This place has really gone down the gutter... first off, it's dirty. Looks like it hasn't been thoroughly cleaned in a while... second, my "salad" had literally 6 pieces of lettuce.... Yes I counted. No guac and when we asked if more can be made, we were told no... no dressing for the "salad" and wasn't told until after it was made... just a joke! Mind you, over 2 hours until Closing... one of the cooks had his phone out and scrolling through his phone... no work ethic, it's really sad... won't ever step foot in that place again. read more

I am disappointed with Chipotle. I used to love it. The food is always served lukewarm. Bleah!! And the staff NEVER clean the tables. Such disregard for cleanliness especially after we recently went through the pandemic. read more

If you want stale tortilla chips, guacamole with whole pieces of avocado that barely qualifies as a dip, whole pieces of onion, unpeeled and a burrito so small it fits inside your hand with your fingertips touching, filled w/ rice and about 8-10 pieces of chicken, definitely go here!!! Customer service was worse when told about it, response was you should've ordered double meat or rice to make your burrito bigger. WTF!!! Bye chipotle or whoever owns this franchise you need to check on your employees. Never recommending!!! read more

Chipotle Mexican Grill - Stale tortilla chips, burrito so small it looks like a taquito full of rice and no meat. - Mexican Near Me - Phoenix, Arizona

I haven't eaten at a Chipotles for years, but when I saw Keith Lee, and the girl that stitched him (Avonnesunshine), on TikTok give their steak carnitas with extra cheese and fajita vegetables a 10 out of 10, I came to try it. I was told 'we can't put vegetables with a protein'! I don't know if they're the dumbest people to waste oxygen or that's an actual policy. If it's the latter, that pretty much eliminates 85% of all meals. As I said, I hadn't eaten at a chipotle's in years. Just never been impressed with their product. I can guarantee I never will again and encourage you to do the same. read more

I have reviewed this location before for horrible service and we continue to avoid this location for multiple reasons given how dirty it is, lack of customer service, consistently overcooked rice, long wait lines, unfriendly service members and the quality of the food just being so low but today was different - yes, the store could used a nice cleaning and the tables are not often attended to and you're left to clean up before sitting down but the line was long and moved pretty quick and the customer service was different, it has changed for the better. My husband noticed that there was a significantly larger group of employees working and how much smoother it was running. It appeared that a manager was also assisting in the food line and was very friendly. Overall, this location isn't perfect but I thoroughly believe the reviews are being brought up because it has made changes. The quality of the food was excellent. Worth coming back to this location as it appears they're making the necessary changes. read more

It's a hit or miss but lately a LOT of misses. Chips are stale, "guacamole " is just chopped up avocados (barely chopped) & and bowls just look unappetizing. Staff is friendly. Ambience is always ok, sometimes messy but usually never out of hand. Hopefully this Chipotle gets back on track or we're just going to frequent it less and less. read more

Chipotle Mexican Grill - Steak bowl. So unattractive and the taste is bland. - Mexican Near Me - Phoenix, Arizona

Absolutely Disgusting experience. I am an avid Chipotle fan but I'll avoid this location like the plague. The counter was absolutely filthy. Different foods were mixed all over the place nothing was cleaned. It was so dirty they covered my to go bag and to go meal with sour cream and cheese from the line. The floor was covered with water, the drink and utensils station was covered with food and was out of everything. Never seen a more disgusting chain location in my life. Do NOT eat here read more

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I went to the Chipotle on Happy Valley/I17, reluctantly after hearing all of the chatter on social media about how the portions are getting smaller. And all of the chatter on social media was ABSOLUTELY correct! The associate making my chicken salad bowl was acting like she was making a kids plate. I could count the pieces of chicken with one hand, barely a scoop of beans and corn and the lettuce barely covered the bottom of the bowl. This is definitely not what I am used to when going to Chipotle in the past. One of the reasons I went (besides the taste) was the portion sizes. And on top of reducing the portions, the prices and steadily climbing. NOT good! Looks like I will be going to Cafe Rio from here on out! Show less read more

Ordered a burrito bowl and I literally got 4 total pieces of chicken in it. Everyone knows chipotle can be skimpy on their meat, but this is actually ridiculous. Almost $20 for a bowl with FOUR pieces of chicken. read more

Don't waste your time with Cafe Rio right across the street. If you look really close, you may see a piece or two of lettuce amongst the 3 pieces of spinach in my salad. read more

Chipotle Mexican Grill - Mexican Near Me - Phoenix, Arizona

Since when did chipotle decrease their portion sizes so drastically? Pictured below is my burrito bowl with rice, sofrita, and lettuce....not even half full. Also pictured is the kids meal that apparently is now served in side cups? This is a smaller portion than we've ever received in the kids meals and the six side cups are extremely impractical for my kids, especially if we were eating in the car. read more

Chipotle Mexican Grill - Mexican Near Me - Phoenix, Arizona

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An efficiently run and managed Chipotle location!! I am a fan of Chipotle everything and make it a staple in my regular diet. I recently moved to the neighborhood and this is my new Chipotle location. I ordered on door dash my usual and was disappointed when what arrived at my door was not in fact what I had ordered, and severely lacking in warmth and flavor. I called the restaurant and was put on with the manager who could not have been more apologetic or accommodating. She was absolutely flawless; she took my order, my name, and said to come in anytime to get a replacement...no questions asked. A couple weeks later I went in, said my name, and was warmly greeted and given exactly what I wanted free of charge. This time my meal was hot, delicious, and just what I wanted. The inside of this location is clean, inviting, and a well oiled machine that seems to run like clockwork. I was so impressed with the management and am excited to visit time and time again for delicious food and good service every time! read more

This place gets too much hate, quality years ago was awful yes, but they stepped their customer service game up. Tonight I had a small issue where they added too much Hot sauce on my bowl, I tried warning the guy behind the counter to not pour the entirety of the hot sauce on my food before it was too late, Partially my fault as well, I didn't catch her name, but I believe the shift manager for that night saw I was a little anxious as I saw the guy pour the entire ladle of hot sauce into my bowl. She made it right with 2 free drinks for my girlfriend and I, and free queso on my bowl. It's not anything crazy, but they didn't have to do anything at all. Wasnt going to get a drink, but now at least I have a beverage to cool my mouth down as I weather the storm eating this bowl. I appreciate the effort, and recognizing the problem, and not berating the employee, but using it as a teaching moment to make sure to start at a half scoop with the hot sauce, as it is excessively hot. I wouldn't have came on here and complained over such a small issue like this, but I saw the rating this restaurant has, and just figured I could take a negative, and turn it into a positive and show some love to this place. Keep up the good work! read more

Always came to this chipotle and used to love it but haven't been coming for awhile. It's not authentic Mexican food. Which I never believed when people said that lol. But I have been trying other places and this one is not my favorite anymore. The queso is not good. They charge you for the sides you get, they didn't before. They charge you for guacamole. The bowl is pretty big you can share with someone. read more

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Employees so rude and food portion are so little. They never have vinaigrettes and are not willing to make some. Employees act like they are giving free food away. I'm paying for my meal just give me the stuff I ask for without any attitude!! read more

My wife and I both ate here recently after the dinner rush. We had two separate items but we both had rice and beans in our meals. Approximately 30 minutes after eating we both began the horrible process of dealing with food poisoning. The food poisoning put her in the hospital after she vomited so much she went into cardiac arrest due to low electrolytes from the continuous vomiting and other symptoms of food poisoning. After resuscitating her at home she died at the hospital again and thankfully she was brought back. She is still in the hospital 4 days later. I attempted to contact management through the app and was just refunded. I didn't ask for a refund and noted my information in the responses in hopes a manager would see and take this life altering experience and train more responsibly. I almost lost my soul mate to Chipotle. Please train you employees about food safety and take pride in serving your community and those who continue to love your brand and what you stand for. I loved the story of chipotle and the work ethic of the founder. I wish I could still believe in it. read more

The bowls were great. The burritos were literally smaller than a children's burrito any place else. I ordered online so I didn't see them made. I was literally shocked. It would have been comical how ridiculously small these things were had I not paid $63 for my order. Someone actually thought yep that looks right and wrapped them and put them in a bag. Definitely won't be back. Times are too tough to pay that amount of money and still be hungry. read more

portions are so bad don't waste your time. They give you the same amount of meat you'd get in a kids meal when you pay $16.

Out of all the chipotles I've been to in the valley. This location was the worst. They barely give you any chicken or cheese etc and they don't listen to you. Not sure if the management tells employees to give extremely small amount. But that's what it felt like with this location. read more

I just recently shat myself about 90 minutes following eating at this chipotle. Not really sure how much I can blame them. But it certainly concerned me. read more

this is the worst chipotle location i have ever been to. it's the closest chipotle to me so i gave it a few chances but they have never failed to mess up my order :( my final straw was finding a piece of plastic/bag stuck on a chip i was about to eat.. also i get it, i hate having to work too, i think we all do lol, but my god are the employees here always so rude and not willing to help/fix their wrongdoings. its unfortunate but ill gladly drive to a different location to steer clear of the happy valley location read more

Food is great. We're delighted to see Chipotle's coming to Cottonwood. We are very anxious for the Grand Opening.

The reviews for this location are spot on. This store is revolting compared to other restaurants and the manager should be relieved of her duties immediately. The store is filthy, floors are disgusting, and the food line looks like a war zone. It's really sad a district manager has not stepped in and done something to turn this place around. This is by far the worst chipotle I have ever visited and I visit them a lot!!! You leave here feeling dirty!!! read more

By far the WORST chipotle location ever! I would give 0 stars just based on the customer service! I placed my order online and was promised a 8pm pickup. My order showed completed on the website, but I don't find it on the shelf. I could see the line was busy so I waited patiently for 20 mins until the cashier walked past. I explained my situation, wondering if my order was accidentally picked up by someone else. She walks away and never gives me an update while I'm here thinking she's actually checking on my order. Finally at 8:33 pm I just walk up to the cashier and ask an update on my order and I get flak and a bad attitude from the rude cashier saying "we are trying as fast as we can they are making your order right now. " 1. The order was 35 mins late and i get treated the way I did? 2. Not an apology, and no update. I understand if it's a busy night waiting for a few extra minutes is no big deal and totally understandable. But just ignoring a customer and walking away after hearing the situation is UNACCEPTABLE. If my order wasn't paid for, I'd be outta there. 3. WHATS THE POINT OF A CONTACTLESS PICKUP AMIDST A PANDEMIC WHEN THE CUSTOMER HAS TO WAIT FOR 35 mins?? If an update would've been given I'd be glad to wait out in my car! CHIPOTLE PLEASE TRAIN YOUR STAFF ON CUSTOMER SERVICE 101 if you would like to not lose any more customers! read more

Chipotle Mexican Grill - Mexican Near Me - Phoenix, Arizona

This restaurant was so FILTHY!! Every table inside and outside disgusting, the floors , gross !We grabbed a bag and took our food to go. I will not come here again read more

I used to really like this location since it's so close to me but the last few times I've ordered from here it's honestly been really bad. This last time I placed a pick up order I actually called customer service and asked for a refund. The guac was really bad. Nearly brown with thee rock hard chunks of avocado that weren't even mashed? This exact thing has he opened so many times recently which is just unfortunate because chipotle is such an easy go to meal. But having the same issue like this over and over is honestly really disappointing. It's summer, aren't avocados in season? read more

Chipotle Mexican Grill - Mexican Near Me - Phoenix, Arizona

Not surprised that you have a 2.2 star. The fact that you have employees who tell one Costumer it's 5 minutes for fresh steak to give you the last crap bits at the bottom for yours is beyond upsetting. Horrible care for what you would expect as you guys continue to jack up prices and cut portions. Taco Bell is starting to look appealing cause I don't feel robbed for the portion I get. Chipotle used to be a great value and product. If you have a hankering for chipotle it's worth it to drive to a different location cause this one is only in business because of location not anything else. Horribly disappointed in the quality read more

Ordered two burrito bowls and had them delivered. These bowls were sad! See the pictures, they were both half full on arrival and cold. I ordered extra meat in one, and found it to be the same portion as the other. The meat tasted like it had been sitting out for quite some time. Won't be ordering from here again... read more

Chipotle Mexican Grill - Mexican Near Me - Phoenix, Arizona

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Chipotle is convenient for a quick and easy meal to go or sit and dine. This location had a line during the lunch hour. However, it moved at a decent pace. Thank you for being quick! Pleasant music was enjoyed during my short lunch break. I don't think I have ever noticed that before. To the meat of my review - I've been to Chipotle numerous times to several locations for the past few years. I've noticed that the portions of the meat seem to skimp out quite frequently. I would like to feel like I spent $8 for half chicken half barbacoa bowl. But I got mostly rice and beans more than anything. This seems to be a common trend in many chains. I hate having to ask to put in more meat. I enjoy the taste and combination, but please bring back the original portion size for us meat lovers! read more

Chipotle Mexican Grill - Chicken and barbacoa - Mexican Near Me - Phoenix, Arizona

Let me just start by telling you that I love chipotle!! I love their burritos, burrito bowls, tacos, chips and salsa and well,.. pretty much everything. Unfortunately, this particular location much have an issue with the food preparation because after eating here I got sick. I noticed it happened again the next visit as well. My family that also ate Chipotle for dinner also had spent the next day on the shitter with a sick tum-tum too. I'm concerned because last time I was in there I went to use the restroom and noticed the soap dispenser did not work. Yuck! I really hope there is an additional hand washing station in back for the employees. For now I'm going to have to go to a different location. read more

Chipotle Mexican Grill - Menu and line... - Mexican Near Me - Phoenix, Arizona

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Chicken tacos arrived with literally only rice and black beans. At this point it feels like this place is trolling me.

This chipotle is THE WORST. They never get our order right! Last time they didn't give us guacamole, the time before we didn't get any of our condiments, this time they rang up our order wrong and tried charging us $20 extra when all we wanted was two kids meal (which they couldn't figure out so my husband finally just gave up and said he'd take the two small quesadillas without the rest of it) didn't know how to make a lifestyle bowl, and didn't put any cheese into my daughters quesadilla. They clearly don't care about service or reading the order!! Don't waste your time visiting this chipotle. It's almost a guarantee your order will be incorrect. read more

Chipotle Mexican Grill - Kid's Cheese Quesadilla with no cheese.... - Mexican Near Me - Phoenix, Arizona

Place is always dirty, tables aren't wiped off, sticky around soda machine. Garbage is overflowing.

Chipotle used to be so good, went in there and the service was horrible, not to mention what I paid for the 4 pieces and sad excuse of what they call chicken now, what happened Chipotle read more

Way too low of a rating for chipotle. Place is always amazing. Quick on pick up orders. Foods always money. Love the app too

One employee was very stingy. I asked for double rice and barley gave me one portion. Also I requested double chicken and got one portions worth. Very frustrating to be charged for double protein and disappointed to not get it. read more

unfricking believable called for my normal order. Whote rice pinto beans cheese guac chicken sour cream and mild salsa. asked for extra just to get 2 more chicken. service was good though. very clean but very nice. get measuring cups. I DONT STAND BY THIS! read more

The workers are consistently nice but this was the third time we've eaten at this location, so I feel like a review is necessary. This is a disgusting chipotle. Lowest food quality (rice was so crunchy/undercooked, the chips were broken up and so oily) and least hygienic (the trash cans were all full, tables were all dirty and the bathrooms smelled gross) chipotle I've been too, and we go to chipotle like once a week. Most likely a management or understaffing issue, but nonetheless should probably be addressed. read more

This is the second time my online order was totally wrong. Don't place online orders here because attention to detail is non-existent

We came into the store almost two hours before closing. As for vegetarian options, there were few options. They were out of brown rice, there were no grilled veggies, except a few onions; there was no guacamole, and the few black beans left were cold, as were the grilled onions. The lettuce was wet and not fresh. However, we were still charged full price for a vegetarian bowl. The employees were laughing and having fun with each other while tables, chairs, and the floor were very dirty, while we ate inside. There were no other customers in the store eating, and hardly any customers came while we were there. We are very dissatisfied after eating at this location. read more