This was one of the nicest Whataburgers I've been to. The building and facilities are clean. The parking lot is well kept and sufficientky spacious. The service is excellent. I was not given a number, but asked for my name, and my order was delivered to my table. The food was hot and fresh. I don't remember going to this one before, but I'd go out of my way to go again. read more

Whataburger - #1 Meal. Whataburger - Burgers Near Me - Mcallen, Texas

Such an amazing experience I had a enjoyable meal all fresh the cooks where wearing gloves always a good sign when handling my food I feel more relaxed while eating also the workers where so nice they brought me my order in less than 2 min it was all fresh they treated me with awesome hospitality I will definitely come back for sure!! read more

I went by early morning on my way to work and ordered by drive thru a simple BOB breakfast sandwich combo. I was literally the only car there. To start with the coffee was extra bitter and just plain nasty, the BOB sandwich turned out to be a biscuit. Not sure why if the lady repeated the order back to me confirming the BOB sandwich. Food was cold and not well received. Awful place to get your breakfast. You're better off getting a taco at a gas station. I would rate them a no stars if possible! read more

not really sure why it's closed, i checked online and it said "open 24/7" just went to buy food for my sick mom and it looked open since i saw people inside. i noticed the cars were blocking the driveway and some parking, if it's closed turn off the lights and clocked out. saw everyone on the food just sitting and flip us off "no" while i was trying to open the door. i understand it was closed after seeing the doors locked, just. go. home. read more

First of all, management is horrible. This location's customer service is nonexistent, except for one nice and kind small blonde girl that took my order and actually gave me the food that I payed for in the end. I was waiting in the first line for at least 20 minutes while everyone else, including the people behind me, got their food first. This was a communication misunderstanding. I wasn't told that I had to wait for the Apple Pie that I payed for. Fine. However, I was being completely ignored by all the workers passing by me. I was the only car at the front of the line that was blocking everyone else, because I had not received my food or been told to wait in a parking space for the Apple Pie. Eventually I finally got someone's attention. Some guy with glasses and a vest, I didn't get his name. When I asked him if my order was ready and showed my receipt to him, he took my receipt and handed me someone else's order. I noticed that he didn't even bother to read the receipt because the name on the wrong order was completely different. It seemed like this person just wanted to hand me whatever food he saw in front of him. I then walked inside to receive the food that I payed for. When I walked in I was ignored by the girl at the register and the manager, who was next to this girl, and didn't seem to care that I was trying to communicate with them. But they seemed to be having a great conversation amongst themselves. I confronted them and told the manager that I had not received my food at all. The manager argued that some worker told them they had already given me a bag of food. I replied with "Yes, but it was the wrong food." I gave him the wrong order's receipt, to which he then rudely asked me to give back the wrong order so that they can dispose of the food. In my opinion, giving back the food shouldn't matter. I got both receipts for the right order and the wrong order. You have transactional history available to you at all times to acknowledge that I'm not trying to get more food for free. I fail to see where I could be lying about receiving the wrong food. You have *cameras* as well. There's no real reason to need to give back the wrong food. However, other than disposing perfectly good food, I didn't see reason to argue over some food that I didn't even want in the first place. Agree to disagree, the manager then walked off to tell someone else to do the manager's job and receive the wrong food from me. Probably because this manager doesn't actually want to do his job and deal with fixing a problem. Eventually this annoying and time consuming experience ends with the only nice person hired in this location, the small blonde girl. She speaks very low for this noisy location and is way too kind to have to work with literally everyone else around her. She hands me my food and apologizes for the inconvenience with what felt like genuine worry because I'm certain that everyone else, including her manager, is going to point blame to her for everyone else's mistakes. It's unfair. I hope that manager and his boss reads this review and considers hiring new people to run this whataburger because it shouldn't be so difficult to be given food that you already paid for. Replace everyone except that blonde girl, she's the only one doing her job correctly. read more

Pulled up to restaurant, placed online order, after 10 minutes stepped out to side door to ask about my order. Employee comes out and I give him my order information and he goes back inside to check on it. After an additional 10 minutes, I approach the same door again. A manager walks out and notifies me that online order parking is in the front. I move my vehicle and my order is brought out. My family and I get home to find we are short one hamburger. I attempt to call the restaurant and learn they are not answering the phone. Spoke with Rosa at their customer service line. Rosa apologized, took my contact information and noted I would be called by a manager. I am still without a hamburger or a phone call from the manager. Should have stayed home. Disappointed. read more

I missed you sweet Whataburger. Took my colleague here for his first time ever. #5 with jalapeños and spicy ketchup. Sort of glad to see that Chicago Investment Fund night controlling interest from the family and are gonna franchise all over the US. read more

Whataburger - Burgers Near Me - Mcallen, Texas

Priscilla is one of the best server available!! She is so nice and she ensures your order is right. I love her! Whataburger should give her a raise! She is absolutely amazing and every time I come she is great! Thank you Priscilla!!! read more

If you go to this location around lunchtime and between the hours of 12 and 2 o'clock through the drive-through be ready to be there for about 30 minutes, it seems like they're trying to get it together but it takes way too long compared To their competition. read more

Whataburger - the entrance to a store - Burgers Near Me - Mcallen, Texas

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I don't care to complain about the fact my fries were cold. I am more disgusted with their Manager Brandon. I waited in the drive through line with five cars ahead of me while my order was only crispy fries and a pie. I understand those in front of me ordered first and they should get their food before me but when three cars behind me start getting theirs orders and I'm still waiting on a small fry it becomes ridiculous. I stop the person bring out the orders and ask where are my fries and was told it was taking longer because I ordered them crispy. Two more cars get their order and he finally comes back with my cold soggy fries. I can't believe I waited that long and that is what I got. I went inside to speak to a manager. Of course I start complaining about waiting and soggy fries only to be told by Brandon "you're not the only customer". How in the world did this man become a manager??? It is one thing to get bad food, it sucks but on top of that get bad customer service??? Brandon I would never have you represent my business. read more

Cleanliness 2 Food 1 Ambience 2 Price 3 Service 4 Whataburger isn't just what it used to be. The location on Nolana was really busy, the drive thru was long and so we decided to go in and dine in. Of course I could understand that when they are busy the place isn't at its finest, however the tables that were empty was sticky and dirty. I don't think they were properly staffed bc tables were not clean, drink station could've used a wipe down, bathroom needs a deodorizer. Our burger came out cold. For what I paid for the meal could've at least hot or warm. I mean the bacon jalapeno cheese burger I order was sad, the bacon was cold and the cheese was really cold sadly looking like it was just put on the burger and sent out. The French fries weren't so good. I didn't want to bother them and return the food bc it would-be longer for me to just eat. I did observe that many people returned their meal. Now the service was something I do express that it was done right. The young lady at the register did her job the best she could. The management should've had two out three others to help this young girl. But she took it like a champ. She got our order right (even though it was horribly cooked, but that's not her fault) was polite and smiled. She let us enjoy the items they offer very politely. I love Whataburger but the food has gone from something you could enjoy to just being plain disappointed and thinking why has this franchise gone so low. Either hire more staff and pay them better so they take pride of their work when they make it still feed and army of hungry people show up or just be a let down like McDonald's but at least it's hot. read more

Not only is the service fast, I never get a bad meal here. The burgers and chicken are both fabulous!

So the other morning (1or 2am) I get out of work, starving after not reading all day and trusting whataburger will give me good food and service. I was F-n wrong. I get to the drive thru and it takes FOREVER to get my BOB & Fries. However Ireland calm, I place the order and with a water. After 20 minutes (yes literally 20 minutes) I got to the window, scanned my phone for the app, for my meal and I asked for ONLY the water THAT I ORDERED FROM THE START, 1.)water 2.) spicy ketchup 3.) picante sauce That's all! Aside from the BOB & FRIES. the girl looked at me with a twisted face, And with an annoyed tone she literally said "are you serious!?" I looked at her as serious as possible and said "yes". She slammed the Window door (I failed to mention she slammed it on me when I was asking for my water) She then returned with a regular ketchup, spicy ketchup, and picante sauce. I thought it was cool, no hard feelings. WRONG AGAIN. She placed them in my hand with an attitude of force as if saying "HERE! TAKE YOUR BULLSHIT AND LEAVE!" Unless this girl got yelled at all day and had to deal with people from different countries all over the world. Then I can understand her frustration. But other than that, she should definitely NOT be working here at whataburger. She's just taking orders, while I waited in a 20 minute line after work just for HER attitude? I paid whataburger to give me this food and HER attitude as extra flavor? Wow. Anyways, This girl needs to Go to McDonald's because it's not working out for her here. My nephew works at McDonald's and still gives better customer service then this girl here at this drive thru. read more

Lady taking orders outside with her tablet was super rude and stole my money, I gave her cash and she said they would give me my change with my food. Got my food but no change. read more

I've come to this whataburger a total of 4 times and the wrong order has been handed to me 50% of the time. Both times that occurred I was asked to pull forward and wait cause my meal was still being cooked. I'm 8 months pregnant, have a bad back and was asked to drive back to pick up the correct meal after I called, which I have no problem with. Reason I am leaving this review is because Miranda the manager there was rude and had the audacity to ask me for the incorrect order back. What is she going to do with that? Give it to someone else? On top of that she gave me nothing for the inconvenience other than a sour attitude. Food is bomb, customer service is whack. read more

It's hard to get things wrong with whataburger but this one is so stingy with their sauces you'd assume each one they give it's coming out of their paycheck. In this instance we asked for two ~extra~ spicy ketchups only to have them come and say they already gave us two and walk back. Another instance we asked for extra ketchups on the intercom and realized we got 1 when we got home. Just an FYI for anyone ordering at this one. read more

Ordered a patty melt and they gave it to me plain and dry... seriously? The whole point of a patty melt is cause of the sauce. Idiots. To top it off I called and all they said is they can make another one? Lol. read more

I love you Whataburger! When I'm gone from the Valley and come back in after a couple hours, days, weeks or months...your #1 with toasted buns, grilled onions, slice jalapeños all the way burger with a large coke - it's is always there for me...no matter how long the wait is...it's always worth it! Thank you to all of your employees from all the Whataburger's. Thank you for making my breakfast, lunch, dinner, midnight snack and Scooby snacks in between! ;) ignore the grumpies and complainers! You never fail us when it comes to good ol Texas Burgers and fries! read more

This is the nearest Whataburger near me. First off the employees are rude af, second every time I order and pull up to the window they seem like they don't know what was ordered and they're always trying to give me something I didn't even order. A message to the management please make sure your employees verify the order before giving it out, and stop being rude to your customers I can't even order through the drive thru without having an employee rush me and talking with a stank ass attitude. read more

I waited 40 minutes in the second line. What is the point if you can't even get our orders As fast as the first line, they mess up your order as well and every time I go they always "apologize for the wait" however they always say it with a smile is if they really don't care. They really need to get their stuff together and figure out a better system, I personally think one line would be sufficient enough because they obviously cannot handle two. read more

Waited in line over 29 minutes this morning. Second time eating at Whataburger. Unhealthy gross and sickening. No wonder Texans have diabetes and heart disease at alarming rates. Never again. read more

This location has been getting better. They're getting a bit quicker to finish drive-through orders and the food is actually hot, even when you drive back home to eat it. read more

Just moved close by and went there last night, the gravy was literally water! The service was fast but our food was barely warm, I live not 5 minutes from this Whataburger. Then asked for sweet tea and got just brewed tea. Won't be going to this Whataburger again. read more

I don't bother with this location anymore because their soda is always flat.. they make my order wrong half of the time. Go to the one on Cage instead. read more

The food is good, if you know Whataburger. The service can be super slow during the lunch hour (I try to avoid) My main complaint is the employees (sometimes three or four at a time) take their breaks at the tables (using laptops) and take up all the best tables. I have no problem with employees taking their breaks but they should have consideration for customers. Overall decent. read more

Stopped by to pick up a meal to share with my wife Sari at Whataburger. We wanted something we could cut in half and still be satisfied so when they offered the "Sweet n Spicy" burger we decided to give it a try. It's a double meat patty burger with cheese, grilled chopped onions, sweet and spicy BBQ sauce, and a side of fries. The portion is perfect for two if you cut it in half. The taste is "Huge" and delicious. It's sweet with a little kick towards the end. The chopped grilled onions give it a delicious twist of flavor. Overall the meal was very tasty and satisfying. Even though we took our food to go, it was still nicely warm by the time we got home. Expect to pay $8 and change it $10 if you "whatasize" it. read more

Drive thru needs some attention from upper management. My last 3 visits I have gotten wrong items

I took my wife to the Valley to visit family and since it was her first trip to Texas, she needed to try Whataburger. She loved it. We both had Whataburgers (mine had jalapeños, obviously) with fries and ice tea. What can I say except that Whataburger is one of my favorite fast food joints. I can't decide if I like Whataburger more than In-N-Out though. I guess I'll have to keep visiting until I decide. read more

Second experience with a whataburger in Texas, and it was a little worse than the first. Was introduced to charging for condiments at this location. Maybe the guy at the register didn't equate that my Ohio driver's license may have meant I didn't know you charged for dipping sauce. No need to act like the godfather granting me a favor by giving me a $.50 thing of sauce on the house. Food was good per the brand, fast service and order fulfillment. read more

Very respectful employees and manager! Everyone's always in a good mood unlike people at McDonald's or BK LOL

As far as I am concerned, this whataburger has the best whataburgers in McAllen. The staff are friendly and efficient and always do their best to please you. read more