I was really pleased with the level and type of communication--it was super easy to book online via…read morechat and then reminders were sent electornically too. The only phone call was when the technician was on their way. The availability was great too and the job was done quickly. I'm not sure how competitive the price was but for the ease of booking and level of service, it didn't really matter to much to us!

A job that should have taken two days took four. A larger job in an older home that required…read moretearout and some redesign. Office put additional pressure on workers to finish the job. Had to fight to get them to return for a full day on the third day. Probably needed 2 HQ people from start to finish. Effort: good when on site, full day effort Tearout: good, did cut an electrical line. Fixed Engineering and design: just fair Quality of material: excellent,no leaks Price: competitive

Edit: Joshua, the owner, called me and we talked through everything. Great guy. This was more a…read moreproblem with internal communication around pricing models. He also explained why you'd install a shut off valve in front of the pressure tank (troubleshooting pressure). In any event, I'm changing my 2 star to a 5 based on that conversation. It was a good install, just overpriced, which we can work out later for a repipe project I need done. Thanks Joshua. The definition of greedy service folks taking advantage of a situation. I was losing pressure in the house and I'm on a well. The technician replaced the pressure pump (which needed to be replaced) and added a whole house filter at my request. The job went decent and the technician did a pretty good job on the installation. However, the price I paid for the equipment installation was extremely overpriced before I realized. Also, the problem with the pressure wasn't resolved. After the technician came back the next day to troubleshoot, he believed there was a leak somewhere losing pressure, which was a reasonable assumption given the symptoms (and I had another plumber come out and verify, but he actually found the real issue). The technician checked everywhere and couldn't find a leak and tried to schedule a sonar person to locate it. This didn't sit well with me so I called a well expert (Dutton should quit advertising well service). The other plumber that came out instantly noticed 2 things wrong with the pressure tank installation, the tank was over charged with pressure at 50 psi and needed to be set to 38 psi to work correctly (this exaggerated my problem) and he installed a shut off valve on the incoming water line from the well to the pressure tank, and if someone were to ever use it, the would blow up the well pump. The real problem is that the well pump is dying and while it has some pressure, it's not enough to fill the pressure tank fast enough to maintain running water at a faucet. This guy told me what the problem was FOR FREE. Dutton came back out to troubleshoot their work and tried to charge me another 400 (which they will never get from me) and they were going to charge me more to fix the non existent leak AFTER I paid the sonar people another 400. So, I now have someone coming out to replace the well pump. The guy that came out and told me the issue for free, is going to get 3000 to replace the iron filter and water softener after they are done. Dutton quoted me FOUR THOUSAND DOLLARS to replace just the iron filter. There are other companies who aren't just in it for the money. Call them.

Charged 350.00 dollars for inspection of sewer line in crawl space that had fallen down because…read moresomeone had cut the straps that held up the pvc sewer line all they had to do was reinstall the sewer line with new support straps but they lied to me and said that a new sewer line was needed

Joshua did a great job with the hot water heater flush. He explained about the anode rod and how…read moreyou can detect when it needs to be replaced by the "smell" of the water. He also tested the water softener by measuring the "grains" of hardness in the water. Quick & efficient. I've been using Carter's My Plumber in Greenwood since Jan 2023. They have been good for me.

Harry was amazing, and did a fantastic job fixing my plumbing issues! He was also really helpful to…read morebreak down what was happening in an easy to understand way, and explained his thinking and theories on how to resolve. And when it came time to talk cost, he helped to reduce my price even though a lot of work needed to be done. Overall, I felt very well taken care of, thank you Harry, and Carter's!!!

Very Prompt, Very Professional Techs, Very Competitive Price, Techs Evan and Harrison Were A…read morePleasure To Work With,On The Replacement Of My High Efficiency Water Heater, I Would Absolutely Consider Roto Rooter Again On Another Plumbing Emergency

Had back.up bad , system was 'snaked' snake got stuck couldn't get loose , husband assisted with…read moreown tools to unstuck, husband also removed toilet himself,company promised to call next day to come with system camera, never called back , never showed up, 6 weeks later same problem, called Roto Rooter service , said new problem was not within 30 days of service. So no refund, new app would cost the same again!! 440.00 to put a damned snake through the system that had to be unstuck by customer!! Highway robbery, do not call this company.

Very unprofessional service, smelled horrible both times he came out, and even charged additional…read moreservice fees for the services he installed, within the 1 year warranty period, because the toilet wasn't working. He wasn't transparent about things and didn't communicate very well either. The toilet and sink now work, but wouldn't recommend to anyone at all.

Marty Friedman is the owner and is always professional. Does an awesome job with reasonable rates…read more I've had him unclog a drain, install a water heater and garbage disposal back in 2016. Recently in September he installed a water softener and flushed my water heater. He's an honest, upfront business man and makes sure the job area is cleaned afterwards. I recommend you check him out for all of your plumbing needs.

They are certainly at the high end of the cost spectrum, which would be fine if they provided the…read morecustomer service equal to that higher cost, but they use a automated system that will bombard you reminders and calls which is irritating. They are very friendly and the technicians are very professional however. We used them to do electrical wiring for our basement, it was two new breakers to install three light switches and a dozen led light boxes, just under 7k. They were supposed to do plumbing of a bathroom sewage pump, valve for a softener to drain, and shower install with a rough out for a sink, 9k. They miss-scheduled the appointment for plumbing and instead of just saying oops let's fix that they spent their time telling me I scheduled Monday and Tuesday and it's a two day appointment so that's why I am receiving multiple reminders for my appointment on Monday and Tuesday to start, despite my repeating it is Tuesday and Wednesday because I would not be home on Monday as I told the tech who did the estimate. The electrical part they would not take payment for until they finished the job despite my request to pay as they go. Since it requires the plumbing team to finish first they said they would come back when their plumbers finished, still daily texts and calls to schedule the final electrical which according to their tech couldn't be done until the plumbing THEY were scheduled to do. Their AI based system is terrible. Their work is quality and their human customer service team is frustrating but friendly. We canceled the plumbing and now will cancel the finish work for electric as well. Too expensive to justify these annoyances in my opinion. We were convinced to buy their service plan for our ac and electric, not sure what that really gives us but we won't be using it now anyway. I'd caution anyone from using them without a few estimates first.

We've invested $20,000+ worth of repairs with Peterman over the course of four years, along with…read morethe $17/month membership. We live in an old house, so it sadly came with the territory and we had to hire their services for repairs that were beyond our skill level. Our trust with them came to a screeching halt when the time came that I needed to speak with management. We've had an almost 3-year HVAC issue, where five different technicians kept doing leak searches (and charged us for all of them) with no offers for long-term solutions. After my initial call to hopefully address this, it took about a week for them to send me a text offering the minimum possible resolution without even speaking to me. Conveniently, the call-back number they sent didn't work, either. It just goes to show that their management doesn't have the professionalism or courage to have actual conversations with loyal customers. They all hide behind the veil of their customer experience team who unfortunately don't make the decisions. I've never been so relieved to move on from a company whose leadership doesn't value their members.

If you are calling isons plumbing out of Hanover don't he was here last Tuesday and said he would…read moreget the parts and be back..he hasn't come back nor has he returned my phone calls

Excellent service. I time, friendly professional. Recommend highly. Will use Ison plumbing for all…read moremy plumbing needs in future. Thank you for helping us in a critical situation!

Very professional. On time and gets the job done with the best material. No problems from start to…read morefinish!!