This store is located in the Tanger outlet mall. My father needed slippers and what better place…read morethan famous footwear. There was a large parking lot out front, no steps to get inside, the establishment was well lit, smelled good and had shoes everywhere. The slippers are located in the back of the store and there were many options for men. We knew what we were looking for and found a great pair right away. We were in and out fast. At checkout we were asked if we had their awards and we did not do that was a bummer. Overall the value for the slippers was very reasonable anyway.

Poor customer service and high prices for an outlet mall location…read more No one greeted us when we entered the store. As we browsed I saw two workers chitchatting. One worker looked at us but she never spoke to us or asked if we needed any assistance. I did not see any good deals even in the clearance section. Everything is marked high. Better deals can be found at other shoe stores.

Love this store. Tracy and Chrissy are so helpful. You cannot get service like this any more. If…read morethey don't have the shoe you want, they will order it. My husband has issues with his feet after knee surgery and Tracy has helped him immensely. Her brands of shoes/boots/sandals are excellent quality.

This is my go-to store for kids and myself. The staff is fantastic, quality and fashion are too…read morenotch. Love the place from top to bottom. Tracy has even special ordered sizes for us and delivered them to our door. Outstanding place!!

I ordered a new pair of my trusty Brooks Ghost running shoes online. Absolutely seamless…read moretransaction. Great price for the shoes with free shipping and no tax to my home on Kiawah Island, SC. Immediate email confirmation of the purchase followed by another email confirming the shipping. Several shipping update emails along the way. Shoes arrived in three business days. Excellent packaging. New shoes fresh off the shelf. Of course I always get Brooks men's 10.5 so sizing was spot on. Nice little "thank you" note on the invoice. Everything you could want from a small business. Thank you guys! I will be back!

I was just in the store because everyone swears by it. I spent about 15 mins waiting for the next…read moreperson to assist. I wanted to see the difference between Hoka and On. After waiting, a woman comes out and instead of asking who was next, she went straight to a customer that just walked in. I tried to say hi excuse me but I was next and was looked at like who are you. Granted, I wasn't in my best attire and they probably looked at me like I wasn't there to buy. I don't have patience for a company to not come out and assess who was next in a fair manner, especially when I raised my hand and said I was. Some may say I'm being too critical, but I run a business and don't have free time. After two months of trying to have time to go, I just wanted to buy shoes and leave. I ended up finding a better place that had much better customer service and a significantly larger selection. Running Lab didn't have any On product on display despite google showing they are a dealer. Not stating that you should not try Running Lab, rather giving you a heads up that it isn't always roses.

Just went here for the first time, I called looking for new shoes. Guy picked up immediately and…read morelisted off serval brands I was interested in. I went in, was greeted by everyone, it's been a few years since I've skateboarded but the guys were very patient, the shoe section is pretty good. Ended up trying on 3 different pairs. Just awesome service and a cool vibe... also! They have a points system for purchases that kicks ass, ask about it!! Going back for sure!

I really like this shop it's very nice with a waiting room that is a decent size. They have a lot…read moreof stuff you need, decks, trucks, wheels,bearings, and some clothes. They have a nice collection of hats that sit on the wall and a collection of shoes on the wall when you first walk in. if there was one thing I would note it would be that you have to look carefully for it because it is located in a basement right next to a restaurant, you will see a sign outside the shop though so don't worry. I do think its a nice little skateshop

I've been going to The Shoe Store since I was a child. I continue to go there as an adult for…read moretheir excellent selection of quality shoes with extended sizes and of course the AMAZING customer service! I also highly recommend taking your shoes and other items such as purses, etc. to be repaired, they do a wonderful job, you won't be disappointed!

Absolutely! If you need the good brands of shoes The Shoe Store will have them, Dansko, Naot,…read moreProphet. I was super impressed with their customer service. While I was there a lady walked in with her two small kids and she knew the staff member by name. The children got just incredible attention as they picked out new shoes. I found what I needed too. I'll be back!

Great Selection, and good value on name brand shoes and sneakers. Staff is pleasant and…read moreknowledgeable and willing to help!

They took out all of the flats and left the sandals for the summer, but kept the boots…read more What an interesting mix for the warmer season. Only flats are in the clearance aisles. They have their doors open and shoes out on the sidewalk of their clearance items. JLo's thigh high boots are so long, the box sticks out far into the aisle.

This location has a lot of great items. It is a big store with a great selection. I have found…read morequite a few items to purchase on my holiday list. The prices are really great as well! The problem I have with Nike is that they do not offer coupons in the outlet mall coupon book. They also do not offer discounts if you do not download their app and sign up. I do not like to download apps for every store, if they had offered online discounts, text discounts or email discounts I would be more apt to sign up. My other issue is that you can go to Adidas across the way, get online coupons or outlet mall coupons, and save a lot more money than at Nike. I have also had more success with Adidas quality than the Nike quality. The Nike clothing that my family wears tends to wear out a lot faster than the Adidas clothing which tends to last a lot longer. Still, my daughter really loves Nike and this store is one of the bigger and better ones to visit.

Thought we'd check out this outlet since my bf has been on a sneaker binge. Brought a pair of…read moreConverse we bought at another factory store for a return. Before we even get to the counter and say anything the "store manager" (male, picture attached) starts a rant along the lines of sorry but we don't take converse returns you have to do that online, blah blah blah. My bf brushed it off and goes to shop but we're both annoyed and find it ridiculous that a purchase made in store can't be returned in store. I can't find any policy online or on the receipt backing up this so called policy. Plus the fact that this so called manger didn't even wait for us to say anything before immediately turning us away was just horrible customer service. We called the store we made the purchase from and they tell us what we were told sounds ridiculous, they get our info and call the Howell store to clear up the issue. Within 10 minutes we get a call from the store manger, a female, apologizing and saying if we go back in the store they'll process the refund. Store is clean and organized, most of the employees seem helpful, but the one "store manager" ruined the experience with their horrible customer service.

I love the Bass Store!…read more It's always clean and orderly and the customer service is fabulous. Shoes are all stacked on shelves so you help yourself to try them on but they're always willing to check the back if you can't find your size. Their shoes might not be the latest in trendy fashions but once you get to a certain point in live, you go for comfort and Bass shoes are the most comfortable shoes out there. Shoes are always 50% off and typically they are running some other special. Sign up for their rewards card and you'll get emails about the deals going on. This weekend, they had buy one pair of ladies shoes for 50% off and any pair after was 75% off!!! They also had a deal that if you had a receipt from making a donation to Salvation Army, they gave you another 10% off! And one final tip, if you sign up for the Tangler Outlet "rewards card" (which costs you $10 but then every year they send you a $10 coupon so it pays for itself), and if you spend $50, you get another 10% off. I got two pairs of $72+ shoes for $38!!! The multiple discounts they give rocks!

We came here to pick up some Docs. They were out of the correct size at other locations, but we…read morewere able to secure a pair and have them put aside here. The individuals working here were very enthusiastic and helpful, good customer service. It is not a very large store, so their inventory is not very large. The prices are also typical of whatever set price goes with the brands. They do offer discounts but not on big names like Docs, so we were not able to save any money. Still, this is a good store if you live in the area inside a decent strip mall.

I asked the girl what was included on the deal and she acted like I inconvenienced her so she had…read moreto get off her phone to tell me. Then point to shoes and said this is and this isn't. I was asking about the same brand I was asking what other brands were. I'm just tired of going into this store and the people working there act like it's annoying that people walk in.

I can't understand the 1 star, since I stop by once a year after a board meeting in Lansing. While…read morethey don't have all the styles on the website or regular stores, you can't beat the prices. I have found the staff friendly and efficient when you ask for help. They don't bug you like some stores. While it is not fire sale prices, with the higher tariffs that added to our costs, it is still a very good price for the quality and features. If I am still around next year, I will stop again.

Very disappointed in Skechers customer service. I purchased 4 pairs of shoes while traveling from…read moreMichigan back to my home in Colorado. After arriving home I was so excited to walk in my new Skechers. After my first walk they were killing my feet. I tried again to see if I could "break" them in. I've been a very loyal customer in the past loving ALL of my Skechers until this pair. I contact customer service and explained my situation. Even though clearly printed on their receipt that they "guarantee 100% satisfaction on ANY item purchased" that is NOT the case. Please do not be deceived by this. They only give 100% if you've NEVER walked in the shoes. You can take them home and walk on a treadmill (if you own one). Also, I was only asking for 50% back (not even a full refund) to apply towards a different shoe and they weren't even willing to do that. The shoe I purchased was $95.00. Buyer beware. Please make sure it's the shoe you want before you leave the store or you will be out that money.