Very positive experience coming here on a Saturday afternoon. We were able to take advantage of the buy one get one free deal and got a burrito and a bowl. The staff was very friendly. They didn't know about the deal, but once we showed them the promotion they were immediately able to confirm. The food was really good. They did not skimp out on any of the ingredients. The Carne Asada is definitely one of my favorite items there. Will be going back again! read more

Chipotle Mexican Grill - Mexican Near Me - Manchester, Connecticut

At the time of writing this review, the score of 1.9 stars is completely justified. Came to this location 2.5 hours before closing and they were out of white rice, black beans, steak, carnitas, barbacoa, and only had enough chicken for a half bowl. I asked how long before white rice would be re-upped and was told not before closing. I asked how long it took to make and was told 1.5 hours. I bypassed the line and walked to the cashier and asked to speak to the floor manager because that rice in no way could possibly take that long. New rice was brought out within five minutes. They had just finished cooking chicken and I asked to wait for it to be cut so I could have chicken in my bowl. It sat on the counter for ten minutes while workers were all preoccupied with the line worker who had gotten a small muffin from another coworker for a snack. Pretty sure the guy doing his best to ignore me went into the walk-in to eat the muffin while I was waiting for the chicken which is sitting on the cutting board with the knife resting on top of it. I'm just standing there like what the hell is happening right now. I asked to get a receipt so that I could leave a review on the corporate website after seeing the the prompt on the side of the cup. Was told that they receipt machine was broken but pointed out the person after me had a receipt printed. Magically it happened to get fixed. Not sure why the place was in disarray since there was no food to serve... Corporate needs to legit clean house in every sense of the word with this location. It's KILLING the brand trustworthiness. Enjoy my pictures of the place 2.5 hours before close. Notice how the spilled liquid has nearly dried into a sticky mess You'll also note how chipotle corporate has showed face by responding to reviews here and asking yelpers to contact corporate directly but it's all for show. They haven't addressed a single issue with this location in months. *** HILARIOUS. Thirty second after posting my review I got the spam response from "Chris" below. What a joke. read more

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I see why this place has a low rating and I cannot believe management isnt doing anything to rectify it. Just experienced the worst customer service at this establishment. So I order my food and pay with a $20 bill (an old fashioned $20 bill) and the GEN Zs behind the counter detect the $20 that they havent ever seen in their technology having, tik-tok trending, cant write in cursive, delicate feeling , unemotional, youtube video creating idiot lives. You would think one of those damn videos wouldve taught these kids how to detect fake money. They take the $20 in the back for a good 1-2 minutes to come back and say the money is fake. Ironically there were 2 cops in the establishment so I pull one to the side and tell him to tell these little babies who havent experienced life, that the $20 is real. He detects the $20 and mentions it is real a few times. He then asked one employee if he had a counterfeit pen and the employee responded "no." What company dealing with money doesnt have a counterfeit pen?? Leave it to the gen-z's go figure! Needless to say I will never go back to this location. Even there "more mature" coworker advised the money was real. The kids were giggling and so caught up and celebrating, thinking they cracked the da vinci code. What gets me the most is not one but 2 officers and the mature coworker advised the money was real. The kids still refused the money. read more

Get an order right would be a start. And when it's wrong make it right. But they don't Can I give zero stars? I spoke to 5 customer service people who wouldn't help read more

Service here is absolutely horrific!!! My takeout order wasn't ready on time and no one would help the other employee putting it together despite no customers being in the store for most of my wait. Instead one of them was eating chips and didn't wash his hands before helping the next customer. I've been a chipotle customer for years but will drive out of my way to avoid this one read more

The service was great however, my chipotle bowl was way too salty, more saltier than previous bowls.

My girl does not like Mexican food, but i try and try to like Chipotle. She got some of the rice with chicken, and I had a burrito that was bland. Beef a little overcooked,. Service was ok, but food, very mediocre. read more

I'm usually a loyal Chipotle customer, and they've always satisfied my appetite with their fair-sized burritos. However, my recent visit to the Manchester location left me quite disappointed. First, the long wait in line was a bit frustrating, but what truly irked me was the experience while having my burrito made. As I ordered my usual $10 chicken, rice, beans, and lettuce burrito, I noticed something unusual. The person making our burritos seemed to be skimping on the ingredients. With each scoop of food, they'd deliberately shake off almost half of it, leaving us with a noticeably smaller portion. I couldn't believe it. I finally confronted the worker when I realized how little chicken I was being served. I asked why he was being so stingy with the ingredients, and he explained it was because I'd have to pay extra for more. It felt unreasonable - all I wanted was a PROPER scoop of chicken... not 1/2 of what I'm paying for! To make matters worse, nearly 90% of my burrito seemed to be tortilla, and it wasn't even properly folded... It was a disappointing experience overall. I've never in my life finished a burrito so quickly... 4 normal bites (of straight rice beans and lettuce) & I was more than half way done with it and to my surprise, my girlfriend had the same complaint. She's not someone who typically complains about food, so this was a clear sign that something was off. I felt so robbed at this chipotle compared to any other ones. I would avoid this chipotle at all costs. read more

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We went to this location for a quick lunch and had amazing service. There was a line but it went very quickly! The serving was very generous and fresh. read more

I wrote a previous review about this chipotle being awful. I think management finally listened to us chipotle lovers and made a change. This is my first time back here in a long time. I decided to give it another go. I am happy I did. I placed an online order and prayed for the best. My prayers were answered and then some. My bowl was 100% correct, and STUFFED. Great portions, great taste, and it was ready in less than 10 minutes. Nice job Manchester Chipotle!! A great step in the right direction!! read more

Chipotle Mexican Grill - Sofrita Bowl - Mexican Near Me - Manchester, Connecticut

Worst service and food quality of any Chipotle I've been to in the continental United States. One server was doing most of the work while the others ignored the growing line. several people left. No lettuce, rice was hard and old, etc. read more

This is the worst Chipotle I've ever been to. The place was filthy, not a single clean table in the restaurant, the windows were disgusting, half of the soda dispensers were not working, and the garbage was overflowing. The food was overcooked and tasted terrible and the staff looked absolutely miserable. To cap it off, the credit card machine was not working, so it was cash only...which we were only informed of after getting to the register. I rarely carry cash, so the only option was to download the app and then place and pay for my order online. Horrible experience all around. Will not return! read more

Chipotle Mexican Grill - Overflowing garbage. This place needs attention desperately! - Mexican Near Me - Manchester, Connecticut

My favorite location I go to is on south willow street Manchester . The girl that works the line, blonde young girl is the best. Very hard worker, fast and friendly. Sometimes they do run out of items that you want, but it's a very busy location it seems. Can't blame the workers for that. read more

I just can't with this Chipotle anymore, I just CAN'T. I've been eating here occasionally since they opened and I really do like the food at Chipotle but as others have noted things have gone from bad, to worse, to WTF and shows no signs of improving. Over the past year or two the issues here have gone from once in a while to every other visit to you're lucky if they get it more than 50% right on any given order. From missing items, severe under-portioning and nothing even close to consistency to cross-contamination they all have a common theme, lack of attention to detail and downright poor execution. Management and corporate are unresponsive which is another big red flag. Restaurants in this area, particularly chains, seem to have a hard time attracting, hiring or retaining good managers and employees. Nobody from the corporate HQ down to the people making your food seem to care and that always leads me to feeling like it's just a waste of money and time or just a ripoff. The inconsistency has always been an issue with Chipotle in general, when you order the same exact thing for a large majority of orders and get something different nearly every time that's kind of an annoyance and a head-scratcher but when every order starts to be under-portioned and things are missing and you let people know and nothing seems to change or nobody seems to care you start to question your takeout dining decisions. While the pictures from the website or from corporate depict overflowing amounts of the delicious food they prepare the actual reality seems to be that you're getting a fraction of that at a premium price. Maybe other locations might prove differently but this one is truly one to avoid. They say a picture is worth 1000 words, check out some of the pictures attached to this review... 1 star, but only because they won't let you leave any less than that. read more

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They ran out of everything i have to now eat my 5 TACOS without cheese. They told me midway through my order that they had no cheese, so i was stuck with tacos with no cheese. As you can see im pretty upset with the no cheese and servance read more

One of the worst chipotle locations. Every time I placed an online order, they consistently make below mistakes: 1. Less portions 2. Wrong order It seems like their strategy to make a fool of people who place online order. Customer cannot see what's being added in the box and they can get away with it. Disappointing. Like a scam. read more

This place is disgusting. The 1 person making the food took money and then did not change their gloves and made more food and then did it all over again. There was trash everywhere. The tables were not clean. No one was smiling. In fact, most of the employees were just walking around and not working or making food. They were even out of lettuce. Chipotle - please make changes. read more

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I have never left a bad review before, but this place has gone down hill so badly over the years I feel it necessary and am hopeful improvement. I really like Chipotle and years ago this was a great place, but it has been getting worse and worse to the point I won't go back. Place is dirty, food is always out or just not right, and the staff seems to not care about anything. I hope the owner sees this and makes improvements. read more

Second time here tonight, last time. Garbage overflowing, grumpy staff, low on everything. Bathroom smelled like smoke and urine. Portions were small. They had run out of chips but then some magically appeared? Honestly I can't believe we stayed. Should have left. Hopefully we don't get food poisoning. Oh the only not grumpy staff member was the new guy. He's clearly not been there very long read more

ONE YEAR LATER... Seems like possibly this location has gotten worse, which seems unbelievable, but facts are facts. Once again I ordered a simple bowl in the app, requested a pickup time AN HOUR in the future, showed up 20 minutes after the "promised" time and STILL waited for my order. At least I had company; I counted 8 others waiting quite impatiently while the sole burrito-maker ran back and forth trying to serve the enormous line wrapped around the restaurant and simultaneously run the cash register. The pickup shelves? Completely DEVOID of orders. Instead, all the bags were piled behind the counter and I guess they expected you to attempt to catch someone's eye and ask, which is eventually what we all resorted to. Mine was hidden behind two bins of guacamole. And for the final nail in the coffin, my order was missing some ingredients. Not that ANYONE at Chipotle gives a damn. read more

I never thought I would be leaving a review for a chain restaurant because the point is to get a uniform experience but here we are. Not only is this location frequently out of all the favorites (chips, chicken, even Mexican coke) but the service is slow and often gets the simplest orders wrong. Even when ordering online this chipotle let me down. Please see the pictures below for a prime example of my last (and I do mean LAST) experience at this "restaurant." The order was chicken and rice bowl TWO INGREDIENTS. No Wrong rice and it looks like the scrapings off the bottom of the chicken tray. Not worth over $10 heck it's not worth $1. If you live in the Manchester area trust me, it's worth it just to drive to West Hartford or Glastonbury. read more

Chipotle Mexican Grill - This was what was supposed to be in the bowl. White rice and chicken, pretty simple. - Mexican Near Me - Manchester, Connecticut

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- monotone employees taking orders - out of ingredients already even though it's in the afternoon - disgusting "meat", salty, fatty, and discolored - asked for guacamole and they don't give me any which i didn't realize until i opened my bowl - stale chips overall i'm very disappointed read more

Had a dinner party for 15 where we planned on Chipotle catering. When we went to pick it up half an hour before the party, it wasn't ready. 15 minutes later they finally informed us that they had no idea when it was to be ready. They made the excuse that things happened earlier in the day. I'm thinking that if stuff is happening earlier in the day and this the consequence hours later that the decent thing to do is call people with large orders placed earlier in the week. Chipotle left me scrambling last minute. read more

Okay so normally I wouldn't expect too much from a chain like chipotle--we wanted something quick and easy so we came in around 5 on a Thursday. Usually Chipotle is a hit or miss.. I've have numerous meh experiences but this one was definitely a HIT! It started off kinda rocky when they ran out of rice and said it'd be a thirty minute wait until the next batch is ready. Luckily, we weren't in too much of a rush or too hungry so we hung around the area and circled back. They only had brown rice so we just went with it. We got two bowls and asked for extra rice. When we got to the protein, the lady--bless this woman's soul--gave us both a heaping amount of meat. I got half steak and half barbacoa and got two massive scoops of each. I was afraid my boyfriend wouldn't have any barbacoa left but we also had his bowl packed in with protein. The serving line was so generous with every topping and has me reconsider my thoughts on Chipotle. Maybe it was my lucky day but I had enough to satisfy myself for dinner as well as a great portion for my lunch the next day. This may be a once-in-a-lifetime experience but I'm willing to come back now...as long as the same workers are serving lol read more

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My son was working nearby and was hungry and asked if we could pick up a burrito since we were in the area. Yelp shows the location is closed, but it's not. Perhaps that's a "holdover" from early COVID days where places closed temporarily. When I got out of the car, I was treated to the most amazing smell I've had in a long time. I could taste the flavor of the food on the air as it past by. It made me hungry, but we had other plans and couldn't get food for ourselves. Inside, the tables were clean, and the restaurant looked well maintained. The line was quite long, but it moved quickly, and we had our order within 10 minutes. Right before we got served, a worker announced they were out of lettuce, guacamole and hot sauce. That didn't matter to use because my son doesn't get those, but the person behind us complained and asked why are they always running out of lettuce. He said they need to order more. Once we placed our order, it was made quickly and correctly and was hot and fresh. Some reviews for this location say service is slow, but even with the long line, the wait wasn't long. I know one thing that can make some restaurants seem slow is the large amount of app orders that get placed. Not only are they making food for everyone in the restaurant, they're also making orders for dozens of "invisible" people, who have placed their order with the app. I would have rated our experience 4 or 5, but because it seems they have an issue with food control, I'm giving it a 3. Other than that, service was great! read more

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Writing this review as I wait for my food. This place only does digital orders. So fucking inconvenient. They're just too lazy to hire workers to man the cash register. And they take forever. Food is shit, service is shit. read more

This visit was a reminder on why I haven't eaten here in a very long time. It is always something, specifically the manchester location. Between the lack of customer service w employees who seem to want to be anywhere else, and the constant absence of menu items i'd rather take my business anywhere else. It's lunch rush, and you're going to be completely out of white rice. I asked nicely if i could wait for more to be made and brought out- the response was "we're not making it any time soon." At the register, i asked for a side of chips and queso along with two drink cups to accompany my bowl. I was given a bag of chips and no queso after having to clarify three times what it is i wanted to the girl. And to top everything off, no ice in the drink machine that serves lukewarm beverages?? I'm going to stick with moes. read more

Ordered a delivery order through the app on 2/22/24. Got everything I ordered, the portion was fantastic. Flavor was also excellent and it was prepared at prime lunch time. Chipotle has been getting a lot of hate lately but my order was almost perfect, my guac spilled in the bag. Oh well, still good and I'll definitely order again if it stays like this. Door dash also provided a quick delivery service. Thanks to whomever made my order. read more

We walked in, saw that all of the tables were disgustingly dirty (food leftovers etc.) and left immediately. I'm surprised that such a successful chain cannot maintain basic cleanliness in some locations read more

Our whole family felt sick after going to the manchester location today. The inside of this place was disgusting, bits of food on the counters, floors, smudged on the back walls. burritos were not wrapped good, nothing was warm, the glass was broken at the register, and the lettuce was browned/wilted. Do you not have standards for all locations? Will NEVER be back.... I am honestly confused how an established chain can be this horrific. read more

Visited this location today and was so disgusted by its lack of cleanliness. It's the dirtiest restaurant I've ever visited. Everything was filthy - glass, floors, doors, bathrooms - the crew should be ashamed by its condition. read more

Their sofritas hit the spot! The food is consistently tasty but, be warned, you will need to squeegee out your burrito or prepare to be covered in dripping hot sauce/salsa/spices. This location can get quite busy so may want to skip if the line is out the door. This is definitely a "take it to go" spot. The tables and floors look like a food fight broke out the majority of my visits here. read more

Terrible quality not enough food for price terrible so disappointed absolutely terrible read more

Chipotle Mexican Grill - Mexican Near Me - Manchester, Connecticut

This is the most disgusting restaurant I've ever been to. It looks like they haven't cleaned the tables in days. And on top of that, there were no napkins in the dispenser so even if I wanted to clean off a table myself, I wouldn't be able to. It also took way longer than usual to receive my mobile order. While me and a few other people were waiting on our orders, the workers were chatting away and seemed to be in no rush. If you have enough time to chit chat you have enough time to clean the tables!!! read more

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Has to be the worst chipotle branch out of all. Never is clean. Always takes forever. And are incredibly understaffed. Where's their support? They used to have great employees but now are only down to 1 or 2 maybe in the front. It's sad because I'd rather drive farther to get better food and shorter wait times from west Hartford. Also what's with the portions? They are tiny now... read more

Chipotle Mexican Grill - 1 worker for the whole resturant on a Tuesday 4pm - Mexican Near Me - Manchester, Connecticut

Dude, this place is a joke. They're always out of everything. I don't understand what you want me to pay the money if you don't have half of the stuff in there I asked the guy where is the stuff he'srespond was you have to come at better timing when we have everything in here, and that was four hours prior to them to be closed. What a joke and he wanted me to pay full price when he didn't had half of the stuff. No lettuce, no tomatoes no corn This is funny. Do not wish your time to come here. read more

I can't believe I would give Chipotle anything less in the past than a 5 star review. I'd do 7 stars if I can. I can't say I'm very ambitious with my orders. I grab the same thing each time. A chicken burrito with brown rice, pinto beans, chicken, sour cream and guacamole. Why change when you get the best thing? I actually like the seating arrangement of this place. It's different bet feels like there are far more places to sit. My only complaint is the access point. It's kind of a pain to get in and out but for a great burrito, I'd drive over the grass. Great Tip: Use the app. Order and cut the line! So satisfying. read more

At the start of dinner rush there is one unhappy employee working both the food line and cash register, and no he doesn't change his gloves between taking money and handling food. Got a salad. Lettuce had seen better days, chicken was overcooked and chewy, many food containers were almost empty. Asked for salad dressing and employee said they didn't have any. Took the salad home, ate two bites and threw it out. I won't go back. And neither will all the other patrons that keep leaving bad reviews. How many times can the chipotle company rep ask reviewers to contact them but nothing changes? read more

In general I am a big fan of Chipotle. I like their food better than Moe's. Somehow I feel you can feel a bit more freshness in Chipotle food. Having said that this Chipotle is slightly below average. In Chipotle they cook the meat right in front of you. And that is a skilled profession. If you go on busy times, the meat is not cooked correctly. But if you go on other times, it is alright. Among the the proteins, I like beef the most, then chicken and after that barbacoa. Among the tacos, I like the hard shell taco the most. There is a secret item in their menu - Quesarrito. Basically they put some cheese in between 2 tortillas. This is kind of a quesadilla. Then they roll your favorite burrito inside this quesadilla. They will hesitate to make it in rush hours, otherwise they will be happy to make it. It is huge, so order it only when you are hungry. Whatever you take, add gaucamole to it. read more

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I came in at 4 and waited for 10 straight minutes before I was even acknowledged let alone served even though there were 3 employees there at the time. read more