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Fenton, MI

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Reflections Resale Boutique

5.0 (1 review)
Open • 11:00 am - 5:00 pm

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7 years ago

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Northern Country Chic - Sold me a dress with a rip but refuses to do anything about it

Northern Country Chic

1.0(1 review)
1.8 mi

I am very disheartened with how I was treated by this business. I was a very loyal customer. I did…read morea review in 2019 on how wonderful their business and clothing was. I was right with them, following them to three different locations in Fenton and one in Howell, shopping and supporting their small business at four different stores, bringing my kids and buying them clothing and accessories as well. Even during the lock downs I tried to shop when they were open and support them. I followed all of their media and signed up for several of their text reminders of sales and several loyalty programs. But I am very disappointed with how I am being treated as a loyal customer who wants to be there for local shops. I went in and bought, among several other items, a $62 dress for a wedding in July. Their system was not working at the time and I was told they no longer print receipts. (They were able to text me one). I took the dress home and did not attempt to wear it until August only a month after I purchased it. I put it on and saw there was a very large rip in the dress that I had not noticed in the shop since it is a maxi dress a moment before I left for the party. I was devastated since I love the dress. I attempted to email them and call them about the issue. I did not even want my money back, I would have taken an exchange or a store credit and would have just shopped for other items. I finally got a hold of them and was told it was simply too long for me to return the item. It has barely been a month and I did not even wear it. I was very nice and polite and did not get angry over the phone. The person I spoke to was also very polite but insisted the owner would do nothing about it because they wanted to get rid of their summer clothing to make room for more clothing even though they still had the dress I was referring (not sure how they knew unless the owner looked at my email and failed to respond) and the dress was on sale. They could have swapped the dress and sent the ripped one back to the manufacturer. This does not seem like a business that values their customers and I am not a person who can afford a $62 loss. It was very expensive to purchase and now I am going to have to find a seamstress to sew the rip even though it won't quite look right because I am not able to throw away a dress, so now this will cost even more money that I do not have to rectify this unfortunate situation.

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Northern Country Chic - Came with large tip but won't exchange

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Came with large tip but won't exchange

5IVEHOLE

5IVEHOLE

4.6(21 reviews)
0.6 mi

There are not too many instances, in today's world, that a business stands by a high standard of…read moreproduct quality, attention to detail, and painstaking customer service. I am happy to say that 5IVEHOLE ticks the box for each of those criteria. I have been in the role of jersey procurement for rec-league hockey teams for the better part of a decade, and the experience that I have had with Charlie and 5IVEHOLE is unsurpassed by any of the other companies that I have done business with. I was referred to 5IVEHOLE through the owner of ModSquad Hockey due to how impressed he was by a product demo with 5IVEHOLE. Being that My team and I were in the market for new jerseys, and having had a bad experience with our previous supplier, I was happy to speak with Charlie to see what 5IVEHOLE was all about. What I can say is that, from beginning to end, my time working with 5IVEHOLE left me feeling like I was the most important customer to them. With other companies "doing the same thing" I have experienced being pushed to the side for the "big fish." These other companies are your best friend until they get a large order from a professional team, college, or organization, then the "small stuff" gets put on the shelf until there is time for it again. While this may be sound practice for the company's bottom-line, it alienates the little guys (read: me team) that are looking for something unique for their team's uniform. This was never an issue with 5IVEHOLE, all of my emails were answered in a timely fashion, and we went from introduction to finalizing our final design proof in a little over ten business days. For those uninitiated, that is an insane pace to go from "Hello, my name is..." to "We are ready to get your jerseys into production." Furthermore, I cannot stress the high-level of quality that 5IVEHOLE delivers in their product. Having received the finished product, and having many other sublimated jerseys to compare it to, I can comfortably say that this hockey jersey is unsurpassed in fabric quality and weight, sublimated color application, quality of sewing, and overall product finish. The colors POP, there are no missed stitches which can lead to failure of seams, and the fabric itself (we opted for EliteKnit for weight and longevity) is both soft to the touch (comfortable to wear) but undoubtedly robust and tough. One of my favorite features of our jerseys is 5IVEHOLE's own "Swagger/Stretch" collar. It is easy to miss something so small, but the collar is really well-suited for moving with the person wearing it instead of getting in the way or causing the jersey to bunch up uncomfortably. It can also be sublimated on allowing for unique and interesting details to be added to the jersey's design. Another item of note is that each jersey was carefully sealed in individual bags, protected each jersey for shipping. But, unlike another company's product, the jerseys did not come out of the bag smelling of a nauseating combination of garbage, gasoline, and sweat. The 5IVEHOLE jerseys simply smelled clean and read-to-go. It is very fun to see 15 grown men have their eyes light up when they saw the new jerseys for the first time. Every single member of our team was blown away by every aspect of the jerseys that were put into their hands. Everyone had a little extra spring in their step as they stepped onto the ice that night. All this to say that if you are someone that is on the fence about 5IVEHOLE, and the product and experience they offer, I cannot urge you strongly enough to let them have the opportunity to earn your business. I can promise you that you will not have a better start-to-finish experience elsewhere. This is not to mention that their prices are competitive with all the other suppliers offering "similar" product despite the fact that 5IVEHOLE's finished product is of much higher quality. Personally, I will be coming back to Charlie and 5IVEHOLE for all of my future needs for hockey jerseys and custom athletic uniforms in general. --Joey Jurinko Mighty Bunkmen Hockey Pittsburgh, PA

Not only are the jerseys amazing but Charlie is one of the best! He goes above and beyond for his…read morecustomers. He is always so helpful, kind, and patient. We have used 5IVEHOLE for our inline hockey jerseys and my son's ice hockey team uses his company for their ice hockey jerseys. All of jerseys are high quality and look so good. Highly recommend!

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5IVEHOLE
5IVEHOLE - Chiefs Hockey

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5IVEHOLE - Ducks away jersey design closeup of back.

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Ducks away jersey design closeup of back.

Reflections Resale Boutique - womenscloth - Updated November 2026

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