe it would benefit both your team and your customers. I would appreciate hearing how you plan to address this, and I hope my feedback helps highlight opportunities for improvement. Thank you for your attention to this matter.

My husband and I went into Staples in San Rafael yesterday and wanted to get some balloons. We were…read moretold they would talk to the manager. No one ever came over to help us. Very disappointed. Bad customer service. Lost a sale. Ended up buying balloons somewhere else.

Drove up from the South Bay to run errands and I'm glad I stopped at the San Rafael Target. Clean…read morestore, plenty of parking, and the usual solid Target experience, but the location is the standout, it's right next to the Bay and the SF Bay Trail. I picked up water/snacks, walked about two miles, then came back to shop. Super convenient and I left feeling more content than anything.

I was so excited when I found the gold Mercedes hotwheels Chase. But when I rang them up with the…read morered Ferrari, the Ferrari registered but the Mercedes were not. I told the clerk that they are in the same set and I repeatedly told her over and over and she still said they are different and wouldn't let me buy them. I was so mad.

Submitted a request for quote/more info on Oct 16th and to date Oct 30th have not received a…read moreresponse back. Yelp quotes response time of 24 hours ------------------- Update: received a call within a couple hours of my post. The gentleman apologized for not getting back to me sooner and we discussed my project and he pointed me in the right direction. I need a contractor to come out first to do what I need before having AVI come out.

I was interested in MSB products but I wanted to listen before making a decision. MSB guided me to…read moreTony at AVI, who welcomed me with his positive, enthusiastic vibe. Together we arranged a couple of demos of the DAC I was interested in, so I could listen over time and get a good feel for what it had to offer and whether it was right for me. He is a fun, fascinating guy whose genuine passion seems to be to expose his customers to the best audio equipment available and then gently guide them with recommendations that fit their budget. I ended up buying through him, and I am very happy with the decision... I highly recommend both MSB and AVI - both businesses are first class. Thank you, Tony!

I received a gift from this Brookstone, it was ordered from there online store, however, the person…read morewho gave it to me was told that if there was any problem with the item the Corte Madera store would take it back with no questions and issue a refund. I went into the Corte Madera store and the "Assistant Manager Josh" looked at me like I was speaking a foreign tongue. He did not know the store policy and told I had to send it back to Brookstone. I explained that I was told I could bring it back to the store, but he just glared at me. Finally another "Assistant Manager" stepped in and called Brookstone customer service. He confirmed they could take the return. However, he need to get an ok from customer service and have the original credit card in the store to credit it back, even though the item was unused in the original packaging with the receipt. This store is filled with crap from China, the sales people are untrained and rude, and I will never shop there again!!!! Brookstone will go the way of Sharper Image and soon become a soap store. Don't waste your money buying more landfill.

This is a great store! I purchased a Bluetooth Keyboard case with a keyboard. It was very easy to…read moreset up and connect to my Ipad. The sales associates are very helpful! GREAT STORE AND GREAT EMPLOYEES! I believe the managers name is Gerlie. She is very helpful and I love her enthusiastic personality! Thank you Brookstone. I definitely will be shopping here in the future.

Ordered a battery online for my car through Batteries Plus. Later discovered I needed an…read moreadditional one for under the trunk. Car has two batteries. These guys were so helpful! They installed it for me and installed the one I ended up having to purchase through Mercedes since it wasn't in stock with them. I was very impressed with this kind of customer service. I'll definitely recommend them to others!

Friendly, helpful, knowledgeable people working there. Prices are reasonable. Been shopping there…read morefor years.