So this place can be hit or miss. The last few visits have been hits. Good has been good, portions the right size. Now there Scott at the window. He's great! Friendly and helpful. He even smiles! Thank you Scott. Made my day today. read more

Wow My husband just got home and brought me my tacos and there is no meat in it!! Worst chipotle ever!!!!!!' On top of it, the phone number is disconnected and it's from Arizona. Can't find a number to the Sutter Creek chipotle read more

Chipotle Mexican Grill - No meat or cheese or anything - Fast Food Near Me - Sutter Creek, California

The portion size here is insanely small. 13 bucks for a burrito bowl and I was still hungry when I left. There was barely any chicken in it. It was mostly lettuce, I would have came here consistently at least two more times so far but ate your neighbor's McDonald's and Jack in the Box. read more

So frustrating when you take your lunch break to drive 15 minutes to get lunch and when you get home, this is the protein cup they give you. I tried to call and talk to a supervisor and all I get is your Verizon call cannot be completed fix the phone number.!!! read more

Chipotle Mexican Grill - This is not the size of a protein cup - Fast Food Near Me - Sutter Creek, California

There is a reason their rating is so low. By far the worst experience I have ever had at a Chipotle. And the "manager" knew she was in the wrong because she refused to give her name. I ordered for pick up in the Chipotlane. Two cars were there and the first one's order was not ready. So we sat while my food got cold next to the soda in the same bag with it. It was over 10 minutes before I got my order with a side of attitude from the "manager". My food is cold, my salad has very little lettuce. And the burritos are tiny. Subpar at best. There are so many people out of work in this area. Hire better quality people! It is unacceptable to have someone's food sitting for over 10 minutes. It is unacceptable not to take control of the situation. And it is extremely unacceptable to yell at the person whose dinner you just ruined. I called corporate and got a refund. I will not be back to this Chipotle. Do better. read more

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During our visit, they served less portions than other chipotles but our food here at this location was very fresh and tasty. The service was good. We liked that they had outdoor seating . read more

I ordered a salad online. Didn't open it until I got back. What I got was a bowl with the toppings, no lettuce and no salad dressing. read more

Chipotle Mexican Grill - Salad bowl and they didn't give me any lettuce - Fast Food Near Me - Sutter Creek, California

We were celebrating a birthday so I ordered the catering package. Everything was ready at the said time, food was extremely fresh and they even threw in free "samples" of food that was just released. I say "samples" because it was a very good sized portion not just a spoon or two. Everything was spectacular!! read more

Two stars because the food is usually good... assuming all of it exists. I came in around 1:00 PM for a salad, only to find out there was no salad dressing. The manager huffed, puffed, and informed me it would take about 15 minutes to make. A few months earlier, during the chimichurri promotion, I asked if I could get some on my burrito and was told, "That'll be another 30 minutes." I'm starting to think making condiments here requires a full congressional approval process. When this location first opened, there had to be some undercover Chipotle special agent running the place. Everything was stocked, the line moved, and people actually looked happy to be there. Where did that guy go? Did headquarters pull him out for another mission? Because whoever replaced him brought peak Amador County "we'll get to it eventually" energy. Where's the salad dressing? Where's the salsa? Where's Secret Agent Chipotle? All I want is a burrito that comes with the things advertised on the menu. Isn't Chipotle partly owned by McDonald's? Isn't the goal to make people smile? Instead, this place keeps finding creative ways to disappoint me... kind of like the Starbucks within earshot that's apparently conducting its own war on beverages. Maybe the two of them are competing to see who can run out of the most items before lunchtime. read more

I don't know why this place is getting such bad reviews because our experience was awesome! We came through from fishing in the area and stopped in for dinner and it was amazing! The young people working there were doing a great job! Trust me the Chipotles around where we live in the San Joaquin county area could learn from these employees. The place was clean, the employees were friendly, all of the food containers were full (which never happens around our area), and the portion sizes were good too! I definitely recommend this place and will definitely be returning next time we're in the area. Thank you for restoring my faith in Chipotle! God Bless! read more

Chipotle Mexican Grill - Steak and Chicken bowls with cilantro lime sauce on the side and a small bag of chips. Good sized portions too! - Fast Food Near Me - Sutter Creek, California

They have a real problem with consistency. One day the sides are in the quesadilla, one day they're on the side. One day the chips are super fresh and warm but most of the time they are cold and stale. I'd say they have some management problems if they can't run a simple line. read more

It's a new place, finally this county has something good. I get that it's new staffing, definitely a younger crowd of new hires/employees with a possible learning curve. I gave 5 stars as a goal, but essentially earned more like 2. The food is good, the food was cold, the price is high-it's chipotle, but the technique needs some work. This burrito fell apart. I would recommend some training on wrapping a burrito. I haven't given up, there is room for improvement. Good luck!! read more

Chipotle Mexican Grill - Chicken Burrito $11 - Fast Food Near Me - Sutter Creek, California

It's gonna be awesome the location looks great! I'm a big fan of the chipotle franchise so I'll probably be an ongoing customer ! read more

First and LAST time ill come. Figured i would give then a try since they are a new local store, but same old typical chipolte treatment. 2 tabkespoons of meat on a large burrito. Absolute RIP off. Had to pay extra like they basically force you to of you even want to taste meat in your burrito. NEVER xoming back and i hope no one else supports them. Will stick to all of our great local taco trucks. Feeling absolutely scammed. Wish i could do zero stars. read more

Chipotle Mexican Grill - Bag of chips with like 6 chips. Scam - Fast Food Near Me - Sutter Creek, California

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My first time was just ok. So I thought I'd try it again today. I'm so disappointed. I asked for the steak which they were out of but I was told it would be ready in just a minute. It was but my meat was cold I will not be back again. read more

There are a few really friendly staff members at this location but there is no way that the General Manager does not see that there is bad handwashing practices occuring. Putting on gloves without washing your hands is a false sense of sanitation. If you do not wash your hands and you used your dirty hands to pull the gloves, your still serving unsafely. I observed 3 team members violate food safety and sanitation while I was there. I sent at message and no one has called me back. SOME WILL GET SICK and then what????? What are you guys going to do in order to correct this immediately??? DO NOT allow your line workers to make orders, collect cash and work the register and then ONLY put on gloves before getting back on the food line. Employes must PROPERLY wash and sanitize their hands for 20 seconds before putting on gloves! Everyone please report what you see, until they correct this. We want this restaurant here but want our families safe. read more

Whoever made the chips for around 4:30 on Thursday March 12 did a fantastic job. I love Chipotle

Ill always love chipotle and their promise to use very fresh ingredients and free range chicken. The corn salsa is my favorite. And the hot. Did not give 5 starts because this new location has a big problem with online orders. Not one time has my online/pick-up order been correct. Rumor has it, online ordering is a good way for Chipotle to skimp on portion sizes to make up for over portioning on the line. If you want to fine tune your food cost, just charge for extra salsa, cheese, sour cream... then you dont have to skimp. But the inaccuracy of the online orders is a big problem. When in missing my mild and hot, it changes the whole flavor of the bowl. And it would be great to be able to ask for no cilantro online OR have a store phone number so customers can call to alter online orders. But this does not exist. Suggestion: Must go inside to order. read more

Very good food and ordering via door dash was really fast. Highly recommend Food was very fresh and very filling. You will need to save some for the next day. read more

I wanted to give Chipotle another shot because I figured why not, but every time I've eaten there I've gotten food poisoning. This time sadly was no exception. Half way through my burrito and I became very ill. SURE ENOUGH it ended being food poisoning. The ingredients are always kept at a questionable temperature, and I should have known better. I've learned my lesson though, this will be the last time I ever eat from a Chipotle. read more

The lady at the window was nice; however someone thought it was a great idea to put this thick ass slice of cheese on my bowl.... and the food was cold, and pico was very salty... as often as I see collared shirts in there you'd think quality would be top of mind... based on other comments there seems to be a pattern at this location... unfortunate for a new food in a small town they're really dropping the ball... read more

Chipotle Mexican Grill - Burrito Bowl - Fast Food Near Me - Sutter Creek, California

1 person on the line!! The food was so over salty and I personally love salt! It was uneatable!!!!!!!!! I went in and asked if they had chips without salt & they said no! I told her we couldn't eat the food! The guacamole was ruined do to the salt level!!! A older couple came out the door and said NEVER AGAIN WOULD THEY COME BACK!!! You need to talk to your people and cut the salt level back!!! The food is fresh but so intolerable because of the salt level!!!! We have a restaurant for 40 years now and I would want to know if someone had a bad review like this!! read more

I tried again. Went here for lunch to go. No onion or bell peppers. Very small bowl. I love Chipotle but not this local restaurant. Very sad no one has changed the way their staff stocks & equal amounts each time. Lodi off harney lane is the best. ​ read more

Nothing like waiting in line for 30 minutes while one guy is making the food and there are people standing around watching him.

Only open a couple months now and only one bathroom working. You would think that everything would be working properly. Service was kinda slow. Not very organized when it comes to serving and the portions were rather small. All in all a little disappointing. read more

The staff was nice and polite, which I appreciated, but the service was extremely slow--it took forever just to be waited on. The biggest issue, though, was with the food order. I asked for white rice and honey chicken for my young daughter, but what I received was a half portion of chicken and a half portion of rice, both squeezed into one container. Despite that, I was charged for two full sides--one for the chicken and one for the rice. It felt misleading and definitely not worth the price. read more

Chipotle Mexican Grill - This is the one side of chicken and white rice. - Fast Food Near Me - Sutter Creek, California

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This was the worse Chipotle experience I've ever had. Crispy chicken tacos...meat was so dried out it looked like chipped beef you give your pet rat. I did get my money back and the excuse that it's cooked early and reheated. I thought that they advertise freshness...that didn't look to frest to me. I won't go back... read more

I'm really rooting for this place, but the portion sizes are astronomically small for Chipotle, they don't fill the burrito down the line just pile it in different areas of the burrito so each bite is only one ingredient. The service could significantly improve as well- the app allows you to order a lemonade but when you get to the drive thru they say they can't get iit for you since it's in the other side of the restaurant.... I don't drink soda so it was pretty ridiculous to PAY for a drink to be told you can't have it, when it's clearly available they just didn't want to go fill it. Fix the app, or provide the drinks uuntil they do so! (They said they could not refund me, and said they would get it for me only this time.) Pretty disappointed. read more

They've got some work to do, and you might want to cut them some slack since they just opened. Nonetheless there was a line of people waiting at the counter when I left, though not when I got there. The food was cold, I had to take it home and zap it and I've only been to one or two others in this chain which I didn't care for either so, maybe their offerings just aren't my thing. We have a lot of Mexican restaurants here so, they're going to have to kick it up a few notches. read more

I'll start by saying I love the option of fresh fast food in our small town. Today is my 5th time eating here and I've never felt more slighted on meat. Chipotle policy is 1 scoop of meat. I ordered steak. The steak container was almost empty so when the lady scooped her spoon in she got 7 pieces of steak. That's all my whole bowl got. Also, it was cold. It was so disappointing. I feel like I don't have this issue at other locations. read more

BAD BAD BAD Little steak and what was in there was tough and no taste, the worst so called Mexican food I ever had

So excited for Chipotle to make it to Amador County. Food was delicious and employees were very nice. Will be back!

Food is tasty but way too much rice in the burritos, not enough meat. Service is good however workers need to improve PR

Coustomers service was terrible, they tried to charge me an extra burrito and they tried to put it in another coustomers order when I was paying separate for my own burrito, workers were not paying attention read more

We have been here four times and our experiences have been so so. They open their doors late, they don't seem to know how to properly wrap our burritos, so our ingredients continue to fall out. They don't do a great job of restocking the ingredients. The last 2 times we were here, most of the tables, inside and out, were dirty, they were out of napkins and lids, and there was trash all over the ground outside. They could definitely step it up. read more

Tried the new chipotle and the staff were nice enough, the prep line was so dirty it grossed me out and made me not want to eat my burrito. I get they were busy and all just starting out but they had enough employees working there that someone could come by every once in a while and wipe everything down especially since it can be seen by the customers. They were also incredibly cheap with everything especially the rice which is a cheap filler. read more

I won't go into detail but the customer service here definitely needs better training. Both times we've visited this new location, it was unwelcoming by a few workers and specifically one person highly lacks professionalism, respect and kindness to customers. We were treated poorly on several levels. I will say there is one young gentleman that we were treated kindly and respectfully. He greeted us with a kind smile and that's what we remember positively. Other than that, everyone else needs to work on their customer service skills or kindly find another job. The middle aged female here is very rude even when we have tried to be kind unfortunately. read more

I have ordered at this location through door dash 4 different times and 3 out of those times my order has fell short. First, no guacamole, then no salad dressing, now no corn salsa. On top of that, half of my burrito bowl this last order was filled with rice and the added veges consisted of a measly portion. This particular location does not measure up to other locations out of the area I've been to as far as portions and quality. Save your money and put it towards local brick and mortar Mexican restaurants. I most likely won't be ordering again. read more

First time there with my wife they ran out of steak. Second time there they ran out of brown rice. Last time there they ran out of guacamole I've lived in this county for years if they don't fix this problem looks like poor management they won't make it. Can you see McDonald's running out of fries. Won't be back for a while how do you run out of guacamole that is a serious problem. read more

Terrible, who's supervising these kids working there. Came to this Chipotle in Jackson CA for the first time and after getting home with our food the girl charged us for two chicken burritos, not one like we ordered. At $10.20 each, that's not something that should happen. The order wasn't big, a burrito, carnitas salad, Kids carnitas meal, two chocolate milks, and a bag of chips. I had two small kids with me, so all my attention was keeping an eye on them. I just paid and left and didn't realize I was over charged. We've gone to several Chipotle's in other areas before this one opened without being overcharged like this. It's inexcusable. read more