//5 stars for quoting process //5 stars for installation process Quote Process: Chris S. was the product specialist who was assigned to me. He was super accommodating with the first meeting time being at the very end of the day due to my work schedule. He brought all the shingle samples with him so it was easy to visualize especially because at that time I didn't get the official approval from HOA. He was easy to talk to and sounds like an honest person. He took his time to explain every aspect of the replacement process. Since I had to get HOA approval and get my finances sorted out it took maybe a month or so. Even then he was available to help me make the choice of the type of roof to meet the HOA requirement. I give Chris 10/10 Installation process: After submitting the deposit it took 1 week to get the roof replacement started. They call you a couple of days or so to see if its possible to start on the project. You are not required to be at home for the project so this made it easy for me. They came with their equipment, dumpsters and supplies and were able to start on the project without delay. One anomaly for me was my 1 day project turned to 2 days due to staff shortage which did not affect me. Daniel A from the company keep me updated on any issues or changes via email and phone call. They also took pictures of any additional fix they made and also the final product. Overall, the whole process was painless as it should be since replacing a roof is a big deal. I thank the BRAX team and crew for a great job done. I will update of any changes but hope the workmanship stands for decades. read more

BRAX Roofing - Big dumpster for removing old roof shingles. They cleaned up well after the project was done. - Roofing Near Me - Gaithersburg, Maryland

BRAX advertises a twenty five year workmanship warranty, but when their own installed flashing failed, they shifted blame to the skylight to avoid honoring it. What good is a warranty if they'll find any reason not to stand behind their work. It almost feels like their warranty exists as an opportunity to generate more business rather than honor a promise, since instead of standing behind their work, they make excuses and then turn around and offer additional paid services to fix the very problem their warranty should already cover. We had BRAX Roofing replace our roof back in 2021. Recently we discovered a leak near one of our skylights that caused interior wood rot. We first contacted a skylight specialist, who confirmed the skylight itself was fine, these typically last around thirty years, and told us the leak was likely a flashing issue that should be covered under our roofing warranty. Following that advice, we contacted BRAX. Two of their inspectors came out first and confirmed new flashing would be installed. Their production manager, Daniel Angel, personally confirmed the same, that they'd replace the flashing and repair the rotted wood, and they even arrived with lumber to do the repair, then took it away without explanation. Today we received an email from Boris Cardenas, a managing partner at BRAX, saying they are not responsible, now claiming the leak is from the skylight's gasket rather than the flashing, contradicting everything their own staff told us. Throughout this process, it's felt like an emotional rollercoaster, we were told repeatedly that this would be fixed, watched them bring materials to do the repair, then had those materials quietly taken away without any explanation, and now we're being told none of it is even covered. We feel misled and deeply disappointed after paying for a full roof replacement. read more

After a leak issue, Brax roofing immediately responded and worked quickly to rectify. The leak was not necessarily from an area they worked on previously but to be safe they still covered the repairs since the deck was under warranty. Boris apologized for the unresponsiveness regarding my bubbling and reassured me they are working to get dec tec to cover new flooring but was not receiving responses and they could not do much during winter. I appreciate them handling my leak issue immediately and working to make right their customer service mishap. read more

These guys are dishonest and unethical. On Friday, June 4, 2020, their staff accidentally let their ladder slide and hit my neighbor's new car, which was less than 500 miles driven, checked every morning, and last driven the previous Tuesday. Both management and staff refused responsibility. Ben claimed their car was 12 feet away, but it was really 8 feet away. I regret ever having these folks fix my roof. Notice how the scuffs and dents are green, from the bottom of the ladders sitting on green grass. read more

This is my first and worst experience with this company. I will tell you my experience and then you decide. I have a small leak in my roof. I called them yesterday via their listed official phone. I told the guy who attended the phone about my issue and wanted to get an appointment for free quote. He took my phone, name and home address and told me that one of his technician would tcome to my house this morning between 9 am and 10am. He also gave me the name of the technician who was assigned to come to my house. I waited in my home until10:25. Since I did not get any call from them or nor the technician showed up, I called the company and asked him why nobody showed up during the appointment time. He asked me about my name, address, telephone. He asked me if I got an appointment. I told him thatI booked the appointment on the telephone. He told me that my name and location was in the appointment list. He was not apologetic. I will never deal with this type of company. They wasted my time. read more

Super disappointed with BRAX customer service, management and owners. We had BRAX resurface a deck and the finish work was clearly sloppy. There are bubbles under the surface, visible nail holes and unfinished glue and grout all around. Months and months of our countless phone calls have been ignored, despite early BRAX inspections after installation, with promises to repair and finish, nothing has been finished or repaired. What would have been a glowing review is now anything but. Such a shame. Such a frustration. read more

Excellent experience throughout. Clear communication, reasonable costs, and job done right. Definitely recommended.

They're fast, knowledgeable and offer plenty of options for roofing. Had a branch open up a 3 foot wide hole in our house right before the snows this past winter. They were fantastic! read more

Outstanding job! Chris came to give me an accurate estimate as well as explained the options i have. The work was performed within the time estimated. On the day of installation, they were here around 7am. At 4pm i came back home and they were all done and in process of cleaning. Excellent work and excellent customer service from the management and the guys that actually performed the roof replacement. read more

BRAX Roofing - All work performed neatly - Roofing Near Me - Gaithersburg, Maryland

Worst experience I've ever had in my life... They were nothing but unresponsive, delayed communication... Then gave me a quote and then retracted it because they said it wasn't enough! These people are a joke and I would not recommend them to anyone. I wouldn't give them one star unfortunately I have no choice because I could not get them zero stars... These guys are a joke I would never call him I would only advise you to call someone else. read more

BRAX Roofing came to help diagnose a leak from one of our recessed light sockets that started after a particularly heavy rain storm last season. The technician determined that the flashing needed to be replaced and also sealed it, which seemed to address the problem as we haven't had leaking in the year since then despite another heavy rainy season. We also hired BRAX to install rain gutter guards along our lower roof. The estimate for the leak and gutter guards were free and the quoted cost for services was very reasonable. We found the staff to be friendly, professional, and fast on responding to both the request for a quote and scheduling the repairs. We would highly recommend BRAX Roofing services and will likely be repeat customers. read more

Great reviews unfortunately do not always equal great performance. This was the case with Brax Roofing. Upon deciding to install a new roof, gutters, and downspouts, I reached out to Brax, along with several other companies. Their salesperson seemed knowledgeable and professional. They were not the cheapest, but based on some good reviews, I decided to hire them for the job. Two roof installations and four gutter installations later, I unfortunately realize that good talk doesn't always equal good work. The work itself was a disaster (which is why I am guessing that many of the reviews are good. As customers feel as though Brax seems on top of things, but perhaps the homeowners don't have enough expertise to know that their job was performed horribly). After the first roof was installed, it was apparent to even me as a layman homeowner that it was not done correctly. Upon review by the owner as well as others from Brax, the owner admitted that it was done improperly with the excuse that they were shorthanded with experienced roofers, so simply used unskilled laborers to do the work. Seriously!?! They then redid the roof over the next few weeks to get it to a point that it was acceptable. But it was like pulling teeth. And the jobsite was left a mess. I was picking up nails from my yard for weeks afterwards. The gutters and downspouts were even worse. This is a different crew and it is almost as if they are not part of the same company. They come at different times, are supervised by different people and are even less skilled then the roof guys. They literally had to install the gutters and downspouts 4 times. The first time, they installed them before the roof was ready. The next time, they tried to reuse the same materials which had been bent up during the installation and removal and I guess hoped that I wouldn't mind paying thousands of dollars for something that was damaged. The third and fourth times were not much better, but they wore me down and I finally accepted their subpar work. Once I paid for the work in full, they disappeared. I have since realized that the gutters are not just damaged looking, but also not functional in some places, but Brax (having been paid in full) has become a ghost. Not standing by their work, not providing any level of customer service, not even returning calls. I am a 21-year real estate broker and deal with dozens of home improvement companies for both myself and my clients, and Brax is certainly at the bottom of the barrel. I will never recommend them to anyone, and everyone should steer clear. read more

Brax recently completed the replacement of the roof on my 70 year old house. They did a fine job and the house looks very nice. Their estimate was very reasonable and the change orders due to the replacement of rotted wood was minimal. They started the job on time and finished within two days. The company gave me very professional service. I recommend them. read more

I'll review several different areas: Estimating & Proposal Revisions -Responded fairly quickly at first but after meeting with the estimator, he was very slow to respond to follow up questions, clarifications, and revisions. So slow that at times I had to message them through Yelp again to get a response. Eventually we moved to text and were able to get our final version of the proposal much quicker that way. Actual Work -They seem to have done a good job with the actual work. They put a new cedar roof on our gazebo and also added some static roof vents and ridge vents to parts of our house. There were a few areas on the gazebo I would have preferred they took more time with as some of the gaps at the ridges of the roof sections are a bit big, so we'll see if that becomes a problem later on. The ridge vents and static vents they installed the house seem to have been done well, though only time will tell whether they were done properly or not. From the looks of it though, it does seem they were done correctly. Items in the Proposal -I had asked about different ways of improving our attic ventilation as our powered attic fan was having trouble keeping up and would burn out in just a few years. He originally proposed static vents but when I asked about ridge vents, he said those would also work and put them on the proposal. Only after talking to a contractor in my family did I learn that you should not have both a ridge vent and a powered attic fan. When I asked the estimator, he said that was correct. So, either 1) he didn't realize I had an attic fan when preparing the quote (which we definitely talked about when he was here), 2) he wasn't thinking about the impacts of having both when preparing the quote, which is a bit frustrating, or 3) knew of the fan and about not having both but added the ridge vent to that section of the house to jack up the price. Overall The quote process left a lot to be desired. The work quality seems good so far, but ask me in a year or two if we've had any problems. read more

We have used Brax twice to repair holes in our roof caused by fallen tree limbs. Both times they have been professional, reasonably priced, fast to get the job scheduled, and incredibly clean and efficient in their work. What more can you ask for in a contractor type business??? Chris has come out both times to assess the roof damage, and he is fantastic. He never suggests we do more than what is needed for repairs, and explains everything that they are going to do clearly. When we do need a new roof and new siding, we will definitely be calling Brax out again. read more

They don't do repairs, only full-roof replacement. It is sad to see these companies leading customers to unnecessary replacements, considering its extra cost and material wastage. read more

In March 2018 a high wind storm damaged our roof in Rockville, MD. Brax Roofing was incredibly helpful in the following ways: 1) Brax helped us deal with the painful insurance claims process. Our insurance company was incredibly stubborn and played all these tactics to give us a low-ball estimate. Brax Roofing consistently empowered us to seek a full roof replacement due to the storm and comparable damage from neighbors. Getting a correct claim amount took 6 weeks, and Brax was willing to walk me through the entire process to not settle for an unfair assessment. 2) The management team was very transparent and responsive with prices, timing, and estimates. We knew exactly when repairs would happen, and were given clear directions for selecting a tile, getting the paperwork, and understanding the total price per square. 3) The repair job was flawless, communication was very clear, and the roof was 100% replaced and looked as good as new within two days. read more

BRAX Roofing - Brax finished the roof replacement within 2 days - Roofing Near Me - Gaithersburg, Maryland

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Outstanding job! Chris came to give us an accurate estimate as well as explained the options we have. The work was performed within the time estimated. Our roof construction is unique, heavy timber decking, and the prospect of installing Skylights in it had concerned us. The Brax Roofing experts came in twice to the house making sure that all details are covered and we are comfortable going forward. Excellent work and excellent customer service from the management and the guys that actually performed the skylight installation. The special commendation to technical installation manager Boris Cardenas Boris worked with us in advance, then oversaw the entire process, ensuring a very good result. His level of professionalism was exceptional. Thank you Brax Roofing for all you did to help our skylight dreams come true. read more

Thank you For the courteous estimate roof! The tech took his time and was responsive with a quick follow up at an affordable price. He did not try and sell me something we did not need. Thank you. read more

A few years ago, I first used BRAX to do a job no other roofers would. They all wanted to replace not repair the roof that was causing a leak in one room. BRAX did a great job at a very reasonable price. I've used this company again since, and I highly recommend it. read more

I arranged an inspection for roof work, a nice gentleman checked it over carefully and said he would provide an estimate. Have YOU heard from him? I have not despite providing cell phone, email, business and home contact info. read more

Just an FYI spoke with staff they are returning to make efforts to address my concerns . So I'm updating my rating for trying to reply and resolve. I am very optimistic the company will stand their work and the warranty . read more

What a shame! Damon approached us very professionally. Gave us a quote. We asked him to come and sit with us for the 2nd time. He did. We enjoyed conversing with him. We revisited & detailed the quotation. We asked him to do a minor work on the roof. He sent us a new quotation with more than $2000 price inflation. Upon our inquiry, he said the prices jumped 50% over the night!!! BTW, we have 4 estimates from him with 4 different fine prints. Very messy, missing some bulled points blank. read more

Tommy Tepper is my husband and I was the one who made the appointment and I made an appointment with BRAX due to the reviews here on YELP. Unfortunately we didn't have such a great experience. Our technician was Dennis and he was nearly one hour late for our first estimate, didn't give us all of our estimates on time and recently committed to an appointment with our insurance adjuster this past weekend 4/14 but never showed up and never called to check in. We live in Rockville, MD and really was hoping for more from this company. read more

Aaron Marshall of Brax Roofing was my first contact with the company. I immediately felt that he had my best interests at heart. He spent considerable time in my very hot attic checking for and documenting damage. Aaron then explained everything that his inspection found and made recommendations based on that inspection. Aaron was a real advocate for his company. He assured me that Brax would do a great job. Soon after his visit he sent me a detailed quote and explained all aspects of that quote. When I made the decision to go with Brax, based solely on my interactions with Aaron, he returned with samples for me to choose shingles. He kept in contact throughout the process. I am happy with my new roof and truly glad that I had Aaron on my side. Mary Ellen Keys read more

Contacted this company due to their excellent reviews but I was really disappointed with their customer service. I can't say anything about their quality of work because I never got the chance to see that . Made an appointment with them twice, both times nobody showed up and they didn't even called to inform or reschedule the appointments. read more

I paid them over 2k to fix a leak in my roof. Well, the roof is still leaking and they won't call me back to give me an estimate to "re-fix" what should have already been fixed. I've called them and emailed them SEVERAL times over the past 6 plus months. I even went as far as scheduling an estimate for what they already knew was an issue and still nothing. When they do respond, they promise to get back to me, but I still haven't heard anything. Now, I have to start the process of finding someone else to fix what they failed to repair AND looking to see what options Maryland gives me to address this workmanship issue. It's one thing for a company to attempt a repair and quickly remedy any issues that occur after that. It is absolutely inexcusable for a company to take someone's money and never even attempt to correct the problem. And to be clear, they have had ample time to correct and numerous reminders that there is an issue. Also, on top of that, they are still sending me emails about referring other people. I have already had to say that I can't refer the company I used after my awful experience. read more

Showed an hour late to the first appointment. Didn't send estimate without repeated requests for it. Non responsive to emails and calls. Then when we had a direct conversation with them about whether they wanted our service or not, the response was of course... yes... Arranged for them to meet with us and our insurance agent at same time... AND THEY NEVER SHOWED UP!!! Horrendous service.... look elsewhere for a good roofer read more

rax roofing gave a decent enough estimate. I pointed out all the rotted spots in the old roof, and how new gutters are needed to divert water from the basement. Working backwards: They missed the repair of one large hole that was later completed by another company, who also rehung Brax's gutter install, which pulled away from the soffit after about two years. Animals got in. Water got in. I had to replace the entire ceiling in the back room due to water damage. There is already a rusted gutter installed by Brax right over the steps, making icy steps and drippy messes, 5 yrs old been that way for at least 2. There was a leak from improper roofing shingle placement and it stained/swelled the ceiling in the bathroom. When Brax came out to see it, they tried to talk me into the wrong location. Gutters were so improperly installed that they did not even catch the water from the roof, but instead poured into the basement, creating a flood. Brax had to come and redo the entire thing. They did not reinstall the long diverting gutters, as asked. They stomped over a lot of landscaping. I am sorry they were ever here. And now they send emails like a bad boyfriend. Here's your breakup review, Brax read more

Responsiveness, Value HIRE THIS ROOFING COMPANY TO HANDLE YOUR ROOFING NEEDS! They were fantastic from start to finish! I was dealing with another company and let them go and found Brax! Brandon who listen to me on the phone, promised that I would not have the same experience and he followed through alright! They are highly professional with their team from top to bottom! They are not shady. They've got a full staff in the office. Giovanni and Daniel are top-notch team members! They send over emails giving updates as to where they are in the process of taking care of the roof repair or replacement. Ours was replaced. Brandon did a great job of coming over whenever we needed him to check something out on the roof so that we could have the best shingle color match. He followed up with the insurance company so that we could try to get help with our insurance and he communicated with them, he was quick to submit the estimate, always on top of his game! Everything was spelled out nicely with the contract and all questions were answered ahead of time. There was no high pressure, just courteous attitudes and kindness. They even gave a discount to help us financially. The whole process was documented and I receive regular emails from Giovanni. Once the job was done which was very fast and efficient, they sent over all the photos needed to verify that they did the work successfully. I was at the house for part of the installation and they had excellent roofers working on the project. They have excellent warranties and they back up every bit of their construction. I truly feel safe with them. I sure wish I would have not wasted my time with that other roofing company before I found Brax! These people are top notch! Their communication skills are top-notch and you can just hear it when they answer the phone and the way they talk to you. Daniel was very courteous when he answer the phone too take down a message for one of the staff members. I will be typing a long praise letter for Brandon ands the others! Do yourself a favor and go with this roofing company and I guarantee you will have no regrets! read more

I interviewed five different contractors to replace our roof and Brax stood out for price and professionalism. Their attention to detail and customer satisfaction is excellent. While I'll not likely need another roofer anytime soon, they'd be my go-to for future projects. read more

BRAX Roofing - Total roof replacement with removal of rotted old boards. - Roofing Near Me - Gaithersburg, Maryland

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We are extremely happy with Brax Roofing. From the start, Ben responded very quickly to my Yelp quote request and coordinated a next day visit to check out some gutter problems we've been having (poor installation, overpour during heavy rains, gutter covers, etc.). Initially, they estimated a full gutter replacement at a fair price. On installation day, they discovered some major issues with the shingles and gutters that it couldn't be replaced; they found an alternative solution and proposed that we fix specific spots facing overpour issues instead of paying an exorbitant cost of fixing the entire house. He was very honest about pricing and what we did/didn't need to do. In addition, he voluntarily came out multiple times to check things out. Often times, I feel like managers greet you once and peace out for the entire installation and payment process, but Ben and Boris were here to check up on us every step of the way. it was nice to get a personal response often and quickly from him. On the second installation day (to fix targeted areas), the team discovered a way to carefully pull off our old gutters, fix all the problems and install brand new gutters around the ENTIRE house. Not to mention, the people installing it did it within an hour...amazing! Brax really tried hard to make our original wish happen - and now we have beautiful, well-installed gutters around the house. Thank you to a really efficient, honest and hardworking team with management customers can depend on. We will definitely seek Brax in the future for any gutter or roof-related issues. read more

I am highly disappointed in my experience with this roofing company. I have a loose fascia board in my house and Damon came out for an estimate...after me sending multiple messages on Yelp and calling the office multiple times. Since there was a birds nest in the opening caused by the fascia board I wanted to ensure the nest was removed so the bird would not be trapped in my house. The nest was cleared out and after another round of multiple messages and calls (this company was so quick to take the deposit so I felt obligated to continue the job) I was able to schedule a service for Wednesday, June 19., weather permitting. Victor mentioned to me that if there were concerns because we would know early in the morning. The service was scheduled to begin at 9:00am. AT 8:50 I WAS CONTACTED. No regard for what was said. No regard for the fact my fiancée and I spent time out of our jobs to stay home (due to he fact I've twice had to call multiple times to get somewhere with BRAX I did not trust them to do the job unless one of us was at the house). Unacceptable. I get the weather concerns...but to call at 8:50 for a 9:00am start time...and to cancel...that's the end of my business relationship with this company following the eventual completion of this project. The manager Ben had to call me to ensure someone will come first thing tomorrow. They better I am disappointed in my experience. They are scheduled to come tomorrow and complete the job. I'd advise those looking for a roofing company to go elsewhere. Right now I'm $200 in the hole and I'm not sure when someone is coming to fix the loose fascia board. UPDATE 6/20 Due to the timeliness of the crews arrival and the quality of their work I am raising my review up to 3 stars. However I will use another roofing company for my next exterior project due to the lack of communication with the office throughout the duration of the project. read more

We got our roof done December last year. All the employees we dealt with were really great and professional. They made sure we got the roof done before the holidays so we dint have to worry about leeks. The roof looks great. We love it. It was a good price too. Before Brax we got an outrageous quote from Long Roofing and Brax was a reasonable price. On top of that we got a thank you note with a box of Godiva chocolates in the mail after we paid our bill. Thank you Brax Keep up the good work read more

Excellent customer service, the person who came to estimate the work was very professional and provided solutions even if that meant it may not benefit his company. I'll call them in future for any work on our house! read more

Fixed a broken rake metal siding that fell off my townhouse. Super professional, responded over the weekend, came out for an estimate during covid, and repaired the issue quickly (2 weeks from first email to finished project). Very affordable. I got one overpriced quote for $4000, so I went with Brax instead. I would def recommend them to my neighbors. read more

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Poor customer service my daughter roof was done ilast year 2020 and still leaking. No response from Daniel or Damon. Poor service

Amazing service considering we didn't end up giving Brax a dime. We spoke with James who kindly and thoroughly explained our situation and made a recommendation that we would be better off maintaining and keeping an eye on our very expensive, very new roof, as opposed to ripping it up 15 years years early to address minor pooling that our roofing material is more than capable of withstanding. If we have any issues in the future, Brax will be our first choice based on the honesty and integrity James demonstrated. read more

Brax did great work replacing our modified bitumen roofing on our patio deck with a TPO roof as well as finding the source of a rain leak on our roof. They're easy to work with overall although you need to keep on them sometimes on some followup. I found it easiest working with Boris, who is the project manager, and getting his cellphone number and calling him and texting for best results. read more

I found Brax Roofing through a search when I was looking to replace my roof. The first impression was good with the quickness in which they responded and did an inspection of the roof. Very thorough in walking me through the process using digital tools, photos, project updates. When the shingles they recommended needed permission of the HOA once again they walked me through the process. Believe me the days of any shingle will do seem to have changed. There is a huge choice and some of the new products are long lasting. Boris of Brax Roofing did a great job educating me and staying on the phone to answer all the questions. Overall a good job done and I hope I will not have to use the life time warranty that comes with my new roof :) read more