The service is usually prompt and friendly at this location. The food is limited in selection and flavor. It seems they debut new things then remove them a short time later, but continue to offer the same bland boring options. The best items on the menu are the milkshakes. I usually pull into one of the stalls and park and eat there. I've never had to wait long either for my order to be taken or for it to arrive at my truck. read more

This is the worst sonic on the east coast. DON'T GO HERE. I came here for the first time tonight in 3 years and remembered exactly why I stopped coming. Yet again, a nerd slush was ordered, the order was repeated back to me correctly and then rung in and received incorrectly. No nerds in the slush. Very poor customer service between the woman who took our credit card- nearly ripped it out of my hand! It sucks when you're having a bad day but you can't take it out on the customer and I feel this place does. I think it's always a bad day there. Not a single smile have I seen here. And you think they're going to make your food with love? Yeah right. read more

Super slow. Probably 20+ just waiting in the drive thru. They didn't respond at the stalls either

This place is a damn joke. I'm a dasher who picks up orders from here regularly, and they don't even put any kind of sticker or seal on the customer's food bag, which is very unsanitary and unprofessional. They also don't always give receipts, and when they do, they don't stick them to the bag. They literally just fold (more like crumple) the top of the bag down a couple inches. And the amount of time food takes, for how many workers they have, is absurd. read more

Very slow service even ordering on mobile app. Staff is rude, not friendly and orders still come out incorrect. Food is very salty. I only come here for drinks. Ambiance is pull up stalls or seating on their patio area. read more

Horrendous service; sat at the drive-up for 15 minutes with no service, then went to the drivethrough where we waited 10 minutes with no movements in line after being very rudely serviced. Absolutely horrible experience all around; don't waste your time or money here. read more

Sonic Drive-In - Drive-thru (after 10 minutes of waiting) - Burgers Near Me - Manchester, Connecticut

Slushie machine down for 79 cent slushies. What a bummer and this is the only sonic near me.

Visited this location a few more times since. One thing missing from our order transactions plus wait was really long for our food from the drive-thru. Ice Cream / milkshake however seemed good. Haven't been inside in a long time so don't know what that condition looks like. Wasn't too busy the last few times as well. read more

It is ridiculous that I have been here twice and still managed to be dumbfounded by the intellectually disadvantaged workers at this establishment. Not only did they first give me the complete wrong order (that I was waiting 35min for.) but, these mf didn't even give me my sauce. Not to mention that they had to take a picture of the order on my phone to then STILL give me the wrong order. So at the end of the day, nothing more is expected out of this sonic except disappointment and dissatisfaction. read more

terrible service. The food was all right. My car hopper was the only one that was all right. They can't hear shit on those headsets clearly because the girl kept asking me stuff. I used to work at sonic I get it but she could sound a little more welcoming. I gave a tip on the card in the car hopper I think lied to me because he wanted to say the tip didn't go to him and so I gave him another tip. I don't know if he got the tip on my card or if he was lying to me so I looked it up because I haven't worked at sonic in forever and it said whoever swiped the card for the order and I'm assuming he did so he got $10 from me which was not deserved. I would've just given five I mean he was a good car hopper but I feel like $10 is a bit much for sonic with tipping. I almost didn't even tip on the card, but whatever don't recommend this place don't fucking go here. Don't give them no business they take too damn long and they're understaffed. They need to staff more people. Sorry to sound like a Karen, but I don't recommend this Place. read more

The cheeseburgers were good, but a bit undercooked. Asked specifically for mustard packs. They didn't bring. Need to pay more attention to orders! read more

Terrible food and service. The servers were visibly drunk or high, and there was literal plastic wrapping cooked into my burger. DO NOT COME HERE! read more

DO NOT COME HERE!!! waited 45mins for food and two sodas and we got tonic waters and a grilled cheeses with black oil in it. absolute worst fucking service ever. read more

Sonic Drive-In - Burgers Near Me - Manchester, Connecticut

It's 10:30am on a Saturday and they're supposed to be open at 10:00am and the staff was just coming in to work late now. Waited for like 10min and nobody acknowledged or at the least took my order. Please hire staff that will be on time read more

We sat at the stall for 10+ minutes, called the store directly and still did not get attended to.

Absolutely horrible. Took 29 minutes to get the food and they couldn't even get the order right. The place is dirty and there are little pull-up boards to order at, they're fully functional but they will not take orders from there, but there's no indication that they don't. Their food always makes me sick, i definitely don't recommend them at all. read more

I had a mobile order, pulled up to the stall, pressed the red button. Waiting over 20 minutes, no response. I finally just pulled into a gap in the drive thru line to get my food. Only to find out they forgot one of my burgers so had to wait another 20 mins in the drive thru line to get my other burger. This place has significantly gone down hill in the last couple years. read more

Well the service was horrible I waited 10 minutes for someone to come out and get my order then someone did not so we had to go thru the drive thru and I ordered a hot dog and fries and the fries came out but not the hot dog did not come but I had to complain 3/10 Surprised people did not get fired yet. The sitting was not even inside. When I got my hot dog I had too much ketchup on it. IM NEVER GOING HERE AGAIN GO TO THE RASIN CANES NEXT TO IT. read more

A few days ago i went to order in stall 15 and the amount of disrespect i received from the manager "Evan" it was unprofessional. i asked for the store manager he told me that his boss doesnt have time to talk to a customer about how their feelings is towards the service! Sonic is ran by a bunch of disrespectful people. My friends and family have also been disappointed by the service, this young lady with red hair cant remember her name but it definitely starts with a R, she was very unkind to my sister and her kids! , Everytime there is a issue with the managers not taking us seriously, we have called and called with no answer! ive contacted the health management and corporate ! i hate to have to be the customer who makes a claim on Sonic-Drivein but its getting to a point where im not getting help or any type of reassurance! , ive had fruit flies in my drinks, old bread, and even hair in my ice cream! i can give a big shout out to that boy who has curly hair, that young lady with red braids(i think her name is mya??not really sure though) , and that kind girl named chasity , they have all been so kind every chance i get coming there and they are working :) please start being careful who you invite into your company!-Katie & her family read more

The food seems pretty good. The burgers are fine, as are the fries. I'd pass on the onion rings. One burger I had was a bit greasy, but the others have been okay. They have a couple more uncommon soda fountain options, so that's nice to see. read more

DO NOT go here!!! My family was getting food here before my brother could even finish the order. The lady, who was taking our order, sighed and cut him off, asking in a very rude and disrespectful tone: "Is that all???" My brother said no, then said we wanted the meal, then she signed even louder, to which my autistic 16-year-old sister asked are you cool (not as a rude or derogatory thing just copying her siblings) so then lady said "did you said am I cool???" my sister then replies "yes" in a very calm soft voice (from here I could tell it was going to be bad) which the women reply's "B*t*h if you don't think I'm cool then you can go somewhere else" and continuously rambling very disrespecful derogatory terms at my little sister. my brother just drove up, so my sister didn't have to hear anything else but by then my sister had asked us to pull off in fear of getting her food spit in and has been refusing to eat ever since (we only ordered one meal by the way...) this is a prime example of why you shouldn't let you having a bad day poor into your work life!! read more

Stopped at Sonic to grab some food to eat. I ordered a double bacon cheeseburger with some fries, and a simple Ice cream shake. Really do not eat at Sonic much, so that could change soon. Enjoyed the food and atmosphere. People working here were friendly. Id visit again. read more

I come here quite frequently for a slushy. Must say the customer service is HORRIBLE every single time I come. Today I received a slushy with no flavor then I had to go back in line to get it corrected. The service here is just bad here ! If there is a Sonic closer go to it I wouldn't recommend going to this location read more

Sonic Drive-In - Slushy With No Flavor - Burgers Near Me - Manchester, Connecticut

If I could give negative stars I would. Most horrendous experience ordering three simple items. Two mini sonic blasts and a small chocolate milkshake. After waiting for over 30 minutes they came out with four items. The sad thing was my husband saw our items just sitting there by the window waiting to be brought out to us. So they were a little melty by the time we got them. The milkshake my son got had Reese's pieces in it. Obviously the wrong order. Sorry to whoever got our plain chocolate shake. It's a good thing my kid doesn't have a peanut allergy! read more

We went to the new sonic on 98th, and they never helped us. As we drove around to leave, the staff was sitting around. Only one car in the carport and one at the drive up.. come on people learn how to work! Friday 9/13/24 around 715, where's the manager?? read more

Ordered 2 footlongs, one with chili for me and another one without chili and mustard. Got both footlongs without chili and filled with mustard. As they are out of chili and they did not mention that they are out of chili. My wife is allergic to mustard. And she almost took a bite of that mustard. The situation was really scary to me. Also they are out of ice cream like everyday. So no milk shakes. Every-time I go there, also something bad I experience. Horrible place, please avoid. Even they have same copy paste reply to reviews that call me management of the franchise like we have so much time to call them and complain. It was my last time, I will be avoiding this from now on. read more

Workers are extremely rude. I just went tonight to pick up dinner and the drive thru girl was very rude with rushing through my order and cutting me off not letting me finish saying my order and funny thing is they weren't even busy. I then had to wait in line at the window holding up the line as the ladies in the back forget half of my order and didn't want to ask me but instead sat there laughing at me and making comments about me then when someone came to the window they rudely asked me if I was waiting for something else and I had told them I was missing half of my order and she rudely slammed the door in my face then gave me my food cold and messed up without an apology. Not sure if it was purposely done or accidental either way I'm not sure what's worse. Wouldn't be surprised if this place gets shut down soon all the workers there just care about chit chatting with their friends and blasting their music in the back. Definitely would not recommend this sonic! read more

Waited in line for 20 minutes and this is what I received. Not sure why it's half empty & where are the toppings I ordered? WOULD NOT RECOMMEND. read more

Sonic Drive-In - Oreo cheesecake milkshake - Burgers Near Me - Manchester, Connecticut

Cold food every time. 45. Mins for a simple order.get rid of Chad and the team the drinks are always messed up this place is a shit show

Takes forever to get food, the ordering kiosks barely work, that audio is really choppy. And bad food overall. Go to Wendy's across the street. read more

Do NOT come here on a Sunday. We just learned the hard way. As I write this, it is now 45 minutes waiting for our order. I totally understand they are probably understaffed. Every single stall was taken. The drive thru is endless. We normally come on a weekday 1-2 times a year, when we're in the area. This experience will not deter us. We just won't be back on a weekend. read more

In short, good luck. What I can understand: - Machines and software can break down - Long lines and wait time based on the first come first serve model What I cannot understand: - Never taking a customer's order While the Sonic drive-thru line tends to be reliable with their cheap and greasy food orders, this review is purely based on my experience with their drive-up stalls. For my latest Sonic visit, which prompted this review, I was ushered to drive up to one of their drive-up stalls after being told that their credit card machine was down. That's understandable. It happens. That said, after pressing the small red button to place my order.....nothing happened. The screen alerted me that someone would soon take my order. After waiting awhile and not having anyone take my order, I noticed the screen reverted back to telling me to press the red button to place my order. Hopeful that maybe this was a fluke or minor tech issue, I pressed it again. Once again, the screen told me that someone would take my order. With that, I went back to waiting. After waiting again, the screen ended up switching back to the press the button to place your order screen. Frustrated and hungry, I pressed it for a third time. After waiting for a bit, I realized the famous quote was true: "Insanity is doing the same thing over and over and expecting different results." At this point, I familiarized myself with this song and dance. Having finally given up, I drove across the street to the Wendy's who pleasantly took my order and processed the transaction like a normal business. If you are fortunate enough to get the drive thru, you're likely fine. BUT, if you have the "pleasant" opportunity of using their drive-up food stalls, good luck. I sincerely hope you have a better experience than I did. read more

Worst sonic I've ever been to. They take ages to take and deliver your order. Or if you go through the drive thru you get trapped waiting for 45 minutes or more. There could be zero other customers and they would still take 30 mins to make your food. Sometimes you park and press the button and they just never respond to take your order. Or they forget something and you press the button and they simply never respond. I almost never write bad reviews - but I've come here dozens of times over the last 5 or so years since they opened and it's always terrible. read more

First time trying Sonic and must say that I was not impressed. I guess I was expecting a more interactive friendlier staff as you order from a screen and then someone brings out the food. Food was average. I did like the sonic snickers blast though. Is a pricey version of Dairy Queen. read more

Ordered 3 milkshakes. Waited 20 minutes before asking how to pay because screen was broken. Waited 15 more minutes afterwards and drove away because they never gave us our shakes nor did they ever come outside to help us pay like they said they would. read more

No ice cream available again tonight !! Hope they fix the ice cream machines at this location soon

I am deeply dissatisfied with my recent experience at this location and have decided not to place any future orders here. My concerns begin with what appears to be a lack of professional management, raising questions about the staff's maturity and expertise. Despite ordering in advance via the app and promptly arriving, my service was delayed, and the quality of the food was poor. The most troubling part was receiving a melted milkshake that seemed to have been neglected, evidenced by it dripping from an obviously pierced and poorly sealed cup. This oversight led to a messy spill on both the outside of my car and inside of my car. I had the milkshake overflowing in my cup holder, and on my steering wheel and on the outside of my car door. I suspect the damage to the cup may have been caused by the careless handling of the employee with her long finger nails. I didn't have much of a choice but to get in the drive through line and get and get napkins and a second cup to stop the milkshake from leaking. As I waited at the drive through window no one was paying attention and did not open the window until a few minutes later when they realized I was there. There were four employees conjugated at the window laughing at my complaint which infuriated me even more. I did not get the opportunity to get their names but they all appeared to look like teenagers running the place. I'm not sure what has happened to the customer service at this location but it used to be a great place to grab food and now it seems to have gone downhill. Furthermore, the nostalgia and charm once associated with this establishment, including staff on skates, seem to have vanished, diminishing the overall experience. The food quality, particularly the onion rings, was unsatisfactory; they were mashed and lumped together, indicating improper storage and or improperly cooked. Missing items from my order only added to the disappointment. I would not recommend this location! STAY AWAY FROM THIS LOCATION!! read more

Sonic Drive-In - Milkshake spilled on car door. - Burgers Near Me - Manchester, Connecticut

Went on Easter Sunday.. food & service was great! I even asked for an exhange on my drink & they exhanged it with no hesitation! Awesome staff! read more

Sonic Drive-In - Jumbo Popcorn Chicken Combo with Chili Cheese Tots - Burgers Near Me - Manchester, Connecticut

This used to be a great option when we wanted a quick burger and fries, but they just can't seem to get our order right. Last time they shorted us on jalapeño poppers and left off a burger, and now tonight our toddlers plain cheeseburger was not plain, it had everything imaginable on it! Trying to be understanding during a pandemic, but it shouldn't be that hard to check an order for three people. We will probably skip them for a while and see if they can get it together next year. read more

Sweet, a method to get fast food even lazier than drive thru. I've always wanted to try Sonic, but never get the opportunity since I live in a real city. Finally, on a drive up to Boston, I knew I had to at least try a couple of things even though I just had dinner. The best part of Sonic is the cool, obesity-building drive-in ordering system. No longer forced to even wait on a line of cars for drive-thru, you just pull into one of the several stalls, which are equipped with a menu board and a microphone/speaker ordering and paying system. You place your order with a very friendly Sonic employee, and then just a few minutes later are greeted by an even friendlier Sonic employee on skates that glides your food over to you. We just got a couple things - Popcorn Chicken and Tots along with a Sonic Blast for dessert. Both food items were pretty standard, and about what you would expect from a fast food joint. I love my sweets though, and I thought the Blast was really great. You can mix in a bunch of different toppings, and we went with Oreo and Butterfinger, which go really well together. This definitely beats a lot of other fast food joints, if not just for the service alone. If you insist on eating some garbage, go here instead of the Wendy's or other such stuff around here. read more

See all