Chipotle should be an easy, consistent choice -- and the food itself is usually fine -- but there's literally always something wrong at this location. Today's issue? The fountain drink machine was down, and when we asked for drinks from the back, they were visibly still being stocked. Not ideal. Other visits haven't been much better. They've been out of guac, and on another day, completely out of chicken, steak, and guac... yet stayed open. We walked out that time because what's even left to order? Small things add up too: * The trash cans are so tiny they don't even fit the kids' meal boxes. * The chips are almost always off -- overly salted, stale, or today, straight-up burnt. I don't even know why we keep coming back at this point. The food is mostly consistent, but the overall experience? Pretty disappointing. read more

Always closed early, stations rarely stocked with all options. Staff not welcoming, so much for customer service. read more

Chipotle Mexican Grill - Nope - Mexican Near Me - Orlando, Florida

This is no different than any other chipotle but I did want to write this review because last night was a bad experience. I got there with my preorder when it was my pick up time and when I got there there was a huge crowd of people at the pickup counter. No one looked at me, or even acknowledged that I was there. They were way backed up, probably because the pick up time wasn't staggered. I waited there for a full 20 mins after my pickup time. To be fair, this wasn't the employees fault, it was clearly that the app probably let too many orders through with short pick up times. I could've jumped in the regular line and made my way through twice by the time I finally got my order. The ambiance was bleak, with too many people crowding around the pick up counter. They definitely need a better system if they're going to handle that many orders. When I went home, I was still excited to bite into my burrito despite the in store experience, but the rice and steak were stale, and you could tell it was not fresh. Even the tortilla felt stale. read more

Lake Nona has certainly grown since I moved to the Orlando, Florida area back in 2001. Back then, it was little more than a traffic signal in the middle of nowhere and now it is a busy and definitely a viable part of the Orlando, Florida area. With that growth comes the inevitable restaurants and today I stopped in the Chipotle Mexican Grill here in Lake Nona. Chipotle Mexican Grill is my go-to when it comes th fast food. It has a welcoming ambiance, the staff is usually friendly and the food is not only good, but relatively healthy, especially when compared to those international fast food burger chains. I normally order a burrito bowl and I do switch up the proteins, but I would have to say that I probably get the steak or chicken the most (or sometimes I get half chicken and half steak). Lately, I have also been having the carnitas (pork) quite a bit. All in all, Chipotle is a great option if you are looking for a fast food option. read more

Stopped in at Chipotle today for a chicken bowel salad today. The service was quick and pleasant but a blow to my budget. Customer be aware there is an up charge on the dressings for your salad. You get two at no charge, anymore than that is a $1 plus and you don't get a full cup of the dressing. read more

I will always have mixed feelings with chipotle. The place is good but it's a hit or miss. Some days it's phenomenal and some days it's horrible. There is no in between read more

You have your average Chipotle and this one is amongst those, the food and atmosphere and everything else you think of when it comes to Chipotle is basically the same here but the staff is definitely what helps keep me coming back to this location (that and it's the closest one to me). The food is always fresh and when I go I go with my usual chicken burrito. The amount of rice and beans they put in the burrito is always generous however I can always go for more protein. The other toppings are always fresh and the salsa I get always has the right amount of zing to it! The prices are good (same as every other Chipotle) and the chips are always fresh when I buy them. The interior is always clean and I never have trouble finding a table that was cleaned almost as soon as the previous customer has left the table. Nice Chipotle and friendly staff for sure! read more

No fajita veggies, no salad dressing no ice. On a Saturday during lunch rush. Blamed it on having a busy night before

Good food even though the price has gone up over the past few years. Always get the chicken bowl and the seasoning is really good on the chicken. Also their chips are delicious, although very salty. Even though guacamole is extra I still highly recommend getting it as it's delicious to dip the chips into! There is better Mexican for cheaper however sometimes I get that chipotle craving and always come back. read more

Food is always great! I always enjoy my time at chipotle, it's a great way to get food in without feeling guilty. Service was great, staff got me in and out of the restaurant less than 10 minutes. Ambiance is like all the chipotle's , quick fast and easy . read more

Chipotle Mexican Grill - Chicken bowl - Mexican Near Me - Orlando, Florida

You have to heavily portion control these people because over the past month or two they are serving much less than they used to before. Loved coming here but not anymore read more

Suggestion for manager/owner: please don't accept any Uber eats /door dash etc. if the order is going to be incomplete and unacceptable. Ordered a burrito/ salad bowl (total 38 $ + tip for my amazing driver ) and received no chicken or steak on any of they order? No note or apologies, or substitute?! Now I understand you close at 11 pm Sunday and the order was placed at 955 pm. It's definitely a late order on my end hence 3 stars and not 1. It's a great surprise ordering food for my family after a long Day and not getting what was paid for. Ofcourse Zero accountability and likely the overworked/ underplayed employee did not care at all since the shift was almost over. Hope I'm wrong but Uber eats gave me a laughable refund of 2.62! read more

They need to fire of the GM or the owner there, it's been years since i been to this chipotle it sucked then and still does, having these poor employees scared to put any protein let alone sides in your bowl, you're basically paying 15-20 bucks for a rice bowl with some toppings in it, this is the worse chipotle I've ever been too and sadly still is. And my big back has been too a lot of them read more

Love this chipotle!! The staff is always hard working and really quick. I'm not one to complain about lines , they don't bother me, there is almost always a line here and the staff handles it well! never once have i had a bad experience with chipotle ! read more

How many awful reviews will it take for someone in Chipotle Corporate to notice that this location is a train wreck? A while back they were rationing rice and would not even let me PAY for more. I received a canned response from the manager when I sent an email about the issue. They now begrudgingly give me more when asked. The latest episode of "How Bad is this Chipotle?" continued this week when I went to pick up a burrito for myself and a kids meal for my grandson. While I understand it's a kids meal, there were literally 5 chips in the bag which is totally unacceptable (see photos below). They were also overcooked and he said they tasted awful. Customer Service at this location is some of the worst anywhere. Employees seem to not give a damn about customers. That all starts and ends with the manager. I realize these are challenging times for employers, but good grief someone needs to straighten this place out. read more

Chipotle Mexican Grill - Mexican Near Me - Orlando, Florida

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Worst location ever! This place has gone downhill over the last year. They NEVER have guacamole and their excuses have been " we have it in the morning, we ran out" and "the avocados aren't ripe enough" When you order online give them at least an hour to make it. Today I had the pollo asado and it was drenched in lime juice which was all I could taste. This place needs new management desperately! read more

If I could leave a negative star. I would. The employees (I should actually say children) working there where rude, disrespectful, and unclean. I found a hair in my bowl. Take the extra few minutes to find another one in the area. read more

The customer service here is so bad! The cashier just tossed my receipt into the bag and said nothing! Just proceeded to the next person!

This place is utter garbage food Isn't good the servings are horrendous and that's without mentioning the customer service do yourself a favor and go to lime it's way better read more

Absolutely horrible quality. I have ordered mobile order multiple times and received wrong orders on occasion but tonight's takes the cake. I received a wrong order, an extremely small portion, gummy rice, missing corn, and molded/rotted lettuce. The audacity that this was edible is beyond me. The second order was missing corn and salsa, the meat was dry, and the rice was again very gummy. I have never received food so horrible. I waited twenty minutes past my scheduled pick up time for it to be thrown away almost immediately for risk of illness. Do not eat here! I love chipotle, but this store does not have what it takes. read more

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Placed an order online for a pick up at 7:40 so that I could pick up on my way to work since I work night shift 8:30 pm -9 am. Order wasn't ready since they were busy I understand but my order wasn't ready until 8:03 I order a salad with 1/2 steak and carnitas, salad lettuce, extra fajitas, extra mild and extra hot, sour cream and cheese when I went to open my bowl it was light as a feather. There was about theee leafs of lettuce. No extra fajitas and no tomato's. Very disappointed on the order and how little of food I got. Just disappointed. This is my third time at the lake Nona location as I just moved here and it's sad to say I will no longer eat here because of the issues I keep encountering. Regional management may want to re-evaluate their team and skills on site at this location. read more

Chipotle Mexican Grill - Picture of the order list and a picture of the actually foot - Mexican Near Me - Orlando, Florida

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IF I COULD GIVE A NEGATIVE STAR I WOULD! THE WORST CHIPOTLE I HAVE EVER BEEN TO IN MY LIFE!!! I place and order thru the app and when I arrive at my pickup time there are 10 people waiting for pickup orders. I waited for my order.. that was not ready at the pickup time.. and after 15 mins I ask the staff do they have an order under my name. The guy says yes but it's gonna be another 10-15 mins. What is the point of ordering thru the app!!!! People walked in and got there food faster than I did. Also the staff said they could not cancel my order. NEVER.. EVER... visiting this location again! This is my second time and the first time I had similar issues. Apparently it's a trend here. New management needed ASAP!! Also, while waiting for my food. I witnessed the young lady making takeout orders use her gloved hand to rub her nose and her ear. So along with management issues.. this place seems to be a HEALTH HAZARD too! Save your money and go ANYWHERE else in LAKE NONA! This place is not it!!! read more

Every time. EVERY SINGLE TIME I come here the chips are stale to the point of being inedible. I've given this spot so many chances (because, well, it's the only one) but there has to be some line drawn. I am begging the employees to stop serving the most stale, definitely "fried the day before" chips known to man. Quite literally begging. I work a lot so chipotle is basically my only quick source of "fresh" food. Employees, I know you all must understand how much it hurts to not only waste money, but the feeling of your "after work" meal. When you are starving after an 8 hour day and spend your dollars + additional drive time, when you're about to pass out, but NEED nutrition. So you get food. But then, the chips threaten every molar you have? It hurts. Please, PLEASE have mercy on us & fix this. Please. I am way too timid to call and complain. Just give me confirmation that you've acknowledged this so I can return in peace. read more

Worst customer service ever! Don't waste your time. If I could give 0 stars, I would. The line was longer to wait for a mobile order than to order in person & when you need to have your mobile order fixed, they ignore you & tell you to call customer service. I'm over it. I knew we should have gone to Chick-fil-a. read more

They served beans so little that the rice tasted dried, not even speaking on the customer service level, no welcoming at all they look angry and the bloody rushed and the ambiance not even ice in the soda machine and the place extremely nasty I had to walked away eat in the car. read more

Chipotle Mexican Grill - The floor and I had to clean my own table - Mexican Near Me - Orlando, Florida

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Do NOT buy from a food delivery service at this Chipotle unless you want to get scammed. I was given a pathetic portion of food and a big piece of meat was in my vegetarian bowl. The people who work here are miserable (I don't blame them, but it is reflected in the food you buy), and my partner has witnessed employees arguing with each other. The food is always late and cold. Just don't do it! I love Chipotle's food but this location is a hot mess! read more

Chipotle Mexican Grill - What is this portion?! Don't order delivery from here! - Mexican Near Me - Orlando, Florida

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There was a young girl completing what looked like mobile orders when I arrived at 10:30 pm. I was the only customer in the store. I was waiting for her to finish her orders so that she could help me. She noticed I had been waiting a while so she asked Josh to help me. He told her no, but came up to the front and started wiping down the counter. He kept wiping the counters and walking around like he refused to help me. He looked at me and I stared right at him to let him know I caught his drift. The young girl took so long that I took a seat to wait patiently on her. She kept apologizing for the wait. I told her not to apologize and that she did the right thing. She called Josh over to help me but he refused. I told her I caught that and that we both agreed that it was not right. I told her you know we always stop cleaning to help a customer. She agreed. But after about 15 minutes of waiting . . . a young hispanic male comes in to place his order. And guess what? Josh picks up a bowl to help him. I didn't make a scene or confront him about his behavior. I confirmed it with the girl that was helping me and she agreed that she saw what I experienced - and that was discrimination. This store has got to do better with the two stars it's receiving and many complaints. Who's allowing it to get this bad? This location definitely needs to be managed better and could start by removing racist workers like Josh. Thank you. read more

Chipotle Mexican Grill - The date and time I received discrimination at this location. - Mexican Near Me - Orlando, Florida

I was ordering a bowl with only white rice, black beans, and steak, and the guy told me they were out of steak, then his coworker looks at him and whispers "we do have steak" then the same guy that told me they didn't tells him to shhh. The second guy then looked at me and told me they have steak and asked if I'd like some, and put it in my bowl, but I could tell his stingy coworker got mad at him for whatever reason... PROPS to whoever that was that gave me the steak u a real 1. read more

This Chipotle sucks!!! Don't waste the money. Made an online order. Got a free SIDE of guacamole. But instead they put it on top of my food. So there goes my 500 points wasted. Then they don't even fill the bowl. I normally don't finish my bowls from chipotle but this time and a few times before i did. Super disappointed. I even left a tip for the workers making the mobile order. read more

How do you run out of cheese all the time!!! Like cheese is a main ingredient to Mexican food

I tried this location a year ago and it was bad. I thought I'd give it another try tonight and never again. Leadership is desperately needed. The front was full of teenagers throwing attitude to customers, fighting with each other and pushing each around rather than waiting on customers or cleaning tables. I had to walk out. There are enough other places around to not have to deal with feeling like I'm back in high school at 50 years old. read more

I am giving this place 1 star because I can't give them a lower score. Every single time I come the costumer service is horrible. My husband and I always order guac but we weren't gonna order any because we saw that there wasn't any until we saw a worker putting one on a bowl he was prepping after us. We ask for a side of guac and they told us they didn't have any so we said the worker was putting some on a bowl behind us. The worker said it was only for online orders. So we told them that there should be a sign that says online orders only for guac or that there is no guac in store. The problem is not that there is not guac is the way the workers handle the situation. Extremely rude, lack of manners and they don't seek to help the costumers at all. Worker said that there was no way to put a sign online that said there was no guac so that we should go out order online and come back. Both the server and the cashiers super rude. read more

I've been to this location multiple times, today was for an online order pickup. My orders have always been on time, and when I went in person, the line always goes fast. My go-to Chipotle! They always season the food great and I've never been skimped on my portions. read more

Portion sizes are still small for the price we pay. Great atmosphere and clean. And the team is nice

I typically love Chipotle, even with the off days, but you can slash this one off my list. When they first opened I didn't notice any problems but boy did things take a quick turn for the worse. Food quality is pretty much forgotten here now, the employees clearly don't care and give the most half effort attempt to complete your order down the line. Some you almost want to reach out to check the pulse on them. Its bad enough in person but if you order online, I have never, not once, had anything go right. Location has some serious issues all around now and at this point, I'm definitely thinking it is the management. Really hope the headquarters takes a look at this one and resets everything top to bottom. read more

Every time i have gotten food from this location i haven't enjoyed it. If you order for pick up they put barely anything in your bowl. Today i came in to order and i got a bowl with carnitas. the worker had to dig into the container of carnitas which was practically all liquid. she put it on my rice and it sogged up my whole bowl. carnitas are my go to at chipotle so i know when it doesn't look right. It looks like it was very old meat, the coloring was off. the overall quality of the food here is so bad. I would recommend going to a different location. read more

Still no change. Actually, it's even worse. I asked what they were out of at the cash register and was told guacamole only. Asked the person that starts your order when I was about 4th in line. She said guacamole only too. My turn and there's also no vinaigrette. Which they did not have since I walked in. I'm completely done with Chipotle. Next location is not convenient so they're just not getting my business any more. read more

absolutely the worst chipotle in Orlando. the portion sizes are ridiculous. I even have to ask for extra rice at this abomination.. Chipotle is going downhill. read more

This chipotle sucks. They have horrible customer service and their manager can't even speak english. My rice is always uncooked and crunchy or my food is charred burnt. I had to wait for my order for over an hour. read more

Would leave 0 stars if I could. By far the worse Chipotle I've ever had. The guacamole was dark green. It looked and tasted old. The chicken for my bowl was hard and tough. Trust me, if you want good chipotle go as far as you can from this terrible place read more

Chipotle Mexican Grill - Chicken bowl - Mexican Near Me - Orlando, Florida