1 Star - Completely Unprofessional Experience This was one of the worst customer service experiences I've had at a McDonald's. I attempted to place two orders using two valid promo codes--one large order and one very simple order (three hash browns). Instead of calmly explaining any policy, the employee immediately became dismissive and unhelpful. What should have taken seconds turned into an unnecessarily tense situation. To make matters worse, while I was still standing there, the employee began discussing the situation inside the store instead of addressing me directly, which felt extremely disrespectful and unprofessional. At the same time, she escalated into a heated argument with another customer, creating an uncomfortable and chaotic environment for everyone present. There was no attempt to de-escalate, no courtesy, and no professionalism. This is fast food--mistakes or limitations happen--but how staff handle customers matters. This situation was handled poorly from start to finish. Management seriously needs to step in and address staff behavior, communication, and customer service standards. Customers should never feel talked about, ignored, or caught considering walking away over something so simple. I won't be returning to this location unless there is a clear improvement. read more

Fries undercooked, nuggets undercooked and tasted a day old. Soda had something wrong with the mix. Burger tasted off. All a big nope read more

The service here is terrible. To be right off the expressway. They need to do better with hiring.

My main complaint is with the "manager" who would not give me her name. Therefore, I will describe her as the Arabic manager who felt she was too good to help me with my issue and WALKED AWAY FROM ME!!!! I very very rarely go to this McDonalds because there is ALWAYS some kind of issue. Today was the last straw. I'll go miles out of my way to not go to this location again.----it's great for the mass amounts of high schoolers who have nothing better to do after school. Yes, I have contacted headquarters. read more

honestly one of the WORST mcdonald's you can ever go to. horrible drive thru line management. horrible customer service. orders always wrong so make sure to ALWAYS double check here. seriously. and don't even think about ordering doordash through this location. will make the drivers wait through the drive thru line so by the end of it the drivers will get annoyed and eventually cancel your order :D this establishment is filled with a bunch of incompetent employees and even worse management. good luck i hope the gm of this location gets their shit together. read more

This place be closing the restaurant earlier than what they say either they are understaffed or just lazy lol seriously needs to get it together man every time I come here it's a bad experience night shift is not it read more

I have lived in the area for almost 4 years, and although I don't buy fast food on a regular basis, EVERY time I stop by this McDonald's, I am so impressed at the team's efficiency!! They are consistently quick in getting you through the line!! read more

OUTRAGEOUS. I paid $10 for this? Tried calling and no answer. Staff is always so RUDE. read more

McDonald's - a hand holding a half eaten sandwich - Fast Food Near Me - Richton Park, Illinois

Staff is so rude it is unbelievable that anyone can operate a restaurant with this type of staff. My wife was so upset about their rudeness that she will never ever spend our money in this place. On Wednesday, August 30, 2023 she ordered 2 fish sandwiches and 1 large fry. Drove back around after she saw that the fries were cold and asked for fresh hot fries. The boy at the window that gives out the food took the fries back and told his coworkers that there is nothing wrong with the fries and put the same fries back in the bag. The boy had the nerve to turn his back to my wife and hand the bag out the window in this manner. YOUR STAFF NEED TO BE RETRAINED. read more

In line for 30 mins at the drive thru for a sprite at midnight wtf this is ridiculous read more

McDonald's - a view from inside a car at night - Fast Food Near Me - Richton Park, Illinois

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Mobile app not working..Gave my fren limp fries not fresh cold as ever inside rather than outside..Turn up the damn heat ..Servive took 2 long.. Dawn is really nice the cashier read more

McDonald's - a christmas tree in the background - Fast Food Near Me - Richton Park, Illinois

First time going to this McDonald's and I went at midnight. The speaker I drove up to was either broken or they purposely weren't using it. After about 3 car rotations of the other line Getting there orders taken, I figured I'd just wait in line an order at the window since I was already boxed in. When I got to the window the lady told me they couldn't take orders at the window so I'd have to go around and wait in line again. I've never heard of that policy before but I wasn't even surprised they told me that since I've already been waiting in line for 30 minutes. Long story short I went around again, it took 30 more minutes in line, an the lady gave me attitude at the window. When I finally started eating the food it tasted funny. But My question is how on earth does it take 1 hour to get 4 mc chickens and a large fry around midnight? read more

Was waiting on my order that I entered on the self service machine and there was a teenage boy who appeared to be "mopping" the floor near me. He kept stalking and picking up something that wasn't on the floor, next thing I know (felt) was a rub on my left foot! Yes, you read right a rub, touch, physical encounter on my foot. Perhaps he wanted to see if my foot tattoo was real, whatever the case he shouldn't have touched me at all. I've never been back since. Very uncomfortable feeling. read more

I agree with a previous review that the staff here is very rude and unfriendly. Was in tonight close to midnight, didn't have to wait long for my food. However, I didn't think i would ever have to ask this but who could possibly mess up a "cup of water" on an order? This location sure did. The burgers turned out fine. Sad this town didn't have better options while I was passing through on my travels. read more

This place is sad every time I come it's a issue. I buy my son a happy meal look what they count as nugget. They are slow allways mess up orders. It's sad read more

McDonald's - a chicken sandwich and french fries - Fast Food Near Me - Richton Park, Illinois

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I just had a quick note while I was in the restaurant before, so let me clarify just how bad service was here... When we first arrived, my family decided what they wanted, and went to sit down as I had offered to cover lunch. The manager was counting money, looked up at me, looked back down to continue counting money, and when done, closed the register, looked up and me, and said "what?". Seriously. Why do you think I'm here? I"m not standing here to just watch you count your cash... I'd like to order some food. Total time - 5 minutes waiting. After about 10 minutes (which is pretty damn slow for McD's if you think about it... go to another McD's and time how fast it takes to get your food after your order), we get our food, I sit down with the family, and we eat the expected standard. We decide that a sweet treat to end with would be nice before we get back on the road for an hour, so I go back up to order some soft serve cones. I should've known better... There's a staff of 7+ folks there who are manning various stations, and not one of them is at the counter to take my order. I stand there for 4 minutes before someone takes my order (mind you, there is NO line, I'm the first in line), and then wait... and wait... and wait... and wait. 8 minutes goes by, and no one has attempted to create two soft serve cones. The guy that's mopping the floor notices me waiting, and apologizes for the wait, and then asks if the expediter can help... The expediter (who really has been just starting at the screen of orders from the drive through and otherwise, not doing anything do actually speed up orders) gives him a death stare, releases an audibly heavy sigh, and heads over to attempt to work the soft serve machine... only to find that it's not working. Some commotion over why this isn't working, and then they call the manager over to try his hand at it. He sighs heavily at the request, comes over, and tries to make it work. After about 30 seconds of effort, he finally turns to me and asks "Can you wait 5 minutes for us to get it working?" "Forget it... can I just get my money back?" So nearly 20 minutes of standing, I walk back to my seat, no soft serve in hand, and vowing that we'll never come back to this McDonald's again... Verdict: Perhaps it's just the weekend crew, but this was seriously the worst McD's experience I've ever had. We won't be back. read more

Mfkers served us a raw burger. Didn't notice until the second bite...Been trying to call and call and no answer read more

McDonald's - a person holding a sandwich in their hand - Fast Food Near Me - Richton Park, Illinois

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Slowest fast food place. Wasnt even busy, had 3 ppl in front of my friend and she literally waited 15 minutes for a tea. No one even ordered anything big, they were just dragging their feet. The manager was the only one moving at a decent pace. read more

This has to be the worst McDonald's in the country! The employees at this McDonald's have very poor customer service skills. The employees always say the ice cream machine is down and the coffee machine is down. If I were you, I would stay away from this McDonald's. Drive a little further and find another one. read more

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I made the mistake of going back here for a Shamrock shake but the machine was out of order. I got an icee but that was watery. Nasty.

If you closed, it would be the best thing for the community. Then we could get a business in your spot that is professional, have what they they advertise on the menu and make the food correctly. I have been to this McDonald's three different times and each time there are no grits. On Sunday Aug. 25, 2016 at 10:56 a.m., My husband tried to order grits again, he was told they didn't have any. I called and spoke to the manager and they stated that they have not received a delivery for over three days. Wow! I am tired of black neighborhood restaurants owned by slum owners treating customers anyway they want. I want this restaurant closed. read more

bunch of lazy black people "work" here, terrible service, never coming here again. been here 3 times for breakfast, everytime they didn't have an item I wanted even though it was on the menu, no muffins, no apple pies, etc... lazy "workers" are extremely slow, long lines in the drive thru, don't bother coming here. this place should get 0 stars... read more

I went through the drive in this morning and ordered hot cakes and sausage and a small coffee. I had to pay an additional 25 cents for an extra syrup. The girl on the headset was being surly with a customer behind me telling them that it was only time for breakfast and that he couldn't order a lunch item until later. I had to ask her to give me my order which she had in her hand the whole time that she was having the discussion with the person on the headset in the drive thru. I was very disappointed because the coffee that I got was very watery; additionally they forgot to put my 2nd syrup in the bag, so I had to go back and ask for the additional syrup that I paid additional for. Disappointed. read more

Long drive thru line even at nine at night. The restaurant smelled of sour, bad grease. Seemed to be chaos inside, several orders messed up, including ours. Asked for no ketchup and received a torn wrapper with grease all over it and ketchup wiped off. Disgusting. Smelled horrible and we through it away. read more

I encountered the most rude drive through service at this McDonald's on 8/14 at around 4:50pm. My father was placing the order for us and being very polite to the lady, but she was extremely rude. My mom ordered a sesame chicken salad and she said that they did not have sesame ginger dressing.The owner of this store needs to realize how their employees are treating their customers before this McDonald's gets the ax. read more

By far the worst McDonald's I've ever gone too , they have absolutely terrible service , they are rude and very ignorant and that was the manger who was very rude along with her employees . Their cooks can't make orders right when the ticket clearly says what I didn't want on my sandwich but they did not follow it and than they got an attitude with me because their cooks didn't make it right . Frappe and ice cream machine is always broke . I do not recommend this location . If I could give 0 stars I would . read more

Food preparation not up to McDonald's standards. Oil is rancid making fries brown instead of golden brown leaving bitter taste in mouth. Not the first time either. Ever since the remodel the food has be cinsistantly sub par. I think I will stop coming here. read more

Wrong sandwich & the lid to the drink was not causing the drink to end up all over my clothes.

The bathroom was flooded and the miscommunication and lack of leadership is obvious. ..plus they ran out of bbq sauce

Don't you know how their chorizo burrito has a tab to tell if it's been open?? ONE of mine's was wrapped right, the OTHER was just wrapped up and had a bite out of it. No compensation, just an apology and here's your money back. read more

I use to live in this area and had to come thru for business. I have to say that the service is night and day. They must have done a total revamp. The service was AMAZING. They smiled and were everything "Calvin" gave us to McDonald's service to be. I don't give 5 stars alot. I was just floored. read more

Most of the time when we place a drive-thru order it's messed up and there ice cream machine is always down...smh!

Worse McDonalds ever. Poor customer service. They always say the ice cream machine and coffee machine is down. I highly recommend that you keep driving or walking past this McDonalds. I would give them a rating of 0 if I could. read more

Store is clean, food was accurate and fast. Store manager was clearly a great leader. Within 15 mins sitting there eating he ran the register, helped clean and checked on every guest eating at the time to make sure their food was good. I see a lot of bad reviews on here, hopefully they were written before he got here and what I saw was in place. Best McDonald's I've ever been in by far. read more

Horrible service! My cheeseburger was barely warm. Fries were not cooked all the way, very soggy. I also would give it a 0.

If I could give a ZERO for this McDonalds I would! They can never get the orders correct and they think they deserve $15 an hour? What a joke. I paid for food that I never received once again. I would rather starve then ever visit this location again. After reading the reviews, I ask myself What Was I Thinking? I suggest no one visit this location EVER! I know that they won't get my hard earned cash again. **UPDATE** I JUST READ THIS AND I THOUGHT - I DIDN'T WRITE THIS. I DON'T GO TO MCDONALD'S!! HAVEN'T GONE TO a MCDONALDS IN OVER 7 YEARS SINCE they served chocolate milk that tasted like chemical poison to my 6-year-old daughter who brought it to my attention and then said they wouldn't pull anything unless corporate told them to, even though we tested several and they all tasted and smelled that way. My daughter puked her guts out that night, mostly the poison chocolate milk as she didn't even eat there. They kept selling the chocolate milk anyway (that was the Oak Forest location). If you think I'm kidding, I'm not. It tasted not like sour milk, like Chemical laden milk and the proof was in the fact that she ended up sick. Anyway - my husband apparently wrote this one. Thank you, McDonalds for sucking so bad that my husband finally sees the light. It's all poison anyway, literally. read more

This McDonald's won't let me get any food because of my age. Just because the high school had a fight. Me and my friends are annoyed by the fact that we can't just go and get some fries. Bad costumer service. read more

There is nothing good to be said about this Mcdonalds. Ray Kroc is rolling over in his grave due to this Mcdonalds. Why would this palace have 2 drive ups they can't run one. In the last 5 years I've not been able to get a ch. shake they say the machine is broken. If you get fries here they are cold and only half full. The employees are rude and don't seem to have any idea what customer service is. The last time i went here they had 2 big macs for $5.00 so that's what I ordered I had the drive up clown say do you want the 2 for $5.00 I said yes what else would I want, then the drive clown got all nasty so I put my ride in drive and went to taco bell. If Mcdonalds wants to know how not to run a store they can start here. I don't think they ever wash there windows they are nasty makes you wonder about the kitchen. 5/27/2016 this place is still a joke all the obama voters that work here, it would take them 2 hours to make minute rice, 3 hours to watch 60 minutes. Still cold food, rude service, dirty windows, people with very low IQ's. read more

Horribly dirty! Gruff slow service. Flies everywhere! Smoothy machine broken. Why was everyone counting money in theor draws instead of trying to serve me. Thinking about calling health inspector about the flies. What is going on over here. I didn't think this McDonald's could get any worse! read more

Has the be the worst McDonald's in the South Suburbs. You wait and wait and wait.... your order is rarely accurate. The coffee is old and bitter, and they are known (yes known) to serve decaf when they run out of regular coffee. Longest wait time I have experienced is 25 minutes then my order was incorrect. Quite often they run out of menu items. read more