I am appalled by the service I received here. If I could give it negative stars I would. So I go in at about 9:30, when they close at 10. When I get in they tell me they're out of beans, lettuce, rice, sour cream, guacamole and cheese. Soo what do they expect me to eat? I know very well they were not out of these things and had more in the back but due to them closing in 30 minutes did not want to make more. BUT if your establishment is open until 10:00 you cook until 10:00 and do not turn away customers before then.( my group of 4 and about 3 others) I also came from a decent ways away (Cortland-40 minutes) to get chiptole and was looking forward to it but was instead served up rude service and was practically told to leave. so rude and will not be returning anytime soon read more

This shit was terrible. Worst Chipotle in the nation. Waited 15 minutes while 2nd in line. Want a good burrito? Maybe wrap it yourself. 7 people behind the counter still slower than snails. read more

This is the worst chipotle I have ever been to hands-down. I have gone here multiple times and they make me wait 30 minutes until all of the orders that were placed online get fulfilled before they attend me. I have complained and and they never solve this issue, clearly showing that management doesn't care about its customers. Today I walked in at 9 PM and they told me I needed to leave because they would not be fulfilling any more orders, even though they close at 10 PM. Worst customer service experience and worst chipotle nationwide.. read more

Always accepts online orders for guac but when you show up they're ALWAYS out of guacamole. I've been charged for chips and guac maybe 15 times and I've never received it once. Learned my lesson to just never order guac from this place and run to wegmans AFTER I pick up my food. Whack. Not sure why they don't just make more guac they'd be a better restaurant for it and would make more money. Fire the manager, they can't operate simple supply and demand processes. read more

Disgusting choptle I every seen rude customer service everything out they taking food himself to take home

Good lord, this is the worst chipotle I've ever been to. I've had several orders- the latest being that I ordered on the app and they said my order would be ready in 30 minutes- it took a whole 2 and a half hours. The guac is consistently disgusting, the pinto beans are often undercooked. I don't understand how you could mess up a national chain this bad. read more

This is easily the worst Chipotle I've ever been to. Most times, the line is completely out the door, and online orders are ready 30+ minutes after the expected time. The online orders are usually wrong as well. Even when it isn't busy, the food is somewhere between mediocre and bad. read more

I have been going to this location once a week for years now! The food is reliably tasty. I like how it feels in my body afterwards. I really like that Chipotle makes the effort and produces fresh, clean food that is free from additives etc, and is also reasonably priced. My go-to order : veggie bowl with both rices, both beans, mild + medium sauce, cheese, cream, lettuce. Guac on the side. :) read more

Was waiting for my chips and guac all day. Guess what? When I got there they had no guac!!!! How do you have no guac?! I asked them and they said they had no avocados!! What??!! Mind you this is after waiting in a huge line. The employees also were rushing and sloppy, and weren't the nicest answering any questions or concerns. Not to mention the fact they only had a couple scraps of Carnitas left and gave me three sheds of meat on my taco after I told them to just use chicken instead!! Definitely not coming back to this location. Chipotle has always been better than this. read more

I'm a big fan of Chipotle but the horrendous service at this store makes me rethink my loyalty to the chain. The fact that Chipotle management lets this atrocious level of service continue is really incredible. I guess since it's always packed with college students, it makes senior management think everything is okay. On Saturday my son and i waited in line more than 30 minutes and the line wasn't even that long. I would give zero stars if that were an option. read more

Drove 40 minutes in hope of getting chipotle then waited on line for 20 minutes while being the second person. Worker then proceeded to alert everyone that they were shutting down the front end since they were an hour and a half behind on their online orders. Asked the worker how long until they are a functioning establishment and taking orders and she responded with an hour. Complete waste of time and an improper balance of time management from the store associates. Never going out of my way again to come to this chipotle due to worker incompetence. Would give it zero stars if I was eligible to post without a rating. read more

This is literally the worst Chipotle location I have EVER been to. Starting with the food, which is almost always either burnt/undercooked/the wrong temperature (i.e., crunchy rice, burnt chicken, completely raw fajita veggies). Nine times out of ten they are out of some ingredient or the other, it's just a waiting game to find out what it is. Even more so than the food, the service here is the ABSOLUTE WORST. They are either severely understaffed, or the employees are completely incompetent with regards to handling large lunch/dinner crowds. Even if you go at an off-peak time (say, 2 pm on a Tuesday), be prepared to wait for AT LEAST 30 minutes. And forget about trying to get out of there before two hours on a Saturday night. I cannot for the life of me understand why they decided to open up mobile ordering for this location, because the staff is SO SLOW at making them and it holds up the rest of the line for hours. I have stood in line for 45 minutes when there were no more than 5 people in front of me just because they can't keep up with mobile orders. I would give this location zero stars if I could. This place needs a serious overhaul and new management that knows how to handle the crowd levels ASAP. Unless you enjoy wasting hours of your life in line for a burrito, save your time and eat literally anywhere else. It might not satisfy your cravings the same, but at least you won't have to eat your food in a rage because of how long it took to make it. read more

I don't ever write these. However, this Chipotle consistently disappoints and messes up my orders without fail. Today after taking an excessive amount to give the doordasher the food, they charged us for an item we didn't receive with no substitute or explanation. This is a horrible chipotle and no one should go to it read more

Food: The food is really good! They have burritos, bowls, tacos, and a couple other options. Lots of options of what to put on your burrito. Good for vegetarians and vegans! The problem is. . . A couple of times I have been in here and they have been out of RICE! WHAT?! Anyway, when you are able to get everything on your burrito that you want, food is good! Cost: The general cost is reasonable but they charge you $2.05 to put guacamole on your meal! Service: sometime the people who work here are nice to you and other times they are just plain rude. Atmosphere: the line can sometimes be REALLY LONG and normal sized at other times. A lot of the tables are dirty and when the line is long it can be loud. I'm tempted to give a 4 Star because the food is so good but all the other aspects of this place are lacking. Maybe if you ordered takeout it would be better read more

The line is taking forever. It's not even that long of a line but it's taking more than 45 minutes for me to order. I don't know if they are just all new employees or if they are understaffed, but clearly there is an issue here. read more

I love Chipotle. I can have Chipotle everyday and never get sick of it. So you can imagine how excited I was when Chipotle came all the way to the small town of Ithaca... And luckily because Chipotle is a franchise there's not much differentiation from location to location. However, one thing I do dislike about this place is the manager who tries to be extremely stingy with the food. Example: On Halloween I got a $2 burrito, but after finding out additional guac was free after the person started wrapping my burrito, the manager refused to let her unwrap it and add some guac. Also... they're charging $.90 for tortillas with a burrito bowl. WHO DOES THAT?? Whatever, I'm still coming back haha. read more

What the f, Chipotle. $10 and 15-20 minutes in line for a burrito with like 4 ounces of filling?? Not cool. read more

Chipotle Mexican Grill - Tiny, underfilled burrito for which they still charged me full price... Shoulda gone to Viva. - Mexican Near Me - Ithaca, New York

SLOW. Been here 4 times waited over 40 min every time. Last two time I ordered online and still waited 30+ min past the "promise time". When you actually do get the food it's bad even by typical Chipotle standards. You can tell it's been rushed. Wish there was an option for 0 stars. read more

Got food delivered. Charged me for 7 dollars worth of Guac (in 2 burritos plus side with chips) and didn't receive any guac when I got my food. They must have ran out I assume, but they need to give a refund! I tried calling them 3 times and they didn't pick up. Complete scam!! read more

Absolutely trash. I DoorDash and they constantly make me late and cause my ratings to go down. But most of the orders are from chipotle so I have no choice but to subject myself to their horrible service. I swear to god I lose brain cells when I come here. read more

Mediocre in every possible way. The lime/cilantro combo overwhelms all other flavors, guacamole is an expensive and largely pointless add-on as it tastes like nothing, and even though I asked for a small amount of sour cream they really overdid it. Then they didn't wrap my burrito correctly so it leaked everywhere. read more

This location is a disgrace to chipotles everywhere. I've been to a number of different locations and this, by far, is the worst. Not only is the customer service bad, (long wait, rude employees, forgotten orders) the interior and exterior of the restaurant is consistently filthy. Furthermore, every time I've eaten at this location, they are either out of something or the quality is just bad- almost inedible. Love chipotle, hate this location. read more

Only chiptole where they count the number of meats to give you. Expect about half of the size for bowls you get at other chiptoles. I have been to this chiptole at least 5 times over last month at different hours hoping it is just that server. I was wrong. Food? There are always out of 'superior' ingredients which they are suppose to serve. Either guacamole steak or hot salsa is always missing. If you like chipotle, don't go here. It is not the same chipotle. read more

Go to Moes or Viva. I've seen people go on and on about chipotle on Facebook sometimes and I can't fit it in my head why. Every time we have gone there, the meat is overcooked, atmosphere is beat, the service is blah and the food is weak at best. I mean really, chipotle doesn't hold a candle to other places. read more

The worst Chipotle in the history of Chipotles! If there isn't a line that takes over 30 minutes to get food, then they are completely out of everything! Do not even waste your time or money to get food here if you are a college student because it's isn't worth it when Corelife is right next door! read more

Worst Chipotle I have been to, and I've been to chipotle restaurants in 5 states. Unorganized operation and messy facility with un-cleaned tables. Poor process management and understaffed. If online orders slow the restaurant and there's a line out the door, MAYBE they should not be allowed at certain times. Higher ups need to reassess this restaurant to help workers have a flowing restaurant instead of a 50 person line with 5 bulk orders. read more

I went to this location on a really busy friday. When I got my food I went to fill up my drink, I placed my food down and when i wasn't looking someone took it. I went to the counter and explained what happened and the staff was extremely kind and remade my order. I can't speak more highly of the service at this location! read more

It is fucking mind blowing to me that this place is still open. I don't even know why I keep coming here. Every single time they're out of something. I was told they didn't have cheese. How do you run out of fucking cheese? Wake the fuck up management. read more

Love Chipotle! Only problem is the line. But I understand because the food is always delicious. It's a must for me whenever I go to Ithaca.

I love Chipotle. Just not this one. The food here is not any better than any other Chipotle, but at times it has been much worse. I have been in three times and am calling it a day with trying. My first experience, there was a line out the door due to Brown University being in town. (not a negative). However after waiting 40 minutes in line, when I got up to order everything went smooth even if the crew was understandably looking like they were over it. But ... at a time when the food should have been pretty fresh (they just served a huge rush so should be making new food ... most of the food choices looked like they had been sitting for a few hours. I ordered and was not disappointed, it in fact tasted like it was anything but fresh. Second experience. No line, (1101 AM on a July day ... no college kids). Food looked and tasted like it had sat out for a week. But the service was decent. Third experience, food was incredible. The service was horrible. The group of hipster bro's behind the counter were too busy comparing who had the coolest fedora and sweater for the not very attractive new girl. I checked my watch once I got annoyed nobody had helped me. 19 minutes later the tall skinny hipster with ironic glasses says "what do you want" ... not how can i help you or can I take your order. Once i FINALLY got my food, it was good. The restaurant was horribly dirty and there was no hot sauce bottle that was not empty ... but the food itself was good. All in all, the Chipotle in Ithaca is a college hang out and nothing more. The food seems very secondary to the opportunity for both the staff and the customers to be seen at their favorite hang out. I honestly think the owner of this franchise should probably hire a new manager and try to find some level of clean consistency on the food and restaurant itself. That said, they never will because they are always packed with college kids who do not care about either of those important issues. read more

Chipotle so there's not much to say here: lots of polished wood, stainless steel surfaces with small amount of seating. I am a big fan of Chipotle and love the high quality of the items they use in their food. I always make a few trips to Ithaca because its the close one from Corning sadly. read more

Very dirty, staff didn't give us the correct food we ordered but we just went along with it because it was a mess. Not well organized at all. Many of the sodas were out of service or were flat. Just not a great experience. Dirty and unorganized would be how I described it. Also staff was very hard to understand. 2 out of 4 orders were correct however and tasted great as always. read more

Three measly pieces of meat on my plate and they refused to add more. Needless to say that I'm not going back. Overpriced, unpleasant, and always a trashed dining area. read more

This is without a doubt THE WORST Chipotle I have ever been to. The customer service was seriously lacking. I came at 4:30 pm before the dinner rush and they were out of tortillas, steak, and fajitas. Not sure how a burrito chain can operate without tortillas. The cashier forgot to charge for my guac, and made me pay for it AFTER I had already put the charge on my credit card. Doesn't seem right considering THEY were the one who made the mistake. Also the bathroom did not have toilet paper and was dirty - it was evident a janitor had not been by in awhile. read more

Yum! Whenever I'm in Ithica, NY I stop by for one of their burritos. Clean healthy food for a decent price. Quick service. Friendly staff. Great location. One of my favorite stops in town. read more

This is like every other Chipotle in the world except that I am not used to being able to get margaritas! I guess my home area is much more dry than Ithaca! read more

This is probably the worst chipotle location I've ever been to in my life. They do not care at all about their customers, they just slowly pump out mobile orders and make people who actually deigned to wait in line like a normal customer. They made the whole line stop while they took a stack of mobile orders, citing that these people had been waiting for an hour while the people who actually have been waiting in line for an hour have to just take it. Please don't go if you value your sanity. read more

Don't go here unless you order online. We were there at 4:15 on a Tuesday (which shouldn't be a busy time). There was a short line, but we waited 10 minutes and they did not serve a single customer in the line, instead filling online orders. There should always be at least one employee serving customers in the line (but not at this place). We left after 10 minutes, they still had not served a single customer that was waiting there. read more

It feels a bit weird writing a review for Chipotle. It's like writing a review for Burger King. But in case you live under a rock, Chipotle is a fast food burrito joint with locations all around the nation. When this location first opened, the lines were out the door with people. I like Chipotle...but not enough to wait 30+ minutes to get a burrito. Nowadays, the lines have calmed down, and what's left is a very decent burrito place that blows That Burrito Place out of the water (did that even need to be said?) and compares favorably to Mexeo's. read more

Better to go to Viva in downtown. There are long lines sometimes and the food doesn't seem to be worth it.