I've been going to this location consistently for the past two years and have noticed a steady decline in customer service and food quality. Today shows just how bad it's gotten, having the single worst ordering experience of my life. It was Friday and didn't bring lunch, so I decided to treat myself to a burrito bowl. I ordered rice, beans, chicken al pastor and steak, and fajita veggies. The worker asked if I wanted double protein to which I agreed. No problem at all. When she was finished, she placed my bowl on the side with toppings where the serving spoon for the tomatoes was knocked over and landed across my bowl, where it sat until the second person working the line came to take the rest of my order. Hungry and now a little irritated, I continued and ordered hot salsa, sour cream, cheese, and lettuce. Some lettuce fell and she tossed it back into every container not holding lettuce. She placed the lid on my bowl and said to the cashier this one is double steak and queso. I resolutely stated that I had not ordered queso which prompted the second line worker to REOPEN MY BOWL AND FINGER THROUGH MY FOOD to figure out whether it had it or not. Yes, she had gloves; and yeah, I get they use gloves to put lettuce and cheese, but when were they last changed? When is it EVER appropriate to further touch a customers food? She then said "oh it was guac" to which I responded, now even more irritated, "I didn't order guac either". Confused, she looked to the front of line worker who was busy with the rush of customers who had come after. I tried to explain that it was just double steak, to which she put her hand up to cut me off. I tersely said I no longer wanted their food and walked out. The biggest problem at Chipotle used to be whether you were getting a full scoop of chicken. Now they're manhandling your food because the workers can't keep track of what they put on your burrito. Take what you will with this and form your own judgement. This location downright sucks. It'll be a while before I step foot in a Chipotle again. read more

Food and service always good. The restaurant is dirty, trash cans overflowing, food and trays on tables, floors littered. read more

Chipotle Mexican Grill - Mexican Near Me - Linthicum Heights, Maryland

Ok it's Chipotle and I could have gotten employees that were new. This was the most food I have ever seen in a bowl. They were quick and when I was there the place was pretty clean. For that a solid 4 stars read more

The service is horrendous and it is always packed. The workers clearly don't care about their customers.

I stayed at the Hilton and wanted a quick bite to eat. I went to chipotle thinking it was a safe bet. Ordered 2 kids meals and 1 bowl. Found hair in all my food. Please do not go here. Especially if you are with kids. Had to throw all my food out. read more

This place is unclean an unkept Nasty tables Easily fixed with a wet cloth but first someone needs to care and show a little pride

The burrito was disgusting, and the entire place is filthy with flies. It feels like a gigantic public bathroom.

the service is quick but trashy and uncared for. dont ask for anything special because they'll screw it up. Ive been to chipotle's around the United States but this one is by far the worst read more

Out of all the chipotle near 695 on the southwest side this is by far the best. They give you what you pay for and usually are well staffed. I drive an extra 15mins to come here rather than the one on security blvd or Ellicot city. Never had a problem the other ones there's always a problem (long wait/out of certain meats/short staffed) I'm glad there's at least one decent chipotle by me read more

If I could tip 0 stars I would worst experience in my life that Puerto Rican midget manager has got a good attitude & im Mexican but you best believe i put him on the spot ! Food is good only they serve like if they're rationing here don't recommend place Is also dirty . read more

Service was good. The brisket bowl was terrible - gristly and spit out half of it. Will not get this again

Just doordashed a burrito... They gave me no meat. A vegan would have been proud of me...

I eat here weekly sometimes twice a week. and I won't stop just because this location can't get it right. Every week they run out of food during dinner hours such as barbacoa or white rice or cheese. Oh and they won't make more either they should already had more ready tho for the dinner rush. I only get xtra rice and cheese xtra and I am always told they don't have enough cheese so I get limited.....excuse me if I want a pound I'll get it I'll pay for it plus I don't get any other toppings!!!!! Had to talk to the manager numerous times over last few months nothing changes. I also have wrote many complaints to corporate and begged them to send a secret shopper in. I got no response of course not even one free meal!!! SMH!!!! read more

How are you a Mexican Grill but run out of Guacamole AND Sour Cream.... on a rainy Friday night at 8:22p. And you are open until 11p. Oh and No sign was posted. I came by yesterday and saw there was no tomatoes because that was posted and so I went next door. All of these things make up the Chipotle experience. So disappointed. Next time I will go to Columbia and not be disappointed. Do better management! Had I not been so tired and hungry I would have left...without anything. read more

Chipotle Mexican Grill - My naked bowl! - Mexican Near Me - Linthicum Heights, Maryland

Not the best location; we were passing through from the airport and stopped for a bite. They were fairly busy, being it was a Friday night, and after waiting in line we started the process of ordering. We got through fairly well, up until the final person in line squeezed the burrito onto a new tortilla when she couldn't roll it right the first time, leaving some toppings behind. I still got charged full price (for guac and queso) for what was probably the least-filled burrito of our party. I've had people unable to roll the burrito before but they'll usually just get a new tortilla and double-wrap it. Another burrito in our party had cold steak and when one of us asked for a water cup we were told it would cost three dollars (full price for a soda), so all around this was a disappointment that we'll avoid in future. Maybe the sandwich shop gives a damn. read more

Still a terrible chipotle . Did not get any better. They put 4 pieces of meat in the bowl but LOTS of the other ingredients. It's worse than the other locations when it comes to being stingy with the meat. read more

food was exactly what I wanted, but the girl at the register called me fat when I ordered extra chicken. then repeated it when her coworker didn't hear her read more

If it's past 8 they will not prepare more food. They are open till 11.... "Out of chips" at 8pm.... Chips! Fryers and flat tops we're being unplugged with three more hours of "service" to go. All kids with $hitty attitudes. Won't even comment on the cleanliness or lack there of. read more

Worst Chipotle I've ever been too! For a restaurant to state on it's website that it closes at 11PM but be out of White Rice, Steak, and multiple other toppings two hours before close is a sin! read more

This location is just awful. No one greets you. The line was completely DIRTY. I walked about I was not about to order from this location. I'd rather go the extra mile. Do not recommend this location LIKE AT ALL. listen to all the other reviews. read more

Chipotle Mexican Grill - a person standing in front of a counter - Mexican Near Me - Linthicum Heights, Maryland

The sea of one star reviews here doesn't surprise me, however I cannot comment on anything except the brewed tea. It was absolutely disgusting. I bought a large tea to go (THREE DOLLARS AND 47 CENTS--- FOR TEA mind you!) and it was old and tasted like mold. I had several people taste it to make sure it wasn't just me, and they all agreed, it was putrid. Some wouldn't even go past smelling it. You'd think for that price they could brew fresh tea twice a day, not to mention washing out and sterilizing the container. I was afraid I was going to get sick. Shame on me for not tasting it before I got home. I should have known better. NEVER going back in that shithole or ANY Chipotle. Gross. read more

I had lunch here after giving up on potbelly's next door. Great food! Fast, efficient, plenty of employees and friendly!

Terrible service didn't have my order ready and the customer contact service was rude her name Rita c................... .................. . , by read more

Bottom Line: This new Chipotle has potential but in the near term I'm going to avoid it. As other Yelpers have noted, this Chipotle opened at the end of February and there seems to be a steep learning curve. My first visit was during week two at 2pm and the line was out the door and not moving so I left. My second visit was a few days ago, also at 2pm, and there were four people in line in front of me and it took 12 minutes to get through the line. I ordered a salad and there wasn't any lettuce left and it literally took five minutes for someone to grab a new container of lettuce from refrigerator. Two staff members seemed to be milling around, kinda lost, and not sure what they are supposed to do. The GM was killin' it and obviously trying to make up for others' inefficiencies but there are some challenges to overcome here. I usually don't go to new eateries until they have time to work out the kinks but I think I was spoiled by the Potbelly Sandwich Shop that recently opened next door to Chipotle. On day one, they had the A Team and that line was moving! Chipotle is definitely slower to get up to speed. Overall, I really like the concept at Chipotle. Pick your form (salad, bowl, taco, burrito, etc.) pick your protein (steak, chicken, tofu, etc.) and then load it up with the toppings. Guacamole is extra but worth it and they have Coca-Cola fountain products. I ate my salad at Chipotle and found the restaurant to be rather dirty - crumbs and straw wrappers on the floor, goop on the table next to me, etc. I supposed they are so overwhelmed behind the counter that they forget to come out and survey the dining room. I'm optimistic that the situation at Chipotle will improve and when it does, I will be sure to update my review. read more

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We asked for 3 chips and didn't receive any of them the Rice wasn't completely cooked it was hard, one of the order was suppose to have extra rice it didn't had extra rice. it was supposed to be no cheese no beans and it had it on it and didn't revive our tortilla either. read more

Chipotle Mexican Grill - Mexican Near Me - Linthicum Heights, Maryland

This is the one spot a lot of us would rather go to bc other chipotle's would have employees that didn't care to have a job. An don't listen to instructions well. Also if they don't feel like doing something they will make excuses up. But this location is slowly changing to less Stars by the way service is. Are the new employees told how to work and what to do? Or just thrown into a spot on the line to figure it out themselves? We still go to this location hoping it's just a phase that will pass by soon. Food been good so far. read more

I feel like a lot of Chipotle locations have gone downhill. This has become our default location even though it's a little further drive. We typically do online to go orders. They are ready on time, and are correct. I've always had a pleasant experience with their staff, and appreciate the way they run this location. read more

DO NOT ORDER FROM HERE. I should have looked at the reviews before ordering but I usually have a good experience with chipotle so that didn't cross my mind. My bowl came, the rice was undercooked, the guacamole was old, brown, and stringy, and half of the stuff I asked for on my bowl wasn't on it... This food is inedible and I don't know why this location is still open. I called the restaurant to ask them what happened but kept being redirected then I just got hung up on. read more

Chipotle Mexican Grill - My bowl is missing half of its toppings. - Mexican Near Me - Linthicum Heights, Maryland

Nursery Rd Chipotle. Used the app to order. Got home to review order. Ordered a salad. No lettuce, no fajita veggies. I opened my container expecting a salad. There was NO lettuce. Will never use their app again. This has happened multiple times. Terrible store! read more

I'm not the biggest chipotle fan but I do enjoy it from time to time. I work in the area and decided to get it today on a whim. This is located in a cool new center that opened up sometime in 2017. It's down the road from Hoyt's and it has a chipotle, potbelly, Dunkin' Donuts, chick fla, and a glory days grill. I went in around 2 so luckily there was no line and ordered a chicken bowl. Got even luckier because they just brought out fresh chicken as I ordered and the worker generously gave one full scoop and an extra half. The service was good and food was made pretty quickly. Think I was in and out of there in about 5 minutes. The food was pretty good. If you like chipotle then you won't be disappointed. I've been to other where the chicken tasted bland but it tastes pretty decent here. read more

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This place has potential risk of getting infected by Covid19 ! There is no 6ft spacing between customers! They should allow number of customers walking in! read more

We all know what Chipotle is supposed to be. This chipotle doesn't meet the minimum standard--even for a dine in experience. Warm--nope. Overcooked--you bet. My steak was as dry and grey. Meager portions--one person in my party received less than a tablespoon of brown rice. Really? It wasn't all bad. The line moved quickly and the guacamole still tasted great. Would I return to this chipotle? Nah. I'll just go to one of the other restaurants in the area. Plenty of options around for a quick bite. read more

Worst Chipotle service ever, if you can order from another location do that. So terrible and sloppy my burrito was spilled in the bag from incorrect wrapping. read more

Had to wait for white rice and then after that they messed up my two bowls . Also the steak had way too much salt .

Love this Chipotle location! Always clean, big parking lot, the staff is friendly and the food is great! I personally love getting the kids "make your own". Their chicken is the best in my opinion. Their food is usually pretty fresh and tasty. I think the only thing I've ever had there that I really didn't like was the queso (sorry, it's terrible in my opinion) but that's at Chipotle across the board - not just this location. This location is by a few business parks and hotels so it can get pretty busy around lunch time but they do a good job of getting through the line quickly! read more

Online order...pick up and get back home to discover its not my order in the bag with my name on it. Had to go all the way back there to get my actual order. Apologies only no offer of anything for the inconvenience. Just smh no words. read more

Unfortunately this is not my first time leaving a bad review for this specific restaurants location the quality of the food is better however they employ people that are more interested in their side conversations than helping the customers. Be alright just don't listen I ordered a burrito I specifically said no beans looked away for a few seconds and behold when I went to eat my burrito they were beings in it.... after the food was made they went down the assembly line but the cashier was not present they have to call him I waited a couple minutes for him to arrive it sounded like I was inconveniencing him from doing something more important than his job. Long story short stay away from this location. If you are really craving Chipotle you will need to go out of your way or else this place will just let you down. I would highly recommend going to either Chick-fil-A Glory Days or a Japanese restaurants within the same strip read more

5stars for the worker Kedar Was very friendly, n Pleasant. And Hospitality to the Other Customers Too...,,

they are not open untill 11. employees congregate and lock doors after 9... was severely disappointed after coming in for a flight.

This is the worst Chipotle I have ever been to. It is right around the corner from my house and I so want it to be decent. I have given them try after try after try and every time it is a disappointment. Lost online orders, out of items, slow service, rudeness, cold food are just a few of the regular problems at this location. It is also very cramped and doesn't have sufficient seating. When (or if) you do eventually get your food it is the worst tasting Chipotle. Lukewarm even when eating in, consistently stale chips, etc. read more