The worst customer service! I've been going to this salon for several years to get my hair treatment (solely on the fact that it's only 5 miles from home; my previous hair lady moved her salon really far), and even then, customer service was subpar. Today, however, was the worst experience I've had and the last time I will step foot in here.
I went in for an appointment with Christian only to find out he wasn't there. I went up to a hairdresser because after standing at their desk for 5 minutes and no one acknowledging my presence, I decided to ask where Christian was. The hairdresser looked at me very confused and finally said he doesn't know where he is. I asked him to call him and he said he would call. But as soon as our conversation ended, he went right back to setting up the hair dye for his customer. So I decided to call Christian directly. No answer. Left a text message. No reply. I waited for 20 more minutes to give him the benefit of the doubt, which at this point, was 40 minutes past my appointment time. Finally, one of his hairdressers gets a phone call and low and behold, it's Christian! He had the nerve to call them back but not his customer who had an appointment and had been waiting. I go up to the hairdresser and ask to talk to Christian, to which he hesitantly allowed me to. He handed me the phone and I asked him where he was. He seemed surprised to talk to me and then came up with some excuse why he couldn't make it to the salon. Complete waste of my time.
This is the shadiest establishment I've ever been to. I can't believe this place is still in business. This salon is always dirty and customer service is so poor. Please do yourselves a favor and STOP coming here! This salon does not deserve ANY customer. read more