It's not often that my husband or I complain about much, however, we feel the need to do so in this case.
We had an original tree removal date (for 4 trees) scheduled for almost a month ago but the appointment was cancelled due to them needing to remove trees as a result of a storm. Completely understand, not a big deal.
We then rescheduled the tree removal for a couple of weeks later (Saturday, June 30). Once again the appointment was cancelled by Chippewa for 2 reasons-it was a hot day and one of the workers didn't show. Again, understand since it was hot outside and sometimes people need time off.
Our tree removal was rescheduled once again for today (Wednesday, July 11 or so we thought). We didn't know that when he said that he could reschedule for the 11th (in his voicemail on July 5) that he meant August 11, not July 11. We found that information out when he finally returned our call a little bit ago. My husband went in late to work, even though we were told that we didn't need to be here, to make sure that the he was able to speak with the crew. This is unacceptable - 2 cancellations and a no-show (or at the very least poor communication).
No thank you Chippewa, we'll take our business elsewhere. We were on a timeline with a project that is now delayed due to the unprofessionalism of this company. We choose this company because of the reviews of previous customers. For those reading this review, do yourself a favor and hire a different company. read more