What matters to me most when service providers make mistakes, and they will be made, is that the people within that company admit their error, apologize and make it good. COOB let the ball drop when a tree tipped over in my backyard. The arborist who came to see it said it was salvageable. Sadly when I tried to schedule the team to come out and do the work as quoted no one returned my calls and within a week the beautiful Palo Verde I planted 3 years ago was dead. COOB team members immediately owned the mistake and apologized for it. The company ended up agreeing that a replacement tree was their only way to "make this good." So, although I have to try to be patient as the new tree catches up to the rest of my landscaping, at least I still have trust in COOB and will use their services again in the future. read more

These guys just removed 5 large old queen palms for me. The palms were in a tight space. The job was done and cleaned up when I got home. What a relief. In the past few years these guys have done excellent work for me 5 to 10 times. Their track record is stellar from my experience. Highly recommended. Thanks Nick. read more

I'm very disappointed with their reliability. They have provided me service several times before and have been prompt, reliable, and did quality work. The quote this time was prompt and came as scheduled. However, last week they were scheduled to come out to do the work and I had requested them to come early AM if possible. I contacted them once and got an ETA, then several hours later they notified me they were on an emergency and needed to reschedule. They were rescheduled for today. I received a call at 3PM saying their truck had a problem and needed to reschedule. I've spent two days waiting for them and can't continue with that type service. I'm so sad. read more

Excellent company! Charles came out promptly and on time to give an estimate. I had an old estimate from COOB but even though there was now more work to be done on a few trees he stayed close. He made recommendations for trimming regarding the health of the trees. What was possible or not. I wasn't sure if I was going to have two very tall palms removed or just trimmed so he gave estimates on both and also trimming my neighbors trees over the fence line. My big concern was damage to my neighbors trees and cleanup in their yards. Luckily my neighbors were agreeable to allowing the workers into their trees instead off trimming from my yard. So they could do a more balanced trim. I removed the backyard Palm trees and added trimming the front Palm trees. The 4 man crew came out on time, reviewed the job with me and got right to work. It was amazing how fast they were removing the palms and getting to work on trimming other trees. They covered Malibu lights with Garbage cans to prevent damage, lowered large cuts by rope. They wouldn't even have me move a clay pot about a foot from the palm removal and not damage to it. I didn't grind the stumps but they got them cut within 2 inches of the ground. I even asked the crew boss if they could try to cut them level at the base so I could put pots on them and they got very close. They did not have to do that for me, but they tried their best. Cleanup was incredible! I asked for particular attention to my neighbors yards and they delivered. Neighbors were pleasantly surprised. My front and back yards were meticulously cleaned. The whole time the team was personable and professional. One worker even got back in his harness to climb a tall Palm again just to better skin a trunk that I noticed even though I said it was no big deal. From my experience this is a quality, customer oriented company. read more

COTOB gave us a quote, didn't show on scheduled date for trim, after a week another company trimmed the tree, a week later COTOB showed, came to the door and asked who had trimmed the tree. We told them and a month later COTOB called erquesting a 200 dollar payment. Unfortunately my aging mother answered the phone and gave them her credit card number which they charged. They did not trim the tree, but collected their fee. read more

I was highly impressed with how quickly and efficiently they removed our dead orange tree. They removed every piece of debris left behind and were incredibly fast. The crew was very profession. The next crew removed the stump and again we're fast and efficient. I would highly recommend this condor tree removal. read more

I'm updating my initial review but can't update with a five or four star unfortunately. They have since corrected all errors but it took longer than I'd wanted and to be honest it just feels like they might be a little overwhelmed or undermanned. Bottom line, Chip off the old block completed the job I needed and it was all done in a quality manner...just struggled a little with scheduling and promptness. read more

STAY AWAY FROM THIS COMPANY!!!!!!!!! 3 trips to my house for which I paid $1000 cash to have sissou trees and stumps removed and the work is still incomplete. Wish I had known they were CRAP before I paid the money. The customer service manager needs....customer service training. I asked for a service that I NEVER received! I just want the work done RIGHT! read more

They made an appointment to give me an estimate but scheduled on the wrong day. No big deal. But, they made no apology or attempt to reschedule. When I suggested I should try a different company, the person I was speaking with thanked me for doing so. read more

This is the second time that I've used COTOB but remain just as impressed with them as the first time. I got three bids and their price was somewhat lower than the other two very highly rated companies. They showed up exactly when they said they would, took great care of my lawn and the street while removing my 50 year old dead ash tree, and cleaned up well. Their team is polite, professional and extremely hardworking. I am not going to bother to get estimates from other companies in the future....these guys are that good! read more

Made an appointment last week to have someone come out to give me an estimate today. I was given a timeframe of 8-11. No call and no show. Pretty disappointed in this company. The phone call itself to schedule the appointment was less than stellar. The lady I spoke to put me on hold for over a minute and was very eager to schedule me this weekend only to be stood up. read more

This company is so easy to work with. They come on time and clean up really well. A guy is out there skimming my pool for fallen leaves right now. Had them last year and they are back working for me again. Their pricing is fair and they do a great job. I definitely highly recommend them! read more

I was given a most acceptable proposal for the removal of several old trees and many bushes on a property I had just purchased. They were able to come in two days and complete the job in 6 or 7 hours, this included grinding the stumps. They were professional and completed the job to my great satisfaction, including the clean up. I would highly recommend them. read more

Great Job. Gabriel and his crew arrived right on time, did what was estimated and cleaned up nicely. Very easy to work with. Conrad, the estimator, was knowledgeable and easy to work with and not only honored the price and the 1st time customer discount, but gave me a larger discount because he had forgotten to include it on the bill. read more

They do great work. I've had them come out twice now over the past year and a half. I've been happy with their work each time. Jack who comes out to give you an estimate is a certified arborist. They show up on time and each time performed the work the next day. All trimmings and wood disposed of in their chipper. Prior to using them I was having our landscaper trim the tree with mixed results and I am glad that i have made the switch. read more

I wouldn't recommend this company at all. I called and requested an estimate on a Tuesday afternoon and was told an estimator would come by the next day and do a drive by estimate. I was told they would leave the quote on the door or call me with it. Two days went by and no quote or phone call. I called Friday and inquired and was told the estimate wasn't scheduled (no explanation why it wasn't) and they could come out the next day. I said it wouldn't be necessary as I wouldn't hire this company to trim my trees if they can't even schedule or complete a simple estimate. read more

I needed a Sweet Acacia removed and a Palo Verde trimmed. The Sweet Acacia was shedding all over my yard and into my neighbors yard. Both trees were also dripping sap into my driveway and on any car that was parked under them. I contacted about 5 other companies. Conrad came out and gave me a fair quote within the next day. I believed I called on a Wednesday and Conrad's team was able to come out to do the work on Saturday. There was only one other company that gave me a lower bid, but they put me at the bottom of their schedule on Friday. They failed to show up on time so I canceled on them. I decided to go with Conrad and his team. They did a fantastic job. It looks like the Sweet Acacia was never even there and on top of everything they cleaned my whole front yard. (My yard was NASTY before they came, and it looks great now.) I will definitely use Chip Off the Old Block again in the future! read more

I've been using Chip off the old Block for years, and have always been impressed by the quality of their work. Just today, I had another great tree trimming service and felt compelled to leave a long overdue review. As I've come to expect, they have a deep bench and can usually complete services within a few days of calling. I called on Wednesday; the estimate was completed on Thursday; and the tree trimming was completed on Friday. The crew arrived on time and Carlos, the lead, walked through our property with me to go over the work order and confirm the details. As he and his three teammates completed each tree they asked for my approval. I had some specific requests on a couple of the trees which were resolved beyond my expectations. The property was left completely clean, and I was most impressed when one of the crew members picked up a pile of bougainvillea trimmings left earlier that day by my lawn service. I will continue to use Chip off the old Block for all my tree needs. read more

2nd time I've had them trim my tree. They did a fantastic job again.

Chip off the old block was fast and a good value. Much cheaper than the other tree removal quotes I received. 10/10 would use again.

WOW - these folks are fantastic. One of my trees looked really bad and was diagnosed as having a virus. The next day, a crew was out to take it down. It was down and removed within minutes and they followed up by grinding the stump. All done very efficiently and with a clean-up that was fantastic. A few weeks later I talked to them about what could be done to save my other trees. They recommended a deep fertilizing, which was completed a day after the discussion. In the meantime, another small tree showed signs of the viral infection. Due to it's size, we were able to take it down, but were left with an unsightly stump. They came to my rescue again - the stump was ground and again, clean up was fantastic. I would highly recommend Chip Off the Old Block!!! And I wouldn't hesitate to call them again!! read more

I used this business a couple months ago to do my three HUGE bottle trees. The price was $225.00 for each tree. I thought the price was high but I had their coupon so we gave them the job. They did an adequate job of trimming these huge trees so I thought I would call them again to quote cleaning up my average size olive tree and a palm tree. The palm tree quote was $75 which was a standard price but the quote was $350 for the olive tree!! Inconsistent pricing makes me think this is just an estimator trying to rip me off. There are too many other tree services to bother with this company. read more

I was happy to give this company a try after seeing their reviews, but they charge $75 just to come out and give an estimate. I don't think so! An estimate should be a cost of doing business. read more

I've used these guys the past 2 years for palm tree-trimming. Very prompt, courteous, expert service with good clean-up. Would use them again for this or other tree-related services. read more

We used this company twice previously to trim our ficus, with no problems. The third time was unbelievable. 1) They were supposed to trim our tree on a Friday, and they did not show up during their scheduled window. I called them and was notified that they would be another 90 minutes late. I spoke with the estimator on the phone and gave him my instructions for the tree, as I wouldn't be home at that time. I came home to find that they had not reduced the crown on the tree as I had asked. I called again and they promised to send a crew out on Saturday. 2) The crew did not fix the tree on Saturday. When my husband called, they said the crew came out and THEY thought the tree looked fine as it was, so they decided not to cut it. We insisted that the tree be cut to our specifications, and they promised to send a crew out again on Wednesday around 7:45 am. At 9:00 am on Wednesday my husband called again. The first lady he spoke to could not find the paperwork, and then the manager gave him the excuse that they had accidentally switched the entire schedule for the day and we would be at the end of the day instead. What a transparent lie! 3) The crew came on Wednesday when we were not home and instead of reducing the top of the tree, trimmed all four feet of foliage off the BOTTOM of it. The tree is now ugly and cannot be shortened like we had asked originally. We left a message on the evening of Wednesday, Nov. 23 asking to speak to the next manager in the office, and a week later, we still have not heard back. There is a serious lack of communication between the office staff, estimators, and yard crews, plus the managers seem to be okay with giving fake excuses rather than owning up to their mistakes. We were disappointed with what happened to our tree, but even more upset about how we were treated by the staff. read more

We received a post card from them so we called to get an estimate. We had 1 dead tree that needed to be removed and then our other trees needed trimming. They gave us a great price (we did get one other quote that was higher). They also were on time, gave us great customer service and did the work in a timely manner. We had Conrad come out and he was great! They even came back to trim two of the trees again that needed just a little bit more cut that were hanging over our neighbors yards. Overall they did a great job and I would highly recommend them. read more

Rang this company from a flyer on my door. There was some confusion in the beginning but everyone was very nice about it. They came out when they said they would and the tree looks great. Very happy with them and will use again read more

Awesome service! Was out of state on business when my wife called me and told me a mesquite tree had blown down and fell on the house we just bought. I called and they had someone out within an hour and we live way out in the west valley. Removed tree, stump grinded, and removed a big pile of green waste I had been piling up on side of house. Prompt, professional, and clean work. Guys did a great job at an outstanding price. Can't recommend enough. read more

Excellent service for tree trimming! Getting them scheduled and coming for an estimate was easy; they showed up on the scheduled date, did everything, and cleaned up the yard perfectly. Could not be happier. read more

They did an outstanding job of removing a large pine tree from our back yard. Cost was very reasonable ($750.00). They left the yard very clean and the work was completed in @ 2 hours. Crew was friendly and very efficient. Worth every penny. Will use them again if the need arises. read more

"Chip Off the Old Block" was absolutely FANTASTIC, FANTASTIC, FANTASTIC!!! We received a written estimate the day after we placed our initial telephone call, the workers showed ON TIME, worked quickly, and cleaned up beautifully!! Also, they were very reasonably priced as well. We would most definetely recommend them!! read more

This is the 2nd time I've used Chip Off the Old Block and both times have been very good. The estimator, (wish I got his name), was timely and professional. I had them trim and reduce mesquite trees and they did an excellent job. I have solar panels on my roof and the trees had started to block the panels. In both cases, I would've like the trees to be cut back further, but they said that for the health of the tree, they shouldn't. I suspect many others would've happily cut as much as I wanted and I would've regretted it later, so I appreciated that they did the 'right' thing. I'll use them again. read more

A huge mesquite tree uprooted and fell through my block wall into my neighbors yard during the storms last Sunday. I called 5 different places to get estimates and these guys gave me the best estimate by far. The crew that came in the morning got rid of the tree and then another crew came out in the afternoon to grind the stump. Pete was my rep and he was awesome. He answered his cell phone every time I called (I had a million questions) and he was incredibly polite and professional. I would definitely call them again. read more

I got the name of this tree removal service from a neighbor. I called, left a message, they called right back. They had a man out that day to give me a quote for removing a queen palm. The employee was here the next day to cut the tree down. So far so good, right?....he cut the queen palm which fell into my 26 year old Oleander Bush. I saw it, went right out and asked him to please take it out of the bush to which he said "oh, the branches will come right back" and he continued to saw the other end. The branches did not come back because they are broken. So I have a blank area in the middle of the large Oleander bush which is in the middle of my yard. When the owner came to give me a quote, I had mentioned there were some not so good testimonials out there and he said he didn't care. They do what they do, and that is all they care about. So I didn't bother to call them since he as much as told me they don't care about bad reviews so here I am. The service is good, the work could have been wonderful except for my poor Oleander bush. read more

This was the third time we used the Chip Off the Old Block service for the annual trimming of our trees. The first time I would have given them five stars, the second time down to four stars, and now three stars. Communication after the initial meeting with the arborist was non-existent --- I didn't get a return phone call with a question I had and then information that he and I discussed was not passed on to the crew that came to do the work. In the past it was always easy to identify the leader of the crew, but not so much this time. I will say that they did a fantastic job on our trees but the trimming of bushes was rushed and not very good. Since no one seemed to be in charge, there wasn't anyone checking the work before they left. Their service isn't inexpensive but in the past I always felt I got value for what they did. This time I'm not so sure and will shop around when it's time to have our trees trimmed again. read more

after getting two reviews from clearly non-arborists i knew i had to get an insured arborist estimate, knowing it would probably cost me. i emailed this company sunday night, monday at 0757 the scheduler called me back, Jack, an arborist came out at 1030 monday morning. very nice, very honest and knew his trade. he set up an appointment to come tuesday the following day, i said i worked till 1400 and wouldn't be home until 1430. he responded 'we could make that happen'. much to my dismay, i'm not kidding you at 1430 the truck w/ 4 men pulled up. that alone gave me a real sign of relief. in half an hour these men had my two acasia trees trimmed and cleaned up (first trimming of unruly trees, one smaller than the other, both under 30 feet). i watched them do the whole thing. incredible teamwork (wish other establishments had this teamwork/comraderie), they were polite, answered every question i had, they too knew about tree health. i had thought this would be a small job and they wouldn't bother. but they did and i am soooo happy i contacted these folks. highly recommend. oh...here's the kicker. i had cleared some nearby creosote earlier and left some branches off to the side of the tree as i didn't have room in my trash. one gentleman swooped them up and dumped them in their truck/shredder. wow. read more

We received a second estimate from another tree excavating company and we're not impressed with the level of knowledge or high estimate provided. Jack, with Chip Off The Old Block, was incredibly knowledgable and his price was reasonable. I was present for the removal of all 6 trees and one large Desert Palm Tree. they pruned a Carob tree that was hanging over our house providing shade, but we were concerned about the lower branches as we head into the monsoons. The 4 man crew was respectful of my presence, asking if I liked the progress of the Carob tree's pruning. They even offered to tidy up the trimmings I left behind as I trimmed a few bushes while they were working. As a female I appreciated how respectful the guys were. The crew of 2 men that arrived 20 minutes after the removal and trimming crew was completed, we're just as competent and respectful. They were charged with grinding the remaining tree stumps of the 7 trees and placing tree killing "juice" on them, before raking the gravel over them. They too cleaned up the yard before leaving. The co. is fantastic! We will have them return annually to care for the carob tree. read more

My first experience ever with tree maintenance was very positive. I needed to have a palm tree trimmed. When I called, they scheduled a quote appointment for the next day; Donte (who was very professional to work with) arrived within the first hour of the 3-hour window I was given, took the info and said they could have someone out the next day. They called early (before 8 am) the next morning (a Saturday) and said that the crew would arrive at 2 pm. The crew arrived at around 2:20 (which, given that I wasn't their first job of the day, is fine) and did their job well and quickly (around 20 minutes). Without having gotten more than one quote and having talked to only one person about how much I should expect to be charged, I felt the price was reasonable. I'd prefer to give them 4.5 stars rather than 4 or 5 simply because I was told that whoever came to give the quote would call when he was about ready to arrive and he didn't, and also I would have preferred to set the time for the job when I received the quote, and not the morning of the job. read more