The service is comically bad. But they did give a lot of food and forget to charge me for guac!

This one hurts because I really love Chipotle! Literally just got back from standing in line for nearly 15 minutes and didn't see a single customer get their order taken because there was no one behind the counter. Not a single employee. The line did not move an inch the entire time. It was honestly kind of surreal. We started asking each other if this place was actually open for business? Some others called out "hello?" with no response. Eventually me and most of the line just walked out. Somehow every table was filthy so somebody must have gotten food at some point but not us. As we were leaving, one guy says, "I feel like we could jump back there and rob this place and there's no one to stop us." I wouldn't go that far but he had a good point lol Can't judge the food or service because I didn't get either one. read more

The pickup service at this Chipotle is horrific. Anytime we try to order ahead, we are waiting long past the time given. This last time they were 40 minutes behind. Only for there to be some things unavailable. The seating area is always trashed. Garbage and food crumbs everywhere. The tables are always dirty and they do not provide wipes for you to clean them. The food is fine. But not worth the hassle of ordering, waiting and the grime. read more

Chipotle Mexican Grill - Seating area mess. - Mexican Near Me - Ithaca, New York

Disgustingly dirty...Ithaca is a dump so it might be tough but I'd try and find something else to eat if you're considering this place. The garbage was overflowing, there was trash on the floor and they were completely out of chicken because no one bothered to cook any. I love Chipotle but this one should either be A- shut down or B- major employee overhaul. I'll include a photo of the trash. read more

Chipotle Mexican Grill - Speaks for itself... - Mexican Near Me - Ithaca, New York

Every time I go there is a ridiculously long line, poor portions, and few options. One time I waited for 20 minutes to pay for my food while my bowl was ready. Other times they have no protein options or take 15+ minutes to make more rice. Don't even get me started on the drinks (there aren't any) and the trash constantly overflowing. It is ALWAYS a poor experience, something needs to change. I've never been to a chipotle with these problems. read more

This is now the second time I've ordered from chipotle online and my order was to be ready at 6:40 and it wasn't out the door until 8:25. The crew had to close the entire front bar and denied other people service until they caught up on online orders. I get it be poppin on the weekends but something gotta change, Mfks got jobs to get back to ! Mind you this was on my lunch break !!! read more

The food has gotten better in the last year, but multiple times now the delivery (through the chipotle app) was cancelled without any reason. I just ordered food, waited for over an hour and then 2 minutes before my food was supposed to arrive, the driver cancelled the order with no reason listed. The food was confirmed to be picked up at the restaurant, and the driver was shown to be on their way, but waited til the last second to cancel it. I would have gladly ordered from somewhere else, but this was a phenomenal waste of time and bad service. read more

Very long wait and bad service, only to get home and realize they gave me the completely wrong bowl with foods I can't eat and queso with other ingredients flopped into it. I thought this place was on the up since hearing people saying management changes and my last experience was decent. Will not go back. read more

I genuinely don't understand how this facility is making money. Every time I go there there's about 1/2 the employees who are clearly cracked out and barely functioning. I was able to see the floor of the kitchen as I paid and it looks like a health hazard. This chipotle needs an intervention as soon as possible :( read more

This is the dumbest chipotle in the entire United States. WHY is there ALWAYS only ONE person actually making burritos and bowls while every other employee stands around? Not even in the back prepping food, but seriously just standing around in sight of customers. This branch should be shut down immediately, and is the perfect representation of Ithaca as a whole: a lazy bum ahh town where no one gets anything done. If I had to chose between drinking a glass of Cayuga lake water and waiting in this line during a Tuesday lunch rush, I would chose lake water every time. Hire better employees who perchance, work. Edit: They had no ice. They had no tortillas. read more

Chipotle Mexican Grill - Long ahh line. Only one person actually making burritos and bowls, typical Ithaca chipotle! - Mexican Near Me - Ithaca, New York

Genuinely the worst chipotle I've ever been to. When I go, at least one of the following three things will happen: 1 The line will be atrociously long because they are understaffed. 2 They will be out of crucial items like rice, chicken, forks, and/or napkins. 3 There will be a fight between one of the workers and a DoorDash/Uber eats worker, as there are always 20 of them crowding the counter holding up their DoorDash orders. read more

I apologize to every Chipotle I have ever reviewed before and would go back and add a star after this experience. Always out of either rice or chicken. Just filthy no one ever stops to clean anything. Nobody at the counter for the last five minutes because they are waiting on rice this time. read more

Chipotle Mexican Grill - Mexican Near Me - Ithaca, New York

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Terrible service, just a bunch of kids running the place. Trash all over waited over 2 hours to get my food when the app told me it was already done. Workers doing absolutely nothing while the manager laughed at the crowd of people in the restaurant. The food was terrible, messed up my order even after waiting 2 hours. read more

Such a disappointment. Past two times orders have been not even close to correct. Staff does not want to be there at all. Family ordered 3 things and nothing was correct. Was charged extra for guac on orders which I got a burrito with meat and salsa, I had ordered rice, beans, cheese, guac salsa. This place needs a manager on staff that gives a shit and holds people accountable. Won't be back. read more

Terrible service! I ordered two burritos, and when the employee asked which ingredient I wanted on both, I told her one at a time. She got the first one wrong and had to start over. While fixing it, she muttered, "these f***ing people." On the replacement burrito, she put the wrong meat--even though she could clearly see what I'd ordered on the first one. Instead of starting fresh, she scraped off the wrong meat and replaced it. She didn't confirm the toppings with me and got it wrong again. When I corrected her, she looked at the cashier and said, "didn't she say this is what she wanted?" At that point, I'd had enough. I said, "I'm good," and walked out. The audacity to get an attitude with me after she made three mistakes was unbelievable. read more

I have suggested the owner of this franchise should have their franchise pulled. Now I hear (not sure if is true) that this location is actually not a franchise, but owned and run by corporate HQ. If this is true, this location is an utter embarrassment to the company. I feel sorry for anyone that works there. By comparison, I went into a different fast food chain (that specializes in chicken) the previous day in Rochester. There we found an alert and friendly staff (if diverse age and culture) that provided fast service with seemingly sincere smiles. I can only assume the chicken places pays their staff and managers well. Chipotle... I love the simple model of a simple, relatively healthy menu. You need to up your game on the people end of the business. read more

Chipotle Mexican Grill - Mexican Near Me - Ithaca, New York

Our food was good however our experience was not good at all. By the time they got to finish my husband's burritos, it would have been cold. Granted they were very busy and I understand that, but they shouldn't have started subsequent orders until the large order was completed. Our food sat there on the counter ( very messy with food scraps) as they completed the big order. When my husband asked them to reheat his burrito, they did offer to make him a new one that was appreciated. But then to find a table? There was not one clean table inside or out I had to clean our table with a wet napkin! We will not be returning to chipotle anytime in the near future. read more

Chipotle Mexican Grill - Napkin after cleaning our table - Mexican Near Me - Ithaca, New York

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I gave this a 2 star originally because the food is great. The staff are unfriendly, ignore you, and act like you are an idiot when asking simple things like "where can I pick up mobile orders?" They are always understaffed and unhappy, and sometimes I have to convince them with an engraved letter of approval that yes, that is my mobile order. read more

On a sat. at lunch, out 2 people on the line and 1 floater who refills. The 2 servers should not leave the line ever whole there are customers waiting. Keep the online order line separate. read more

Ate here for lunch today, and the dining area was a mess. Almost all tables had dirty food on them, the floor under the tables was dirty, and there was even toilet paper on the floor outside the restrooms. I suggested to the cashier that they might want to clean it, and she said they were too busy. But it also makes me wonder how clean the kitchen and other work areas are- perhaps they are too busy to clean those as well. Looked on the Tompkins County Heath site and see they were hit with several heath violations last month, including a "critical" one for not having the food at the right temperature. Eat here at your own risk. Edit: As you can see below, there is a bot that asks me to contact Chipotle. Their response via email was, "we will ensure the leadership team is aware of this issue." Clearly they contact this location's leadership team all the time, and the leadership team has determined they don't care, based on the volume of one star reviews. It's probably a bot that replied to my email. Given the issues Chipotle has had with food borne illness in recent years, I would think they would care more about cleanliness, and the health violations I mention above. But, no. read more

Absolute disgusting mess. No one is making food. They are standing around goofing off. Place is dirty. They run out of chips. The staff just wondered off half way through an order. Waited 90 minutes and just gave up and left. Recommend going to Taco Bell across the street for a better and more authentic experience. Addendum: crazy how the owner already responded to this post. Maybe they should direct that quick energy into the issues at the store. read more

service was terrible rude and unprofessional, i recommend u get new workers asap!! put things in my bowl that i did not ask for did not care to listen to what i was saying at all. very slow working people with a lot of attitude. read more

This Chipotle is an absolute disaster and an embarrassment to the franchise. As someone who frequents Chipotle locations regularly and typically enjoys the experience, this particular location is beyond abysmal. Since starting college nearby, I've regrettably found myself visiting this Chipotle weekly, only to be met with consistent disappointment and frustration. If zero stars were an option, this place wouldn't even earn a fraction of one. Let's start with the food: it's a masterclass in culinary failure. Every item on the menu is cooked horribly wrong, these employees manage to overcook the food into inedible dryness and undercook it to the point of being unsafe at the same time, truly remarkable. The ingredients are never fresh, with empty containers frequently sitting out for extended periods. On more than one occasion, my colleagues and I have had to choose between settling for an item I didn't want or waiting an eternity for something to be replenished. And for what? Bland, unseasoned food that somehow manages to be both disgusting and inedible. The meat is consistently fatty, poorly prepared, and not even cut into manageable pieces. It's honestly insulting. The employees? It's hard to tell if they're undertrained, understaffed, or simply don't care--but the results are horrifying. Sometimes I wonder if this Chipotle is a government test subject where the government tests different substances such as crack and fentanyl on people and throws them into a work environment to see how they perform. Orders are consistently wrong, bowls are skimped on to the point of being laughable, and the pace of service is agonizingly slow. It feels like everytime I come here the lines get longer and move slower. Even the simplest tasks, like wrapping a burrito or refilling a topping, seem like Herculean efforts for this team. They act as if serving food is a personal punishment, rather than their job. The facility itself is an absolute nightmare. Overflowing trash cans, filthy counters, and tables smeared with remnants of previous meals make it clear that cleanliness isn't even an afterthought here. The atmosphere is so unpleasant that it makes dining an exercise in misery. If anyone is feeling hopeless about their life, like they could never amount to anything, visit this Chipotle, and you'll walk out feeling like a shining example of competence compared to this mess. The inefficiency and dysfunction here are to the extreme, until this Chipotle gets new management, proper training, and a serious overhaul, avoid it at all costs. You'll save your time, money, and sanity. read more

This was the worst meal I've ever received. I ordered through GrubHub and not only did it take forever to arrive, but when it arrived the order was completely incorrect. I ordered a bowl with white rice, pinto beans, cheese, lettuce, and guac. What I received instead was a bowl with white rice, BLACK beans, SOFRITAS, cheese, lettuce, SOUR CREAM, and FRESH TOMATO SALSA. Not to mention that it looked terrible put together. I hate sour cream, which made this meal inedible for me. I do not think this chipotle should be in business because I fear it's workers might just be the most incompetent people. DO NOT GO HERE. It's the worst chipotle ever. read more

Placed a catering order 5 days in advance and the delivery over 2 hours late. First status call they reported it was on its way; second time I called over an hour later they sent me to regional catering who said they were waiting on the steak to finish. Shortly after doordash called to share the store was slightly delayed - when I corrected that it was 2 hours late they hung up on me. Spent almost $700 and food delivers 2hours after the event - rediculous! Once food arrived to guac was over half brown along with one of the containers of lettuce and the tortillas were clumped together, very difficult to separate. Never again will I order from this store!! read more

This is the WORST Chipotle I've ever been to in my entire life. The food itself is average, tastes like every other Chipotle location. But what stands out compared to other locations is their utter lack of quality service. Being the only Chipotle nearby, I've given them numerous chances and they've failed literally every single time. I go in-person, the line is stupidly long. I finally reach the front where I can place an order, the employees are extremely stingy. They scooped beans and poured some out before placing it in my bowl because it was too much. They serve food as if it's personally coming out of their paycheck. To avoid the long wait time, I've tried scheduling a pick-up. 1. The order is never ready by the scheduled time. I can be patient and wait longer, but their "running behind schedule" is at least 45 minutes to an hour additional wait time. 2. The order is LITERALLY written and they still get it wrong every single time. Wrong protein, small quantity, never get the guac I PAY ADDITIONAL FOR. I then try again and have it delivered for a scheduled time. I place the order and then pushed back my order to SEVERAL hours later. Whether you order in person, for pick-up, or for delivery, this location will always fall short. I don't blame the employees for this AT ALL because I know how much it sucks to work a crazy busy minimum wage job. And I know they're not getting paid enough for what they put up with when dealing with customers or management. But I'm begging you, please stop taking out your anger towards your job on my burrito or bowl!!!! I blame management, and someone needs to get it together to actually lead this location. Fast food provides consistent mediocre food, and this Chipotle can't even manage that. I will not waste more money on this location and won't be returning. Maybe this will help the line move faster tho! read more

This place literally gave me food poisoning. I saw the bad reviews prior, but thought it was only for poor customer service. Their service line well when I was ordering was super dirty and the entire store was just nasty. DON'T COME HERE!!! read more

I love every chipotle Mexican Grill, but especially this one. I have been to many before and they don't really care, however, this service was especially nice. A worker even gave me his discount! Overall the space is really nice and was clean, I would definitely recommend this place. read more

I naturally very much enjoy chipotle and their food style. What I really like about chipotle though is the salad sauce. My son really enjoys getting burritos and he always wants to come back. I have been to many different chipotles and as it stands, I'm pretty sure this one compares evenly to the rest. although I am adding an extra star for convenience and the placement. And also the person checking out gave me and my kid a discount. read more

Worst Chipotle ever! Chronically and severely understaffed. Also always dirty, like every surface including the walls are dirty. ****Be prepared to wait a long time (over an hour) even if you order online.**** On my most recent visit, on a Sunday at 1pm, the line was almost out the door. We waited over an hour to order and the one employee working the line looked like he was going to have a breakdown. There should have been 3 employees working that line at peak rush hour. The was another employee working a separate line in the kitchen to fulfill the online orders. She was completely overwhelmed too. The people waiting for online orders waited longer than we did to get their food. The only other employee in the restaurant was working in the kitchen keeping the food bins stocked. No one was cleaning the dining room (or anything else) and it got pretty dirty and gross. Imagine a restaurant full of unhappy people, including the employees--that is what I witnessed. No burrito is worth that kind of wait or experience. I'm honestly surprised I didn't witness someone completely lose it and yell at the staff. If Chipotle cannot properly staff this restaurant, they need to shut off online orders. Period. I want to reiterate that the problems I've encountered are not the employees fault, they are completely overwhelmed with the order volume, which no short-staffed team would have been able to handle any better. Clearly there is epically bad management at this restaurant. For the sake of your mental health, just go to or order from somewhere else. There are plenty of restaurants in Ithaca to choose from. read more

Why can you guys not figure out capacity constraints? It's the slowest moving line in Chipotle history - I come here 10x less than I would if I could just get a reasonable wait in line. Get an operations manager in here and figure it out. Or get rid of the online orders because that is cutting into quality of service like crazy. read more

By far the worst chipotle I have ever been to, rice was an abominable mix of overcooked and undercooked grains. I found several full sized bay leaves in my meal. Several pieces of what I thought was chicken turned out to be balls of spices. Thankfully I had a gallon of sour cream poured on top of my bowl to cool off my mouth. On top of all of this they were out of guacamole , steak and cheese. This was all on a quiet Tuesday night. read more

This chipotle sucks. Every time I go in there there's an issue. I walked in at 7:30 PM (not that the time should matter anyway) and there was no steak no regular or honey chicken no veggies, no guac. And there was food all over the countertops, and they don't take out the trash. One of the employees has a disgusting beard and doesn't wear a hairnet and hes rude. The employees are slow and lazy. If I could give this chipotle, a zero I would. This is by far the worst chipotle I have ever been to in my life. read more

Chipotle corporate this store is a rotting apple. 46 minutes was my wait time in line at this location I walk in the door approximately at 1:30pm and was checking out at 2:16pm. The dining area was trashed and i didn't feel comfortable eating in the store. I did watch 2 people eating and making a mess then switched to a different table and made more of a mess. In my time in line not 1 employee came out to tidy up the dining area at all. The main line was being worked by 1 employee. When I walked in the line was to the front door. The guy at the cash register was working the internet orders at the same time as doing checkout. During my time in line around 2 o'clock 2 employees I assume from the back went home. The lady working the line was supposed to go home, but she was trying to get the line helped. I said "if you're beyond your shift it's overtime " she told me they get in trouble for overtime. Another note you shouldn't be running out of rice EVER. This store has been the only one of many I have gone to the ran out of RICE. Only choice was brown rice, which I despise. Corporate you have a Managment or franchisee owner that is a problem at this location. Especially since this small city has 2 colleges in the city. Customers are what keep business running and right now this store is destroying the locals people want to goto your restaurant and definitely tarnishing your company's image, this location is by far the worst I have been to EVER! On a good note. The food and portions are right on and what I enjoy. read more

Worst Chipotle ever. I waited over an hour in line and there was a huge queue for mobile pickup. I haven't been here in months because the service was so bad, but I decided to try again. That was a BIG mistake. I shouldn't have to wait in line no more than 5-10mins, not hours. read more

Chipotle Mexican Grill - Huge lines for mobile orders and for walk in's. Do not come here unless you want to get stuck for literally hours. - Mexican Near Me - Ithaca, New York

Need to hire more staff. Having one person run the lunch shift by herself. Is insane. Lines always to the door. Having one person also kills quality she kept forgetting what we said we wanted and had to make it twice. She is doing the best she can with no support. Portions seem to be getting smaller and smaller every time. read more

way understaffed and slow. Line to the door and many people just leaving. Not worth The wait.

We have walked into this restaurant on 2 different occasions only to be turned away because they won't take our in-person order. We are done going here. Seems like a very poor way to run a business read more

I eat Chipotle 2-3 times a week and love it. First time at this location. This location is poorly run. My food was supposed to be ready at 7:50. Almost an hour late now (and still waiting) because they ran out of rice and are cooking more. Rice is cheap. Make a lot of it all the time. And while all your workers are standing around because there is no rice to complete the orders, have them clean up the place instead of staring at the rice cooker for 30 minutes. The place is filthy. Trash piled up everywhere. Empty a trash can people!! read more

Chipotle Mexican Grill - Piles of trash - Mexican Near Me - Ithaca, New York

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Worst Chipotle i've EVER experienced. The wait times are up to 2 hours. I've found hair in my food twice over the last year. This time I went they had ONE person doing every single station in the front. Just no efficiency. The line is wrapping around the restaurant read more