I purchased a dress and the cashier put my dress in a bag! So I asked her for a hanger! I felt that…read moreshe is completely out of touch and just collecting a check and low-key racist....

Just left with out making the purchase we came to make. Carmen the cashier argued with us the price…read moreof the pants and was extremely rude. After she ended up voiding the sale and trying again she continued to argue the price and I asked how the math adds up since the sign had 40% off for the pants to the point she walked over to the pants then finally gave us the correct price. When trying to pay then she argued with giving my mom her star points money off that she earned by all the shopping she does at the store. So in the end we left with out making a purchase with my mom who I was trying to help needs to get to a baby shower.

I liked it better before they changed things up and decided to make it a poor man's Art Van. Gone…read moreare the days of weird international food items and gourmet dips, cookies, chocolates, coffee, tea, and pasta sauce, decent garden supplies and pet care items for cheap. Nope, Big Lots has changed and I don't care for it too much. It used to be kind of fun to stop in here once in awhile and see what they had because the stock changed so much. It was always a hodgepodge of odds and ends, closeouts and products in discontinued styles for cheap, along with no pretense, dorm room-style, assembly required furniture. No more! Now it seems like the novelty of what made Big Lots cool is gone. All I see now is more and more cheaper imitation Art Van and Lazy Boy knockoff furniture and convenience junk food. The prices are higher, the selection is poorer and the parking lot is so characterized by pot holes that I'm afraid I would damage the shocks or struts on my nice car by parking here. The pot holes are like craters, so heed them when shopping at this Big Lots. I don't understand why they are turning this Big Lots, which is supposed to be an outlet for odd lots, discontinued items and closeouts from larger department stores, into a wannabe furniture store. At least before, there was no lying about what the quality was like. It was cheap dorm room quality stuff for practically nothing that wasn't designed for a real household with families and all that entails. Now, it looks like a closeout furniture mart. It's sad. I used to love finding gourmet coffee and tea here for cheap. If I was looking for furniture, I'd go to a real furniture store, not here. The international food and chocolates section is but a quarter the size of what it once was and the selection isn't what it used to be. No more good bargains on Swiss chocolates, Belgian coffees and seasonings from all over the world. This store could be cleaner, too. When was the last time they waxed the floors? It looks like never.

Horrible customer service and they don't honor their warranty when the furniture falls apart after…read moreonly 5 months. Didn't matter that I called to figure out how to deal with it just an hour prior to hauling a huge couch to to the store to exchange it as instructed. They went back on everything they said over the phone without a care. I do not recommend purchasing furniture here AT ALL. Jim and Laurie were horrible to work with! They are the managers at this location.

You basically get high walking into the store. The employees are VERY RUDE!!!! We were looking…read morefor gift cards and we stopped to ask an employee. She looked at us looked away and talked over my husband who was asking her were they were and started talking to another employee and blatantly ignored him. Will NEVER step foot in that Walmart again!

Well I wanted to get some headlight bulbs for my car . It's…read moreabout 10:05 and this is the only time I can change the bulb because I work through daylight times. The bulbs are locked so I wait for someone to help me .asked a lady she said she would get someone with a key but no one showed up.

I've been to this Forman Mills just a handful of times over the past few years but my first time…read morereally shopping here was just over a week ago. I met my three goddaughters here to shop for school clothes. I thought that it would be fairly expensive because 1) I'm talking about 3 girls and 2) they wear uniforms. What I didn't realize is that the clothing prices here are insanely inexpensive; of course price is relative, but all things considered I still think that it is inexpensive. This was a pleasant surprise for me because they each were able to get a lot of pieces and the total was just under 50 percent of what I originally thought it would cost me! Oh yeah, happy dance time. For the most part, the clothes were fairly organized and most of the racks were full. We shopped during the last hour and a half or so before closing; the store wasn't very busy. This meant that I didn't have to wait in line. The service was about average, nothing to rave or complain about. I give it a 4 because it is a good place to shop for youth clothing and it is a plus that they carry items that fit school uniform requirements.

They lose a star because the clothes are cut different..they run small.other than that..A++! Love…read morethe prices! Super cheap name brand clothes and accessories. Cheap toys, home stuff, bras, sandals etc....love the purses and love when i can score a really good deal which is easy to do here! I spent $50 and got a new polo purse(super cute) sandals, three bras, a huge lalaloopsy doll, sunglasses with a gnarly case, and a badass skirt.they always have adorable extravagant Easter dresses for under $20 if I would have realized I was going there before Easter I wouldn't already bought her one.all and all wish I lived closer to the store because it's awesome

Was very disappointed! This store used to be organized and had nice looking clean shelves. Walked…read morein yesterday...clothes all over the floor, merchandise from shelves, on floor and shelves not organized, items not in the correct area where they belong (store used to be so beautiful and organized). None of the areas looked maintained or cared for. I get it, your patrons are slobs and don't care if stuff falls etc, but that's why you have employees. I'm not sure if they are understaffed, but the manager who used to run it, made sure her store was kept organized and clean looking. Hopefully something will change, two stores already left out of that plaza, hoping you WONT be the next.

The store carries nice clothes for the family at can't beat them prices. I never thought much of…read moreBurlington until I gave it a chance after watching their commercias on TV. The sales pitch worked. Now I shop Burlington to get nice clothes without spending too much. I bought a BCBG purse for $29.99 last week. I'm dancing in the street right now.

I shop here a lot, and I've been helped by one clerk a handful of times. Autumn B has the absolute…read morebest attitude. I have seen this young woman deal with curveballs and smile. I have seen her helping multiple people in the self checkout and smile no matter how busy she is. I was next in line once when she was getting ready to go to break, so she must've been at least a little tired, when a fellow coworker complained about not getting to go to break, Autumn kept smiling. I'm telling you, this girl is the best ambassador, the best face your company can put on. She is amazing and never fails to make me smile.

I still buy a lot of my non-perishables here, and it seems that when i only need 1 or 2 perishable…read morethings and I take the risk of adding them in so I don't have to stop somewhere else for just one item, they're *still* nearly always bad. What are the odds that ALL you have is bad produce and expired meat?? I don't get it.

While visiting home, I stopped by here to grab some socks as I forgot mine. I was able to get…read moreright in and find what I wanted. I bought the cheaper ones known as deal worthy. They were $5 for 6 socks. I bought a pack of white and black socks. I used the self checkout which was fine for me. It was quick. I know most people hate this option but it doesn't bother me. I didn't interact with any of the employees. I would return.

I just want to give a shout out to the cashier from this time, date and purchase! She was amazing…read morewith my kids (teens who were actually voluntarily having conversations with her) and myself. We spoke about our families, kids, and more. She was a joy to speak with and interact with in general! We didn't see a name tag, but she was great!

Great location. Staff is super friendly. It's also a great place to easily return Amazon items…read more Park by the Sephora side for returns.

FIRE SUE!!! My sisters and I went to go get underwear at kohls today and SUE shook her head at us…read morethe WHOLE time she was checking us out and then had the AUDACITY to deny us service because we were using our fathers card (he gave us permission to use) while he w at the hospital with our dying grandpa that has brain cancer.

Came to buy a dress shirt or two, but instead left frustrated without buying anything. Very little…read moretraffic, but no associates assisting or straightening out in this department. The same exact products in different spots with contradictory price information. Best example (one of many) is the shirt in the picture. Is it $12.99 each, or $40 bogo-half-off? Only reason the score isn't lower is because other departments I passed through looked better.

A newly upgraded JCP!…read more I like the upgrades, including the remodeling effort and the mix of higher end diffusion lines (MNG, Liz Claiborne, etc) with old stalwart JcPenney brand staples, like St. John's Bay, etc. The prices are still good and they always offer plenty of discounts. Some of my best "cheap chic" purchases have come from here off the clearance racks in the clothing and jewelry sections. With one of the those $10 off a $10 or more purchase, I snagged a necklace for free- well, almost free as I just paid the tax. That happens more than you would think. Another time, I picked up some nice flannel sheets for my queen size bed on clearance (75% off) for only $9 after the the coupon. See, dreams do come true. I think the housewares department located upstairs is really nice as well, especially with the new Jonathan Adler home decor line. I love that stuff. Its' fun and whimsical style meets affordable chic. This store, like other JCP stores, has a Sephora as well, although it's not as well-run as I would like it to be, but I'm glad they have one. This store is always clean and the displays are always neat and tidy. Customer service is hit or miss, but that's pretty much my only complaint.