They are always fast and efficient! The food is always great and I've never had a problem with it. I did the drive though so I can't speak on the ambiance. read more

Always stand in line here! Even when the line is long, they don't open more cashiers! Looks like plenty of employees but nothing changes as far as efficiency with taking orders. Other customers voice the same concerns while standing in line. read more

Quick breakfast before work. The team this morning was very courteous and ensured to communicate with every customer that was waiting to give them an update on their order. Hard to find attentiveness like that. They also added a mint to my order, which was nice. read more

Chick-fil-A - Coffee and a mint - Fast Food Near Me - Orlando, Florida

I stopped at the Cick-fil-A drive through restaurant and bought a 3pc chicken snack. The service was fast and the chicken strips were tasty but small. I guess everyone is scaling down on portion size. Price for this $6.95, go figure... read more

Chick-fil-A - 3pc chicken fingers - Fast Food Near Me - Orlando, Florida

I love that this Chick-fil-A is so close to my home. I come here at least every two weeks. It says that it's the only location in this area. It gets pretty packed and that comes in waves. read more

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Team is always focused on helping all of the customers. I went for breakfast and it was super busy. The manager by the register ensured he greeted all of the customers and got everyone take care of quickly. Well done! read more

Food is fine service is fine. The ambiance, I can't say because I always drive through. The standout is the breakfast biscuits and I always get it with strawberry jam. I would rather go to PDQ 90% of the time but CFA wins out for breakfast read more

They are typically run like a well oiled machine. Chick fil a drive through is always smooth and quick. Today was just not their day! It started off with a burnt muffin sandwich. Ok, no worries, things happen. You'd typically not put the sandwich together if the bread is burnt, but I was ok to go back inside and ask for a remake. Well, 2nd attempt; burnt again. The nice girl upfront apologized and explained the muffin is always hit or miss with their toasters, no worries, I'll get the sandwich on a biscuit instead. She told them to make it with a biscuit. It comes back on an English muffin, with no egg. At this point in time it's already 12 minutes later. On any other day it wouldn't be a big deal except i have my 3 kids in the car waiting and wondering where I am. 4th attempt was right. But there was no urgency, no 'on the fly', nothing. Just frustrating to say the least. read more

I'm not sure why the low stars. I had the best customer service . there was a mess up on my order and right away the manager and staff were attentive and customer service was excellent. I gave them more than 5 stars thank u for ur help . read more

Slowest chick fil a I've ever been to.. I avoid coming to this location if I'm in a rush. Typically, chick fil a lines don't intimidate me as they're usually so fast but for some reason this one isn't. read more

12pm on a Thursday afternoon and no line? I parked, walked in and ordered rather quickly. Excellent and friendly staff took my order, asked what sauces I wanted, and brought the food out to the table. The sandwich was excellent, but the waffle fries were lifeless. They were hot, but not crispy which I'll say might be a first for me at any fast food place. Not sure how they did that but they did. That's the reason for 4 stars. Maybe the hype died down or something, but this seems to be a decent location. read more

Pretty good chick-fil-a! Drivethru was fast and efficient! That's always a plus! Our food came out nice and hot! I ordered my usual Spicy Chicken Deluxe combo however they forgot the deluxe part... no tomato and no lettuce... sad face! I just ate it because I was starving! And my hands had just been sanitized to eat and I wasn't going through the entire process to clean up again lol! Everything tasted great as usual! Clean location - despite the women's restroom having some trash on the ground! I've seen worst. For the mommies and daddies - we love when a bathroom has a changing table! So I'm happy to report that this one does! Couldn't check the male restroom though! We left pleased! read more

Chick-fil-A - Fast Food Near Me - Orlando, Florida

I stopped here for my lunch break with my coworkers and what we witnessed was truly appalling. This location is across the street from a school. Upon entering we were greeted by a sign that said that minors under 18 were not welcome to eat in the restaurant and could only take their food for carry out. Inside, it was not very crowded. Plenty of tables still open. There was group of teenagers eating their food, just chatting or looking at their phones. A woman, the manager, came around and started going table to table of younger looking customers and asking them if they were over 18 and ASKING FOR THEIR IDs. When she got to the table of teenagers I guess one or multiple of them were not 18 and she asked them to leave. We asked why this was happening and she said it was a safety concern because they'd been having problems with the teenagers from the school fighting and being disruptive. We told her okay, but these kids were just eating their food that they paid for and were not being disruptive so there was no reason for them to leave. She said that they should have been told before they got their food that they couldn't stay, that the school already knew that they were doing this, as if any of that made it okay. I have worked with teens for YEARS. While I understand how they can be a rowdy group and I'm sure being located so close to the school can overwhelm the restaurant at times, to apply a blanket policy that bans all kids from eating there is completely inappropriate. And to be demanding IDs of customers for them to be able to dine there is a ridiculous violation. If there are problems with disruptive teens, that needs to be handled on a case by case basis. Banning kids who are quietly eating the food they purchased and demanding identification from any customer who looks young is the absolute WRONG way to handle this. Businesses serve the communities in which they are located. When you are located a stones throw from a school you are going to serve students. To ban these kids is honestly shameful. And as a customer myself, it made me incredibly uncomfortable seeing these kids being targeted by management for no reason. It not only makes me want to never come back, it also makes me want to tell everyone I know not to go here as they are unfairly treating young people with suspicion and discriminatory practices. How is it appropriate to have employees who are under 18 but not permit customers of the same age into the dining area? Find a new solution. read more

Chick-fil-A - Sign on the front door informing customers that minors can't eat inside. - Fast Food Near Me - Orlando, Florida

Haven't had a bad experience yet. I always get it delivered. But chicken nuggets are delicious, so are the friesssss!!! And that chick fil a sauce so so good!!!!! read more

I have never had a bad experience at a Chick-fil-A and this one is no different. Truthfully, the only negatives I have about any of them is that only relatively few are allowing indoor dining. Thankfully, this is Florida, where there are many opportunities to eat outside. As always, the staff here is very friendly and helpful. I have often said that I wish every business practiced customer service in the same way. Chick-fil-A excels not only in their food, but in their personality and character. Great people. The food is totally predictable and reliable. Predictably and reliably good, that is. With the chicken sandwiches, there is, of course, some variety to the thickness of the chicken breast you get, but that only makes sense. Whatever the size, it will be fixed deliciously. If you're a fan of Mac and Cheese, as my wife is, you'll also love it here. Finally, why not top it off with a shake. After a full meal, the large shake is far too much, so I grabbed a small Cookies 'n Cream shake, which was borderline for being able to finish it. My wife wanted a vanilla cone, but for some reason COVID has restricted things to only a dish of ice cream. Not sure why that is, but I'm assuming distribution issues. This was also one of the least busy of the Chick-fil-A's that I've been to. Especially around lunchtime. Most of these feature drive-thru lines that look like somebody is giving money away. This one moved quickly and was never overwhelming the parking lot. Bottom line, if you're in the Lake Nona area and up for a good chicken sandwich, this is a good spot. read more

Chick-fil-A - No dining in here - Fast Food Near Me - Orlando, Florida

Possibily the worst Chick-fil-A I've ever been to. Slow service both from an ordering standpoint and receiving food. A dining room that was not maintained. Fries that weren't very hot by the time I got them. The chicken was hot but it looked like the oil needed changing. read more

This restaurant is one of the best Chick-fil-A in all Orlando because the food and the people that works there is very nice

Very good food, very god service and very good ambience. There is always a lot of people in the place.

Love it! If you are going to have "fast food" this should be your go to. Great selection of sandwiches and salads. The staff at this location really seems to want to be there. I have never seen this place empty expect for Sundays when they are closed. Always staff around cleaning the restaurant area. Like the two drive thru lines. I have never had my order made wrong. Best Arnond Palmer there is. Just be sure to ask for light on the ice, otherwise it is mostly ice. Love there sauces. Always ask for extra pickles on the #1 deluxe meal. I usually buy their chick-fil-a sauce in the tub for the house, its so good. The honey mustard and buffalo sauce are also worth giving a try. Love dipping the waffle fries in the sauces. who needs ketchup when the sauce is so great. Located off the main road be sure to look out for it so you don't miss it. read more

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Let's start by saying that people in this area have been waiting with bated breath to give their money the CFA. Ain't gonna lie...we loves us some CFA. Still I think that some places take that for granted. Case in point. Tried calling for a mini tray 15 minutes before breakfast ended. The woman on the seemed confused. Told her I wasn't sure what the tray size what but thought is was 20 or so. She said they need an hour. Asked if I ordered 4 chick mini meals could they do it. Response yes. Said this is less than that. She took the order and I explained I was almost there but of course I knew I'd have to wait . (BTW order this all the time with short lead time) The other day I get a meal and the sandwich was soggy from the condensation. Little gross but fresh. Bottom line....this place is new and several issues recurring issues with food and service. Sometimes it seems that this CF takes it for granted that they are well...CF and that people are going to trip over themselves to hand them their money. It shows and it's not a good look. Driving 7 miles outta way to avoid this one. I'd say 2 1/2 stars because it's a hit or miss. read more

Chick-fil-A - Store Front - Fast Food Near Me - Orlando, Florida

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I love this location! I live down the road and there is always a great service! Long lines like in a any other CFA but they go by fast. I have no issues ever here and food is always so tasty. Thank you CFA read more

We have been at this location multiple times since it's opened. Along with different days and from morning to evening. No matter what it is always busy but the line goes through pretty quickly and they have it figured all out. It's been twice that I have done curbside to hopefully get through quicker and it always takes longer. Plus I have had to call both times asking where my food is because I kept seeing cars that came after me leave. Both time they mess up my drink and forget my sauces. Trust me I will continue to comeback but will double check my order no matter what before leaving! read more

tiny little peice of meat in the spicy deluxe sandwich. I have been to this store since its opening about once a week. The management is going downhill. They have messed up my orders when I order for pickup several times. The waiting time is getting longer. Today a young boy was taking my order couldn't even put my name on the order and he just let it go. The girl who brought out the food did not even call my name but asked what I have ordered. she then take away that little sticker stapled on the bag. The kids thought by doing so I would not know the fact that he did not take my name without say anything. And look at the Spicy Skinny Deluxe Sandwich I got. Did they split the meat into two pieces?! Such a disappointment! read more

Chick-fil-A - Fast Food Near Me - Orlando, Florida

Definitely need to hire older employees, they never change they're oil out during the day especially going into the evening and you can absolutely taste it in the food, having to spend 50$ to get food you can hardly eat sucks also I asked for a crispy chicken sandwich with no pickles not only did they give it to me WITH PICKLES BUT GAVE ME A SPICY CHICKEN SANDWICH they're lucky I tried it before giving it to my kid if not I would've definitely spun back. Horrible service. read more

Ice cream machine broken. Ordered a chicken club and they forgot cheese and bacon. They also forgot my fries. Line was long, employees working hard but terrible with memory lol read more

Well...this location opened yesterday. It was mobbed all day and I was expecting the same this morning. I was pleasantly surprised when it wasn't. Only about 10 cars in process of ordering and receiving food. Order was taken quickly and efficiently. Completely new design with 2 drive-thru lanes built into the process from start to finish. We will see what happens and how effective once it is full of cars and people but today it worked great. Pulled into their covered drive thru lane and was greeted by name and exuberant staff. Sat and waited in a covered area until my food was delivered to me. Gone are the days of handing food out a window. CFA continues to raise the bar with their customer experience. Received food in a timely manner and off I went. Next to the covered lane is a second lane only accessible for drive-thru and is there so when they are extremely slammed they can manage the crowds. Well Done Chick-fil-A...I wish you excellent success. read more

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I just went through the drive through. Asked the young lady when I got my food specifically if my soup was in the bag as it didn't seem heavy enough- she assured me it was- got home and it wasn't there. Called and was told by the manager that the only way to refund was for me to go back there. How inconvenient and costly and not helpful. I am very surprised that this is their customer service policy. Horrible service read more

Love our Chick-fil-A! Always fast to serve and we've never had any problems with any of our orders - we go every week

I just walked into Chick-fil-A and there was my order that I ordered online sitting their for me to grab! Everyone is so nice! Held the door open for me and when I sat down to eat, my food was piping hot and delicious! Thank you!! read more

Best food i have ever had. They gave me my food and they didn't even look like they needed to. They just did because i told them. I ate the food and it was great i love their food. Some of the food i gave to my friend and he loved too. I attached a picture of the food and the food i ate read more

Chick-fil-A - A snack - Fast Food Near Me - Orlando, Florida

UPDATE: I sent this to Corp BEFORE posting it here Bc I believe in allowing the location to fix things first...posted pictures of their response. Doesn't seem like Chick-fil-A cares so I will not support them. I'm going to LEE VISTA from now on. I have had 2 separate occasions where I'm VERY dissatisfied with the service at the Lake Nona location. Today was the straw that broke the camels back. I put in a order on the app for pick up in drive thru at 9:35am, wait behind 2 cars, get to the drive thru, after giving lady my name she tells me to get behind everyone else NOT in a separate line where orders have been placed prior. Wait, get notification that order is read & team member will have it available at pick up window, get to window, lady says "order is not ready." I ask her why this location NEVER has things together, she said "i don't know" apologize. I tell her, I put this order through the app , it should be waiting on me, it's ridiculous. A guy comes back, has my order and I leave the store at 9:52am. I work a mile away. This is terrible service. I was excited about this location but every time I've patronize this business, it's been a disappointment. read more

Chick-fil-A - Response from Corp about my horrible experience. - Fast Food Near Me - Orlando, Florida

Worst Chick fil a I have ever been to. Out of all the times I have ordered here I can't think of 1x it was smooth from order to pick up! I dread going here. I am at the point where I will not be going back due to the poor service, slow turn around and never getting an order correct. Im done! read more

Good service but dumb policy's. Minors can't eat inside??! What do they need my diploma wtf! Do better.

Excellent service and food order was accurate. Really enjoy these last few visits. Highly recommend this location.

Horrible service , wait was long and I ordered on app, only person that helped me was Joel, the rest of the managers just stared at me while I waited , you're better off driving to other locations.. read more

Have been here to this location several times. Each time something always happens. If it nots the food order that I place is wrong, things are burnt or wrong drink. I am new to this area and I used to go to my chick fil a 3 times a day. I have called the restaurant several times and asked to speak to the owner and past off to the marketing person and still waiting for a phone call. NOT A FAN! read more

Always could count on Chick-fil-A for a lunch or dinner for a good fresh to order meal. Not anymore. Ordered 2 grilled chicken deluxe sandwich's and they both looked and tasted burnt. They even smelled burnt after scraping it off. I called and they gave us the crispy ones. They are very very salty, that is why we ordered the grilled sandwich's. Come on Chick-fil-A you are better than this. I do not usually write bad reviews and give chances. But this needs to change. We all love Chick-fil-A and know you can work to bring back your reputation. read more

This is not a chick fil a experience I'm used to. Looks like a zoo inside of there. All the kids are on their phones and just talking to one another. That's totally fine if they were to have their food on time and meals prepared properly. I love Chick-fil-A so I obviously don't want to stop eating there but this location is making it so hard! read more

Whether you go through the drive-thru or pick-up at this location it's going to be a nightmare. The service and disorganization is awful. Despite how busy the restaurant was today, some employees were flirting with each other instead of working. Also, all these "DoorDash" drivers just picked up other people's orders and didn't verify them. Orders, including mine, had to be remade. read more

I've been sitting in this drive through for 18 minutes and still haven't ordered. They are completely disorganized and leadership doesn't seem competent enough to run a business. read more