This specific Chipotle has exceeded my expectations, and that is not an exaggeration. I have gone everyday for the past two weeks and have been treated no less than the customers at Chick-Fil-A. There is a manager that always is on the floor asking customers if they need anything or are doing all right. I always say: "If you want to see how a restaurant/fast-food place takes care of their kitchen or handles their food, look at their bathrooms", reason being is because if they can't keep their bathroom clean, then imagine the kitchen that is used 100% of the time during the day. There is no other "fast-food" place that has cleaner bathrooms or dining area than Chipotle. I am very satisfied and will keep on going to Chipotle because there is no reason to not go. read more

If you like flies or bugs in your food you'll love this chipotle! Oh and don't even think about calling they will never answer goodluck! read more

Chipotle Mexican Grill - Chicken bowl with a side of fly! - Mexican Near Me - Mcallen, Texas

See all

We've always liked the Chipotle menu options. However, on December 22nd, the restaurant was disgustingly messy. There was a table which was completely covered in crumbs and food trash. We told the manager and he explained that the guests had just left and he'd get someone to clean it. It took 15 minutes before someone cleaned it. The employee only cleaned the tabletop but there was a lot of crumbs on the floor all around the table. The staff did not bother cleaning the floor or the other two tables next to it which also had crumbs but not as much. The manager there has failed to train their staff that appearance is vitally important too. Additionally, the fountain ice machine had a huge pile of ice which no one on staff noticed. The glass doors were also dirty and the floors of the entire restaurant were dirty, especially under the trash receptacle by the entry door. I'm not sure what kind of training Chipotle provides their managers and staff but it's very apparent that cleanliness is not important to them. It was disgusting and gross. read more

See all

I don't know how they are closing at 11 PM if it's 8:11 PM right now and they have nothing to offer. No Gauc, no salad, no fresh meats. It's honestly pathetic when you go to PURCHASE a meal and they're scraping the bottom of the pans and giggling when you ask if they have anymore in the back and they say no. It's not funny -.-, it's annoying. I'm PAYING for food.... Not scraps. Be better and don't be feeding your customers the 5 leaves that are left at the bottom of the salad bin and calling it a "salad." read more

I come to this location often and half of the time the rice is never cooked properly. NEVER order online because 8 times out of 10 the rice is raw. When you order in the actual line, it's hit or miss. Today was a MISS! My rice was RAW. I know some might ask, why not say anything? They are aware. If I'm dining in, I'll just ask them to make me a new bowl and they do so I don't complain. The other nearest chipotle is across town, I really love this place but somethings got to give. read more

Great food. Only thing they charge for a side of tortilla. Yet you can ask to give you more of something and they will but don't ask for a tortilla because it is .50 cents. ‍ read more

Well, they weren't horrible but definitely not up to Chipotle standards. They had no vinaigrette, understandable. but when i asked for a side a honey the line server told me flat out they didn't have any... We all know chipotle is an open kitchen and from the line i saw the honey on the shelf. which i had to point out and then gladly was given a side of honey. so now im eating and realize the black beans had no flavor it's literally reheating up beans with some water then adding lime juice and salt. guess they were too busy to realize they aren't taste testing their food. i won't put 1 start cause im being realistic but i know y'all are are going through it with a new general manager but yikes. I will say the brown rice was delicious, chicken good and the guac as well. i'm remembering they also didn't have fajita veggies another bummer. read more

Chipotle Mexican Grill - Side of honey - Mexican Near Me - Mcallen, Texas

Never seemed to have a problem with this place until today. Always had good portions and good food. Today on April 7, I was absolutely devastated with the ridiculous portions given to me. I'm not sure if they were running out of supply or what, but I paid 30 dollars for two meals with barely any chicken, rice, and all the above in it. Absolute minuscule portions. I'm only leaving this review because I hope something like this doesn't happen again. How am I gunna pay 30 dollars for one tiny scoop of rice and chicken. I asked for another scoop which was still small, and was double charged. Cmon man fix your portions. Stop selling 15 dollar burritos with almost nothing in them. Thank you. read more

Good fresh ingredients yummy for my tummy i got the bowl my son the burrito service was quick and employees were nice read more

Chipotle Mexican Grill - Menu - Mexican Near Me - Mcallen, Texas

See all

The WORST Chipotle I have ever been to. 1. Bathrooms were dirty. 2. Floors were filthy. 3. Fountain was dirty and sticky. 4. Food choices were cold, old, and dry. 5. Tables were dirty. 6. Trash cans were overflowing. 7. Dressing was unavailable. read more

Horrible attitude from the employees, they act like they own the place. Making faces as soon as we walked in and the female with the constipated face served us half a spoon of chicken and when asked to please do a full serving they wanted to charge us extra...? Worst chipotle spot in the valley for sure. read more

Sub-par cooking of the food. My order was under cooked, rice was hard and beans also. You try to call the place where you ordered it and get a stupid machine that pretty much doesn't help one bit to get your order fixed. Very poor way to handle customers. read more

Chipotle Mexican Grill - Mexican Near Me - Mcallen, Texas

horrible customer service.. no greet.. no napkins, no utensils.. didn't remind me about the app HORRIBLE SERVICE

This is my favorite spot to eat at it's nice and quite great if you work on a laptop while eating

Clean, nice, great customer service! I decided to have brown rice, chicken, lots of rice, black beans and sour cream! Soooo good! Quick in and out! Love this place and will be back! My fiancé ordered the same thing but with cheese. Spicy but good! I normally eat freebirds, but this was great. Got the Apple juice to go with it! read more

Chipotle Mexican Grill - I usually eat at Freebirds, but I finally decided to try this bowl! So good!! - Mexican Near Me - Mcallen, Texas

See all

This is possibly the worst chipotle I've been to. The food was cold and overall not good. I asked the worker for some extra things and rude faces were made overall I won't be going back to say the least. read more

Tables were super dirty, trash everywhere. Food was good. music was too loud to even enjoy being there. the women employees are snotty and rude. no one wears hairnets, and they're super unhelpful apart from taking orders. the one on jackson rd is better. i work in fast food and i know how stressful food service can be but the customer service was actually ridiculously bad. read more

The quality of the ingredients used at chipotle make it a favorable place to enjoy but the one thing I wish they would stop doing is making the burritos fat blocks you can't even eat neatly as a burrito is intended to be eaten. The burrito are so sloppy and I know I just have to ask for less but I wish I didn't have to. Free birds always had the best long and well wrapped burritos read more

Went last night to get myself a bowl and found out the Al pastor chicken was no longer a menu item. I was disappointed and just ordered the regular chicken which was dry and with no flavor and when I asked the employee if they would bring it back she kicked me and told me to mind my business HORRIBLE SERVICE!! read more

I do not understand why they have a automated system answering the phones when it doesn't understand all things like a human. This place is rarely busy I'd understand if we was in a bigger city, but McAllen no not at all. It's very frustrating when you can not get a live person on the phone at a restaurant that is not busy. read more

ordered my food at 7:45 was told it'd be ready by 8:00 but i didn't receive it till 8:15. Terrible service, super sloppy, and rude! I ordered tacos but couldn't even find them under all the mess. so many workers for what!!? read more

Today was our first time at Chipotle and we loved it. The food was great and the portions were pretty big. The staff was very nice and the place was very clean. If you stop by make sure you greet Ana, she was amazing. She took time to explain how everything works and made our first experience very memorable. For those who haven't stopped by this is how it works: you have the option of a bowl, tacos or burrito. You make your selection of rice, beans, veggies, salsas, meats and add one such as sour cream, cheese, guacamole. You can also add chips and salsa to your meal. They are lime flavored in case you are not a lime person. Overall it was great dining experience so check it out. read more

See all

Food is good. Coming from an area that is predominantly Hispanic the food is not traditional Mexican food. I like this place because of the healthy Portland the taste of the food. Today I used the app to scan and pay my order . For some reason I couldn't pay with the app which was my fault. I didn't have money to pay because I'm using paperless transactions due to covid 19. I explained sorry I couldn't pay it was ok never mind. The manager called me back before I left and said it's ok it's on us. Well I said thank you and fortunately found a credit card in my car and paid for it. Still thank you . The manager here is kind and cares about the people. 5 stars for costumer service . read more

The Chipotle at North McAllen was fairly empty. This Chipotle is out of my regular route but we happened to be near it at the time. It's my first visit to this location but I'm a regular at other Chipotle locations Valley Wide. The place being empty was a positive experience for us. We didn't have to wait in line to get our food and we were attended promptly. The staff was attentive and kept themselves busy even though they weren't directly helping customers. Staff was cleaning the tables, the fountain drink area, and other areas behind the food counter. Our order was correctly taken the first time. Both, my wife and I ordered Chipotle burritos with chicken as the protein. Black beans and green lime rice make a great addition to any burrito. After that, I add cheese buy my wife doesn't. We asked for 2 cups of mild salsa and a bag of chips to share. The person taking our order placed both burritos next to each other but my only minor complaint with all Chipotles that I've visited is that they don't properly label the burritos. This is a concern because once the burritos are wrapped up, you can't see what's on the inside until you bite it. In our case, my wife is allergic to dairy, so she can't have the cheese that I add to mine. Since our orders are almost identical, just labeling them 1 and 2 isn't enough because we might not remember which one was being made first. It has happened to us that the initially made burrito gets switch in the process of it being made. Other than that, the restaurant is in great shape, the staff is attentive, and the food is fresh and good tasting. Though this location is too far for me to frequent, if it is near you, I would say drop by this Chipotle location when you get the craving for it. Of the 3 available in the Rio Grande Valley, this one is at the top of my list. read more

I have always like chipotle. But this particular location I went to on Saturday at October the 30th and I literally got extremely sick and all I got was a burrito bowl with their veggies and honestly I really miss the days when it was Covid time because the people working actually cared about their jobs and now just the people that are running out of unemployment or just working because they have to and it sucks to see so many lazy ass workers out here especially in the valley because we're trying to grow this place and it should be getting better not worse read more

Have been coming to this ppace for about 6 months and never had a bad bowl. Love that i can order on my app and just send my daughter to get the food lol. The staff is always super friendly and more then willing to make sure that you get what you want the way you want it. read more

Absolutely loved the taste! Fresh tasting food for a change! Came in for lunch with my beautiful wife. Had a Burrito, which is huge and packed with your choice of fillings. Loved the Carnitas I chose as my protein. They were tasty and soft. My wife had the chicken which had a specific seasoning and added great flavor. Chips and salsa add a great crunch and accompany the Burrito well. Place is clean. Staff is great and attentive. Plan to spend a good $10 or so with drink. Portion is huge. Quite honestly, we could have both eaten and been satisfied with one Burrito. But now we know for next time...which should be very soon! read more

See all

Customer service was awesome! Best service I've ever received, probably. First time here and, while I haven't tasted the food yet, their service has me wanting to come back! read more

Food orders are not checked for quality. Delivery order arrived cold. Items were extremely small servings. Order included items I did not order and missing ordered items that were ordered. Drink had particles that looked like seeds or paint chips. I was so disgusted, I threw all of the food out. I don't need food poisoning from this place. Yuck! read more

While I love chipotle lately I feel like I'm playing Russian roulette with my stomach every time I eat there. Buyer beware.

I'm in love with Chipotle, so I'm 100% for trying any location at any time ever; however, I wanted to write a review of this specific one because the staff is so unbelievably friendly, it's almost startling. I've never encountered a rude Chipotle worker, but I've never ever encountered a team like the one here. The food is always fresh and every worker greets you and makes some effort to ask how you're doing/how your day has been/ what you've been up to, etc and they're not at all overbearing about it. I didn't think my experience at a Chipotle could get better till I walked into this one. Keep up the amazing work!!!!! read more

Great place for some fast Mexican food, quick service, the staff is young and seem happy.

Outstanding food choices and could eat this food anytime! The food is always fresh and tasty.

My go to spot! Workers always have a smile & ask about your day! I always get a burrito bowl and there is always more than enough for one meal for myself. Love this place! read more

This place is a MUST! The customer service is AWESOME and the food is just as great. Juan, one of the employees, came up to us before we were heading out just to ask us about our experience, I've never had that happen to me anywhere without a server. I will be going back! SUCH A GREAT TEAM, CHIPOTLE, YOU PICKED THEM WELL! read more

This chipotle is the cleanest I've seen. The people who work there are real awesome and professional. Although I didn't catch her name the manager was very pleased to hear how clean area and how fresh the food looked. I would highly recommend if you are in the area. read more