Interesting store... we went in to get some homemade taffy and candies and just to look around…read more There were dolls ..some where downright creepy. Interesting.. one doll named price william which had a dress on was 700&.. interesting....

Their taffy is the best. I go every-time I'm up that way. I'm 4 hrs away but I go up there 4-5…read moretimes a year. And have just drove up for taffy a time or two. I tell every body to go there for their candies.

What a delightful location…read more We visit prior to lunch, and are pleased with ambience, selection, and staffing. Lots to like....

The chocolate covered raisins, peanut butter fudge and cherry jelly beans are delicious! The staff…read moreis very friendly and quick service. It's a cool candy store right next to the Old Mill Creamery and The Old Mill Pottery House Cafe. I highly recommend those places too!

Cutest little store with a huge selection of any kind of candy you could want and friendly staff!…read moreGreat place to grab souvenirs! We will be back for sure!

It had a large selection and very friendly staff . Fudge was delicious store arrangement is very…read morefunctional .

Who can resist a candy treat on vacation? This little locally owned shop on the corner is filled…read morewith hand crafted chocolates, salt water taffy and nostalgic hard candies. The bright colors in the windows definitely attract kids. The shop was filled and loud with Spring Breakers (proverbial kids in a candy shop). The clerks were busy filling orders. The iconic shop opened in 1939 and all the candy is homemade. I'm not sure if "homemade" means they make everything in store, but you can watch them make some of the candies when you visit the store. Besides candy, they also sell locally made jams and other gift products. Anyhow, who can resist fresh licorice. Not me. I would have had some chocolate, too, but the lines were too long. Love this local candy shop! Parking is a bear! Good luck. We rode in on the trolley so we didn't have to deal with parking.

Great location, right next to the Ripley's Aquarium. I can't compare this candy store to others in…read morethe area, but I can say that I found a hard red candy apple, which sometimes are hard to find, and it was very good. The apple was fresh, the candy was perfectly balanced, I have had better obviously but this one was pretty good. Also, lots of candy and in-house caramel apples, fudge, chocolate, etc.

Cute little shop located inside The Island. It had been a few years since I had Kermit's Key Lime…read more(Colorado needs one!) so figured I would splurge on a slice. New (to me) was the Strawberry Key Lime, so I ordered that and boy, what a treat it is! Sweet and tart and very delicious when topped with Dole Whip. Never had the latter and the store manager was so kind to let me sample it. The Dole Whip is a nice goodie for the little ones and even more so for the adults to cool off after a round of shopping and chasing after the kiddos.

I was really excited to post a good review for this store but unfortunately, that's not going to…read morehappen. The store was really nice! I love the decor, the ambiance and the staff. They were extremely friendly and helpful. That's why they are getting more than one star. But the pies themselves were horrible! I'm from south Florida so I know what key lime pie is supposed to taste like. These pies were worst than store bought. I thank the staff for being so nice and helpful but the product itself needs improvement.

BEWARE!!! DON'T WASTE YOUR TIME OR YOUR MONEY!!! If I could…read moregive zero stars, I would. In every category--service, cleanliness, professionalism, and customer care--this place earns a zero. I've never written a negative review before because I usually try to find a reason to let things go, but this experience was simply too bad to ignore. My family drove over two hours specifically to visit because milkshakes are one of my daughter's favorite treats. We expected a long line on a Friday evening and completely understood that they would be busy. What we didn't expect was the complete lack of customer service and basic respect. The problems started immediately. The restroom was a disaster. There were no paper products available, and it was obvious cleanliness was not a priority. We then looked for a place to sit while waiting for our order. Every table in the building was dirty and sticky with dried ice cream. Since it was too hot to sit outside, we had no choice but to use one of the dirty tables. My daughter ordered one milkshake and one scoop of ice cream while my grandson and I waited. After 30 minutes, she checked on the order and was told they were "working on it." We continued waiting. Fifteen minutes later, we still had nothing while several customers who ordered after us had already received their food. At that point, another customer standing nearby told us they had watched an employee drop an order ticket on the floor and leave it there. We started wondering if our order had been lost. After waiting a full hour for one milkshake and one scoop of ice cream, I approached the register again. The cashier was dismissive and rude from the start. When she looked up our order, she bluntly stated, "You already got it." No, we absolutely had not. She turned to another employee, who immediately rolled his eyes, sighed loudly, and acted as though we were inconveniencing him by asking where our food was. He never apologized, never made eye contact, and never spoke to us respectfully. After being questioned further, he finally admitted what had happened: they had lost our ticket and never made our order. Here's what really upset me: mistakes happen. Losing an order is frustrating, but it can be fixed. What cannot be excused is the attitude. Throughout our entire visit, the employees treated customers as though they were a burden. We watched them be rude and dismissive to multiple people, not just us. When I requested a refund, the employee responded with "whatever" and processed it. There was no apology. No attempt to make things right. No offer to replace the order. No concern whatsoever that we had spent over an hour waiting. When I told him the situation could have been handled more respectfully, his response was simply, "uh huh." My grandson left upset because he never got the ice cream he had been waiting for. We drove over two hours, spent more than an hour inside the store, and left with nothing except frustration and disappointment. This review is not because they lost an order. It's because of the complete lack of professionalism, accountability, customer service, and basic courtesy shown by the staff. We will never return, and I cannot recommend this place to anyone JUST DONT GO HERE !!!! The owner of this place should be made accountable for hiring such a disrespectful lot of JUST DO BETTER or eventually your doors will place and you will be replaced by a gourmet cupcake store .

Be prepared for a large serving if you pick any of the pre made varieties…read more Everyone got something, and everyone liked it. They use Blue Bell ice cream in case you are wondering. If it's busy prepare to wait. I had the strawberry cheesecake... it had a whole piece of cheesecake... not a little sliver. They don't look that big on the menu. It's casual. If the weather is good, they have some outdoor seating.

I usually don't do ice cream shops because I'm dairy free but me and my girlfriend walked in here…read morejust to see if they have something that was dairy free and to my surprise they did. We ordered the sorbet strawberry ice cream and it was delicious! Definitely a great place to stop by while you're strolling down the main strip and Gatlinburg!

Disappointed. Ice…read morecream was old, and unacceptable for price. Seems milder flavors. Go to Baskin Robbins in Pigeon Forge..........

Kilwins is always a win wherever you are!! I happened upon the Knoxville store on a Tuesday…read moreafternoon. Even though there was only one staff member, he was kind and helpful with whatever I needed. He shared what he was making (chocolate dipped strawberries ) and pointed out the sugar free section when I asked. The chocolates were delicious as always and walked out with a waffle bowl sundae. Their hot fudge is to die for!! Never a disappointing visit to Kilwins

There was about four employees there only one was helping any customers. Two of them were just…read moresitting there chatting with each other about random every day stuff. I gave the girl the money and I had to correct her that she was gonna give me too much change so I'm not sure what happened there. The ice cream was tasty, I ate about half of it.