This office is horrible. The staff is rude and the doctors gaslight you. Twice Dr. Mascia…read moremisdiagnosed my kids and one of my kids actually has a tumor and is now under treatment at Roswell. I want that man no where near my kids! My son had to go in for a sick visit today and was turned away because we refused to see Dr mascia. They never told us they scheduled the appointment with him to begin with. Nice that sick kids get turned away....

I would give 5/5 except for the sometimes but not every time attitudes at the front desk. Sometimes…read moreit feels like there is an undercurrent of superiority or disdain and other times things are perfect in every way. Any doctor I've interacted with has been great both for their interpersonal skill and their medical. The last objection I have is their phone menu changing at 5:30 to say that the office is closed when the website says they are open till 6pm. It's bad enough to close the phones early but the droning annoying loud mans goes on and on about how great they are without giving any real information on leaving a message which I wanted to do. I pressed Zero and what a mistake that was, it just started the mans annoying too long message to start over. I'm sure whatever management reviewed that message on the office is closed message either didn't listen to all of because they were in a hurry or they enjoy having their ego stroked. It doesn't matter what the message says if it is too long and too loud done by a well spoken person it has no immediate option to leave a message or any option but to sit and suffer being subjected to a non-functional drone on how great TP is. I have long disliked the phone menu sound and length of the message here but the last straw is calling when office is supposed to be open and then being unable to accomplish anything constructive. I will bet that any business that specializes in professional construction of the public face in that field would find plenty wrong and would coach that speaker to do many things differently with the actual menu. Not open during the published hours mm Having an annoying voice on the message. Having a barely functioning menu with no option that is easy to navigate Erratic front desk attitude. Great doctors and nurses/PA's. All this makes a "3 out of 5" score.

I have been going to Kenmore family medicine for over 15 years. Dr. Lisa Mendonza is a caring,…read morecompetent medical professional. She gives quality hands-on care to fit each individual person. You know world full of drive-through medical practices this one offers one of a kind personal service in a caring Catholic environment. I literally drive from Derby New York to keep Dr. Mendonza as my practitioner, feel confident in their caring and compassionate, competent hands. They are a family care medical practice, treating adults and youth.

the entire staff makes you feel guilty for ever needing anything from them. if you have any mental…read morehealth issues- DO NOT CONTACT. no empathy or compassion when it comes your own health.

This place is a disgrace, always overbooked so be prepared to wait and bring plenty to keep your…read morechild entertained. However the real issue is the "professionals" and their vaccine policy that they try to push and push even after you refuse and are told you can refuse without repercussions but in the end there are repercussions, very real and very scary repercussions that left myself my wife and most importantly our daughter without a pediatrician because we were told we are not welcome there if we didn't follow their vaccine regimen, again after being told there wouldn't be consequences leaving us with false hope that maybe these people actually did care about children but don't be fooled like we were, they do not. All they care about is vaccines being pumped into tiny human beings that weigh less than a sack of potatoes and that's it, they didn't care that our daughter had an ear infection and had a UTI at the same time, they didn't care that she was sick, they didn't care that she wasn't gaining weight, in the end all they cared about was getting what I can only assume was some kind of compensation for vaccinating another 8lb newborn. In the end after questioning their mortality we were told to leave and we were not welcomed there, they didn't give us an alternative, we were left with a sick child that we had to take to urgent care instead. Everyone who works for these immunization facilities needs to reflect on the real reason they are in the profession of pediatric care, it shouldn't be to push narratives it should be to help sick children. Thank almighty god that not everyone thinks like them though and there are facilities out there that will care for a sick child no matter what.

Getting wellness appointments is pretty difficult if not planning 6 months ahead. Ultimately I had…read moreto accept really early appointments despite having complete availability all summer. Once actually in the office, everything always runs smoothly and the providers are always compassionate, professional and thorough. I appreciate that they directly talk with my children, letting them know that they are important. If any follow-up is needed or when I call with concerns for my kids, the nurses are always compassionate and helpful.

We love taking our son here! Before he was born we were able to come in to visit and meet with a…read morepediatrician to talk about the practice. We've seen almost every pediatrician here and everyone is knowledgeable and makes our concerns heard. When we were worried about our son's crying nonstop they got us an appointment the next day to check things out. You only ever see a doctor here, and portal messages are responded to quickly. We highly recommend!

I took my son to this pediatrician group from the time he was born and am sorry I couldn't bring…read morethem with me when we moved recently! I was always happy with all the dr's here and appreciated that we ALWAYS saw a dr at each visit. There was rarely a wait of more than a few minutes, which is great when you have a baby or toddler. The dr's were always very supportive and reassuring, even when my son had trouble gaining weight as a newborn (they continued to encourage my breastfeeding) and later when he had some very delayed gross motor skills. I would have stayed with these pediatricians forever if we hadn't moved!

We have had a doctor with them for over 15 years. Luckily we never had to actually use them except…read morethe regular annual physical check. however, the recent experience with them for a simple blood test was horrible and terrible. I do not understand how the doctors and nurses at this healthcare facility can refuse to answer patients' questions about how a decision or diagnosis was made, especially when CDC guidelines were not followed. When I requested information about how the decision was reached without following CDC guideline, they hung up on me.

My wife took our grandson Henry here and Dr Dunn was wonderful!! She took her time with Henry…read morebecause he has sensory issues. We will be back to see Dr Dunn again as directed !!!!

I have been going to northeast medical for a year now. My experience is 5 stars. Dr Elgotti is so…read morepatient, caring and knowledgeable. She has gone above and beyond to treat me each visit. Her bedside manner is exceptional. I highly recommend her and this practice.

I wish the office was nicer, but they always get me in when I need, and I like Dr. Thomasread more

Everyone here is very sweet with my children and my daughter's doctor is incredible!! My kids have…read morebeen coming here for 17 years!! My daughter has struggled with anxiety before going to the doctor but Dr. Zmuda makes her feel so good!!

the receptionist was very rude. I went in-in pain and the receptionist rudeness just sent me away…read moreto a different office. People don't go to the doctor for nothing just to have a basic conversation about the weather. obviously I was in a lot of foot pain and it was my first time to go to any foot doctor about my flat feet pain. I come from a different state and I didn't know feet doctor was a real thing. I chose this location because it was closer to my living and work, so luckily the bad reception push me to go to a better pediatrist who was much more helpful. Yall doctors need to learn, your receptionist can cause your office to not get paid due to bad customer service . understand who you hire.