Justin and Jessica are great. Management is very kind. Overall very nice and clean place!read more

We moved into The Ascent about a week and a half ago. We LOVE it here. The office staff have been…read morevery helpful (we moved from Texas) and all of them are extremely nice. The coffee machine in office is a plus. The apartment itself...my only complaint is how small it is! We moved into the smallest one bedroom due to no availability for bigger one beds for the date when we needed to move in. It hasn't been bad at all though. We'll upgrade next year to a two bedroom. The wine rack above fridge is neat, the bathroom and shower is great. Bedroom is a decent size for apartment being so small. Kitchen is really pretty. Our balcony is one of the bigger ones and we love it. Don't get me started on the elevator! It's honestly been a lifesaver. Especially since we have a 15m old. All in all, I highly recommend living here. The surrounding area is nice. And the perry crossing strip is walking distance.

it's been good so far, someone left trash on the road way. Wish I new the utility for normal use…read morewould be so high exceeding $200 to stay warm was told around $40 roughly $60

I called about my refrigerator being fixed. They came same day and fixed it right away. They were…read morevery professional about it!

The maintenance man came very next day that I submitted the maintenance claim. But however a part…read morehas to be ordered and I wasn't told exactly when that would be nor the maintenance man that may not know himself. But however it's not an absolute urgent matter and it can wait until the part comes in.

Jon is always professional amd respectful. Always does more , goes above and beyond. Thanks Jon…read morefor treating my home now you would yours. Dishwasher works great now. Thank you

I love living here. I love all the amenities. The only thing that I am disillusioned by is how fast…read morepeople drive through the parking lot. I ride a moped now and I almost got hit from a car coming around the corner. I think we need more speed bumps throughout the parking lot not just at the beginning of the lot. Cars are driving way too fast.

I've enjoyed living here - the front office and maintenance is responsive, the buildings are kept…read moreclean and maintained - but I feel the need to warn prospective renters about their recent decisions to inconvenience residents in pursuit of a few extra bucks. I really like living here, so I write this not to be a hater, but instead in hopes that management will seriously consider this feedback and improve. The worst is that they are now requiring residents to agree to Rent Reporting Service by Homebody for $8.95/monthly (or $14.95 if 2+ people live in the unit) in order to sign the lease. This service uses your personal information, like social security number, to report to credit bureaus that you are paying rent. You literally are not allowed to live here unless you sign and agree to this service. If you don't want it, you have to email Homebody and ask to be opted out after you've already signed. Hope you remember to do that before they charge you! I'm so disappointed. There's also significant personal data privacy concerns - I don't want this third-party, Homebody (owned by Entrata, the company running their online resident portal - no conflict of interest there!), having my SSN and personal information. I don't have a choice if I want to live here, since by consenting, I've already given them the info - even if I immediately ask to be opted out. The other change is that ACH rent payments - which used to be completely free - now incur convenience fees. ACH payments should never cost anything! Look at absolutely any other service that uses ACH - such as the BMV, or transferring money from your Venmo or Paypal account - and none of them charge fees. It's a free service and they're only trying to grab more money from you by charging for it. The only way to avoid the fee is to set up auto-pay. The auto-pay has failed for me on multiple separate occasions (it randomly says my bank account is unlinked when nothing changed...). I would really appreciate the option for a normal ACH transfer without fees. If Riley Towers reads this, I hope they take this review in the constructive spirit it's intended. There's a lot I love about living here, which is exactly why these recent policy changes are so disappointing. If you want to rent here - well, I recommend freezing your credit.

DO NOT RENT HERE - Mice, broken elevators, no AC, and they tried to scam us out of $1,000 after we…read moremoved out. This is hands down the worst place we've ever lived. Our nightmare started on the 5th floor with a full-blown mice infestation. We kept finding holes in the apartment where mice were coming in. When we complained, management refused to take responsibility and instead blamed "dirty tenants on the second floor" -- as if tenants actually dug holes in the building! We asked to break the lease due to the health and safety issues, but management said we'd have to pay the remainder of the lease. We had no choice but to relocate to the only unit available -- on the 13th floor -- which was older and had older appliances, had no washer/dryer, and cost more simply because it had a view. We have a toddler and do a lot of laundry, and the laundry room was only in the basement. Taking elevators that were always broken and jammed 13 floors down was my worst nightmare. For almost a full month in the winter, the laundry room was under repair and we had to use a coin laundry off-site. I had to buy extra clothes for my daughter just to get by. The building is extremely outdated, with a broken cooling system. It was frying hot during the summer. We lived with a portable AC for a full month while they replaced filters -- and even after that, the central AC barely worked. Tower 3 and 4 share three elevators, and one was always out of service. They don't have designated moving elevators, so when someone was moving, only two were available. Waiting for an elevator in the morning often took 15+ minutes. Bathrooms are tiny, with no ventilation, and constantly had plumbing issues. Toilets barely flushed, and we constantly had to call it in, and they never replaced them. Water heater was so small it does not even fill a bath. I constantly had to boil water to finish my daughter's bath cause she liked to play in the bathtub and hot water was never enough to fill the bathtub. Appliances are so old I don't even understand where they purchased them. They're like from the 50s. Dishwasher didn't clean properly , and instead of replacing it, maintenance kept coming to "clean the filter." Our freezer came with no shelves, and when we asked for them, we were given one shelve that didn't fit. The stove burners are the old metal ones and they have turned black because of how dirty and old they were, and everything in the kitchen looked like it hadn't been updated since the 1950s. After all the stress -- mice infestation, two moves, broken AC, no in-unit laundry, busted appliances, poor ventilation, and extremely unprofessional management -- we moved out at the end of our lease. We didn't schedule a move-out inspection because when we left the first unit, we got our full deposit back so we assumed that if we gave them the second unit in similar conditions everything will be fine. This time, despite cleaning the apartment, we were billed over $1,000 in "cleaning charges." And carpet replacement. When we tried to dispute the charges, they sent us photos showing that we actually cleaned the apartment, so my guess is they expected us to bleach worn-out toilets and bathtubs that were decades old, and are now refusing to waive any of the charges. We're absolutely suing them. Do not fall for this place. The building is falling apart, and management is dishonest and rude. Please save yourself the headache.