As reported in YELP, self-reports that their "construction contractors thrive on professionalism and a positive attitude to complete projects beyond expectations.
I could not disagree more with their self-evaluation. In terms of quality of product , customer service, communication between staff and management and standing behind their product, I would have to strongly warn other consumers to beware.
A little over a year ago, I noticed that the Hickory Hollow Community Association that manages the common property in my townhouse development in Columbia, MD was having concrete work done to replace some of the individual concrete slabs on Bridlerein Terrace where I live. I had patched, over the years, some of my own damaged concrete on the walk leading up to my own home, and decided it was time to have the majority of my walk redone. Assuming that the management company for Hickory Hollow had done its homework, I contracted with Choice Concrete to do the work. I should have heeded to my first warning, when I noticed that when Choice Concrete first laid the step, it was on an uneven plane. At my request, they leveled the step, and all was well for the first year.
Around December, 2013 and a little over a year after the concrete work was done, I noticed that there were small pieces of concrete and concrete powder to either side of my walk and that we were dragging these abrasives into my newly installed hardwood floors. During the next few months, large potholes began to appear both on the surface of the walk as well as the face of the step. Around the end of February, 2014, I called Choice Concrete, expressing my concern and requesting that someone do a site visit. After three more phone calls, two from me and one from my husband, John came out to inspect. He told me that he would contact the owner of the company as well as the manufacturer of the concrete, and then get back to me. He said the damage was very likely due to the fact that stores were selling salt as "snow melt" since everyone had run out of the preferred, safer product. I assured him that this was not the case, and brought him to my utility room to see the 50 lb. container I had purchased 4 years hence, and had not caused any damage to my previous walk.
After returning the first week in April from a 2 1/2 week trip out of the country, I had received no messages from John. Following one more call to John, one message left with another employee, and three to owner Roy Flores that remained unanswered, I called two days ago to say that I would be submitting a Yelp review if I hadn't received a satisfactory response within 48 hours. Mr. Flores called me today to say that there was nothing he could do and that he couldn't explain why some slabs in the neighborhood were intact and some were pitted. When I asked about the poor responsiveness, he said the company was very busy and he was hardly ever in the office. When I mentioned the importance of ongoing communication with the staff, he blew it off. I offered to negotiate a financial compromise if his company were to redo my walk, and he said he would have to come out to see it, but he couldn't promise when, as there were no pending jobs in Howard County. He talked about patching the holes, which I said was unacceptable, and he agreed that that was not a good way to go. read more
