Okay, so here's an update: I think you're going downhill, Matteson Chipotle. Two out of the last three visits (within a 10 day period) the guacamole was rancid. Look that word up: rancid. I make guac at home and I do NOT serve it to people when it has begun to turn (which it does, folks, come on now). It's a dead giveaway when it stings your tongue with a fizzy, sharp (horrible) feeling and the consistency of the guac is not firm and cold, but runny (like applesauce) and lukewarm. Also tinged brown and not avocado-green. Secondly: you remind people constantly of the upcharge for guacamole with the exception of "veggie" orders (meatless), why today - all of a sudden - there is NO verbal notification nor a posted sign anywhere that if a customer orders extra cheese, you will draw an "X" on the tin lid and then charge an extra 90 cents? Since when?? This didn't happen a few days ago and there's nothing on the internet advising of this policy change. Look. I can handle 90 extra cents of cheese on my veggie bowl if 1) the cheese is - in fact - EXTRA (don't get me started on your sad extra few strings of cheese, I'm not kidding) and 2) I WAS TOLD FIRST. Once upon a time I gave you 5 stars, today I struggle with 2 and that's only because the customers in line were so friendly while we waited patiently for you all to be better than this, alas... Smh. read more

If I could give zero stars, I would. This was the most chaotic, unsanitary, and unprofessional experience I've ever had at any Chipotle. I waited almost 20 minutes in a line that stretched out the door. There were more employees behind the counter than I've ever seen at this location, yet everything was chaotic and disorganized. Staff were rushing, visibly frustrated, and not communicating with customers. When I ordered half chicken and half pork, the pork they placed in my bowl had a white, congealed-looking substance sitting on top of it. The employee couldn't confidently explain what it was. That alone raised immediate food safety concerns, so I asked for it to be remade. Then things got worse. Once I got home, I discovered my Chipotle bag was completely soaked through and the bowl was leaking heavily, even though the lid was fully sealed. The liquid soaked into my car seat, onto my hand, and my kitchen counter. I posted photos so you can see exactly what I mean. The cashier listed on my receipt as Nathaneal walked away from the register multiple times with customers waiting, mis-stated my order, and seemed annoyed when corrected. When I asked for the manager's name, she hesitated before giving me "Jasmine." The only employee who showed professionalism was the woman working the middle station adding the sides. Between the unsafe food, the leaking packaging, the mess it caused in my car, the long wait, and the unprofessional staff behavior, this entire experience was unacceptable. This location desperately needs better management, proper training, and a serious review of its food safety and sanitation practices. read more

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Worst location to ever exist!!! They are so slow and don't care about you at all. They always get the orders wrong and SUPER UNSANITARY!!! They have the worst attitude ever. The line can be out the door and they won't even bat an eye. They don't even wear gloves most of the time this location should genuinely be shut down!! read more

I was in the mood for a kinda healthy meal. I arrived to a long line in the dining room. The wait was about 10 minutes before I made it to place my order. After making it to the cashier I had to wait an additional 5 minutes to get my order remade due to the cashier letting the customer ahead of me take my order. I shouldn't complain since this time there was fresh chicken instead of the last chicken left. The food was hot but the cashier was not the friendliest. They keep telling me to stop coming here but I be really be trying to give local businesses the chance to redeem themselves. read more

Chipotle Mexican Grill - Chicken burrito bowl - Mexican Near Me - Matteson, Illinois

This is the most terrible service ever.. and unprofessional, applied and went in there to the restaurant... nobody came to me for my interview.. everyone kept looking at me stupid and i sat there 20 minutes for the damn manager... nobody came nor showed up.. do not apply for any of these fast food buisnesses in Matteson because all the customer service is terrible Also they only hire based on skin color.... and ethnicity read more

I love chipotle, however I will never got back to this location again the food was cold and nasty and we found an a piece of avocado skin in. Our quac also the service is terrible very disappointing read more

Chipotle introduced me to a Mexican bowl. I enjoy the mixture of beans rice veggies. It's a hit

I walked in 10:50pm before closing already had all the food packed away cleaning ready to leave what's the point of closing at 11pm if they have everything put away before time read more

I typically order from uber eats when it comes to this location. I will say that the portions are always up to par and the ingredients are always fresh. read more

The place closes at 11. The staff is so lazy they put the ingredients away over 40 minutes before close because they want to go home early. Perhaps the management should be replaced if they can't adequately staff their stores with employees that value their customers to any sort of degree. Pretty sad how far Chipotle has fallen in recent years. Demoralized staff, uncleanly stores, higher prices, and absolutely trash customer service. It was my first time back in a Chipotle in over a year and I see why I stayed away for so long. read more

I almost barfed when my aunt pulled the long hair from her mouth that came from her salad bowl ordered. The mood in the room changed and everyone's appetite seemed to fail with the total disgust read more

Chipotle Mexican Grill - The hair salad bowl tossed after cousin it was found residing in it. - Mexican Near Me - Matteson, Illinois

The service at this location is horrible I have gotten food poisoning multiple times and find weird things in my food. The store also opens at 10:45am on Sunday but everyone in the store was chilling on their phones not trying to unlock the door to service people who come here on their lunch break laughing from the inside because they think this stuff is funny but it's totally an inconvenience and truly disgusting. read more

This is by far the worst Chipotle on the planet. They always have a long line. Not because they are actually busy, but because the employees are always playing around and not working efficiently. Poor customer service. They do not follow online directions. They nickel and dime you like they are spirit airlines. Burnt chicken, brown wilted lettuce, soggy bowl coming right up. If you want to waste your time, be treated poorly, and eat trash food, this is the place for you. read more

I vowed never to eat at Chipotle again, you can read my review for the reasons why. Well, I wanted something different, so I decided to order it twice to see if they have improved since I wrote my last review. Once ordered at Homewood, IL last week and today at Matteson, IL. I figured two different locations, two different results. So how was it? Even worse than before and I now see why I no longer eat here! I ate at Homewood last week, and the staff was nice and place was semi-clean (they opened not long before I went). I ordered a steak burrito, with extra steak, lettuce, brown rice, sour cream, red hot sauce, and cheese. That and a side of chips and guacamole. I watched the girl put 6 pieces of small steak with the first spoon, and 5 with the second. The order was just shy of $25.00. My 10 minute ride home, the burrito was cold by the time I got a plate and started attempting to eat it. I warmed it for 30 seconds in the microwave, then tried again. Too much rice, not near enough steak (despite paying $6.00 for extra steak!), too much sour cream, and the size was about equal to a can of soda. The chips were stale, none of it tasted good. Today, ordered online and wanted to try Matteson. I get there, the big doors are locked and the side door is the only thing open (no explanation given for this, other than the workers likely not wanting more customers coming it.) I went up, told the girl who I was, and she informs me she does not have my name and "Am I sure I ordered in the right place?" Then just walks away from me, like I was bothering her and had no idea what I was doing. After standing there a few minutes with workers just standing around, another girl is on the phone and I wait until she finishes, magically my food was the one sitting there (right in front of the other girl!). I knew it was going to be ice cold by the time I got home, and I hate being right at times. I paid $25.00 exactly ($3.00 tip, rounded off for charity). I get home, the chips are stale (little better than Homewood ones, but far from good or fresh). The guacamole is nasty and has a bit of a sharp taste (similar to the Homewood ones). The burrito was a little shorter but a little fatter than the Homewood one, same ingredients. It was literally cold when I got home (7 minute drive), so I had to warm it in the microwave. It tasted not good at all, none of it did. They were roughly the same size and neither had a reasonable amount of meat, especially considering they charge an extra $6.00 for extra meat as of 08/2023! You deserve more meat without even having to pay extra to begin with! Chipotle is a huge ripoff, for 4 orders of this, I could eat at a good restaurant and pay less than this! The food was lousy, the steak is still barely there, and the portions are all literally mis-proportioned. They both tasted about the same and neither were good by any means. Or go eat at a Mexican restaurant, pay half to 1/3 the price, and eat better, get tons of meat, and way better taste! Staff was polite at Homewood location, as for Matteson,of the two girls I talked to, one was polite, the other was rude and seemed not to want to be bothered with me and my expensive food order! The fact she could not find my order right in front of her face is very telling of the level of service they offer you for a premium! I would not recommend eating at any Chipotle location, they have become a total ripoff (have been a long time no, now just worse than ever) and the food quality frankly sucks! With better staff, more reasonable prices, and more meat, it might be decent but what I ate in the last few years, last week, and today? I would not recommend it to anyone. read more

They literally would not serve me. I stood in line and they were not serve me, but when I walked out, he served the guest behind me

Whoever packs doordash orders, HOW THE FUCK AM I GOING TO EAT MY BOWL WITHOUT UTENSILS.... I currently ordered doordash for my break and turns out i dont have shit to eat my bowl with. Ridiculous. No napkins either.. read more

I went here in the morning a little after 10:45 and the sign said they opened at 10:45 exactly and i seen a worker sitting down eating a chipotle bowl telling me to wait until 11:00 when the sign clearly said 10:45, i was already late to school and i was trying to get a quick chipotle bowl but NEVER AGAIN !! read more

Typical Chipotle. The service was ok, they seemed a bit annoyed they had to work. Looks like they couldn't be bothered to clean the place.

I love chipotle but as I was eating my food there was a peace of hair!! IM disgusted!!! THIS IS GROSS! i know it's not my hair because it was blonde and i have black hair and nobody in my house has blonde hair!! THIS IS GROSS! read more

Chipotle Mexican Grill - Mexican Near Me - Matteson, Illinois

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I need to put a star to be able to comment ! I hated going to this location Bec the staff here treat people like we're begging for food while we pay for it ! My son only have rice chicken cheese corn and lettuce on his bowl but then look on how few are the lettuce . I asked the staff if I can pay extra to fill the bowl with lettuce and she said no it's free but then she said she will put it on the container . And the container is a tiny sauce container seriously ! I need to begged while I'm ready to pay extra ?!!! No more chances of coming in this location at all . Can you blame me driving extra miles to go to tinley park branch while at that branch the staff have more good customer service ! Never ever again in this matteson location yiu guys disappoint me many many times that's it ! read more

I do not recommend this business ! Very poor customer service. My daughter placed an order for burrito bowl. Charged my daughter double the amount for bowl. Young lady who made the burrito bowl marked the top wrong! When asked about mistake server was rude and did not care! Told my daughter she does not make the food! Wow unbelievable. Do not recommend this restaurant at all rude workers and horrible customer service!!! OVER CHARGED!!!' rated 1 read more

I ate at the Matteson Illinois location on July 27, 2017 at 7pm, after receiving a buy 1 get one free coupon for a Burrito Bowl. For the past couple of years I have strongly avoided eating Chipotle because I've been sick with stomach aches multiple times. Plus I've found a ripped of finger nail in my bowl previously at this location! Yes I received a ripped off, dirty finger nail in my burrito bowl. I wanted to vomit after that! I called the manger, and they offered to replace the bowl. I avoided this place like the plague after that! ....But yesterday I attempted to eat there again. My mother and I ordered 2 burrito bowls and the workers were very skimpy with the ingredients!!!!!I had to demand more ingredients! As the young man prepared my bowl, I quickly saw him scoop something out of my bowl really quick, and he tossed it on the floor. "What was that"?, another customer and myself asked him with no reply! I should have walked out then, but I didn't and proceeded to eat my food. A few hours later, both my mother and I both became sick on our stomachs with pains and cramps! I'm seriously done eating this mess, and I mean it this time! I'm not trying to die because I'm trying to save money with a buy 1 get 1 free coupon! The health department needs to shut this place down! read more

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This is quite literally thee worst chipotle in the area I just left out and there was no black beans but the line continues to just 7 black beans in your bowl and act like it's ok there was no limes no fajita peppers there stingy with the servings I expect better for chipotle especially as a former employee I know what chipotle demands from its employees and this is way below the bar some needs to come audit immediately! read more

Ordered a side of chips with our two burrito bowls and this is what they gave us! We also asked if they had more Tabasco sauce and one girl said she would go check, she came back second later and said they were out. We then ask another guy and he brought out two brand new bottles. The level of service at this location is terrible at best. read more

Chipotle Mexican Grill - Bag of "chips". Didn't know they were owned by Lays. Pretty much paid for air and a few chips. - Mexican Near Me - Matteson, Illinois

I don't even know how stupid do you have to be to mess up an order this bad. They got my bowl completely wrong and they forgot an entire bowl. We had to drive all the way back which is a 25 minute drive. And that was just to get the bowl they forgot we didn't even know that messed up the other bowl. Now sitting at are table in wow on how they messed up the other bowl. And I'm very optimistic so I ate my messed bowl anyways until I found a black curly hair in it absolutely disgusting. What happened to food quality. read more

Chipotle Mexican Grill - The bowl they messed up - Mexican Near Me - Matteson, Illinois

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Never going here again. I've been going to this location frequently, almost every week,, After getting my check to reward myself, I ordered me and my girlfriend food (2 bowls) we went there when it said it would be ready and we were in a rush to get home. When we got there we asked the lady at the register and we grabbed our food, and went on our way, when we got home we noticed there was only 1 bowl, they completely forgot about the other one. It's about a 25 minute drive from where we live. So we had to drive all the back just to wait 15 minutes to get the bowl because they didn't even make it. Btw it was all on one receipt, and they didn't put an appropriate amount of food in the bowl. When I went back to grab the food the lady I told was rude about and didn't even care that they completely forget an entire bowl. read more

They are very inconsistent with the serving sizes and when you ask for a little more of anything they want to double charge. Attitude are horrible as if you're bothering them. read more

This particular franchise is in DESPERATE need of capable management. There's is no good reason why food is consistently NOT made available. An announcement was made:"No more lettuce for the rest of the night!!!"....... It's 7:30 Me waiting (going on 30 minutes) for fajitas to be made is MADNESS. And it hurts. REALLY hurts to see my young brothers and sisters on staff read more

This is a new location, it's clean now but lets see how long that last. I like that it is the closet one to my place. There stingy with the steak meat. They lady that fixed my food was cleaning the counter with a towel and turned around and put gloves on to make my taco without washing her hands, disgusting. The staff had smug attitudes and not really ginuwinlly pleasant, you could tell they were forcing it. read more

Chipotle Mexican Grill - Mexican Near Me - Matteson, Illinois

This place is horrible, the staff acts as if you are bothering them and all have attitudes. I went to pick up a mobile order and was waiting 20 mins after the app said my order was ready. Then on top of that the staff was laughing at me behind the counter and making jokes while I was waiting. The complete disrespect and lack of customer service is just a disgrace. read more

Very poor customer service. Don't ask for ANYTHING to be put on the side of your bowl. It's $1 extra, even though it's not asking for a double serving, I just prefer it on the side. They gave me a tablespoon of rice. read more

Chipotle Mexican Grill - Bowl - Mexican Near Me - Matteson, Illinois

My boyfriend and I were grabbing dinner and we wanted to try the new cauliflower rice bowl (keto!) , sadly I have to say we were highly disappointed. Not only did we wait 1 hour for our order because they didn't have it ready, when we got home we came to find that our bowls were just thrown together and the cauliflower rice didn't even resemble rice it honestly was mush. We will not be coming back , honestly this chipotle is always behind and never gets the order just right, might want to consider changing up a few things. read more

Chipotle Mexican Grill - Mexican Near Me - Matteson, Illinois

Was not pleased with my order. This looks very disgusting and not that great tasting either. I was told this is "fresh". Definitely a waste of money and poor customer service. read more

Chipotle Mexican Grill - This is the "fresh" guacamole. - Mexican Near Me - Matteson, Illinois

I've been to Chipotle in well over 50 locations Nationwide. This is the only Chipotle I won't return to. Ordered the bowl, they're very generous with the portions for beans and rice. Get to the meat and queso portions get real tight. Then they look at you crazy when you address them. Come on I watch everyone make my bowl y'all out half a spoon worth of meat! Especially after overloading the bowl with rice and beans. Aside from portions, they literally overcooked a grill fill of chicken. I think some retraining is in order at this location... Potentially new ownership read more

Can I just leave zero stars??? Don't even bother visiting them. My recent visit left a sour and burnt taste in my mouth. Seriously, the chicken was burnt and the service was sour. I can no longer patronize this location. It appears that the staff is under-trained, unprofessional, and uncaring. Let me describe my experience... 1. LONG WAIT -- I was told by the employee of a 5-minute wait on the chicken. It took 20 minutes. 2. CRUNCHY RICE -- The rice provided to me was under-cooked and crunchy...crunchy!!! I discovered this after I drove home and ate my chicken. 3. BURNT CHICKEN -- The chicken was burnt and extremely overcooked. 4. SOGGY CHIPS -- The chips with the chips and salsa were soggy. Are you serious!?!? 5. INATTENTIVE STAFF -- A large group of employees remained in the back of the kitchen while patrons lined up for service. One of those employees burned the chicken. When I complained about the wait time to an employee, after being initially told of a 5-minute wait, I was offered a soda. That was not satisfactory. When I get home and put burnt chicken, crunchy rice, and soggy chips in my mouth, I realized that I wasted money and time! The manager and owners should be ashamed. The corporate office should be appalled! This was by far the most distasteful experience at a Chipotle. I cannot recommend this location....ever!! read more

I asked for a water cup and they said no. Terrible service as well got mad that customers came in and they had to work.

The worst location I have ever been to. Never had a good experience there, the crew was always in a bad mood and always charging extras

This place is the absolute WORST!! The workers are disgusting - half of them are wearing masks and the ones that are have their mask hanging off their face! They never give proper portions for their meals and have disgusting attitudes if you ask for more. They target and harass customers - even ones that have been loyal to this low grade run of a business! Ive watched fights break out, I have even seen the store manager get in a fight and yet still works there!!! I don't know how this location stays open but this is a perfect example of why "we" cant have nice things. read more

Very salty. I order the quesadillas and there was a tablespoon of salt on my beans and extra salt under my corn and rice. The corn was cold. The manager said that is how it is. But, the corn in the display counter, when you order your food is not cold. Then I was compensated with a free entree from customer service. That was worth more than a free entree. I will not return. They don't do anything to make the experience better. We all know we shouldn't be eating those foods. But sometimes that is all you have time for. It should not be this bad. It used to be good read more

Was here a few days ago right before close. I mentioned I wanted a side of guacamole but instead place it in my bowl I have a coupon. Once I checked out I had to pay for the guacamole since it was in the bowl and could not use my coupon. The store is literally closing in a few minutes I believe they could've displayed great customer service and just let it slide this one time. Instead they were very unprofessional and had an attitude at that, I asked for the shift manager and he refused to give me his name once I mentioned I was filing a formal complaint. The most unprofessional chipotle I have ever been to and will never go back. Customer service is key and I'm not spending money at a place that doesn't honor that. read more