Picked up lunch at store on Thompson Peak/Frank Lloyd Wright Trouble with online 'free' guacamole. Showed the staff my request and while management got me double guacamole the young man at the register asked if I needed a drink while I waited. Great response read more

Awful food and service. Not fresh chips. Wouldn't give lettuce on my bowl. Wouldn't go unless you have too.

I am about one more visit to Chipotle from it being my last. I understand that good employees are hard to find but it's starting to be a pattern with Chipotle. I came into this location today and I must have interrupted them from their talking so the young lady attempted to give me about half a spoonful of everything! I asked for additional rice and after having her throw it in there I decided to just leave it alone and never come back to this location. It was the most anemic bowl I have ever gotten. Do better CHIPOTLE! read more

1 Star Visit Date: 20 September 2025, 1620 hrs I don't normally leave bad reviews, but this visit was beyond disappointing. The chicken was completely burned - not just a little overcooked, but charred to the point of being dry, bitter, and inedible. It tasted like it sat on the grill way too long, and instead of tossing it out, they served it anyway. For the price Chipotle charges, this is unacceptable. The staff didn't seem to care, and the overall quality felt rushed and careless. I left feeling like I wasted my money and my appetite. Definitely not what you expect from Chipotle. Management needs to seriously step in and fix this, because serving burned food is not okay. read more

Chipotle Mexican Grill - Burned chicken - Mexican Near Me - Scottsdale, Arizona

The store on 48th st and broadway! Two of the employees were really rude. They both lied about having an item that was replaced after I ordered. I had to ask for more corn as the little mean looking guy was upset about adding more, told me there was no more lettuces. So I was doing a review outside the store as I looked back Inside and he was serving them lettuce. he barely put anything in my bowl. Had a bad experience with him a few months ago as well. The cashier daniela was f***** rude, took my order and basically through it at me . I was so mad I wanted to go back in there but kept my cool. I don't appreciate this. I'm a different race as them so maybe that's the reason. The guy who served my food never smiles or says welcome or nothing. So don't go to this store unless you're their race . trust me! I seen it with my own eyes while looking from outside . I will be contacting the manager tomorrow read more

Chipotle Mexican Grill - What the little rude guy served me! - Mexican Near Me - Scottsdale, Arizona

Went to get a burrito right now and there was a mean older Hispanic lady who refused to give me a kids chip bag. You don't need to order a kids meal to get a kids chip bag. I have never had this issue and I've been to chipotle maybe 100 times. She was extremely rude, condescending, and I will never go to the chipotle again. Also, she looks like she doesn't even wanna be there. If you don't want to be nice, go find another job. read more

I had a Chipotle craving today and decided to stop at this location even though it has such a crazy, congested parking lot. I was there around 11 am and there were a few customers ahead of me in line. This is a small Chipotle location, with about three tables inside the restaurant and a few on the patio outside. The line moved quickly and I was helped by the friendly employees. I got a veggie bowl. Quick tip: I think you get more beans if you order half pinto and half black beans. I asked the cashier if I could still get Chipotle rewards if I didn't have the app installed on my phone. He wasn't sure. The answer? Yes! Go to the Chipotle website and log in to get your rewards if you didn't scan in on your app. You will need some info from the paper receipt, do make sure to get that. I did end up putting the Chipotle app on my phone later when I got home, and found a birthday offer of free guacamole with a $5.00 order. Guess I will be back for more Chipotle soon! read more

Chipotle Mexican Grill - Mexican Near Me - Scottsdale, Arizona

I came home to eat my burrito and I think the picture is self explanatory enough. Do better chipotle! I already reported on chipotle.com read more

Chipotle Mexican Grill - Poorly wrapped burrito - Mexican Near Me - Scottsdale, Arizona

I like them. Not too often, but once every couple of weeks is good. I like the steak though I should eat the chicken.

this is normally a preferred Chipotle location for us, but on a Saturday night over 30 minutes before close, we ordered two burrito bowls, which were missing multiple items, including corn, salsa, fajita veggies, and a few other salsa. The bowls were crushed in the bag and spilling everywhere. We normally expect way better from Chipotle, and were very disappointed. read more

If I could give this location 10 stars I would. Came during rush-hour today and ordered a big team lunch. Half of our order worked through the mobile app and the other 11 orders had to be placed in person. The three employees on the line today were efficient, ambitious, and more than willing to slow down and listen to each individual order. I already felt bad because there was a line of people growing behind me, but they were able to get me in and out with over 20 orders in five minutes. Five star service. They all deserve a raise!!! read more

Always a great experience at this Chipotle. The place is clean, the staff is friendly, and the manager goes out of his way to take care of customers. He's generous with portions and really keeps things running smoothly. Definitely one of the better locations I've been to. read more

Tried the "steak" protein option. Utterly inedible. Fatty, a lot of gristle and too spicy. Whatever this meat was it was like no steak I've ever had. Just pathetic. I'm done with Chipotle. Used to be a good choice for a reasonably priced meal with quality ingredients. Service friendly. Atmosphere is sterile though typical of fast food restaurants. I strongly suggest spending your money elsewhere until they come to their senses and return to the original business model that made them a good value. read more

Service and food here is pretty average. Writing this review to encourage you to put a soda water spout on your machine. I don't know why this location used to have a spout for soda water but no long does, its an expected item in Chipotle. read more

On Wednesday evening came in and ordered a burrito bowl. Went home and noticed the white rice being VERY undercooked. How are you going to serve this to your customers without trying it. Careless about their food and customers, don't come to this location! I suggest taking a bite out of your food before leaving in case you get scammed. read more

This location is consistently bad, just like the others. The portion sizes are terrible, they never have all of the ingredients, and now they even skimp on the vinegarette so badly that you have to order 4 to get a proper portion. It is laughable. And how wasteful when you could just fill up less cups and save on plastic.........Not to mention Chipotle now uses cheaper ingredients than they used to, so it all tastes like a bowl of greasy nothing. How can you put multiple ingredients into a bowl and still have no flavor? They are the epitome of corporate greed, and I was reminded why we stopped eating their food. read more

The portions are SO SMALL. For the amount that they are charging they should at least give an adult sized portion. The rice didn't even fill the bottom of the bowl. If i wanted a kids meal, I would've ordered one. The workers also forgot my chips, and I had to remind two of them. read more

Simply appalled at the presentation of Chipotle on Indian Bend Rd. In AZ. Last Saturday 13 Apr. I am extremely upset as i made aware to the employees of the trash situation and nothing was done. read more

Chipotle Mexican Grill - The ability to not get rid of my trash after eating in Chipotle - Mexican Near Me - Scottsdale, Arizona

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I want to start off by saying I absolutely love chipotle! I will always choose this restaurant over any others. I came to this exact location on Friday night, about an hour before closing time. I ordered 5 soft tacos and was given 3, the younger (high school) kid working didn't even say "that will cost extra" which I was fully prepared to pay for. After asking me what I wanted (rice) it took him about 67 seconds to scoop the rice and lay it on. Why did that take so long? Well it's because he would rather have a conversation with his heavier set co-worker. There was no line in front of me. Nobody. I always time my service because I like to leave good reviews for good service. It took 6:38 seconds from start to finish. All the food was relatively full in the bins so there should've been no issue. I understand for a younger guy he might've been tired however customer service goes a long way! Food was great as always! Service not so much! Forgot to post on Friday but that's alright! It's here now! read more

Restaurant was filthy, staff was extremely slow and rude. I waited almost 20 minutes in line only to be told they don't have any rice. This means the staff was too lazy to bother posting a sign to telling everyone who was waiting that they were missing key ingredients. This just indicates how little the store owner, be they an franchise or corporate, cares about their customers. read more

this location is really good. I love the steak that they have. The steak is so flavorful and they added really good amount of seasoning. They also add really good flavor to the rice as well. I love the fact that they add a hint of lime to their rice. It really makes it flavorful and it really makes it really easy to enjoy I really enjoy the cheese as well. I love getting a big bag of chips and dipping it into the hot cheese. It tastes really good and it's something that I definitely want to come back and enjoy over and over again read more

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It used to be good back in the day but is slowly going downhill but what ever you do do not order using Uber or any other deliver app or site bc they will make the order smaller than what you usually get when you go inside and order. "Sadly, I used to love going to chipotle after going to the gym or work but now..... sigh, it's just not the same anymore idk it feels like something is different because it feels like they don't care anymore. I don't normally or like posting negative reviews but I wish it was back when there were people who cared." It truly pains me ‍ read more

I came to this locationwhich is something that I did not appreciate the young kids that were working behind the counter were actually really nice and that's probably the best thing about this location is the staff. They are super cool read more

Chipotle Mexican Grill - Side view - Mexican Near Me - Scottsdale, Arizona

Well, aside from the fact that they're hardly ever busy and you will get your food very fast... I wouldn't recommend this Chipotle location. I've been here a handful of times now and the food quality isn't the best. Chicken and steak pieces have been super fatty all times I've been, the queso a bit clumpy, pico and corn super liquidy that made my burrito soggy. read more

System was down and they took down my online order that i had made and made it very quickly for me. Didn't catch the managers name but she was very quick and accommodating! read more

I have been ordering from this restaurant pretty regularly since I started working across the street in August. Every time my food comes out perfect, and on time. The staff even recognize me and have my order ready before I even walk up to the counter! They are always so professional, and efficient and I couldn't be more satisfied! Will definitely be continuing to order in the future! Serenity is so kind and thoughtful. She always has my food ready and is always so nice to the other customers when I come in. read more

Kelsey helped me. She's so kind & I watched how she treated customers after me. Great eye contact , & great energy. There's another Chiptole near me but I'll go out of my way to come here. The food was very fresh as well. read more

They never get an online order right. Last 3 times in a row something was missing. Not going to order from here again. And this time I ordered a salad, and this is how much lettuce I got. They are terrible again and again. read more

Chipotle Mexican Grill - Mexican Near Me - Scottsdale, Arizona

Stopped in for quick dinner, service was quick and excellent. Staff was helpful and friendly. I always get a chicken bowl with mild salsa, SC, cheese, corn, guac, and two handfuls of lettuce. Chicken is always super fresh and flavorful! Love the crunchiness in the corn and fresh guac! I came around 6 pm on a Wednesday and it wasn't too busy. This location is hit and miss with parking, sometimes can be hard to come by. Definitely recommend this location for freshness and great staff! read more

In my previous review at this location, I mentioned it was one of the better Chipotle locations, and this still stands true. They have great outdoor seating, it's in a nice plaza and service tends to be better at this one as well. I don't usually do Chipotle on a weekend, but this time we wanted to grab something light and quick that was next to Nekter because we had our heart set on a cone there. We don't usually do dessert at lunch so we had to go super light. I ended up ordering flour tacos and a side of guacamole and small chips that my husband and I shared. It was a decent amount for two without being overwhelming (just right). The guacamole was fresh, and there were actually more chips than I expected in a small. Food was hot and fresh and service was exceptional. I would say service is even better on weekends here because the employees aren't so rushed and can actually excel at giving great customer service. I find all too often the speed at Chipotle hinders their ability to really listen to and connect with customers, and well more mistakes are made. The location was super clean, even more than usual and I attribute to the employees having more time to focus on those important details. Thank you for a fantastic visit, I just might have to come here on a weekend again. read more

Chipotle Mexican Grill - Tacos are better when you get the toppings in a bowl, you can leave the water behind. - Mexican Near Me - Scottsdale, Arizona

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This is my absolute favorite chipotle to visit!! I am always greeted by polite, kind, and caring individuals. Food is always fresh, hot and portions are never skimped! I drive to this location rather than the chipotle a bit closer to my home because of the cleanliness and service at this location! Kaden, Kelsey, Rider, Naomi and Austin are the absolute best! It's always the best service when they're here what a wonderful group of kids! read more

We went there for a lunch burrito and we have a horrible experience the employees gave us a bad look I don't understand why? maybe because we're from Mexico? I don't know.. read more

First visit to Chipotle today. Staff did not know the menu we're not even and we're not even aware of what was advertised on the internet and the website. Not a single table in the place was clean inside or outside. Food all over the floor. Not impressed. read more

Service sucks!! The two girls one with purple hair and one with pink hair were too busy binding in the bathroom or too busy talking at the counter to make my to-go order. I had to wait 30 minutes to get my food!! read more

Terrible on line Ordering experience. I ordered 10 different items. None of them were delivered with the actual names identified. Three of the 10 items were incorrect. I contacted customer support. After dealing with a variety of different artificial intelligence people. I finally ended up with someone who cut me off because I was being rude. Unfortunately, chipotle does not care about customer service. At all cost, I would avoid ordering from this chipotle, and in my past experience, any chipotle online. The only way they care about making a quality product is if you are standing in front of them and watching them make it. Buyer be ware. read more

I like this restaurant when I pick up.... Chipotle should evaluate their free delivery in January campaign. I ordered and the meal was delivered all smashed to one side of the container in a ripped bag with no silverware, napkins, salad dressing etc. The taco was leaking from the foil into the bag. Not a good representation of the kind of restaurant Chipotle is. Recommendation.... Chipotle please put the utensils in the bag and staple shut so I can be sure that the delivery people did not tamper with the product and send out survey's after each delivery so the drivers that shake up the food can be terminated. read more

Gave me like no portions and didn't get my order correct. The lady made my quesadilla messy.

Quality was as expected. However if order to go expect significantly less food. Also please stop making kid's quesadilla or meals in general hot ASF. Was wayyyy too spicy for a child. Service is always nice but my golly. read more

Food was solid. No changing table in either bathroom. Guess they are not expecting parents with real little one are staying for long.

I had a burrito bowl with tofu today for lunch. It was a nice size. It looked healthy. I had some guacamole, roasted chili corn salsa, rice, fresh salsa, cheese etc. the food was fresh and flavorful. It was filling. I could not finish the whole thing as I did not want to overeat. What was disappointing was that I could not appreciate the tofu. It was blended in with the food. There was no texture I could appreciate. There was no flavor I could appreciate. If I did not know that it was in there I would have completely missed it. The point of ingredients in a dish is to appreciate them and see how it all fits in. I guess the only point of the tofu ingredient is that it is healthy and a source of protein. There was nothing else that it contributed to the culinary experience. read more

Chipotle Mexican Grill - Mexican Near Me - Scottsdale, Arizona