It has been a while since I have been to this location. There was nothing that drew me here. If I rated this restaurant for their Mexicana food, at best I might give them three stars, which would be generous. There is a plethora of excellent restaurants near me that are family-owned and serve delicious food. When I decided that my meal was a salad, my opinion changed, it now is a solid 3 stars. I took home a bowl to share; it was enough for two people. I chose asada as the protein and added just about everything as I moved my way towards the cash register. When I got home I put a vinaigrette on it and became a great salad. I especially like the taste of cilantro rice, the corn salsa, and guacamole. Although I think $20 for a tip for a bowl with a side order of guacamole and chips is expensive for a fast food meal, it was good enough that I would have a bowl again read more

I usually have a good experience at the Chipotle near my job, however today, I'm visiting family in Pinole. Nice big space, a lot of seats open today. I walked up to the counter when it was my turn, I waited to explain my order, and while I'm asking for the type of meat I wanted. Steak vs chicken. Looking down into the glass case the meat the server began to just pour whatever steak meat there, mind you there is steak and cilantro steak. (Cilantro steak looked fresh) so I ask the server, oh can have the one with cilantro and he continued to keep building the bowl without even hearing my request. I overall feel like the team could have exerted their customer service skills a lot better. Listen to the customer and what we want to eat. We brought the food home to our children, in which my daughter's bowl looked like it was a kids meal! We have to do better! read more

Chipotle Mexican Grill - Mexican Near Me - Pinole, California

Been to alot of chipotles and this is now my least favorite-- extra skimpy on protein servings and crispy taco shells were stale. And no lemons or limes. Words out, close it down. read more

How disappointing! Chipotle needs to train on consistency! I ordered 2 bowls and a burrito all with white rice and pinto beans. I commented that the pinto beans needed to be refilled but she insisted on scooping until she got the very last bean. 6 scoops to get enough to put on the burrito which was made last. My daughter wanted to try the carnitas. I looked at the metal bin and I see dried carnitas in the corners of the container. And that's it. I ask; 'Will you be putting out fresh carnitas?' She peeks over at the container and says very matter of factly...'no!' So my daughter switched to chicken. Then the attendant puts a quarter of a spoonful of rice on my hubs burrito. I had to ask for a full spoonful (why do I have to ask?). Then she puts a quarter of a spoon (can't even try to call it a spoonful) of brisket, I am not exaggerating. I said 'really? Can you add more?' I too got brisket for my bowl which she made before the burrito and it was a legit spoonful Sour cream was empty. No biggie but with at least 6 employees working (that I could see) way isn't everything filled?? I pay and leave. I then look at my receipt which is typically $52 but, it was $61.19. SAY WHHHHHATTTT?!?! I was charged for DOUBLE meat. A bowl costs $15.25 Extra brisket (I didn't even get full brisket with the first scoop) was $8.35. The 'extra' scoop cost more than HALF the entire bowl. WTF!!!! What a shame. Shame on you chipotle. You should be ashamed of yourself!!!! So disappointed!!! read more

I already gave a feedback with chipotle. I am doing yelp bcoz i want to know if other customers also have an experience with the store manager. We went 3/30 in store, i was in line to order and customer before me ordered a steak bowl. The manager put the meat in the bowl, put back the meat in the container and replace the meat with a smaller one. I remember her since she helped us before, she rations the serving really bad. It was our turn to be helped and as expected she put very little in our bowl, i asked for a little bit more, well it seemed she did not hear my request. I dont have this issue with el cerrito and richmond pkwy. I guess next time we visit and she is the one doing the order, will skip it. read more

Chipotle Mexican Grill - Honey Chicken Bowl - Mexican Near Me - Pinole, California

This spot has the worst customer service ever, the manager Monika is a complete buffoon. She completely doesn't understanding what customer service is and will disagree with you at every point. So Monika, if you're reading this, look at the picture another chipotle did this without any hesitation which just means that you're a freaking idiot . My recommendation skip this chipotle, if chipotle is smart, they would get rid of this Manager because she's just driving their business into the ground. I usually never write this type of review, but in this case, I decided to write it because the horrendous lack of service by Monika. Additionally, because they made me drive to another chipotle just to prove my point. read more

Chipotle Mexican Grill - This I all wanted! The manager Monika is a dumbass and wouldn't make it, so went elsewhere. - Mexican Near Me - Pinole, California

I usually order on the chipotle app for delivery, and when I lived in a different city (hence ordered from a different chipotle location) I never had any problems with receiving the correct order, always satisfied. The two times I ordered through the delivery app from this location, order always had something wrong with it. I decided to dine in this time. I ordered a chicken burrito bowl, around 7:30 pm. Most of the portions seemed really small for the sides and meat, and when I asked for some more they just said they "were out". It felt like they were avoiding getting a new container/batch. Upon paying, the register "froze" and the cashier explained it would be a few minutes to restart it. I had also asked for cilantro which they ignored. I stood there at the register with the manager and cashier staring at the register screen for 10 min while the line behind me just got longer and everyone was waiting to pay next to me. No apologies or explanation from the staff. I asked again for cilantro, and for chipotle Tabasco after another customer asked for it (and got a bottle) and the employee just said "we're out". I always use that hot sauce every time I eat my chipotle and it just was not the same without it. Even the guacamole cup was only 3/4 full. Again, I've never had this unsatisfactory of an experience. Both the food and the service. read more

Chipotle Mexican Grill - Chicken burrito bowl - Mexican Near Me - Pinole, California

An hour before closing they start cleaning up, swishing soap and water all over while they are serving customers. It's a huge turn off and unappealing. They also take the food out of the warmers while they are doing this which makes the food cold and is probably a health/food handling violation. Also, the toppings are always cross-contaminated; Cheese in the guac, chicken and veggies in the Barbacoa, sour cream in the hot sauce. I'm done with this place. It's just gross. read more

Worst service from a Chipotle I've ever encountered. They open at 10:45 am, it's clearly stated on the door. It's now 10:55 am and 3 customers have been standing in line waiting to be helped for 10 minutes. A worker (the cashier) came out, got a cup, proceeded to get herself a fountain drink, then went to the back. No regard to the customers waiting in line. What happened to customer service? read more

Chipotle Mexican Grill - Customers standing in line waiting, no workers helping - Mexican Near Me - Pinole, California

Ordered over the phone and came in to pick it up. The bowls were ready on time however my bowl which was a steak bowl was very lacking in the steak. Even my son who got double steak bowl found there to be less steak than the last time we ate in store. For the amount of money that was spent and the lack of meat. I don't think I will be returning any time soon. read more

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I thought the reviews and social media responses was exaggerated. I was so wrong. Such a rip off. Phone number goes to a call center. read more

Chipotle Mexican Grill - Wow! I thought all the TikTok's and bad reviews were exaggerated. I feel totally ripped off! - Mexican Near Me - Pinole, California

Ate there on Friday 4/18/25 and got food poisoning - super sick for days. Never will eat there again.

We have lived in city of Hercules for last 40 years , my kids always love to heat burritos from chipotle but unfortunately, the one in Pine Valley next to us their stuff are horrible specially there is an Indian woman work there and they treat my wife badly because my wife have a hard time to communicate , looks like she has been charging her even for salsa and lettuce, which is not supposed to be . and that is not the first time it's been going on for a while. read more

I enjoy having Chipotle salads. The selection of having vegetables and meat and rice are so delicious. The service is quick and the staff is friendly. read more

I use to work at chipotle in Pinole and I remember chipotle rules number thing hair nets over wise the GM would get on you. Well I walked in recently to get dinner with my girls an the assistant manager was preparing the steak in the back she coughed all over the steak didn't even cover her mouth with her elbow or washed her hands and also didn't have a hat or a hair net. Seems like a lot has changed for chipotle so call "STANDARD". read more

I always enjoy my sofritas bowl /black & pinto beans, brown rice, fajita veggies, mild salsa, corn & lettuce w/ extra side of corn & salsa The employees are patient& accommodating & generous w/ servings ( I can eat 1/2 & add extra romaine, corn & salsa to make another bowl @ home ) read more

Chipotle Mexican Grill - sofritos bowl w/ extra mild salsa & corn - Mexican Near Me - Pinole, California

I wanted to give this place one star but the cashier who helped us was really nice. My husband and I decided to walk in and order since last time we completed an online order it was completely RUINED. We thought after 4 years maybe Chipotle has gotten better but no. When we asked for the carne asada bowl we noticed an employee was overseeing the server. The server only put 5 pieces of carne asada into 3 of the 4 bowls we asked for. My husband and I looked at each other snd compared it to the chicken bowl which had a good amount of chicken on there. My husband was counting the carne asada pieces and asked, "do you think we can get more meat? That's barely anything..." I then asked, "would that be an extra charge?" The server looked at us like we just made the most obscene request in the whole world and looked at the employee and the employee told him to add more. My question was not answered and they proceeded to serve us. Then when we got to the cashier, we were told we owes $95 for 4 bowls! Excuse me!!?? I asked the cashier if we were charged extra for the meat and apparently we were. My husband and I were shocked and even me using the Chipotle rewards didn't being it down by much. I was horrified by the price and by the lack of an answer since the employee was coaching the server. Chipotle has once again left me with a horrible experience. I should've went to a taco truck where the total would've been $65 and I could've applied the remaining $20 towards gas...shame on you Chipotle! read more

This chipotle in Pinole charged me $33 for a brisket burrito and a drink and didn't give me a recipe, never had chipotle before and I was in a hurry to get back to work in time. It's my fault I shoulda checked before paying but now with no recipe I can't do anything about from what they say,this is crazy! read more

Well, it is good to have this fast food option when you want to pick up a quick Mexican meal. We don't frequent it often at least it is here when the kids want it. read more

The worst Chipotle. Not only did they not give me a full scoop of protein, I asked for a double scoop at an extra charge and they STILL only gave me a 1/2 scoop. I overpaid and I'm extremely disappointed. I got 3 entries and had to ask for double scoop on each at $5.25 each. You could imagine how expensive it was JUST to have 1 full scoop of protein. The staff was okay, not very happy when I had to ask for double protein in all entrees after seeing them only putting 1/2 a scoop. Trader Joe's next door said they are the worst Chipotle to visit for this specific reason. Highly suggest going to a different location. read more

Wow! Most locations serve a decent quantity of meat. This Chipotle gave us a 1/2 portion and when I asked for more they charged me $5.25! We went to Trader Joe's and were talking about it at check out and the cashier chimed in saying she had the same experience. C'mon people! Don't make us beg you for a standard portion! read more

Atrocious portion sizes. Went to this chipotle and received incredibly small portion sizes despite it not even being busy read more

The staff was nice but I didn't get the guacamole I clearly asked for at the start then when I saw they said I didn't pay for the guacamole.

I've been coming to this Chipotle since it opened and it's gone completely downhill since about 2014. The food is never consistent, especially the white rice and guacamole. The rice will be perfect one day, the next day it will be extremely hard. Same with the guac, the taste is never consistent and some days you can tell they forgot to add certain ingredients. The service is alright depending on what time you go. But since it's a fast food joint I don't expect 10/10 customer service, you get what you pay for. Playing "will Chipotle in Pinole be good today?" is a game a lot of us locals are tired of playing. I recommend Chipotle in Martinez. read more

Chipotle Mexican Grill - chipotle bowl with extremely hard, flavorless white rice - Mexican Near Me - Pinole, California

Although my order was mixed up (new employee mistake - it happens), the manager went out of her way to accommodate me in my frustration, very kind and considerate! read more

So this is the updated post and the rating is based on my coming back to chipotle because I said I wasn't going to patron this particular location anymore a while ago. I order my food for Pick Up pay $13 and some change for a burrito that is a small as my hand, my hand is as small as a third grader hand. I always check my food prior to leaving any establishment. The young lady tell me this is what I ordered. I told her yes you're right these are the ingredients that I ordered. However this is not 13 nearly $14 worth of food therefore they're gonna need to remake it, she gave me an attitude as well as one of the other ladies there was a gentleman he gave me a name by Kenneth that understood where I was coming from and what I was saying and he remade my burrito for me so I do appreciate the customer service that Ken provided on today however, scamming people chipotle people is not OKand then to give them an attitude it's even worse read more

Chipotle Mexican Grill - Mexican Near Me - Pinole, California

I guess this is what a burrito with extra steak looks like now. For 18 dollars you'd expect much more filling. read more

Chipotle Mexican Grill - Extra Steak Burrito - Mexican Near Me - Pinole, California

Something is wrong. I saw the girl testing the meat temps but the miss the refrigerator stuff. My salad was wilting and the guacamole had a sour taste. Very very disappointing read more

So someone Please tell me when they started charging for Cheese!! Yes, I was charged $1.55 per Kerry (the mgr), they have to charge now!! read more

This is the only one close to me, and I've tried to give them so many chances but this location is horrible... im so confused by my last experience that I have to write my first review. I got a burrito and when I got to the end I asked if they could "mix it up".. I always do this, every time I've ever been to any chipotle. Just so they mix the ingredients and you don't get one full bite of beans, rice, etc. The guy said no I can't do that. I was so confused and just assumed he didn't em understand what I was asking so I explained. He still said no. I asked him why, what do you mean you can't mix it up? He said he doesn't have a tool for that and I laughed, honestly thought he was joking. I said they usually use a fork, or the top of the small cup lids, or sometimes they don't use anything and just mix it. He told me no, he can't do that. On top of the tiny portions, and them being out of brisket which is why I went in anyways.. I told him I'm sorry I'm just gonna go. Never done that in my life anywhere. I'm still so confused by this interaction lol I wanted to edit to add that this place always always has poor customer service. I was in about 2 months ago and the line was 15 people long. But the kicker was they had people serving the food, but for whatever reason sent their only cashier to make new lemonade. They basically wracked like 15+ orders and finished making them all. But everyone just standing around waiting for the only cashier to come back. How does this even happen? read more

I have been to chipotles all across california and this is hands down the worst location in the state. Absolutely the laziest and most incompetent people I have encountered in a food establishment. I have no idea how the store manager has been there for this many years but the district manager needs to step in. read more

What kind of business is this that you come to the restaurant and need to go to the restrooms and they closed the hallway to the restrooms, they don't allowed you to go the restrooms.. When you ask for the restroom they tell you that they are closed .. read more

I came in for a few items, I had 3 different people asking what I wanted on each order all at once so i couldn't keep track of what was what. Then one order was packed before I was done ordering so I had to have them open it back up to add more things. I get home and both bowls have missing toppings. I haven't checked the third item but I can't say my hopes are high!There was no one in line behind me until I got to the register to pay so please slow the F down and make one order at a time read more

The portion size was absolutely pathetic! I ordered a bowl with white rice, black beans, chicken, lettuce, cheese, and sour cream. They barely scooped any rice, beans, nor chicken into my bowl. Not only that, but I paid a lot of money! Also, there was a big line and by the time I reached the front, it did not get any better. I even asked for more chicken, but they only gave me Half a scoop. I recommend not even thinking about getting food from there. Do better Pinole Chipotle! read more

Chipotle Mexican Grill - This was my bowl. See the big crater of empty space on the left? You can literally see the bottom of the bowl on the left side of the bowl! - Mexican Near Me - Pinole, California

$0.27 for 4 sides of tortillas now. Good to know. Not bad I guess. But wish I knew before asking. read more

Chipotle Mexican Grill - customers in a restaurant - Mexican Near Me - Pinole, California

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I'll tag along with the other bad reviews, obviously not that our voice matters... but to vent. This was an uninviting yet rude experience. The counter where the individual food bins are located were all cross contaminated and messy. If you have any sort of question about your order, don't bother they don't like to talk. Oh, I forgot to mention that the chips were stale. read more

I haven't visited this location in awhile and it wasn't as nice as I remember. For one it was dirty and not well stocked. The assembly counter was extremely dirty food smeared and spilled everywhere. The utensil and drink area were also low stocked. Only one of the four napkin dispensers had napkins which where just stuffed in there because they were upside down and falling out. Now for service the customer isn't the priority if they need to discuss who is closing the store that night, that takes precedence over everything. One male employee I'm not sure if he was the manger or not, but kept interrupting the employees who were working the line to discuss what time they showed up and who was closing its was rather annoying. He was also a lot older than the other employees so to see his lack in basic customer service was disappointing because he clearly wasn't setting forth any example. read more

Tonight was my last order for Chipotle. The reasons why; 1. Skimpy on the meat 2. The meat was too salty-Heart attack? 3. They got our order wrong and we had to go back. read more

I've been going to this Chipotle about 10 to 15 times per year for the past 6 years and I've found that the food and the service are consistently excellent. When there is a long line of customers it moves pretty quickly. The staff are friendly and efficient, and my food is delivered exactly as I ordered. read more

Horrible service from management and staff they serve the left over food from night before so don't go when they first open the place is dirty............................................................. read more