My fiance and I lived with Jones Properties for almost two years -- our building was previously…read moreowned by another company by Jones acquired it right after we renewed our lease. At first we were reticent to be with a new company that we didn't know anything about, but Jones quickly showed that they cared and gained our trust. They were always responsive to our questions or requests, and truly cared about making the building a nice place to live. They never did just the bare minimum needed to get by and were willing to invest money and time into our property when necessary. I would highly recommend renting from them if you're looking in Ann Arbor.

I Do NOT recommend renting from this company. Unless you enjoy leaking ceilings, bug infestation…read moreand random unannounced drop ins from your landlord, i would stay away. Repairs were needed almost weekly in the unit i stayed in, as well as the house laundry machine being broken for 2 weeks before a fix. In addition to those things, they unfairly deducted a hefty labor cost from our security deposit. The house was built with poor materials and the renters are expected to cover those costs apparently. Overall had a very poor experience renting from this company and would not want any one to experience the same hassle.

He answers the phone, "uhh, yah?"…read moreMe: Is this Peter Allen & Associates? "Yah." Me: Ok... do you guys service the Southgate area? "No! Bye!" And he hangs up. Is this a real company?? wtf

Loved working with Doug, Sally, and Peter! Family owned businesses that stand the test of time is…read morewhy I love Ann Arbor! Thanks for the great experience.

I am a property owner using Foxway for property management service…read more We started together at the end of 2014. We had a meeting mid 2015 to review what was happening, here I asked about getting a new storm door put on the house. They said they had one from another property and would check the size. After a few months I followed up they said it never fit. They never contacted me about replacing with a new door. I asked for a specific model from Home Depot. No response. I asked if they could measure the door so I might order and install myself. Weeks and months went by, no response. Finally I found a $49 charge on my account for the measure. I asked for the measurements. They said "we have them". I asked again to send me the measurements but they never did. This is still an outstanding issue currently (more than 1 year later). Moreover, I'm battling a bigger issue (currently unresolved). There is a water leak in the house and they haven't fixed it. The tenants are not happy because they reported it in the fall of 2016. The management company has done nothing. The tenants stopped paying rent in rebellion. Foxway did not notify me rent was not being paid. In our contract they are to inform me of any issues over $500. Another tedious process of reaching out to them and not having my phone calls returned. Additionally, I started looking into other things. They could not send me a current lease agreement, contact info to the tenants nor pictures of the recent walk through of the home. After more than a month of emails and phone calls I got the lease agreement with the Tenants names. At this point I continued to request the other items with the addition of a monthly rental about what is happening each month at the property. This would include November 2016, however I have yet to see any reports, nor have they fulfilled other agreements to me.

They are impossible to reach by phone or email, since they're not in the office most days of the…read moreweek. Save the headache and rent from another management company. I do NOT recommend them.

we were tenants of a property managed by PMSI that was sold to another property owner while we were…read moreliving there. we we're completely unaware the property had sold until the new landlord had reached out requesting rent. It has been months and they have not transferred the security deposit over. we were in communication with them initially regarding the deposit and they had told us that it was in the mail and then weeks later said they had forgot to send it and that it was once again in the mail. that was a month ago and we have emailed and called many times without any response. looking for help!

Mollie, Jason and Debbie are professional and personal managers…read moreI am the owner of some Ypsilanti properties My tenants are happy and satisfied with the service they receive from PMSI I would highly recommend them to owners or tenants

Tammy is still there and still screaming at tenants and their parents. She's wholly unhinged. There…read moreare six parking spots for a 24-unit house, and you get screamed at if you park for 5 minutes to unload groceries in a "non spot." I've never experienced anything like it. I can't believe they get away with this. She also called me a "b#$u$#" and let me know she's been working her @*(#$# off to get the house ready for "these kids." Classy.

Tammy Moon, one of their "leasing agents", is disrespectful, rude, and overall not a genuinely good…read moreperson. While Bartonbrook may overall be average, Tammy makes everything worse. She is not professional, knowledgeable, or helpful. She is downright rude and mean to your face. As a tenant, she has called me names and disrespected me directly. She is not competent at doing her job. No "leasing agent" should be calling TENANTS and proceed to scream at them. She has also lied in the past to cover her own tracks. In fact, she will lose rental payments. Please, Bartoonbrook. Remove her immediately.

Unprofessional and very unresponsize, specifically after you've spent your money with them. You…read morewon't get an email back once, and when you go into their office to get answers because they won't respond to your emails, they'll give you so much attitude you'll think you were the parent to a teenager. Begging and pleading with you the reader not to waste time or money on these people.

I had a pretty good year renting an apartment through Cabrio. However, issues began to arise when…read moreit came to their renter's insurance third-party company. The service that they use and choose to pay takes months to add in renters' insurance information, adds extra charges in the meantime, and will not remove the extra charges despite them confirming multiple times that they will. I had called their third-party service multiple times regarding extra charges, and had gotten confirmation from cabrio itself that all of our rent payments were properly taken care of, so I was extremely surprised when I saw a deduction on our security deposit for utility charges that had most definitely been paid. I contacted the property and was informed that we had extra charges, and I repeatedly asked if it was due to insurance charges and if I could be refunded if it was, because the insurance and rent were paid on the same account. After getting some attitude for reminding them of Michigan law regarding withholding a deposit for unauthorized charges, I called cabrio and they told me to call Lease track and they informed me that I would have to call Cabrio and have Cabrio contact Lease Track since I do not have a Lease Track account, but cabrio does. Now I am unsure of when or how I will get refunded, and cabrio appears to have zero concern for the third party they select.