The service was slow. They need three employees behind the counters to prepare customers orders not two. The one employee kept going back and forth to make quesadillas. The food was good. The inside was dirty and had trash everywhere. The trash smelled bad. The place where you get your forks and knives, there was no napkins. I had asked an employee who was ringing customers out for some and was told me to wait a few minutes. I waited for a while until another employee handed me some napkins. read more

3/17/26 about 2:33 PM. I needed a side of sour cream. The cashier asked the white girl for it. When he gave it to me, it had red sauce at the bottom indicating that some sauce was in it and she still put the sour cream on top. I asked for a different one and showed him the red sauce. He asked the same white girl for a new sour cream and she made it and slammed it down. It's not like the restaurant was busy. When I got home and opened it, there was barely anything in there. I hope she feels better about whatever is stressing her in her life. Don't take it out on the customers. I will never return to this location. read more

It's not even six o clock and and we've been 2 separate times and both of those times all the employees said they were either out of Barbaccoa or they weren't making any. We went on Dec 21st at 5:45pm and they told us that no more was being made but then another employee said there some in the back. I asked if I could wait and they all told us "we don't know." No one could tell us if we could even have some on the side and when some barbacoa was given to us, it was given to us in a little dish. We were charged full price. The fact that we were told different answers and staff weren't on the same page and is ridiculous. There was a full line of people behind us so for this reason we will NOT be returning to this chipotle and service was horrible. All you had to do was put a full serving of barbacoa in a separate bowl would have been acceptable read more

Chipotle Mexican Grill - Barbacoa even though I paid for a a full serving they gave us this little bit - Mexican Near Me - Laurel, Maryland

Representing 2020 in alphabet series is C is for Chipotle. I moved to Russett in November 2020, and the first time I visited my local Corridor Marketplace Maryland City Chipotle was in August 2020 when I was looking at the home I ended up buying. I've been to my local Chipotle many times over the years. Food is very good & fresh. I've never had any major issues here. I had a couple of issues with deals over 5 years of time. Their corporate chat & app isn't very good, but the staff here is nice. They get pretty slammed at times with Mobile orders, which can cause some extra stress for them. One time I did a Mobile order as I had to do that way to get whatever deal, and that wasn't ideal as I had to wait a bit longer. Normally, I just go through the line and point out the various ingredients I want in my bowl, and I either take home or eat there. I've even eaten outside in the 3 seats to the corner of this small part of Corridor Marketplace shopping center. read more

Horrible location. Only was here because I was close. I'd never come again. I placed a mobile order like usual. Nobody greeted me when I arrived. Finally an employee acknowledged me. My order was ready. It was a salad. It barely had any lettuce. How disappointing! They need to do better! read more

$14 for a chicken burrito that had two pieces of chicken in it, little crazy if you ask me

This location is always dirty and trashed. At one point, ordered online and they didn't include the meat that was paid for. Chips aren't always fresh. read more

Exploding burrito bowl Moments before my burrito bowl exploded on contact with the porch, the Door-Dasher yelled as he was getting in his car, "It's wet!". The burrito bowl evidently had been tilted on end in the bag, and excess water leaked out and weakened the paper bag so much that when my wife picked it up off the porch, the bottom instantly ripped out and dumped. Door Dashes fault for just leaving the delivery like that? Chipotle's fault for way too much water in the bottom of the bowl? Trying to use Chipotle's customer service chatbot on their website was useless. It stopped responding and I had to track down a phone number to arrange a refund. (I was on my own for replacing the order.) At least the phone rep was gracious with apologies and quickly issued a refund. read more

Chipotle Mexican Grill - Wet bag from leaking burrito bowl makes a mess. - Mexican Near Me - Laurel, Maryland

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They majorly skimp out on portions at this location. 2 half scoops of rice, one half scoop of guac, if that. My bowl was half filled. Ridiculous. read more

This restaurant mess up orders, serve cold food, and sloppy as heck. My son asked to come here for a Burrito. This is why I don't visit these type of restaurants. I only like AUTHENTIC Mexican restaurants, not a fast food chain for Mexican food. This is a total disgrace. The only thing was delicious was the drink. Sad! ***Won't ever come here again. read more

Chipotle Mexican Grill - Delicious juice. - Mexican Near Me - Laurel, Maryland

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Steak doesn't quite feel like regular meat--it's tough, almost like tendons. Makes me wonder if it's worth the price.

I placed a scheduled pickup order on Thursday 4/13/23 For 10:40. I've been trying to get in contact with a real person not an automated system to no avail. When i had my bf pick up the order they were already closing so i believe this was just a lazily made order. HOWEVER when i opened the bowl it had been noticeably eaten out of...which is disgusting and disappointing. Not to mention the bowl didn't even have the toppings i requested on it. Highly disappointing and irritating when you've been waiting to eat just to get a HALF EATEN bowl. I would love to speak with someone but everything is computerized. read more

Chipotle Mexican Grill - Mexican Near Me - Laurel, Maryland

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This Chipotle is set up like all other Chipotles in the country. A few things stand out: 1) Speed: The line moved much slower than at other Chipotles. It may have been an off day for the staff, but if not, factor in more time to wait for your food. 2) Seating: They set up a little outdoor patio area during the pandemic to enjoy your food. read more

Short lines, frsh food, great service, they're always kind not rushing the line. This is one of my most visited locations. The bowls are so filling. read more

I ordered though DoorDash and they skimped me on the portions. This location is the closest to my house and it's normally dirty and gives bad service. read more

Chipotle Mexican Grill - Quesadilla meal - Mexican Near Me - Laurel, Maryland

Food is always fresh and delicious, service is quick the staff is quite friendly, they store is nice and gets a bit busy around five

My boyfriend and I walked into the store and tried to order a burrito bowl. We asked for extra rice and beans and were told it cost extra. After going back and forth with the employee for a bit we attempted to proceed with the order, but ultimately left without our bowl because we could not justify the price of that. As we were leaving, the employee urged us to come back and said he was just kidding but at that point we didn't want to deal with it. If chipotle is going to nickel and dime for extra rice and beans, I'd rather just go somewhere where that's free. And to my understanding, extra rice and beans are not an added cost so I'm not sure where the issue was. read more

This chipotle stays open late and it's right across the street from the wal mart and sams club I frequent. They aren't the best, but not the worst either. Somewhere in between. There's also I target behind and a Rita's right next door. So as you can see a great location and very convenient due to the late hours they stay open. I always get the tofu or whatever they call it at chipotle. I get it with with brown rice or lettuce and salsa. It's a great alternative to eating fast food and always consistent. read more

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Absolutely horrible I will never come here again. Three pieces of tiny chicken with a quarter cup of white rice maybe at that. Waste of money... read more

Chipotle Mexican Grill - Chicken(3 pieces) Bowl w / white rice(maybe quarter cup) - Mexican Near Me - Laurel, Maryland

Food: 5 stars. Social Distancing: 1 star. We went here for lunch after grocery shopping (because that's what you do sometimes, don't judge) and while in line, people were social distanced, but when you got up to the food assembly line, workers were standing side-by-side asking you what you wanted, which is fine, except that the person in front of me is standing THISCLOSETOME because they haven't been able to move forward yet because someone is trying to pay. I get it, you want to get people through the line, but I don't want to have to YELL to tell someone my order because I'm trying to follow protocols that your company is requesting customers follow when they walk in the door. I'd definitely order online next time and just pick up to have to avoid the line situation. #LessonLearned read more

I REALLY want to like this spot. I usually eat from here about once per week. Not trying to trash them online but... over the years... quite a few bad memories have accumulated in my mind. To be fair, I always think about contacting them to give them a chance to make up for things they did wrong but, to this day, I haven't bothered to reach out to them (shame on me). Of the fast food options around the area, their menu is one of my favorites. But we all know that - in the not-too-distant past - the chain has had issues with customers getting sick. Here's a taste of my complaints... There have been too many times when my rice wasn't fully cooked (I hate that) and there have been times when meats from their makeline that I didn't ask for found there way into my bowl (I stopped eating meat decades ago). Also, there have been times when I've seen employees do things that definitely wouldn't fly with a health inspector. Still, I keep giving them a chance. I hope I can come back here in the near future and upgrade my three star opinion. #FingersCrossed read more

Please find a new manager to run this restaurant!!!!. A young man was trying to serve me with blood on his forehead (from a scratch or pimple). After telling him that he had to go and obtain a bandaid to cover up the blood, the other female employees seemed very unprofessional. After the third person entered into the store, then an employee decided to take my order. She's is making my order then proceeded to place a very small scoop of soffrita in my bowl, when asked to place the correct portion, she indicated, "there is an extra charge". I replied "no" because it was half of the correct portion. Please hire some new management!!!!! New employees who want to work and understand food health Code violations! I feel that there are a bunch of kids running themselves without direction. The absolute worst!!! read more

First time trying the carne asada and its a lot better than the normal steak. A lot more flavorful. more tender, less gristle, and only 50 cents more. Needs to stay on the menu! read more

Worst. Location. Ever. I've been frequenting Chipotle locations for 12+ years, and this location takes the cake for worst/smallest/slowest location, by far! Arrived at 8:25 p.m. last night and the line was out the door. The line did not move for 15 minutes... That is a bit excessive, even for Chipotle standards. Being my first time to this location, I was surprised by how tiny the inside was. Barely any seating and the area behind the counter was so cramped, no wonder why they only had 2 people processing orders and one person working the register. Awful! Ended up jumping ship and driving over to Panera before they closed. I could not fathom waiting an additional 15-30 minutes and then receiving terrible food (according to the many reviews on here). Whoever thought this location would be ideal for a Chipotle was sadly mistaken. The worst! read more

Five star service, the portions were generous even compared to the Chipotle's I've been where I live, and the, food was great as always.

I don't mind chipotle being busy. I'm gonna eat the food regardless. But for improvement the guacamole was very clumpy like the Avocado wasn't mashed too much nor enough salt , maybe that's a preference. Also the salad dressing usually has an sweet/ tang-ish flavor , this time it was bitter. Nothing things can't be fixed though. read more

Horrible service. Order for pickup at 4:40, 20 minutes later my food still wasn't ready. When I asked the staff to check on my order they ignored me. When they finally made my food instead of handing it to me and apologizing they put it on the shelf and didn't say anything. Go to a different location. Don't waste your time going here. read more

I feel bad giving a place 2 stars but honestly this was one of the worst experiences I've had at a chipotle. I arrived around 8 the line was to the door which is normal for dinner time, it took about 15 minutes just to get to the front and then once I did it took 15 more minutes between starting my bowl and paying. The food was just okay and I think something was a little wrong with it based on how my body has been reacting since then. The employees were so obviously swamped with work in both online orders and people actually there and I know that can get overwhelming but there should've been a bit better planning. The food was definitely thrown together quickly but it is fast food. On the positive, the staff seemed to at least be mature and working hard because the man in front of me was a complete ass hole and was on his phone the entire time he was ordering 2 different bowls and then giving them attitude. read more

I did an online order. Wanted a salad, got home and I have a rice bowl with no fajita veggies or lettuce! Pouring rain and not going back out! Pissed!!!!!! read more

Chipotle Mexican Grill - Suppose to be a salad bowl with fajita veggies, basically a rice bowl with no veggies and lettuce - Mexican Near Me - Laurel, Maryland

This location is small, & cozy, but they probably serve more people than the larger location. The food is hot, and tasty, as you would expect for a Chipolte. The staff really did a good job getting you through the line FAST. You'll actually be able to eat your food on your lunch break, instead of standing in line. read more

Chipotle Mexican Grill - Interior - Mexican Near Me - Laurel, Maryland

I love my local Chipotle. I would order more often if they put more lettuce in their salads. Been doing delivery since COVID and my orders come out great aside from the . I love how they have changed the game in fast food and have made it healthy and sustainable. They use simple ingredients that are good for you. I like that they use compostable containers not just here, where it's required by law but nation-wide. They were one of the first in their field to go the extra mile for the planet and that is meaningful. :) read more

Okay so I been trying to be fair to this chipotle location but this is the 5th time I get my food cold Like wth. The service they provide is okay but just the food is cold all the time. Can't compare to the other location. read more

A bunch of disorganized, rude teenagers left without any management. Luckily there were only 2 people in front of me, but it still took me 10 minutes to get through the line. They ran out of chicken and fajita veggies with no back up ready. The little girl running the register had a nasty attitude, and was too busy rolling her eyes at everyone to do her job. I was happy to see another Chipotle in the area since the one in laurel lakes is always packed, but this was a first and last trip to this location all in one. Terrible. I would also like to add that the food does not taste like Chipotle food at all, and I almost broke a tooth on the crunchy, undercooked brown rice. This place sucks and the manager obviously has no business in this business. read more

Im general chipotle is good but just this location is terrible. Stay away!! Please get new staff or train them in cleanliness and in customer service. Just unsanitary! read more

This used to be one of the better franchises, but not anymore! My daughter's quesadilla was so overcooked I couldn't get the foil off, there were 5 people on the assembly line and only 2 were working. Coworkers have their friends in the back, the rice is always undercooked, and the tables and drink area are dirty. I've given this place 3 chances since it seems it just recently went downhill, but we won't be back again. read more

I came here a few times, but my last visit was for a catering order. The staff was so helpful in assisting me with a catering order. I appreciated their flexibility for my last minute additions. The associate called me frequently to ensure everything was perfect. The catering literally had everything. Thank you so much! read more

I love chipotle but this location is lacking in service and food quality. I was just there and there were only 3 people in line and that was great. 15 minutes later I left because phone order came in and the line dropped everything and left what was the start of my chicken bowl on the counter getting cold. read more

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I frequent Chipotle and usually am pretty satisfied. We went the other night around dinner time and it was an absolute zoo. A line out the door, not enough seating, and the employees didn't really seem to care. After a ridiculous wait, we were finally "greeted" and we both ordered. Because they ran out of barbacoa, they tried to go with about a third to maybe a half portion on her taco. They didn't have any more and just tried to push them down the line. Luckily, my wife noticed and asked for some steak to be added, which they then looked at her like she had 12 heads. Also, I got a burrito bowl with a tortilla on the side. I'm not even joking, it ended up in the foil rolled up like a ball. They normally roll it up almost in quarters, and decent looking... certainly not a ball of tortilla. Anyway, the staff had zero urgency in making anything the proper way, or handling the line and getting the orders done. I've never seen anything like it at any other location. Attitude and scowls all down the line. At least the cashier was reasonably pleasant. Find another location and enjoy. I'm not going back, that's for sure. read more

If I could give this location 0 stars I would. I never mind waiting; however today I waited over 45 minutes for my order. On top of the long wait time, the employees had no sense urgency, would rather laugh and joke with one another then serve the customers and kept walking to the back. Instead of apologizing for the long wait time, I was greeted with an employee telling me to wait again as he had to complete several mobile orders. I observed him messing up an order and instead of starting a new one, tried to transfer the food item into the correct order. I am utterly disgusted with this location and the lack of customer service. Will NEVER be going back. read more

They mess up orders as simple as kids meals...went back to get my order fixed they messed it up again...don't go and thank me later