Elite Fireplace & Dryer Vent Services impressed me from start to finish. Their scheduling team…read moremember did an excellent job of setting up my appointment for the same week that I called in, to ask for a service visit. The service team arrived on time and did a very professional and thorough job in servicing both my fireplace and dry vent. I will use the Elite Team annually, going forward, to keep my units safe and performing well. Elite also had a fabulous Springtime discount offer, that I got to take advantage of, saving me $200. Lastly, I am giving out to my neighbors, the Elite Business Cards that my Service Rep gave to me. I am encouraging my neighbors to use Elite, as well. Elite Rocks!!!

I trusted fellow Yelpers when trying to locate a fireplace/chimney cleaner. I'm grateful to them…read morefor helping me find Elite Fireplace! THANK YOU! It's so difficult today to find trustworthy, reliable, dependable, and professional businesses that provide superior customer service and, what my husband refers to as, "squared away" people. At the time I scheduled the appointment, the lady who booked it, gave me all the details, including the cost, and what would be inclusive in that cost. Although I scheduled the appointment, I had to work so my husband greeted Anthony when he got to our home. While I was at work, my husband was sending me text messages about Anthony, how much he liked him, how professional, articulate and smart he was. My husband is not a subject matter expert when it comes to fireplaces or chimneys, however he is a retired engineer, and has a strong family history of working with and for multiple companies and people directly involved in "the trades." Because of this, everything that Anthony went over with my husband, was on point. Anthony and the company he represents, has integrity. This is another quality we don't get from businesses or companies today. Everything went as promised by the person that scheduled my appointment. We had a full report by the time Anthony left with pictures and costs for each item that was suggested. Anthony also strongly encouraged us to not use our fireplace! We love fires, but continued use, in the current state of the fireplace, could pose a safety risk. Most people wouldn't want to pay the cost for the inspection, but it was worth every single penny to us! Our home was built in 1947, and has probably not had many if any repairs at all. Note to the owner: I am sure you treat your team wonderfully well, but please continue to do so. Staff members like Anthony are difficult to find. I've been managing healthcare operations for most of my career and people like Anthony, not necessarily fireplace technicians, but in the workforce as a whole, are few and far between when it comes to representatives of your company.

Zack did a great job. Fast and efficient. He put cloth on floor and gave good explanation on use…read moreof fireplace.

For some projects, it's best to go with the specialists! We wanted to replace our wood burning…read morefireplace with either a propane or electric insert, and we are so glad we hired Pacific Hearth & Home. We pursued DIY, buying a unit online and hiring our own electrician/plumber/handyman and shopped the local fireplace shops. Jersey came to our place early in the process and made recommendations/sent three different quotes as we thought through our options. After going to their beautiful new showroom and considering his recommendations for features and aesthetics (particularly choosing one with a maximum glass viewing area vs framing trim to fit the opening), we ultimately decided on the Regency Ei33 Electric. We got a courtesy reminder the day before the technicians were scheduled to come. Zach and Tevin arrived on time and were friendly, courteous and professional. They were also very good-natured about our barky dogs! The result is better than we ever expected- so beautiful and realistic. You would never think it was an after-market insert. Go with the pros in this kind of project! For some projects, it's best to go with the specialists! We wanted to replace our wood burning fireplace with either a propane or electric insert, and we are so glad we hired Pacific Hearth & Home. We pursued DIY, buying a unit online and hiring our own electrician/plumber/handyman and shopped the local fireplace shops. Jersey came to our place early in the process and made recommendations/sent three different quotes as we thought through our options. After going to their beautiful new showroom and considering his recommendations for features and aesthetics (particularly choosing one with a maximum glass viewing area vs framing trim to fit the opening), we ultimately decided on the Regency Ei33 Electric. We got a courtesy reminder the day before the technicians were scheduled to come. Zach and Tevin arrived on time and were friendly, courteous and professional. They were also very good-natured about our barky dogs! The result is better than we ever expected- so beautiful and realistic. You would never think it was an after-market insert. Go with the pros in this kind of project!

I've been looking for a company to replace my existing wood burning fireplace with a new gas insert…read moreas I was tired of dealing with the mess of wood and ash, so I sent a request to California Mantel & Fireplace and was promptly put in touch with Sam (sales rep) who scheduled some time to come out and see what they could do. Sam was great to speak with and he answered all of my questions and gave me what I thought was a reasonable quote (given all the increased taxes and tariffs due to the Trump administration ripping off Americans!!) and scheduled time for them to come and install a new gas insert. The installers were quick and professional and did a good job installing the new gas insert, everything looks great and the fire is warm. :)

For reference, I am located in Orange County, CA (Southern California). CA Mantel and Fireplace…read moreserves more areas than just Sacramento area These guys are the BEST! I needed my 3 gas fireplaces serviced, so I requested a recommendation from the manufacturer. Michael from CA Mantel & Fireplace contacted me to schedule. Michael made scheduling super easy and convenient. On the day of service, Charles and Omar arrived on time. They were super courteous, informative, efficient and clean. They listened to my concerns and answered any questions I had. They had great knowledge about my units and performed the service wonderfully. Price was very reasonable too! I'm so happy to know I have a company like CA Mantel and Fireplace to turn to when I need to service my gas fireplaces! Thanks guys!

On September 16, I open a new Yelp project looking for someone to install a fireplace cover (glass…read moredoors, metal screen, etc.). I'm not picky about what kind--I just need something to keep my cats out of the fireplace. Den Defenders responds right away, "We can definitely help with that!" They send a technician named Joseph to my home a week later, and he recommends that I go with custom glass doors. He says he'll send a quote within a few days. He doesn't. Now it's October, and a couple of weeks have gone by with no word from Den Defenders. I try giving them a call. The friendly woman on the phone seems shocked I haven't received a quote yet and promises to have Joseph give me a call later that afternoon. He doesn't. Over the next couple of weeks, I try calling a few times. Nobody answers. My voicemails go unreturned. Fast forward to the morning of November 6, 11:02 a.m., when I get a text from "Josh" at Den Defenders. ("Josh" is in quotes because, as I learned later, these texts are AI generated.) It says, "One of our inspectors met with you earlier this year about your chimney project. Just wanted to check if you're still considering it." 'Well, yes, Josh," I think to myself. 'I *am* still considering it.' That's why I've been calling. I text "Josh" back, explaining that I still haven't received my quote. He says he'll look into it. (Again, while I don't know this yet, "Josh" is a robot and will say anything to appease me.) A few days later, I get another text from Den Defenders. This time: "To qualify for these rebates, your chimney or fireplace project must be completed by December 31st." I think, 'Wow. I would *love* for my project to be done by December 31st. In fact, I would have loved for it to be done already! Alas, I still haven't received a QUOTE.' I call, and I call, and I call. It is now December. Sacramento is steeped in its 15th consecutive day of fog. Temperatures haven't left the 40s in days. It would be lovely to use my fireplace right about now. I am starting to wonder if Joseph is avoiding me on purpose. Beginning to think that I am an incompetent husband incapable of managing even a small project around the house, my wife picks up the phone. Of course, this time, somebody at Den Defenders *actually* answers. (She calls from her phone, which gives some credence to my avoiding-me-on-purpose theory.) Anyway, after talking to my wife, a wonderful gentleman named Steven actually--finally--sends the quote. It's going to be $2,795 dollars for custom glass doors. I'm elated. At this point, I'll pay anything. My credit card is in-hand. But, wait. There's no link to pay the deposit. I call to ask for further instructions. There's no answer. I call again, there's no answer. I leave voicemails. Nobody returns them. I wonder, to this day, if anybody ever listens to them at all. My wife calls again, and Steven picks up on the first ring. He says there's been a problem: apparently, he was "never supposed to send that quote." We ask why, and he's cryptic. He says he'll call us back when he finds out more. He doesn't. It is now December 15. It has been three months since Den Defenders told me they could "definitely" do this project. Our Christmas stockings hang on the mantle, but instead of the brilliant glow of flames flickering through a tempered glass door, all I see is a thick slab of cardboard duct taped across the opening of the fireplace. Desperate, I try calling one more time. It must be a Christmas miracle, because somebody actually answers. I beg. I plead. I am not religious, but I pray. I'll give anything if Den Defenders will just let me pay for these godforsaken doors. I'll do anything to end this months-long nightmare. Rosann, the woman on the phone, is pleasant and apologetic. She tells me that Steven is unavailable. That Joseph is out sick. That she's actually from a different location and isn't quite sure what's going on. That she'll get back to me when she has some answers. Within the hour, I get a text: "After speaking to my team, we are unable to get a glass set for your unit." So now, here I sit. My den? Undefended. My wife? Disappointed. My resolve? Stronger than ever. There *will* be doors on my fireplace, but it won't be Den Defenders who installs them. TLDR: Den Defenders strung me along for months just to tell me they couldn't do the project--even after sending me a quote for the work. Two stars because the people we interacted with were nice enough, but I can't recommend reaching out to this company for any kind of custom project.

Shoutout Juan for smooth and clean install. Finished in 2.5…read morehours, kept work area clean and communicated process when arrived. Order process smooth, completed in-person consultation and scheduled install, exactly what we wanted.

I bought a wood burning stove insert, and I had great service. They were very knowledgeable and…read morehelped me select a model that worked in my space. The customer service is excellent. I worked with Bryan and he was great, he is very responsive and helpful. The installers they work with are great also.

Brian has been very helpful and easy to communicate with as we figure out a fireplace solution.read more

Will Nuezca did a fantastic job thorough and complete would recommend any friend or neighborread more

We have had our gas fireplace from custom fireside for about 15 years and love it. I had scheduled…read morea maintenance on and the service tech was named I cannot tell you how happy we are with his work. He was very pleasant and did an absolutely wonderful job. Thank you so much, Leonard

Stan restored the interior of my stove when no other local repair would even look at it. When…read moresomething went out he cames and replaced what I needed with good parts, expert advice & high quality knowledgeable and efficient service. Thanks!

Stan and his co-worker first came out to try and save a probably 30+ year old pellet stove. When…read morethat didn't work, they assisted when I got a new one and came out again when I thought I was having a problem with it. I would definitely use them again. Awesome company!

I am writing as a deeply concerned and frustrated potential customer who has experienced an…read moreunacceptable series of failures by your organization. On 10/13, I spoke with Christina to schedule a fireplace cleaning appointment for a date shortly after our call, with an arrival window of 8:00-11:00 AM. During that same call, I requested that a supervisor contact me regarding additional questions. No one from management ever returned that call. On the day of the appointment, the technician never arrived. At 10:00 AM, I contacted Jeffrey, who informed me the technician was running late and would arrive in the afternoon. No one showed up that afternoon either. When I spoke with Jeffrey again, I provided my address a second time. He then sent a confirmation notification containing the wrong address and even the wrong city. I called back once more to correct the information so the technician could locate my home. Despite all of this, no technician arrived at any point that day. At 4:00 PM, a customer service representative called to inform me that the technician "had something to do with his wife." This explanation was completely unprofessional and unacceptable. I demanded an immediate call from a manager. No one contacted me. To this day, I have still not received a single follow‑up call from any member of management. Adding insult to injury, I began receiving text messages a few days later offering to reschedule the fireplace cleaning. I made it clear that, given the severe inconvenience and complete lack of service, the cleaning should be provided at no charge. I received no response. This entire experience is a clear example of extremely poor customer service, a lack of basic professionalism, and an absence of any meaningful management oversight. Despite multiple requests, not one manager has contacted me. Based on the conduct I have witnessed, I cannot recommend this company to anyone. If these practices continue, it is difficult to see how this organization will remain in business.

One star, despite getting a good price of $50 to replace a window screen, and $299 for inspect…read moreand clean chimeny, I expected to clean the chimney area, meant inside chimney and at base of chimney or anything in contact with chimney. Alex went up to the roof but did not clean away the debris up against the chimney, he took pictures but did not clean up the debris. I paid $100 for sealing the cracks in the chimney box and he did a good job with that. The inspection on the outside is where things get quite questionable, Alex advised they would fax me back and estimate of any additonal work. The estimate is for $1007. The report lists the condition of my Chimney report as "unsatisfactory" It also says the note is d/t the exit set up of the chimney, but that is not explained. further down in the estimate. Then below are 3 items for remediation. Repair to cap arrestor is noted as "rusted" needs prime and paint, then next box says " preventative" and " fire hazard", $259., the next is Chase cover " rusted or discolored, needs prime/paint, says "preventative" $399., for the base of chimney says " flashing - water issues - install diverter next box says preventative - gives the code that lists water diverter or cricket. The pictures do not show any rust on the cap arrestor nor the chase cover only soot, and the discoloration is dirty water on top d/t it had just rained. The base of the chimney picture is covered with debris that alex did not remove before he took the picture which means he did not actually look to see if flashing was below the tile, nor did he see that there was flashing there w/ a water diverter that had been installed by my roofer in July last year. It can be seen in the picture zooming to the R. The quote says w/ the code either water diverter OR cricket, but when you talk to them they say well its better with both. When asked about the estimate they sell you that its all legitimate work but then say, estimate does say preventative however, estimate also says condition of chimney is "unsatisfactory". If this is work that is not necessary at this time estimate should say currently satisfactory, just because it could be better does not mean its necessary. I would even beg to differ that since they did not remove the debris at the base of the chimney, not only is the inspection of that area invalid, it is also incomplete work because he failed to " clean the chimney area". I have talked to them at length about the report and they justify the "type of work is code work" but not really necessary to my house today. They dont come right out and say, this all might be things you should do in the near future to be proactive. The cost of just priming and painting, per my brother in law who is a contracter said thats an hour job and they want to charge you $700 then wondered why for the cost they would not just replace the cap arrestor for that price? Since I did have roof work done by a licensed contractor in July I will be reaching out to him for his comments and follow them up here. Still 1 star not happy with overall feeling misled and work on roof w/ debris left incomplete work.

Easy staff to work with. Took the time to understand our needs and wants in a custom fireplace. The…read morefloor had lots of options on display. We found just the right option for us with a few added tailored options for the perfect fireplace. The installation went smoothly and it works fantastic. Kicks out lots of heat with the variable speed blower. Very nice looking flame. From sales to purchase to service to price all went extremely well.

Custom Fireside about 10 years ago replaced our wood-burning fireplace with a gas fireplace. We had…read morea minor hiccup a few weeks after it was installed. CF quickly jumped on it and we hadn't had any problems since. Then, a few weeks ago, our remote seemed not to work not to mention the unit itself unit was filthy. CF's tech, Will Nuezca, showed up right on time and within minutes had us up, running and with a clean unit that looks and runs like new. As an added benefit, Will took a chatty but professional approach to his task explaining what he was doing and why as he went along. Worth every nickel we spent.

4 fireplace quotes and alot of unnecessary BS, then I found Michelle. I stumbled into her amazing…read morestore on a whim on my lunch and immediately fell in love with her and the amount of information she provided in a short time (lunch break). Michelle was so thorough that I booked an appointment as soon as I could. Richard, installer, was amazing. He came in got his information, passed it on to Michelle and within a week we had an install date. Between the two of them they made this transition easy and seamless not to mention stunning. Thank you again.

After going in circles with other fireplace retailers I was finally pointed towards country…read moreelegance. Upon walking in I was greeted by Linda who asked me if there was anything she could help with. When I started talking about the issue with my over 20 year old propane stove I heard a voice from upstairs call down asking me to reiterate the question. A woman I now know is named Michelle informed me that she is a fireplace expert. And boy was she right. She quickly explained to me how my stove worked and showed me parts to compare to what mine had. She sent me home with some homework and her phone and email so I could send pictures of my unit. She walked me through trouble shooting the issue and helped me find a solution. She showed me how to use a wire to jump the unit and confirm that it would light. We decided I would switch to a thermostat and she suggested that I purchase the cheaper of the two options that she carries in store. She said "it's simple and easy to use and the more expensive one won't do you any better." My house will now be warm and cozy for my son and I. They've earned my business and hopefully you'll give them a chance to earn yours!