CRES Amazing PM! Jimmy Tassi! The speed, efficiency and expertise/ haven't found equal! He had my place rented by a great tenant and got it approved by HOA all in less than a month. In addition, Jimmy T, is a straight arrow man, easy going, honest, with swift/clear communication methods. He is easily accessible by text, phone, and e-mail. Most of all he is prompt and dependable. He knows his craft. I am so happy, I found him! Looking forward to continued superb service. If you are looking for hassle free, smooth renting experience (landlord or tenant), I highly recommend Jimmy T. read more

If you rent from them just expect to have your deposit taken at the end of your rental period. No matter how well you maintained the property during your rental period (and cleaned at the end) they will find an excuse to keep and even charge additional charges. I was never late on my rent during my entire time renting from them and spent about $80 on top of a whole weekend cleaning at the end only to have to deal with the owner, Scott Combs, trying to have bogus charges taken off that they were trying to charge me on top of them taking my deposit. Wish I would have read some of the reviews on here before renting from them because apparently I'm not the only one they have done this to. If you consider yourself a good tenant, do yourself a favor and find a different company to rent from. read more

I had my properties managed by CRES for about a year. Throughout the course of the time they had managed my properties on multiple occasions I had considered switching my properties over to another management company. I had never thought that a property management company would just up and quit managing a clients properties; but this I was able to experience firsthand with CRES. I guess property managers do up and quit on their clients. I wasn't disappointed with their decision; I had already been planning on switching my properties to another manager as it was. I felt as if the customer support with CRES was very poor, I always felt as if my properties were at the bottom of their list (metaphor). If I had an inquiry about why I didn't get a statement or how my rental deposit didn't show up for the month, I expected it to be an entire week of delays before I actually got ahold of anyone who is in charge to assess the situation. Granted they have the manpower, the flashy website, the great bookkeeping software, I would never recommend CRES to anyone. read more

RENTER BEWARE -- This has been the most unpleasant, oppressive experience that I have ever had with a rental company (or any company for that matter). Take pictures of EVERYTHING before renting one of their properties. They are fully prepared to bully you out of your deposit. We moved into an older home which was far from perfect. The carpets were crusty feeling and pretty worn, the landscaping was a little rough, the walls were spot painted and patched in several areas, and the bathrooms had some buildup from the hard water. None of this really bothered us; we cleaned the carpets a few times, but the rest was pretty negligible to us. Most of these issues seems insignificant and common wear and tear, so we didn't take pictures and note these. We did take pictures, but only of the obvious damage. At the end of our lease, we spent two days cleaning in order to turn in the keys. I asked what are some common mistakes that people make when moving out, and I was told to leave it in the condition we obtained it in. The only notable damage caused by us were two small dents in the wall and a stain, all in the U-shaped stairwell. I am saying this because I understand that there was some damage to the house which should have been taken from the deposit. We requested a walk through, and they denied it. They also denied doing a move-in walk through. This should have been our first red flag. When we turned in the keys, we asked when we would receive our deposit back. They said that they would "negotiate," before even seeing the property. We finally received our letter (almost 45 days out), and they billed us for $1800 for repairs. This included repainting the entire house (we didn't even use 3 of the rooms, so they were impeccable). Most of the rooms had some finishing nail holes, but that doesn't require repainting the entire room. There were several other things, including cleaning a shower that we only used twice. At this point, I was directed to speak with the owner of the company, Scott Combs. He basically said that all of the charges were legit, even the tub that we only used twice. He kindly "negotiated" for our $1095 deposit, which I knew was their goal all along. He quickly mentioned how court is a long and expensive process after a few emails back and forth (I didn't even mention it). He also mentioned that he has 150+ pictures that he can take to court. After reading some reviews, I can see that they are more than prepared to go to court with their tenants. I have never, ever, met a business so sleazy in my life. They turned the law against my wife and me and forced us into a position that I wouldn't wish upon anyone. I strongly believe that they have set up the whole experience, including avoiding all walkthroughs, to keep deposits. I could even tell from the receptionist that it is common for people to be upset about their deposit letter. Please, if you do rent from this company, take pictures of EVERYTHING when moving in. If it is even slightly worn, take a picture. They are running a scam to rip people off, and put them in a position that they cannot retaliate. Anyway, here are some pros and cons (excluding the story above): + Payment portal is easy to use and does not charge for payments + It is easy to submit maintenance requests through the portal as well + Professional demeanor + Maintenance was knowledgeable and friendly - Maintenance was slow and sometimes ignored our requests (i.e. the built-in microwave was broken for 3+ months without acknowledgement) - Maintenance was limited by the owner's requests, so some repairs are completely ignored (i.e. the master bedroom couldn't close) - Billing was a bit unorganized (i.e. the waste bill was applied on a random date without notification) - Pre-move in requests were ignored (i.e. the fence was not repaired, which was verbally agreed upon) This is from my niece and her husband. read more

Some of the greatest people I have ever had to deal with. Very friendly and a pleasure to deal with. I will gladly work with them again in the future!!! read more

These people are a joke. You can't get anyone to call or email you back, let alone give you any actual information. I truly can't understand how they are in business. Finally got someone to answer the phone after DAYS of attempts and set up an appt to see a property only to find out they lied about when it was actually available and then showed up an hour late to the showing. But told us we must have had the wrong appointment time. The unit had fire damaged appliances that they refused to service. Luckily they rented the property out to someone who applied AFTER us (after being told its first come first served). Dodged a bullet on dealing with these fools. Here's hoping they go out of business soon so they can stop wasting people's time and money. Do yourselves a favor and avoid these clowns like the plague. read more

We use CRES for our rental property & are happy with them! I recommend them & love not having to worry about it each month! Thank you CRES! :) read more

While they may be a good company, I had a terrible experiencse with them. Why is it that "Property Managers" want to sign a tenant, sit back and collect their % and not give any customer service, to the tenant OR the property owner? I was bounced around from person to person and in the end, everyone pretty much washed their hands of my situation. All I asked is that someone keep me up to date. I would get a weekly report from someone that would make no sense, as it had nothing in it that we had talked about earlier in the week or past week. It was almost like a computer generated update as it was very generic and immpersonal.. If you want to use them, Best of Luck to you. As for me, I had a terrible experience with them. read more

There needs to be a zero rating for these idiots. They keep sending my Mom who is elderly with dementia these official looking notices that say second notice, third notice etc.. and starts off with how much longer before i hear from you and goes on to say how they need to speak about the property at blah blah blah and transferring the deed. Then how she needs to call then immediately about this matter. It upsets her so much. So i just called their office on Southport Rd. and the nasty woman who answered kept saying it wasn't them then she told me there website, which i was already on that is how i got there phone number. So she goes on telling me everything that i saw on the website, i told her i already know i am looking at it, then when i repeated exactly what she had already told me she said that it wasn't them. then hung up the phone. these idiots are a complete scam and should not be operating. read more

I switched to CRES after a bad experience with another property manager in Indianapolis and I have been happy. I have four properties with them and they've done a good job for the most part. I have dealt with property managers in numerous states and CRES does as good a job as anyone else I've dealt with. read more

If you have a property you are wanting to rent out, do not hire this management company. Spend a little more to have your property managed the correct way. The company paid me late 4 times, they never did their 6 month property inspection to make sure the tenants weren't tearing up my house. They preferred to keep the tenant happy and not the owner. Customer service is terrible constant arguing with me. Hello I'm your customer. They don't manage the property at all, all they do is collect rent. The owners of this company have no business being in the real estate profession just awful. I wont recommend them to anyone. read more

Go to them if you are looking for a bad customer service. Renters beware, they will sign you up and then turn around and give you the worst possible customer service. Owners beware, they will create such problems with your renters that you will have no choice but to get involved and get a constant headache in return. I am a renter at a property managed by them. I could get their attention only after complaining more than a few times and when I did, they sent a maintenance guy who was not at all professional, was very rude. When I raised an objection to him shouting at me from my driveway, he started swearing at me. This is not all, when I raised my concern with the management, they told me that 'they cannot take sides' and that they were not going to 'babysit'. That is very unprofessional, if the company cannot hold itself accountable to employee's behavior. I mean I let the guy near me because he represents the company, they cannot wash their hands off his behavior but that is what they did. I am stuck with them because my house owner has a contract with them. They think they owe me nothing and can treat me however they like, so I now go through my house owner for every little thing. I feel bad for him, because he is a nice guy but I cannot stand to deal with Complete Real Estate directly. Worst renting experience ever. And I have been renting for a while now. If you are thinking of contracting them, turn around and run in other direction right now. I would not recommend them to anyone - not friends, not strangers, no one. If you already signed a contract with them, then all the best because you will need it. I would give them zero stars if I could read more

I wish I could say I had a great long experience with these people. Unfortunately, that is not the case. Our relationship was short lived. Hell, they didn't even know I had been living in their property. Soo, there introduction consisted of "hey! Here is your eviction notice". Instead of reviewing the files from the previous mgr, since I couldn't produce all files myself, I had to move quickly. They were not willing to work with me. I had been in that house for 3 yrs! When we went to court, we had asked the judge to pull the account, because as I explained to CRES, the first time around, we made some cash deposits and some check. The judge said he could not subpeona the account, therefore, we had no proof on the other. All of this could have been avoided if they would have worked with us, Hell, they didn`t even know we were staying there! You all just provided a beautiful learning lesson for me to hold fast to all receipts, which I learned after this horrible experience.. read more

Why can't I give them zero stars? I am an out of state landlord and let me tell you be wary when they want to charge fees for doing nothing. I thought let me try them out since they were referred, but never again. They never answer the phone, which was the first red flag. It took them two months to let me know that the carpet needed to be replaced eventhough the first conversation I had was tell me what I need to do to get it rented. NO call back. I had to call and then wait a few days for a call back. I had my tenant call who was interested in moving and she never got a call back that was the end of it. then when i terminated they took the lockbox with my keys in it and I had to pay 350 to change the locks. Terrible Terrible Company. Do not use them read more

Scott and Dawn are awesome and would use them for any of my up coming real estate jobs. They have been their for me when I need them and that's what counts. read more

I will never rent anywhere that is managed by this company. There has been vomit on the stairs in front of my door for five months and they say that the maintenance supervisor said he checked it himself and it was "fine". There was a knock at my door three weeks after moving in with an exterminator informing me they were there to do a second inspection for bedbugs, I was never informed that the complex had bedbugs before moving in. The second day I lived there, I had an electrical fire from exposed live wires. They didn't fix it for two months. I have paid extra on my rent and yet they have no record of that. They refuse to give me the contact information for their supervisor. These people are unprofessional and do not care about their tenants. read more

Rented a property from CRES for two years. It was easy to communicate with them. Never had any issues or problems. Thanks

I rent from this company and they never answer the phone, emails, voice mails, etc. They never do home inspections, nor do they care to. I pay the lease payment on time and have never been a problem. Trying to get things repaired, however, is an ongoing problem. They hire a few self contractors for ALL their properties and direct them to patch the problem. More times than not, they "fix" the issue that day and by that same evening the problem surfaces again! I've contacted the home owner directly to inform them of the content neglect. It's sad knowing the "honest family business" is no more than a scam to take advantage of home owners & tenants! read more