There was about four employees there only one was helping any customers. Two of them were just sitting there chatting with each other about random every day stuff. I gave the girl the money and I had to correct her that she was gonna give me too much change so I'm not sure what happened there. The ice cream was tasty, I ate about half of it. read more

Kilwins Ice Cream - Chocolate - Fudge - Chocolatiers & Shops Near Me - Knoxville, Tennessee

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Kilwins is always a win wherever you are!! I happened upon the Knoxville store on a Tuesday afternoon. Even though there was only one staff member, he was kind and helpful with whatever I needed. He shared what he was making (chocolate dipped strawberries ) and pointed out the sugar free section when I asked. The chocolates were delicious as always and walked out with a waffle bowl sundae. Their hot fudge is to die for!! Never a disappointing visit to Kilwins read more

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Great experience at Kilwins! Nice selection of ice cream and who knew they had so much other treats like chocolate strawberries and candy apples! The girl who served us had a great smile and was very friendly. The cones were delicious and made in store. The downtown location was super cute and inviting! read more

Midday sweet treat was delicious. The staff was very helpful. The variety of ice creams were great. I couldn't believe all of the native Michigan flavors were available in Tennessee (Mackinac island fudge, Superman, etc ) Dinged them a star as the hot fudge was overcooked and probably should not have been served. It was just one massive blob. That said I'd go back just wouldn't add the fudge topping. read more

The ice cream was great with a large variety of flavors. I loved the small waffle bowl. The staff was friendly, patient and very helpful. read more

Ice cream is always good! Candies are run of the mill, standard creams and caramels, etc. only drawback is in cooler weather there is nowhere to eat the ice cream, it must be taken out read more

This place had a lot of great flavors to offer and very helpful and friendly staff to serve us some samples! The pecan praline ice cream was amazing! read more

Get a homemade waffle cone and, if you are a pumpkin person, rush over for pumpkin ice cream or fudge. A charming old-fashioned place to enjoy a cone or grab some chocolates. A kind shift manager was doing well all alone with the pressure of a long line. Tastes were skimpy. read more

So, the ice cream was ice cream. The staff was super friendly and kind to my family of 6. They did have a nice patio front we sat at to enjoy our investment. I have to tell you though, for 4 root beer floats and 1 double dip of chocolate in a dish, and 1 scoop of blue cloud in a cone (over the top 10yo), I NEVER thought we would be paying $50. These are BASIC ice cream orders (with the exception of the 10yo). I admit I should have looked at the prices- but honestly that's why we kept it basic!! I thought $25 tops....I will never step foot in a Kilwans again. They do weigh the ice cream on a scale after they scoop it so what you get is what you get, we didn't get a "bad experience". We have a big family, every outing is expensive to us, but seriously this is overpriced ice cream. read more

Kilwins Ice Cream - Chocolate - Fudge - Inside the shop - Chocolatiers & Shops Near Me - Knoxville, Tennessee

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This place is absolute cheek. I paid $23 for ice cream that was completely freezer burnt. I asked how many scoops were on the regular cone in this little nerd kid rolled his eyes and told me that " we don't do scoops because it's not a linear". Wth bro it was 2 scoops. The girl ringing us up was smiling until I clicked no tip because I already paid ridiculous money for some trash ice cream and then roll her eyes when I clicked the tip. Go to the ice cream shop down the store. They're way better. This place is absolute dog water. It also felt like they were all pissed inside. read more

I have been to Kilwins several times and your experience truly depends on the item you order. Or items...because, let's be honest, you can't go to a chocolate shop and get one thing. This little shop is on Gay St., near Mast General and it is said to have amazing ice cream. With Phoenix Pharmacy and Cruze within a stone's throw, I have yet to try the ice cream here but I have tried several fudge varieties and chocolates. We did not honestly care too much for the fudge. It was a bit dense and lacking the creaminess as it melts in your mouth. Instead, it just crumbled apart. However, the chocolates we have tried were really great. I've purchased Buckeyes, which after living in Ohio for a bit, we had become quite accustomed to (and divas about). Kilwins version is very good and the peanut butter mixture is the perfect consistency and saltiness. Their version of a giant salted turtle chocolate is amazing! It is really pricy at over $7, but it was very good. My kiddos also loved the rice krispie treats on a stick that were covered in chocolate and toppings like m&ms and sprinkles. I loved that the stick kept the chocolate off of their hands. Win! The shop is small but they pack a lot of variety in there. Chocolate to bake with, chocolate to drink, chocolate to chow down on, a whole section for ice cream, and currently a seasonal section for Christmas goodies and stocking stuffers. The service is also wonderful. You will definitely spend a pretty penny, but it is worth it. read more

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Was disappointed because I did not know it was ALL soft serve. Plus the cherry topping was not good.

Cutest ice cream shop on the strip in Knoxville, TN! Never really been a fudge gal nor ice cream, but today, I decided to order pistachio in a waffle cone bowl and it was fantastic! The waffle was crunchy and wasn't stale. There's whole pistachio nut pieces in the ice cream which adds texture and crunch to the dessert. My favorite ice cream or in general are matcha (green tea), cookies x cream, mint chocolate and pistachio! Decided to get They also have variety of fine chocolates, cakes, candies and fudge. The service is fast and there wasn't a long line! Will definitely be going back! read more

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This is a great gem downtown. The place always smells so yummy when we go in there and we always stop in to look at the treats even if we are full from lunch or dinner. The staff is TOP NOTCH. They always greet us with a smile, welcome us, and then, even if we don't buy anything thank us for stopping by. Of course, when we buy something they are just as wonderful. Their treats are yummy and prices are in line with any similar fresh candy store. Stop by, you won't be disappointed, and you surely won't leave with a sweet tooth which is unsatisifed. read more

The customer service was terrible. The boy who was working, when asked how many scoops each size was, was extremely rude and rolled his eyes. The girl got mad when we didn't tip. The ice cream was freezer burned and way overpriced. The chocolate waffle cone I got tasted like it was made a week ago. Overall, a terrible experience. I usually love Kilwins, and I've been to many in different cities, but this one did not live up to what Kilwins should be. read more

This is an excellent ice cream dessert treat store that we stopped in while we were in the area this weekend. I'm not really a big dessert type of guy but my family is and we went in there and tried a few things and it was all really good I got yeah couple chocolate treats my daughters got some chocolate marshmallow things and they really enjoyed it too it was overall a great experience and the food was terrific read more

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Charming shop right downtown with attentive staff and wonderful hand-scooped ice cream. We got pistachio and mint cookies and cream. The pistachio had real nuts, and was not overly sweet, which was perfect for me as a person who prefers savory foods. The mint cookies and cream was good, too! read more

The employees were so sweet and helpful. I'm super indecisive when it comes to picking out ice cream flavors. Give me more than 3 options and I'm lost! But here at Kilwins, I didn't feel rushed or pressured. My son had the Superman ice cream flavor. It was not my favorite, tasted like bubblegum. I went with the butter pecan one. Both the ice creams were very rich. Just a little too rich for me. I could tell that was their thing though. The base flavor was very sweet. If I were to go back I'd stick with a flavor that is less complex. The waffle cones and bowls looked amazing but I'm happy I got a regular small bowl. I couldn't even finish mine it was too much. read more

Kilwins Ice Cream - Chocolate - Fudge - a kitchen with a blue wall - Chocolatiers & Shops Near Me - Knoxville, Tennessee

Turtle cheesecake in a waffle cone rocks!! Nice place. Smells great. They fudge as well as ice cream. read more

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I got double charged for my order and when I called I got hung up on twice doesn't get much worse than that

I was drawn in by the extreme brightness and crowd on a Friday night. Upon entrance and browsing, we were offered chocolate samples. Of course, we consumed. All of the samples were extremely sweet that it left us with a gross feeling. The flavors sounded cool but this is the type of chocolate that you can only have 2 bites of and be done with. We scooted off to the ice cream - the main reason for entering. They offer a lot of ice cream flavors and aim to be unique but the taste was too artificial. Also, for the price of a single scoop, you are way better off taking a few more steps for gelato and be extremely satisfied. Great customer service. They do not judge you for sampling a lot of flavors before commiting. read more

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The five-year-old in me really loved this place. Kilwins has some great dessert options - about two dozen ice cream flavors, countless chocolate flavors, tons of in-house fudge, cookies, and candied and caramel apples. It's great that they're so generous with samples, because for someone like me, it's overwhelming to figure out what it is you want. I did sample their cappuccino and chocolate coconut ice cream flavors, and their chocolate raspberry, chocolate peanut butter, and chocolate pecan fudges. Although it's not homemade, I loved the ice cream, especially the cappuccino, and thought their best fudge was the raspberry, although it's so overly rich that I couldn't take more than the sample size. In the end, we settled on a praline cookie and a caramel peanut butter apple. Seriously loved both; the cookie was so creamy, and the apple was heavy on the nuts and had a thin layer of caramel, so it wasn't too indulgent! The prices are quite high for what you're getting, but it's worth it if you find something you're in love with. The service is super sweet and patient, too! Enjoy the calories! read more

Kilwins on Gay street has many sweets and treats arrayed in glass cases down their rather long and lovely downtown space, however there is no kitchen. What is the lesson? That the employees are paid not to make amazing sweets, but to take them out of boxes and place them under a glass case. After waiting at the register and attempting a chat with an employee who could make no suggestions to me on what flavors to get, I finally settled on cookies n cream. I again waited in the cashier's line for five minutes to then learn that I needed to order at the line which had spontaneously formed next to the ice creams, thus I was told to get to the back of the line. I was able to pay after waiting in the fourth line of my visit (and then asked to wait several moments longer for the milkshake). I will spare more gorey details and finish with a recommendation to Kilwins: before charging ten dollars for a milkshake, please ensure that it is better than what one can get an Chick FIl A. Ever drink a glass of milk? This milkshake is a similar experience. Please, Knoxville is one of the burgeoning cities of the Smokies, it is a shame these passionless stores even stay open. I would recommend waiting in line for Cruz Farm where at least you will receive service from people who are happy to work there. read more

Kilwins has tasty ice cream, but it's a bit too pricey in my opinion. I went last night with my dad and we both ordered a small waffle cone. It ended up being $12 dollars for both. They do give you a pretty big scoop, but I was still disappointed in the price. The ice cream is good, but not phenomenal. There are other ice cream places downtown that are more affordable, so I'm not sure I will frequent this place. They do have other delicious looking treats that I would like to try though. I'm not sure the prices, but their fudge looks wonderful. Maybe night time I will forgo the ice cream and go for one of those instead. All in all this place is a thumbs up, but I decided to give it three stars because I feel it could be more affordable. read more

Kilwins Ice Cream - Chocolate - Fudge - A small cone of the double peanut butter pie. If you love pb this is the ice cream for you. - Chocolatiers & Shops Near Me - Knoxville, Tennessee

Kilwin's is usually a pretty good spot to go for a waffle cone or whatever your heart desires... but this time was not so great. The girl scooping the cone had absolutely no idea what she was doing. When she scooped my partner's cone, she broke the cone, and gave it it to him with a napkin tightly wrapped around it to hold it together. Upon finishing his cone.... the ice cream that melted through the crack and basically created paper mache around the cone making this treat very fibrous... When the girl made my cone... she broke the cone as well, so I gave her "the look" and she got a new cone.... well of course you're supposed to 'salvage' what you can for the sake of food cost, but when you hover my ice cream and THE SCOOP over the trash can 3 inches.... and yes she put that very ice cream in the cone and handed the ice cream to me... paid definitely did not eat that literal Trash! SN... Is there a training manual to scoop ice cream or is it a free for all? Asking for a friend. read more

Kilwins Ice Cream - Chocolate - Fudge - Broken cones, and terrible customer care - Chocolatiers & Shops Near Me - Knoxville, Tennessee

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The ice cream is shipped in. But they do make their cones. I got a carmel apple because they make them there and it was super good! Cute place. Lots of selections read more

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Great place for an after dinner treat. If you like chocolate anything then this is the place. There were many things that caught my eye like the chocolate cover Twinkie or chocolate covered Oreos, but I ended up getting some ice cream and a buckeye. read more

Kilwins Ice Cream - Chocolate - Fudge - Chocolatiers & Shops Near Me - Knoxville, Tennessee

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Kilwins Fudge Factory of Knoxville has the best in house made fudge. This amazing chocolate factory has over a dozen fresh gourmet fudges. And they have ice cream and Ice cream cakes for every day and for every special holiday. My son enjoys eating the chocolate pecan fudge and the blue moon ice cream. Thanks Brooke for being extra sweet to us on Sunday March 25, 2019. read more

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Got a quart packed to go, and it was not even filled all of the way. Outrageous that this happened considering the quarts are not cheap. The girl who packed it was also very rude about having to do so. read more

Kilwins Ice Cream - Chocolate - Fudge - The quart we were given. - Chocolatiers & Shops Near Me - Knoxville, Tennessee

I love a good moose tracks and the kilwin track is my all time favorite! It's a perfect blend with a little biting everything. read more

Kilwins Ice Cream - Chocolate - Fudge - Chocolatiers & Shops Near Me - Knoxville, Tennessee

This is my favorite candy store in Knoxville. I love the fact that you can smell sweet goodness the moment you walk in. I love their caramels and milk chocolate covered toffee. My son and husband enjoy their peanut butter cups and ice cream. read more

Today I went for a walk to find some ice cream. I saw Kilwins and grabbed a scoop of cookies and cream ice cream. Great! Light! Delicious. I later went back that evening with my family and bought a $10 slice of fudge to consume over a period of time and to generously share with others. Metallic, lard taste. I don't know how you can make cookies and cream taste like pig fat. If being homeless was an option rather than eating the whole thing or even half of it, I'd be homeless. read more

Kilwins Ice Cream - Chocolate - Fudge - Chocolatiers & Shops Near Me - Knoxville, Tennessee

We love your Blue moon it's the best thing we've ever had! And costumer service is great. Me and my daughter come here all the time and sometimes the whole family comes. Also they have Mackinac Island fudge that is AMAZING! Definitely recommend going here! read more

Call me biased, but when I come across a Kilwins, I stop. It's been my favorite ice cream since stumbling across it in Vero Beach a few years back. I love it. I've never tried any of their chocolates, just the ice cream. Waffle cone is must! read more

My family loves Kilwin's! Each hand dipped ice cream we've had is yummy. Their fresh waffle cones are so good, too. We've also tried several fresh made candies and all is delicious. read more

I understand times are hard and workers are very spars, but not even trying to rectify a problem with a customer is beyond me. I understand, which only means " (as in me) I understand only means me, when you offer the choice to change or omit something from an order, that's what should happen. If it can't, then the customer should be notified. If they request NO chocolate for any reason at all, it should set off Bells that NO chocolate should be included. when you do online ordering and allow for change but Do NOT FOLLOW through with change, that becomes an issue. So with that in mind...I would NOT recommend this establishment read more

I wouldn't say this place is terrible, the customer service was great. However, my boyfriend and I were in from OHIO, we passed this place walking downtown Knoxville, and eventually decided to go in and see what it was all about. Their presentation of quality looking treats is exceptional. However, we got a slab of maple walnut, cookies and cream, and peanut butter fudge. Needless to say the texture was very fudge like. Unfortunately the flavor was a majority of sugar and not much more than that. read more

First time here all I can say is WOW! Took Grand daughter here for My Birthday I got a sundae the hot fudge and hot caramel was delicious! Norah got a scoop of Raspberry Sorbet also delicious. Husband got a scoop of toasted coconut amazing! Highly recommend you add this to your visit to Knoxville. But bring your wallet! Pay for quality but so worth it. Definitely will return. read more

Wonderful service! Very tasty treats from ice cream to fudge! When you walk in you can smell the sweets!! read more

Kilwins Ice Cream - Chocolate - Fudge - Our treat on a sunny afternoon! - Chocolatiers & Shops Near Me - Knoxville, Tennessee

Ice cream: 4/5 stars. Good variety of flavors that were tasty. Wife thought the freshly made cone bowl for her cup was a "win." Hot chocolate: 3.5 stars. Piping-hot, with whipped cream and chocolate shavings. Too hot, however, and tasted bland. Service: 3 stars. nothing special. Not an extra word was spoken. Attentive and fast at taking order and scooping ice cream. Not especially friendly. 4 staff members who seemed busy working but hard to understand at what when we were the only customers in the franchise on a windy 35 degree night. Ambiance: 2 stars. Small place, so minimal seating - barstools against a wall. 3 year old fell off (high for him) stool when climbing down and hit his head and arm. Bathroom was "out of service" which was unfortunate because I would have liked to have used it. (As others have mentioned) the prices are substantially high - perhaps worth it to some but not for my family read more