Chains are tough to review as it's out of the employees hands for how they operate and it's decided by a much bigger corporate entity. So I will say my experience with the employees here was kind, quick and no extra fluff to the experience. They were just good at what they do. However I'm just disappointed in a few things in my experience. I haven't been to chipotle in a while so when I saw they had a queso sauce I decided to get some. There was no indication that it costed extra so I asked them for it. I already knew guacamole was extra, but I ordered it because I just wanted it. I also ordered a drink. So my drink, guac, and queso nearly doubled the cost of my order of a chicken bowl even though it had about 8 ingredients already. I feel that's down right robbery to charge so much for those extra ingredients. After I understood the break down of the charges that were verbally said to me I went to go pay on the machine with my card. I paid without making a scene of it but I found it very questionable that the card machine on the customer side of the register did not digitally show how much I was being charged. It only said tap or swipe to pay. I know I can just check my card charges online to make sure but I didn't even get a paper receipt, just my food in a bag. Again I know it's not the workers, my food was good and it was a quick and simple experience. But I do feel a little disheartened that these happened, and it makes me not want to get the same extra items the next time I come to chipotle or even just remember to pay cash. read more

If you want to get bottom of the barrel customer service, workers who are higher than the Empire State Building, and orders that look like Picasso paintings you have come to the right spot. If I could place bets on them messing my order up I would be a millionaire. Don't go to this location. Bad service bad food hygiene ( guy scooped ride out of a customers bowl with his fingers back into the rice container). 0/5. The only person with a brain was the nice young lady at the counter who caught her coworkers sloppy mistakes. read more

Welp, here I am again at this dump. Before I tell my story I would like to say I did not eat anything all day and just walked from the fair. Anyways, me and my friends go to chipotle to get quick food before heading home after a long night, we walk in and the line is huge and the workers are already slacking off. I watch the young guy at the working station and he is taking his sweet time for everyone's portions. Now, I go up and ask for a bowl as usual and ask for white rice. He gives me 2 small scoops and it barely filled up any of bowl. If you thought the misery was just that don't we are just getting started. I ask for chicken like always and he gives the me worst scoop I've ever seen in my life and moves on. I continue down the lane and I am not that upset because I was so hungry, but that is when doomsday struck. I ask for guacamole and there is none left. I ask are you sure there is none and the back and they did not even consider looking at all. Along with that there was guacamole on the side for online orders but they said no. Why couldn't they just help me out and take one scoop on a late night where they won't get much more orders. In conclusion, I took a year break before this for a reason and it is not my first time making a review, I will not be going here EVER again. read more

Chipotle Mexican Grill - Mexican Near Me - New Providence, New Jersey

This review is on behalf of my sister who visited this location. I will preface this with we used to REGULARLY go to chipotle for burritos or burrito bowls mostly allll the time while growing up and now moreso sporadically (2x a year max) but generally big fans until this. My sister said: "I just got a chicken bowl at this chipotle location and there were 2 pieces of small glass in my bowl. I am lucky i bit down on it with my teeth and that it didn't cut the inside of my mouth. How this even occurs is beyond me and makes me question the cleanliness and practices of this location and all others. I will never come back to this location or chipotle in general. Disgusting " She did reach out to customer service and they did inquire with her about her experience and they did issue her a refund so I do give them credit for that but felt like she needed more to get her to return as a customer. Oof. read more

This restaurant cheats the online ordering system so they "make their numbers." I ordered for a 730pm pickup and finally left at 810pm. How is this acceptable? Where is corporate? read more

My food was so bad I ordered a burrito with 4 things in it ended up being just guacamole and rice and the rice tasted like old maggots. Never come here ever read more

Chipotle Mexican Grill - My dogshit burrito - Mexican Near Me - New Providence, New Jersey

I went in and ordered a burrito bowl for dinner and after a few bites I realized I was chewing on something plastic and stretchy. read more

Chipotle Mexican Grill - I'm holding the plastic next to my burrito bowl - Mexican Near Me - New Providence, New Jersey

I just got chicken and rice and this girl gave me absolutely fucking nothing for my bowl like what the fuck. Not coming here again.

Nobody knows how to read an order. We ask for no beans in our chicken bowls. Guess what, we get beans. read more

Chipotle Mexican Grill - Beans when we ask for no beans - Mexican Near Me - New Providence, New Jersey

You'd think the staff pays for the food themselves. Half a spoonful of rice half a spoonful of beans and the double chicken was portioned for an infant. For 14 dollars they are lucky I didn't take 2 bottles of Tabasco's and a napkin holder. Chipotle's fall off needs to be studied and the establishment, obliterated. read more

This might be one of the filthiest Chipotle locations I've ever visited. I walked in and couldn't even pick a table to sit at, even though they were all empty, because they were all so dirty with food. Can't walk without stepping on food or someone's used napkin. Counter where you fill up drinks was gross. Not to mention my order was given to me without the chips or guacamole we ordered. read more

I have been to this Chipotle several times and my order is NEVER right. They run out of ingredients (sour cream, guacamole etc.), all the time. The workers there are lazy and seems to always be in a bad mood. There have been several times when I order online and pay extra for guacamole or other ingredients, they don't have the ingredients and do not notify the customer or offer a refund. This is the WORST Chipotle location I've ever been to. read more

This location's service and food seriously sucks! The person serving us was really rude and looked like she didn't want to be there at all. The person at the Cash register didn't even talk and looked like wanted to start a fight. His name was Odia and he automatically assumed that I got extra carne asada (I truly don't know how cause he didn't not talk to me even a single word) and when I looked at the bill and asked him why he charged me extra he just opened the cash register and gave me back a $5 bill without even talking again but he charged me $6.55 plus taxes when he charged me originally. The ice machine was broken and the food sucked! This location should be permanent closed if they don't have the proper staff or basic costumer satisfaction requirements. read more

I went to Chipotle at 4:30 today right before peak dinner hour and I wanted to order the Carne Asada and looked into the metal warmer and saw the meat was dried out and there was not even one portion left - why don't your employees replenish the meat at this point? (the chicken was the same situation) - the meat definitely does NOT look like the TV commercial - not even close. The Barbacoa beef looked good & moist, so I ordered that & it was good. read more

This is the chicken quesadilla I received tonight....need I say more? Will not be returning to this location. Seems like no matter which Chipotle you go to they can't get their sh*t together these days. read more

Chipotle Mexican Grill - Chicken quesadilla - Mexican Near Me - New Providence, New Jersey

They totally suck. I had ordered for a 11 AM pick up but when I got there, a sign stated they are running late and will open at noon. I had another engagement and that is why I chose 11 AM. No call to let customers know they are running late. BTW. You can only by your app phone as they do not take walk ins. This place opens at 10:45 AM but they are never on time. Worse place to go to in my opinion. read more

Unfortunately I had a terrible experience at this chipotle tonight. Wish i could have given 0 stars. They were out of the majority of Ingredients (vinaigrette, white rice, chicken, veggies, pico de gallo, corn salsa, and guacamole) and never informed us before ordering. I actually asked for the vinegrette before ordering and one would think they could elaborate on the other ingredients they were out of. When i got home i realized they gave us giant leaves of spinach as opposed to romaine. The workers were so rude and the store was a mess. Not very organized and they didn't seem to care that we were unsatisfied customers. I had enough with the new providence location I will never go back. Going to Titos burritos in summit next time for good food and actual nice workers who care. read more

Chipotle Mexican Grill - Mexican Near Me - New Providence, New Jersey

Every time I order from this chipotle, without fail, they get my order wrong. Either forgetting a drink or side, or giving me someone else's order entirely, they haven't once gotten an order correct. read more

This is hands down the worst chipotle there is. Something is always wrong with my order without fail. They ALWAYS skimp on the rice even when you ask for extra and they are constantly out of product. Was told today that they were out of sour cream because they had been giving theirs to other stores. How do you allow that to happen? Who is in charge of product ordering and how do they still have a job there? There is literally an acme right around the corner. Send one of your lazy ass employees here there and go buy some sour cream to serve to your customers. You want $20 an hour? Earn it. This location is pathetic and something needs to drastically change here. read more

OUT of tortillas, OUT of black beans, OUT of guacamole, OUT of drink lids, root beer OUT of order, Minute Maid lemonade OUT of order, coke OUT of syrup, garbage all over the utensil area. Truly pathetic. 3/22/2024. read more

I get lunch here pretty often, today was the last time. Ordering in person I never have issues, however if you order pick up on the app expect half the portion sizes you're use to and poor quality. I ordered a burrito bowl and quesadilla today and not only was there practically no food in the bowl there was also paper towels/toilet paper in my food. read more

Chipotle Mexican Grill - Paper towel/toilet paper stuck in my quesadilla. - Mexican Near Me - New Providence, New Jersey

In 20 years of near-weekly Chipotle consumption, this has been, BY FAR my worst ever experience. Not only did the staff ignore all order details, but the food that is delicious at other locations was disgusting and inedible. We also found two long hairs in one bowl. Two of us are now ill. Avoid at all costs. I will not eat Chipotle for months, and never again at 1260 Springfield Ave #2, in New Providence. read more

My son just found a 6 inch piece of saran wrap, plastic in his burrito. Yuck and surprised surprise I can't reach anyone on the phone to complain. read more

Waited over 20 min it's after the pickup time for a mobile order. Despite this it was still terribly screwed up. Awful portion sizes, my burrito bowl was only half filled with hardly any rice. Burrito only had three tiny corn kernel sized pieces of brisket, literally spent more money for less meat, and not a single one of our items had fajita vegetables despite ordering them. Steak and chicken burrito bowl had no chicken, but was drowning in sour cream, and guacamole had pieces of lettuce in it. read more

Went to this Chipotle tonight, which has always been hit or miss. Tonight was a huge miss. First, they were out of regular size cups but would not sell the larger cup fountain drink at the regular cup price. Then they charged me $5 for extra barbacoa in my tacos that was not ordered. Every table in the restaurant was not clean, so we cleaned one ourselves to sit. Lastly the barbacoa was in large chunks and was tougher with more gristle than I have ever had at a chipotle. Overall the food and service were unacceptable. read more

Absolutely filthy and non hygienic kitchen conditions with completely disinterested and sassy staff. High chances of getting sick, if you don't believe me, look at the photo attached. Is the owner of the establishment reading this review? read more

Chipotle Mexican Grill - a view of the kitchen - Mexican Near Me - New Providence, New Jersey

Went in last Saturday and they were not taking in person orders. All the food trays were empty at 7 PM. You apparently have to use the app to order. Not sure what is going on with this location as there always seems to be some issue. read more

I walked in, after multiple attempts at finding something open at 1 in the afternoon on a Sunday at other locations, to be yelled at rudely and loudly "NO IN PERSON ORDERS!" the instant I walked in the door. Based on my afternoon, this is clearly a trend beyond this chain, but why even have a door open to the public if you don't want anyone to use it? read more

Hmmm. Dinner time and No chips. No corn. No guac? This establishment is running on fumes. Back to basics. Help needed for sure. Son and I both agreed not worth returning. So sad. read more

This place is never open anywhere near its published hours. Stopped by at 6 or 7 PM twice in the past week, only to find that it's closed. Really, a restaurant that has this little interest in actually being open should just close for good and something better should take its place. I realize it's a chain, and other Chipotle locations have been much better. This one just doesn't seem to want to exist as a restaurant very often. read more

This used to be a well run Chipotle. Not the case presently. It's dirty, messy and looking tired. Lemme rephrase...this Chipotle SUCKS. Was just there with my daughter, but walked out without getting anything. We waited for 5 full minutes (no line at all) and no one was there to take our order. Two or three people in the kitchen area one cashier, but no one actually taking orders. We'll try the Short Hills location next time. New Providence location is off the list of go-to places. read more

While a chain is a chain and Chipotle is no different, that's one of the nice parts about it. You know what you're getting before you go, and what you're getting is pretty damn good. I was impressed with the cleanliness of this location and appreciated the plentiful seating options. Though it was busy on a recent Friday at lunch time, the line moved quickly and before long I was enjoying my barbacoa bowl, heavy on the veggies. read more

Chipotle Mexican Grill - Mexican Near Me - New Providence, New Jersey

This by far is the worst chipotle in NJ... every time I order from here they make the food the way they want too.... Wrong Wrong Wrong.. I just ordered the beef brisket and received steak with only half the stuff that I requested... this food is very expensive and to not receive what you ordered is not cool at all... read more

I love Chipotle! This is definitely one of the best ones I've ever been to. This place is clean with a friendly staff. I'm not sure what the turnaround is as the last 3 times I came in here in the summer and early fall it was not good! But in the last couple of months this is literally my GO-TO place!! I am normally in and out, the portions are good, and they are fast!! read more

Chipotle Mexican Grill - Carne Asada is the bomb!! - Mexican Near Me - New Providence, New Jersey

This location has messed up 3 out of my last 4 orders. With a family to feed it's stressful when they constantly mess this up. Their policies for how they treat customers with order issues is poor at best. Maybe you get a free guacamole with your next purchase. It's also very hard to troubleshoot. I'm done with Chipotle. read more

I was very surprised by the portion sizes especially when compared to the Chipotle over on Morris Avenue, which judging by their Yelp score on here, is not saying much at all. I have to think this location is a independently owned franchise because if not, Chipotle should be embarrassed. While the workers were friendly enough, I was told that adding an additional portion of rice would cost more, which is the first time I have heard that at a chipotle. When my bowl hit the end of the line, I was definitely disappointed at the amount of food relative to my other experiences. I no longer use the app because I was constantly getting small portions and wanted to be full after a meal and up until this point I had always gotten a much better meal by ordering in person versus the app. I wasn't going to even write a review until I got my side of sour cream which made me chuckle seeing how it was not even half full. I and as you can see others would not recommend ordering at all (in person or online) from this location until the franchise owner takes notice of the reviews and complaints and ensures their employees are being properly trained or Chipotle themselves come see what's going on here. read more

I was already upset leaving Chipotle because my order wasn't ready on time. When I returned home, my children's quesadilla meals were not cooked (the cheese was still cold and not melted), one child was missing her side and the one who had a side of beans found beef in her beans... which she is allergic to. This had to be thrown away. Both my children were hungry. I ordered tacos with crunchy corn tacos because I am allergic to wheat. My tacos came in flour tortillas. I had to throw them away. It was a complete waste of money and convenience because I had to cook dinner anyways. I am a huge fan of Chipotle in general, but I will never return to this location and recommend those with food allergies to stay away. read more

This place is awful. I tried to go in an order take out and they said they were only taking online orders. This wouldn't have bothered me...but every time I have ordered ahead at this location my entire order is soaking wet and inedible so I refuse to do that anymore. I truly don't understand why (1) they can't let people order there (2) everything they make in advance is freaking WET. Someone needs to step in here having a chain restaurant isn't that difficult. read more

Had go wait quite a bit for my food even after I pre-ordered. Kinda chaotic in there...maybe I should go to another one. They forgot part of ny order as well. read more

I am generally a fan of Chipotle but this location is not great. 1. Inefficient workers. I waited some time after their opening to pass judgment so they work out the kinks but I've come to the conclusion that this store is not managed well. For example, several times I've come here (not at rush hour) they ran out of a meat item because it wasn't cooked yet. Really? You can monitor your meats and make them so you don't run out? 2. They put very little chips in their bags-lot less than other stores. Also, couple times I've gotten chips they were stale-yeah to ably because they cheap out on their customers. 3. They are super stingy with their portions. I'm not expecting gigantic portions but every time I order a bowl it's usually 2/3rd full. read more