I usually go to this chipotle but now I'm disappointed and a little disgusted, first I did a online order , I got free guac and it was like a TEASPOON of guac , forgot my cheese and to top it off as I'm eating my food cause I hate to waste I got a bite of hair ! And I had to pull it out my mouth cause it was long! Here's the photo to prove, I'm a guy I have very short hair so doubt it's mine since it just came straight from the bag & im wearing a hat I'm pissed. They gave me 5$ refund I didn't want a refund I just wanted my food the way I ordered and HAIRLESS read more

Chipotle Mexican Grill - Mexican Near Me - Naugatuck, Connecticut

Disappointed in the quality and the portion of food. As a newly opened fast food spot I know the staff need to get acclimated to everything. Honestly this wasn't it. Chipotle just doesn't taste the same as it used too. I don't see myself spending all that money for something that doesn't taste fresh. I know it's not the staffs fault directly. There was also a huge tendon in the chicken and I had to stop myself from getting sick. I didn't continue to eat after. But I'm definitely not going to be going back to this one or any other chipotle for that matter. They're off my list. That doesn't mean that you shouldn't try though! Go try and make your own opinion! read more

See all

Horrible. Ordered to find out after my salad was made that that they didn't have fajita veggies or queso, wouldn't have even ate here. Got a salad with salsa and corn and lettuce because they didn't have half the ingredients. If I was alone I would have just said forget it. Lettuce tasted like chemicals. Was charged for steak though I got 1/2 chicken. Saw them bringing out more queso as I was leaving, didn't get any. asked if they were bring out more veggies and they said they weren't, they didn't get any today. Got home to see I didn't get salad dressing either. Don't recommend. read more

Chipotle Mexican Grill - Tomatoes and corn salad bc they were out of two items at 5pm - Mexican Near Me - Naugatuck, Connecticut

Ordered online. Then waited 24 minutes in line at the drive up after arriving on their READY time. HORRIBLY run restaurant. Never again will I order. read more

Staff was incredibly rude and the chicken is never fully cooked. This place is also very dirty especially for a new location. It's honestly super disappointing. They need new management. read more

Chipotle Mexican Grill - Tomato salsa - Mexican Near Me - Naugatuck, Connecticut

Don't bother... simple order of a burrito and a burrito bowl. Pickup up the digital order only to find out upon arriving home that I didn't get the burrito but 2 burrito bowls. Neither bowl looked the least bit appetizers and literally looked like to was thrown together. Absolutely disgusting. Take a look at the photos of the "food" they served. Never again. I only gave them a 1 as a ZERO is not allowed on Yelp. read more

Chipotle Mexican Grill - This was supposed to be a burrito - Mexican Near Me - Naugatuck, Connecticut

See all

Happy to see a Chipotle in the area. Had chipotle honey chicken tacos with fajita vegetables, lettuce, pico and cheese. The taste and portions were good. Service was efficient and friendly. The indoor tables could have been wiped down more often. The one odd thing was that the door next to the soda fountains open right into the drive thru lane so be careful. read more

Well, the Chipotle affect has taken place in Naugatuck! Despite being open about 3 months, this Chipotle, like many others, has become a dump! No Guacamole (even though a large bowl of avocados was on the counter), no rice-had to wait for it to be made, no Steak at all, and no Fajita Veggies at all. The back counters looked like they had more rice on them than the empty rice bins in the hot well. Even though there were employees there, it didn't look like there was any sense of urgency to get anything done or to prep things for when they ran out of an item. Had 1 guy working the grill and that was about it. Looks like the grill had been scrapped and all the scraps were just thrown on the floor. There was rice and other food all in the bottled beverage well on the customer side. It's as if someone took a bowl of rice and just threw it all over the restaurant! I was really hopeful that this Chipotle would be different from many of the others that have become horrible, but looks like the Naugatuck Chipotle has fallen right in line! Don't waste your time going here, you'll be disappointed! read more

Chipotle Mexican Grill - Rice and food in the customer side drink well. - Mexican Near Me - Naugatuck, Connecticut

See all

Super inconsistent. One time the burrito bowl was overflowing with stuff now this time it's half full. Can't go back because I don't know what I'll get. read more

Zero stars. Literally walked out while they were making my order. They were out of most everything and would not refill their empty ingredients for my bowl. Sorry, not gonna pay if you are too lazy to grab more food. read more

This seems to be one of the worst locations. After giving it several tries the staff is rude, they are often out of items and the place is messy/ dirty most of the time. read more

They always run out of items and are unprepared. After months you think you would know to really bulk up and cook more food for the dinner rush, but no. The management needs to get on the ball and figure it out. read more

We have tried this restaurant on five different occasions and they NEVER have food prepared. It doesn't matter the time of day or day of the week since opening they have lacked the ability to stay stocked for incoming customers. They also Refuse to use vegetables or other items from the drive thru area for walkin customers leaving you with nothing to choose from unless you want a bowl of rice if they have it made. We were poorly treated on multiple occasions and they simply didn't care. Opening night they were well staffed and did a better job than when things got slower. Retraining and stocking what is needed to serve food would be great to start with for improvement suggestions it is a higher priced fast food so expecting better. read more

This gonna be fun so after I place my order I have them 20 mins to make it I get to the pick up like waited another 15 mins it's fine I'm chilling I get to the window told her my name said she got no order and ask if I place the order right location lol then waits another 10 mins she gave me my order I get up and going to have my dinner I'll be damn my entire order is wrong ps it's the wrong order I ain't mad but atleast they could've given me the right order after waiting close to an hr read more

Food tasted great! The staff was very friendly and helpful. I ordered on the app. and used the drive through. I didn't have to wait much time. I will definitely be coming back more often. Love that it's is much closer to home now. read more