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    Eclections

    4.3 (7 reviews)
    Closed 10:00 am - 6:00 pm

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    Northern Country Chic - Sold me a dress with a rip but refuses to do anything about it

    Northern Country Chic

    (1 review)

    I am very disheartened with how I was treated by this business. I was a very loyal customer. I did…read morea review in 2019 on how wonderful their business and clothing was. I was right with them, following them to three different locations in Fenton and one in Howell, shopping and supporting their small business at four different stores, bringing my kids and buying them clothing and accessories as well. Even during the lock downs I tried to shop when they were open and support them. I followed all of their media and signed up for several of their text reminders of sales and several loyalty programs. But I am very disappointed with how I am being treated as a loyal customer who wants to be there for local shops. I went in and bought, among several other items, a $62 dress for a wedding in July. Their system was not working at the time and I was told they no longer print receipts. (They were able to text me one). I took the dress home and did not attempt to wear it until August only a month after I purchased it. I put it on and saw there was a very large rip in the dress that I had not noticed in the shop since it is a maxi dress a moment before I left for the party. I was devastated since I love the dress. I attempted to email them and call them about the issue. I did not even want my money back, I would have taken an exchange or a store credit and would have just shopped for other items. I finally got a hold of them and was told it was simply too long for me to return the item. It has barely been a month and I did not even wear it. I was very nice and polite and did not get angry over the phone. The person I spoke to was also very polite but insisted the owner would do nothing about it because they wanted to get rid of their summer clothing to make room for more clothing even though they still had the dress I was referring (not sure how they knew unless the owner looked at my email and failed to respond) and the dress was on sale. They could have swapped the dress and sent the ripped one back to the manufacturer. This does not seem like a business that values their customers and I am not a person who can afford a $62 loss. It was very expensive to purchase and now I am going to have to find a seamstress to sew the rip even though it won't quite look right because I am not able to throw away a dress, so now this will cost even more money that I do not have to rectify this unfortunate situation.

    Eclections - womenscloth - Updated May 2026

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