This place consistently has fresh, fully stocked food, and a staff that provides quality service. I drive OUT OF MY WAY, to go to this location because the Chipotle closest to me is trash. In the last year, I have actually left the Chipotle at Five Mile mid-order multiple times because they are out of so many ingredients, and driven to this, Newport Highway, location. When I've gotten there it has been night and day in comparison to what I experience just 10 minutes down the road. I would definitely choose this location over the one closest to my house for the sheer fact that the food is fresher, the quality is greater, and it is DEFINITELY managed better than the one that is more convenient for me and my family. Kudos to this location for their dedication to quality and customer satisfaction! read more

This time everything was great and the beans were spicy and flavorful! This was an experience worthy of a 5-star review.

This one is my favorite chipotle I've been to in Spokane. I'm not sure why the rating is so low, so I wanted to say that! The food is always good here, never weirdly salty like sometimes happens at other chipotles. Also, they've never been out of ingredients here when I've gone. Top tier in terms of chipotles read more

I was feeling like spending a good amount of money on a bowl so I ordered double steak, queso, and guacamole, I got just barely over a scoop of steak, when I asked for queso he poured half of the ladle, I followed up with, "can I get a little more please?" Dude gets like a 1/4 of the ladle and dumps it on. Followed by a half scoop of guacamole that they charge an extra 3 dollars for. The guy that made it was very tall and has a beard and more heavy set. 5/15/26 I paid nearly 30 dollars for normal portions, it's bs. read more

Not really the type to do this but after today's experience and years of near-weekly patronage at this location since opening, I felt I had a responsibility to share today's experience with Sarah Lockridge, the general manager of this location. In addition to my wife and I's meals we (recently) regularly add side quesadillas of just cheese and tortilla, not because we're cheap or looking to cheat the system, but because an employee at this location told us we could be saving a lot money not ordering kids quesadillas in meals if we just want cheese quesadillas on the side. Sarah overheard my order and came over to tell the employee at point of sale and I that I cannot order those again. In the future, I need to order full kids meals as they have never done side quesadillas at this location. I was a little taken back by her posture and tone and how aggressive she conveyed the recent change. I calmly replied back that we've always ordered this at this location as it's in the system as a purchasable item, and we've done so at other locations as well - I wasn't aware that this was an issue since an employee told me about it in the first place. I understand change happens though, so I let her know no worries I'll just go order at another location in the future if needed. I did not know that this one calm comment would break something within Sarah. She then proceeded to unleash saying she is immediately contacting all other local managers to also discontinue side quesadillas so that I can't go order those at another location. The absolute pettiness I continued paying for my order while the last side quesadillas my family would ever enjoy finished warming, as she stood in the chipotlane mobile order area LITERALLY TALK TEXTING LOUDLY everything she just told me, requesting them to discontinue allowing side quesadillas. All of this not just in front of me, but her whole staff, and a 6-10 person line behind me. Once I had paid I looked across the counter and asked her in a kind voice what her for her name. She aggressively marched over and bumped into the business cards, proclaiming her name to be Sarah Lockridge, general manager of this Chipotle. I thanked her saying I wanted to know what name to put in the Google review. As a side note, this is only my first interaction with Sarah directly. I've observed many employees come and go from this location over the past couple of years, most of them with excellent customer service and a kind demeanor. The ONLY times I have ever seen employees visibly hating their jobs was with Sarah on the floor berating them while they worked. All of this in front of patrons. I've been stunned by her behavior before from a treatment of employees perspective, but this is the first time I've seen it directed at a patron which is a bridge too far. I am not being paid to work there, I am just trying to pay for my lunch. I sincerely hope that ownership sees this. It may be time for Sarah to move on to something more fulfilling for her because she sure doesn't seem like she is enjoying this job or quite frankly, certainly does not conduct herself like she is management material. read more

Nasty place very dirty employees disrespectful tried to say my order was not here and I have the confirmation that it is this chipotle I used to work here and maybe that's why they were disrespectful but still not an excuse!!!! Confirmed that it's at this chipotle not only was it not done but it was 15 minutes that I had to wait in the drive threw because they said the did not have it but 5 minutes after they found it weird?? Food was also nasty had sauce I said I did not want never put it on my order and did not give me my guacamole!!! I had to pay for something I did not even get on my bowl because they forgot I came threw saying it was for lily b and he said no it's for Ashley and was disrespectful about it read more

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Buy it if you're pulling up to the actual shop. I do not recommend ordering from chipotle because they do not care about customer orders. I'm a frequent regular but when I first ordered it was terrible, idk why I keep thinking it'll change but it hasn't. So go and actually order and watch them make it. read more

Chipotle Mexican Grill - So just HUGE leafs really shows how much you DONT care about customer orders. lol thanks tho. - Fast Food Near Me - Spokane, Washington

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This whole experience was absolutely awful. Ordered 2 cheese quesadillas and 1 burrito First off the amount of cheese for a cheese quesadilla was awful barely a handful per? Then for the burrito Rice and barbacoa meat. LOADED up on rice and the TINIEST skimpiest portion of meat. When I asked is that really all of the meat you are putting on? " well it has to be 4 oz" Literally using tongs to give a tiny amount and still expect to pay 13 bucks for that??? What an absolute disgust. I am not eating there again if this is the terrible portions we are to expect now. ( ADDITIONAL) You are asking me to upload our experience which I don't understand why you won't address anything here. But every time I am trying to submit anything! This is all we get! Below is yet another screen shot, I am no longer coming here You cannot submit any feedback request for constant bad request Do not go here the chipotle " management team" just tells you to go to the link to share your stuff that doesn't even work. read more

Chipotle Mexican Grill - worst serving size of meat - Fast Food Near Me - Spokane, Washington

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Great food always, amazing service, great price point! Fresh ingredients, ease of access read more

I came to Chipotle today and how upsetting the service was! 8/19 at 12PM, rude middle aged/older lady. There was literally only one person behind me and she was rushing me. On top of that, she skimped on my double meat and was rude about it! Fast food may not be for you if you hate people!! read more

STAY AWAY. I usually go to chipotle because it is fast, fresh, and delicious. Two bites in and I come across lovely golden locks that don't belong to me. You gotta be kidding me. Division Chipotle is way better than this one. Avoid this location, it sucks. read more

Chipotle Mexican Grill - Hair in my burrito - Fast Food Near Me - Spokane, Washington

What could you improve? Everything! Your service is the worst I have ever had! An elderly woman spilled her water and the staff refused to help or clean it up. My self and two other customers had to get her a new water and clean up the mess. I even asked I we could have a towel! I was told by a very rude employee that there are napkins! Plus every time you are out of something or mess up a simple order. I'm done with chipotle! This was beyond bad service!!! read more

Chipotle Mexican Grill - Bad service! - Fast Food Near Me - Spokane, Washington

Lady giving us our food was kind and read off our order for us to make sure we were given what we ordered. Food was good for the value, portions seemed right and food seemed clean. Chicken was lukewarm but I think that's because we arrived for pickup a bit late. Not bad for the value and no health issues to report! read more

Fuck your website. Ordering online works half the time maybe And almost never later at night. It's Annoying especially when I'm hangry

We ordered a CHICKEN veggie toco, got no chicken so when we got home and opened it we noticed and went back and they said they could remake it but will change full price, we are regulars every Sunday!! She had a horrible feedback for us and we will not return to this location because this isn't the first time we've ordered and it was missing the protein? Why would I want to eat a tortilla with cheese and lettuce with sauce dumped on it ?? For a 10$ toco seems insane to miss out on the Meat. They definitely deserve zero stars, if you eat there make sure to check your order infront of their face so you don't get treated like garbage! I've never left a bad review anywhere but this is well deserved! read more

If the ingredients are fresh, if the beef is well seasoned and prepared properly, it's actually hard to mess up carne asada. But just before noon today, that's what we paid just shy of $30. for lunch for. Ghastly cartilage-chewy segments comprised roughly half of the bottom of stainless vessel's dried-out beef. It had good seasoning, but the ingredients were all tired; as if rewarmed from the previous day. It was our first time eating at a Chipolte, it was not busy when we arrived but became busy as we ate what we could; tucking the grisliest portions in a folded napkin; some pieces over 2" long from the effort to tooth-tenderize to swallow. A successful ad campaign for the limited time return of a favorite menu item. We feel taken advantage of and foolish to have spent so much for a disappointing chain restaurant meal. Lesson learned. read more

What I though can't get worst it did! The counter was a mess! Dirty!! Cheese floating in sour cream, no guac and he just scrapped the dry sides into my taco! floor was a mess, I asked to put my tacos into a bowl so they don't get smushed, he proceeded to tell me that it would cost extra!? Umm really? A lil about the staff... Manager kept yelling at someone making something wrong behind the wall while trying to cash me out... The kid who made our food wore his headphone the whole time... and kept asking me to repeat what I want on my taco... I mean suggestion... maybe turn off the music and actually do your job! After all that came home and found a fat hair in my sons rice... nice. Just nice... takes a lot for me to write a bad review but come on! Try a lil harder! read more

Food was good, prices were decent, store could be a little cleaner, no huge issues. Please ditch the paper straws.

I'm surprised this location has such low ratings, I've eaten here for the last year and I've never had any issues. Food always is fresh, portion sizes are excellent and friendly staff. I have dined in and often opt for take out and it always is great! Don't let the ratings fool you, go try for yourself and you'll be happy with the service and freshness! read more

Ordered in person and got almost no lettuce on my bowl. My food was lukewarm and the servers were not very kind. Highly disappointed.

Food is solid, and the service is as well. Mr. Gutsche did and especially great job with serving his customers.

took so long to oreder and was giving me dirty looks. They were loud and rude. And gave me wrong things

Although ample portions, they charge for every ordinary add-on and the food was just "okay."

My daughter is always eating chipotle in California and she says she loves it. Twice I've gone into the Newport Highway location, first time I asked a question I was looked at and then ignored so I walked out. Second time I called to see if they were still open which on the website it said they were still open for another hour but the young man that answered the phone acted like it was going to be a problem but said yes they were open. I don't think I'll try a third time. It's a real is a shame because I really wanted to try it. Customer service is super important to me read more

Chipotle serves fresh food, and that is such a pleasure in the fast food sector. I was super excited to see one open up on the north end of town! This location is a "Chipotlane," which means that they have a drive-through. You can order online or via their app and pick it up in their drive-through, and I love that convenience. There are plenty of vegan and vegetarian options, as well as gluten-free and low-carb ones. read more

Put my "Chipotlane" order in at 6:00 for a 6:30 pick up. I arrived at 6:30 and was told our order wasn't ready yet and to pull out of the front of the line while it was being made. 6:45 comes around and it says my order is ready. So I pull around to get back in line and the line is now wrapped around the entire building not moving. Was someone else able to wait on their order? Ended up having to get out of line and go inside to collect my Chipotlane order at 7:00. Who knows how long it would have been if I had to stay in the line. Do not recommend the Chipotlane pickup. Unorganized. Other business will have you pull forward and take you out your food when it's ready. Not here. read more

WARNING, WARNING: To all fast food patrons, if you want to get a royal SCREWING!!!.....try any of the local CHIPOLTE Grills here in Spokane, I guarantee you MOST CERTAINTY WILL.....by placing any order at one of these RIP-OFF fast food joints. False advertising above the counter and on full display show's selection's prices at $10.85 and $12.10 respectively for carne asada bowl, but when you add anything you get whopping extra charge per item, Good God what an eye opener!!!! Placing an order for two came out to $46.00, not including any drinks or tips. You can dine out at TECATE GRILL, the number one Mexican restaurant in Spokane, dinner drinks and fine food for a lot less than this garbage selection offered at the price I saw rung up for my order. Fortunately I was so taken back by the prices they attempted to throw at me that I turned around and left the place without paying and rightfully so. How they can justify such outrageous prices and we were the only customers in the place at 5: pm. An extra example of bad quality that when I was placing my order, the guy behind the counter had to scoop off an entire layer of BLACKENED avocado toppings to get fresh amount for the order. Quite disgusting to say the least, adding insult to injury. This place, located on Francis Ave. is not long for this town, the burger place folded and this will meet the same fate. Have been a long time resident and don't mind paying price for decent food, but have to give this Franchise a minus 4 STAR RATING. BUYER BEWARE......the stars don't lie. read more

Extremely slow. Workers don't care how long the line is and still just joke around. The manager has no idea how to delegate work and micro manages everything so the workers just end up joking around in front of a line of 20 customers read more

I would leave zero stars if it were an option. Mobile ordering only...so placed an order for one burrito (nothing extra) at 6:43pm w/a 7:00pm pick up. It was ready at 7:35pm. Are you kidding? Not only did it take almost 50minutes to make one burrito I had to wait in the dining area because there was no notification that it would be delayed. Good thing I wasn't alone as I had the privilege of waiting with all the other customers waiting for their food. Never again. read more

Surprise, surprise another chipotle that can't get their poop in a group and are out of things constantly! No Chips, No Guacamole, No Drinks.. why is it so difficult for this restaurant chain to order enough supply for their customer base? I blame management that can't seem to figure out how to properly staff the store or order enough food. Get it together already.. the tired arse excuse of "supply chain issues" is old and busted. read more

We ordered two salads and two orders of chips and salsa thru door dash, when we received our order, there was no greens in the salads and no salsa with the chips, the food looked like hog food' Won't go there any more but will use door dash. Lossy food read more

Waited at their pickup line for 30 minutes. Beyond ridiculous. Won't be ordering online from them anytime soon. Not even an apology from their worker for the wait. read more

Awesome customer service , with great people. Amazing food as always. This location is extremely convenient for people up on the north side of Spokane! read more

Was waiting in line when I saw one of the workers take out the trash, come back, then put together another customers food. No washing of the hands. Then as I walked out without ordering I saw her go back to the trash cans to replace bags without gloves or anything. Just beware of their lack of health and safety. read more

I keep giving this location a try to see if it gets better, but it never does. Their chips are always stale and over salted, their ingredients are rarely fresh, the staff is rarely friendly and helpful, and they will ALWAYS find a way to mess up your order, even if you go inside and tell them how to make it, they won't fix their mistakes. I wouldn't recommend this location to anyone, go support a local restaurant instead. read more