I want to start by recognizing Dr. C! -She has been an incredible part through this unfortunate…read morejourney in on. She is knowledgeable, professional, compassionate, and absolutely down-to-earth. She took the time to explain things, answer questions, and make sure I understand what is going on with my care. Most importantly, she has always made me feel heard&comfortable enough to trust her. I truly feel that she does her best to make sure I am taken care of as a whole patient¬ just treated for one particular issue. I am very grateful for the care&support she has provided.
I also want to recognize the two staff members I regularly interacted w/ on the physical therapy side as I have always had a great experience with them. They were kind, helpful, welcoming, and made my visits much more comfortable. Unfortunately, only one of the two remains, but I truly appreciate the care & positive interactions I have had with both of them.
That being said, Unfortunately, my experiences with the new doctor in the office have been the complete opposite. This is not based on one isolated appointment, it has happened repeatedly, in more ways than one as I have had multiple interactions with her.
I have truly struggled with whether to write this review because I am genuinely concerned about how my review may be received or whether there could be backlash from speaking honestly. However, I feel that patients have the right to respectfully share their experiences, especially when the same concerns happen more than once.
During my interactions with her, I have increasingly been left feeling uncomfortable and unheard. In particular, when I attempted to explain what I am personally experiencing or attempted to provide information of what I had previously been told about my care with my doctor before she joined the clinic, I felt that my concerns were not given meaningful consideration and that the communication was often more argumentative rather than collaborative, and I have left appointments questioning whether I was actually being heard as the patient. I understand that she is the doctor and has her own medical knowledge and opinions, but I also believe that a patient should be given the opportunity to speak, explain their symptoms, and share relevant information about their own care without feeling talked over or dismissed.
There have also been moments where I felt that information was presented to me in a way that was misleading or inconsistent with what I had previously been told or of what was followed through with, which made it difficult for me to feel confident in the direction of my care. I was also uncomfortable with negative comments made about other individuals within the work place. Regardless of anyone's personal or professional differences, I as a patient should not have been placed in the middle of the workplace tensions.
I am not questioning anyone's credentials or attempting to speak for anyone else's encounters. I am only sharing my personal firsthand experience because I believe that in healthcare the clear communication, listening, mutual respect, professionalism, and collaboration with the patient are all extremely important when someone is trusting a healthcare professional with their care. Unfortunately, I have left more than 1 appointment with this new provider feeling uneasy&with what I can only describe as an "ick" feeling that has stayed with me afterward.
I sincerely hope this feedback is taken in the spirit in which it is intended&used constructively. My intent is not to create conflict, but to address clear concerns&to encourage better communication, attentiveness, professionalism, and patient-centered care moving forward. These are essential to ensuring patients feel heard, respected, and properly cared for.
Overall, I remain very appreciative of Dr. C, as well as the staff members who have made a positive difference in my experience. My concerns are specifically about my interactions with the new doctor, and I hope the office management can use this feedback as an opportunity to improve the patient experience.
