We had placed a big order online (confirmed) but they didn't receive it in the store. The staff was so wonderful,helpful, and attentive to make sure we were able to walk out with our food as fast possible. Again, was a big order but they got everything correct and I can't praise them enough. I wish they would've accepted a tip! read more

Worst managed Chipotle I've ever been in. Unfortunately there's no other location nearby. Manager is always in the back when she should be working the front. How do u run out of chicken? Place is filthy with food all over the food station. The place could be making so much more money. Long line always in hold bc they have to make more food. read more

Extremely slow service. Ordered pick up for 12:10PM, I go there and they say it's not even started to be prepared. What's the fucking point of ordering mobile order for pickup at 12:10PM if it's not ready even remotely at the time. Retarded ass service. read more

I pre-ordered my Chipotle on 9/5 to come and pick it up at the suggested time there was no customers yet my order was not ready. I proceeded to wait 13 minutes in addition to my pick up time when the 10 employees were all in the back laughing. More and more customers came in yet only 1 employee seemed to be working. Just save yourself and pick a different location read more

I don't know how this location hasn't been shutdown yet! It's always dirty they never have any chicken and you always have to wait or get the steak which is always cold and chewy. Their food is never fresh tasting even during lunch rush. Always say I'm never going back but always end up giving it another shot just to keep being disappointed. Every time you go in they are training someone new which should speak for itself. And on top of it the place is filthy. read more

We ordered lunch from there today and the food was disgusting! I have never eaten chipotle that inedible . After work I went back to ask why our order was the way it was and some kid pretending to be a manager didn't even let me finish explaining what I was saying , was disrespectful and dismissing me as I was talking and blamed it on me ? I will never order from that chipotle again and "Kevin" (not his real name ) but he said it was was laughing in my face , dismissed me and went to help other customers . I have never been distracted at any restaurant like that ! the food was disgusting and the service deplorable don't waste your time . read more

This is the worst chipotle in the United States. If you have been here, you know. Not one good experience here ever. No staff might as well gear up and make the bowl yourself. read more

They open late which I do not think is correct for a chipotle to do, the portion control in this place is garbage, and the service is not even 1 star value. Employees did not even try to compensate they gave me looks instead of just getting me the food. read more

Staff wandered around at snails pace not even attempting to serve 40 minutes after open while the other half of them stood around staring at the walls (must've been a fun night out). They then proceeded to give us the wrong food after taking 50 minutes to first be prepared. read more

Absolutely terrible, I ordered a burrito not one part of the order was correct. I ordered chicken got steak, I asked for fajita veggies got guacamole, I asked for black beans didn't get any, asked for medium green salsa got hot. I will go here again I remember years ago chipotle had great quality control but that is no longer the case. I can't wait for Dos Toros to move to Long Island. Total garbage service total garbage product read more

This place is vile Filthy , unkept and food is disgusting . Employees are rude and clueless and ignore every aspect of cleaning. They serve you food from bottom of bin and look miserable. Matter of fact, most of the chipotle's are disgusting in the area .. avoid unless your coming from a hunger strike read more

If you only want HALF of your chipotle bowl full, come to this location. We gave them enough chances and every time our chipotle bowl was never full like any other locations. Avoid this location at all cost. read more

30 minutes on line, zero exaggeration. Just to finally get to the counter to be told they are out of steak. Second chipotle in 15 minute distance to do it. Why are there not signs up and how are they running out of the top 2 most popular item. read more

The staff at this particular chipotle are super friendly. This location is cleaner than most others in the area. The food is always great here. Everyone please remember to be kind to these workers as they really are trying their best. read more

This was my second time here the first time went alright just extremely slow they only had 1 person doing orders start to finish. The second time and last time i will go to this location they were out of the honey chicken also out of the steak and yet again only 1 person start to finish. Staff looked extremely miserable and unfriendly. read more

Total chaos. Nobody working on the to go orders. The time they put on the app for pickup bears no resemblance to the time the food is actually ready. If you have a limited time for lunch go elsewhere. I'm getting so irate at these giant corporations taking as many orders through their apps as possible while having insufficient bandwidth to actually fulfill them. Nobody should have to wait 30 minutes past pickup time for substandard Mexican fast food. Update July 6: first time back since the above review. Once again I received notification through the app that the order was ready and waiting on the mobile order shelf and once again that was a lie. They are still claiming the orders are ready to make their numbers look better when they are not. Same garbage. Not every Chipotle is like this, but this one is. Why even have an app if i can get the food faster by just showing up. They actually penalize you for ordering ahead! Lol. Also, check out my photo of the guacamole they put on my bowl. Would you serve that to another person? Thats it for me and this place Update June 18,2024. Nothing like getting a delivery order from this place with black guacamole. They are incapable of changing at this location. Would you eat that? See pictures. read more

See all

Everytime I ordered a meal from Chipotle in syosset NY they messed it up and theirs no one that answers a call. This is the third order they screwed up . They absolutely stink i put in for no rice and the order was for a burrito bowl. I get a burrito filled with Rice they stink. read more

Placed a pickup order on 10/25 for a veggie burrito, burrito was extremely greasy. I just had brown rice. Pinto beans, fajita, guacamole, and lettuce. I could not even eat half of it. I contacted customer service, they just took my complaint and that was it. Told me nothing they can really do at this point. I have to agree with the other recent reviews. Place was dirty, especially by the fountain drink machine read more

I was visiting friends in Bayville and the kids wanted chipotle so I decided to drive down and treat everybody. I walked in and the place was empty no one online and the kid behind the counter yells at me, and I do mean yells at me that "they're not taking orders now just online orders." It was disrespectful, rude, obnoxious. Take your pick. I wouldn't give this business another visit if my life depended on it. read more

Unless you're at a Chipotle near closing the food is never an issue. It's all the other stuff, which you'd think they would have figured out by now. Cases in point - tonight they ran out of chicken. Albeit briefly. But how do you run out of one of your main ingredients. The biggest frustration with Chipotle is the inconsistency - whether it's quantities of ingredients or (my personal pet peeve) an inability to actually roll a burrito. Half the time you get a round loaf looking things, or it simply unwraps itself. Tonight was both, with the added bonus that the couldn't figure out how to wrap the tin foil either. Even with Covid induced reduced indoor dining the place was a mess. Unless it's the only thing open (which when late it often is) avoid this Chipotle and all others. [edit] not to pile on too much, but two more things. It can't be that hard to trim fat from the meat when chopping it - a little fat is great for keeping meat moist, but I've had an issue at various locations (including this one) where I get a mouthful of pork fat. And last... masks. I don't care what anyones position is on them, but if your restaurant policy is to request patrons wear them (as is the case here) make sure a) your own staff wears them correctly (cover your nose!!) and b) the manager doesn't walk in and out of the kitchen maskless. Not difficult stuff. read more

Chipotle Mexican Grill - Half-a$$ wrapped burrito - Fast Food Near Me - Syosset, New York

Doordash order for Chipotle on Jerusalem blvd in Syosset. My specific requests for the bowl order were disregarded. What was delivered was a 1/2 a bowl with few pieces of meat thrown in. Complained to DD, got a replacement bowl; unfortunately it was more of the same. When ordering in person, the portions are better. It's harder to cheat customers when they are right there looking at the food being prepared. Over 20 for a bowl, I should have just starved. I normally don't do doordash, now I will never order Chipotle ever again. Shame shame shame. read more

Place is filthy and service is horrible. Food all over the place behind the counter. I found chicken and corn in my sour cream. They had no ice and utensils by the soda area. Garbage cans overflowing. With 5 people working there, you think one person would have taken time to clean the dining area. read more

See all

Great working crew, came in an hour before they closed and wasn't rushed. They even were singing to music doing karaoke which lifted the spirits read more

Chipotle Mexican Grill - Very happy customers - Fast Food Near Me - Syosset, New York

Very dissatisfied with everything quality of food, I got the beef brisket quesadilla brisket barely in there and dry like it's been out for hours. I came on my lunch break from work and ate in the place is filthy all the tables have food all over them. The service is awful the ice machine doesn't work told the worker and they can care less. read more

Portion size here is horrible especially when you order thru the app. The app even ask for a tip. This time I figure I tip and maybe I get a better portion and I still got nothing. Chipotle is closer to me but from now on, if I have to order via an app, it will be Qdoba because they give decent portions. read more

Basic Chipotle that I visited during dinner time for quick bite. I saw a couple people waiting for orders made on the Chipotle app. Average store at best to get some food and go. Good: -clean store, condiments were organized and not messy -polite staff -10% statement credit via Chase offers -Build Your Own/Kids Menu is great for a quick cheap bite Bad: -only one worker making the bowls, took awhile to place my order in a rather read more

Absolute joke. Showed up on time for my mobile order and they didn't even have the order started yet. It was 8:50 pm and they closed at 10 pm but everything was already packed away. Told me they didnt have white rice left or queso and wouldn't substitute or refund me at the store. The place was an absolute mess and the kids there were rude and didn't care about anything besides going home. To top it off, when I opened the bag the food was a mess everywhere with no napkins or forks. read more

I ordered a bowl yesterday and the lady that was making my bowl dropped the rice on the contour. She used her hand to pick it up and put it in my bowl! Absolutely disgusting and besides that there's food all over the place like on the floor and tables read more

Ok so review update! After contacting corporate our last 3 meals there were quite good. Rice properly cooked, nice portions the beef was tender and fajitas done just right with color, snap to the bite and seasoned well. Also the workers better organized and working well! I'd definitely recommend folks give the place another chance. We did and haven't regretted it read more

Staff is fine however every single time I have been here within the past month they have always been out two or more ingredients, guacamole, chips, steak etc... will be my last time at this location. read more

If I could give zero stars, I would. After placing an online pickup order and getting told four times that it's coming. Then, being lied to that, someone else took it 40 minutes later, and still no food. I don't ever leave reviews like this, but this is absurd. We ordered through your app, and yet all the door dash orders were coming out, and no one seemed concerned that we were there for over an hour. No apology. Then we get brought an order that's the total wrong order. It is taken back, and it's more concerning that they are just going to give the food to someone else to go through. Highly unsanitary. read more

I don't eat at Chipotle very often and if I do, it would be at the Syosset location. My husband and I went yesterday evening to get take out. Upon arrival, I noticed that there was only 1 female staff member taking care of the orders and she looked clearly overwhelmed. The line was very long and she didn't have any help. There were 2 other male staff members, but one was chopping the food and the other was taking care of to-go orders and the register. NO ONE LOOKED HAPPY! All the tables were filthy, as well as where where the female server was serving the food (the food was all over the place). Looking into the back room looked like the messiest kitchen I've ever seen! I thought this place had higher standards. If this place had a surprise visit from Corporate Office, it would fail miserably! More so, if the Dept. of Health came in for a surprise inspection, they would give them many health violations! *This place is in need of re training their staff, PLUS hiring more people(once they get their act together). read more

This Chipotle location is a joke. I was there tonight around 8 pm. The line was so long and after 15 mins wait time, the staffs said the chicken were out. So I tried to ask the staff about how long the chicken will be available. The staff is so rude to answer "I don't know". Would rather go to a different location going forward even I live just down couple blocks. read more

Food...good as usual... Service was terrible! And cleanliness was disgusting, all tables dirty , no utensils, napkins etc... cashier was more into the gossip of everyone behind the scenes ...than was he was charging and doing!.. I was surprised since it was Syosset town... first time ..chipotle disappointed me bad!! read more

First of all I have been a loyal customer of Chipotle. We bough two chicken bowls and one steak bowl at this location 6:00 pm 11/12/2020. Chicken and meat tasted good as usual. But the rice for all three bowls was not cooked through, hard as rocks. Tried many times calling, answer by bot but no live person came to address the issue. Horrible horrible horrible service. This is not quality service and food Chipotle promises. I would give this order zero star if doable. read more

Chipotle Mexican Grill - If you look closely rice is not fully cooked. So disappointed. - Fast Food Near Me - Syosset, New York

See all

It's 8:30 on a Tuesday. Every table is a mess. Garbage is piled high. Dirty napkins everywhere. They're out of guac. They're out of soda cups. This place is awful. read more

don't come here unless you have time for them to be 40 min behind on mobile orders and then you need extra time to go home and realize they gave you the wrong order and then when they fix it they will skimp out on the portions, give you less of things you asked for more of and give you more of the things you wanted less of. read more

This location is clean (did not check the restrooms). The employees are friendly and service was fast! I consider Chipotle food, a healthy alternative to fast food. My favorite dish here is the salad bowl. I get it with black beans and rice. Add sofritas, medium salsa sauce, cheese and sour cream. I find the drinks overpriced, so I usually bring my own water. I would return to this location. read more

Chipotle Mexican Grill - Sofritas salad bowl....YES! - Fast Food Near Me - Syosset, New York

I stopped there tonight with my wife for a quick meal. The food is never an issue as it is 3 stars or just above average. I must say the place at 7pm was disgusting food, garbage was everywhere. So disgusting we left without ordering. You need to do a better job even if it is the customers making the mess. read more

Service was absolutely terrible and frustrating. When I asked for extra sour cream on the side , the worker gave me an eye roll and was very rude. The workers continued to not make any eye contact with me as I was talking to them and overall it was a very bad experience. read more