Worst Chipotle ever. I waited over an hour in line and there was a huge queue for mobile pickup. I haven't been here in months because the service was so bad, but I decided to try again. That was a BIG mistake. I shouldn't have to wait in line no more than 5-10mins, not hours. read more

Chipotle Mexican Grill - Huge lines for mobile orders and for walk in's. Do not come here unless you want to get stuck for literally hours. - Mexican Near Me - Ithaca, New York

Need to hire more staff. Having one person run the lunch shift by herself. Is insane. Lines always to the door. Having one person also kills quality she kept forgetting what we said we wanted and had to make it twice. She is doing the best she can with no support. Portions seem to be getting smaller and smaller every time. read more

If you are looking for freshly cooked food or ingredients look elsewhere. This place is very poorly run and the employees do not care about the service. We visited 20-25 mins after it opened in the morning and the food was from previous night. They shouldn't even open the store if they didn't have any items. Most of the items were unavailable and when asked about it I didn't get clear answer. When asked about fajitas they said we ran out of it at 11:10 in the morning!!! The rice was stale, guacamole was of brown color , there was watery salsa two bites.when I asked about guacamole and if they have freshly made in the back or are making it I was willing to wait, they said no. Guess what?! To top it all they just got fresh of everything made today as soon as my order was done. So does that mean I was served stale food for no reason? I was charged the full price though?! Pathetic service and very bad ambiance not clean at all. Avoid this place at any cost and save your money. read more

I don't know what's going on at this chipotle. This is the second time Iv visited and multiple issues. The staff blame it on being short staffed / Covid . There never seems to be a manager around to address issues. Both times that I have been here, I'm not the only one having issues or frustrated. I expected to wait in line but this line moves in reverse. There was 8 people in front of me and it took me 45min to get to the front. The staff look Miserable! They talk to you as if they are getting ready to go slit their wrists in the back. I wanted two steak bowls. The steak that the person tried to scoop me was very old and there was one scoop left, if that. The person tried to split it between both orders. So I said no thank you and asked how long for fresh steak. I was told 5min.... In the end, It was not 5 min. Fine, whatever. Then I get to the cashier and she tells me I can't have chips and guacamole because it's for online orders only! Your telling me I just waited 45 min and you can't give me a bag of chips! So I do what any normal person would do, I go online and order chips and salsa. I'm waiting for my steak anyways - might as well get my salsa. I'm fully committed at this point. Then I asked for the salad vinaigrette , it's the only thing that makes chipotle bowls worth this hour wait.... I can't even make this up, they are out of the vinaigrette!!!!!! Meanwhile the person next to me is also frustrated that they just waited in line and told they couldn't have chips either. The best part is that when I finally got home I had like 3chips in the bag and the guacamole was black and sour, couldn't even eat my guacamole. This place needs new management or better training for their managers and staff. Morale is Low here and it shows all over the place. Someone please help them! read more

Chipotle Mexican Grill - Mexican Near Me - Ithaca, New York

This may be my first Yelp review ever. If not, it is one of very few. But after coming to this Chipotle location many times I feel honor bound to warn my fellow diners of the absolute disaster this location is. I've never once come here without an issue. For example; one time I came in to order--"Sorry ,we are too busy for in store orders, you need to use the app. Currently there is an hour wait" Or the time I came in and asked for a burrito. "Sorry, we are out of burritos." Or my current visit where I purposely ordered ahead and scheduled a pickup time in advance in a futile attempt to avoid the madness only to arrive and have them say, "Sorry, we are behind. It will be another 30 mins before your order is ready. " So I decided to use my time wisely and put my wholehearted recommendation to avoid the Ithaca Chipotle at all costs. If it wasn't the only thing my vegetarian son ever wants to eat, I'd never come here again. But when your college kid pays any attention you just say, "Of course!" And finally, if you are driving, be careful. It's the most dangerous parking lot in Ithaca. Zero stars. Enjoy! read more

way understaffed and slow. Line to the door and many people just leaving. Not worth The wait.

We have walked into this restaurant on 2 different occasions only to be turned away because they won't take our in-person order. We are done going here. Seems like a very poor way to run a business read more

I eat Chipotle 2-3 times a week and love it. First time at this location. This location is poorly run. My food was supposed to be ready at 7:50. Almost an hour late now (and still waiting) because they ran out of rice and are cooking more. Rice is cheap. Make a lot of it all the time. And while all your workers are standing around because there is no rice to complete the orders, have them clean up the place instead of staring at the rice cooker for 30 minutes. The place is filthy. Trash piled up everywhere. Empty a trash can people!! read more

Chipotle Mexican Grill - Piles of trash - Mexican Near Me - Ithaca, New York

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Worst Chipotle i've EVER experienced. The wait times are up to 2 hours. I've found hair in my food twice over the last year. This time I went they had ONE person doing every single station in the front. Just no efficiency. The line is wrapping around the restaurant read more

Long wait times, out of almost everything whenever I order, staff is unhelpful. I order ahead and when I arrive long past the time the order is supposed to be ready I still need to wait 20+ minutes. Needs a change in management, by far the worst Chipotle I've been to. read more

Sat in line for 30 minutes not a single bowl was made. The manager is extremely rude and swore at me. I will be filling a complaint to corporate. I am a regular customer at Chipotle restaurant and this was by far the worst restaurant I have ever been to. read more

Today my online order was 35 minutes late beyond the promised time. The order did not have the guacamole I paid for, and to retaliate for me wanting a refund after waiting 30 minutes (which they refused to do, telling me to call the 1-800 number who took 16 minutes to give me a refund), the workers put hot sauce on my order instead of mild sauce. The worker who gave me my order and said, "Oh so very sorry for the wait," and I responded, "No, you're not," to which he responded, "No, I'm not." The restaurant was filthy on the serving counters. There were no forks in the to go bag nor were there forks on the counter in the restaurant. The line to eat in was almost out the door. There were at least four boys/men working at a glacial pace, taking time to chat rather than moving quickly. They were wise enough to be marking orders as picked up, but they weren't filled, so that they won't get hit by corporate for delays. Don't go here. Ever. read more

Horrible service took over an hour to get my food and staff wonders off halfway thru order.

I waited nearly an hour for an online order to complete, as many others did as well. I found out after asking the counter what was causing a delay that they were only fulfilling orders for those that were there to ask. This further delayed my order to waiting nearly half an hour longer. I normally do not complain, but this was exceptionally terrible service. Furthermore, the food was cold, my order was wrong, and the restaurant's hygiene was questionable. Please avoid this establishment if you can. read more

Every time I order at this chipotle my order is wrong, super late, or lost. I just wouldn't even bother ordering from here and go to a local Mexican restaurant instead. read more

Horrible, no other words. Waited over an hour to get up to order our food and as soon as we did all the employeees left and went to the back. Will never come back. Fix your shit hole. read more

No rice. No Protein. How does this place operate? Long lines with poor service. so slow. Not enough people working for the line even tho it is consistently long. read more

If I could give this 0 starts I would. Waited over an hour for my mobile order. Employees yelling at customers coming inside: "ITS GONNA BE AN HOUR WAIT BECAUSE WE ARE BACKED UP, ITS YOUR FAULT FOR ORDERING" Terrible management. Watched one employee leave to go pick up food for the staff at wegmans. Comes backs in and goes to the back to eat with other staff while there are 30+ people waiting in line/waiting for orders. The employees are literally on drugs. DO NOT GO HERE!!!! Save your time and money!! This place needs to be shut down ASAP. read more

This is the worst Chipotle I've ever been. And I love Chipotle. They open late, run out of stuff and even online pre orders are not ontime or are wrong. So sad. It's not the company standard ... read more

One person working the line during rush hour while employees just stand around..... every other one I've been at has 2 people working the line. And I would love to blame it on under staffing but one person JUST doing checkout. Staring at everyone is ridiculous. read more

Absolutely horrible. This location is always Understaffed and what little staff they have could not care less about their jobs. Probably mimicking the lazy management. I had to go home and season their lazy excuse of food because it was bland. Asked one of the employees if they had Pico because there was no pico where it usually is, he could not even be bothered to go ask for more pico. Don't come here. read more

Line was so long and service was pretty slow, food was a little cold when we got it but the root beer was so crisp. Setting was chill and enjoyed the vibes read more

The service is awful. Ordered online an hour prior and still was told over 30 minutes to wait PLUS. Every single time I come here nothing ever improves. Every other location is great and never an issue. There's always out of items, never ready when told. read more

I've never been to a worse Chipotle. I've given this location several chances and each time is worse than the previous. My last experience involved an online order Saturday evening. Placed it at 5:45 with an estimated pick up time of 6:15. Arrived at 6:30 (because it's never on time) and they were 2 hours behind on online orders!! The orders they were making had promise times of 4:30 and 5:00. And yet people were still getting helped in line. On top of that, the entire restaurant was absolutely disgusting. Trash was on every table, the trash cans were overflowing, chips were scattered and crushed all over the floor. Worse yet the counters clearly had not wiped where they were serving food for quite some time. Clearly there is a major management problem at this location. read more

Chipotle needs to open a second location in Ithaca. The staff are so burned out that they don't care about service and it further irritates (already angry) customers. The line reaches out the door, there's a ton of mobile orders lined up and no one seems to care anymore. They're so swamped. The restaurant is always dirty, you can never find a clean table to sit in. Orders take an hour or more to fill. It's unacceptable. Something needs to be done. read more

Most time this place is dirty. My visit today was horrible. Zaida the server/cashier knew nothing about gluten issues and never smiled, She had to ask someone in the back. The nice guy who works there came out and followed protocol while she barely wiped the counter down She was hateful when she asked what I wanted and asked the nice guy to fill my order, she needed to get far away from me. I love Chipotle and this is the only one close. I guess my love affair is over until I move. I did not realize how bad their Yelp score is until I came here today to rate them. I wanted to give it a half star. Whoever owns this store needs to clean it up and out. Keep the tall dark headed guy with curly hair. He seems to be the only decent worker. I think there may be another guy with dark hair and brown eyes, not as tall as the nice guy. All the women are RUDE. The store is ITHACA, NEW YORK, not California. read more

Adding to the chorus - this is the worst Chipotle. Seriously. I used to eat chipotle at least once a week when I lived in Syracuse (aka I'm a big fan) and was happy to see one in Ithaca when I moved here 3.5 years ago. I've tried ordering from this store maybe 15-20 times over the years, tried waiting in line vs ordering online, tried different times of day, and still each time is a new disaster. I finally gave up! The wait times are horrendous, and you usually don't get what you ordered anyway. 90+% of my orders didn't have chips, and most of them were missing something else too. When I've inquired about my order with the staff I've always been met with rudeness and weird excuses. Ex) After not receiving guac for several online orders (and never getting reimbursed for it!), I tried ordering through the line. When I asked for guac I was told they were out of it. I pointed at the guacamole right in front of us - "what's this?" I was like told that guac was for online orders only!!! What?! I've settled for ordering chipotle when I am visiting any other city other than Ithaca. You can't win with this place. Don't bother. read more

Shout out to mark and richard for taking orders while being instructed by a terrible teenage girl manager with white and black dyed hair. If someone called me "marky mark" I would actually rip my eyes out. Line to the door and one person making orders. Terrible system. Also front door was locked and other customers had to direct people to the unlocked side door from inside. I pray for these men. read more

Had a mobile order. Usually when I order I know to wait a couple hours because that's typical for the wait time. They were timely today but didn't have all the ingredients I requested in my burrito bowl. I wish there was a way to communicate this information when ordering because I'd order something different. read more

Chipotle Mexican Grill - Burrito bowl - Mexican Near Me - Ithaca, New York

Check your food if you order online. They gave me the crap dried up bits of chicken and rice. We got two chicken bowls with tiny ity bits of chicken that were dry and crusty and broken down. The rice was broken and crunchy like the dried parts of the bottom of the pan. We barely got half the portion of chicken which I would have overlooked had the quality been better. I believe that they count on mobile orders grabbing and going so they unload the crap they wouldn't openly serve to the customers onsite. This establishment doesn't care. I put in a comment through their website so the owner/manager was made aware without having to leave a bad review but I was never even acknowledged, confirming they don't care. So now I will openly post. I contacted chipotle directly probably 4-6 weeks ago. Look at all the complaints for this location. Obviously this location is a problem. read more

Fresh produce? Not quite. Solid brown container of guac. Picked up only 20 minutes ago. Missed the mark. read more

Chipotle Mexican Grill - "Guac" - Mexican Near Me - Ithaca, New York

Food is always late and my last 3 orders were missing ingredients. Even when I went back to get it fixed I was ignored and they messed up my order again while fixing it. Probably won't be going there again anytime soon. read more

waited for 1 hour, didn't even get to order. they are unfortunately so understaffed and only had two people running the entire joint. ambiance was fine. food looked good, so unfortunate i never got to try it. read more

This store is an absolute disaster. I placed an order for 6:30pm pick up time. It's now 7:35pm and the order is not yet ready for pick up. How is over an hour wait acceptable? The manager just shrugged his shoulders, essentially telling us, that's just how it is. Seriously, get it together and do better! read more

DISGUSTING!!! I've never seen a restaurant so dirty: food was all over the tables and floors and even in the kitchen area! We didn't even eat there; we took a look around and left shortly thereafter! read more

Chipotle Mexican Grill - Dirty tables - Mexican Near Me - Ithaca, New York

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So slow not worth. Go to someplace else. Not worth. Actually took an hour. Save yourself the time.

This place is terrible. Mobile orders are always 45 mins behind. Staff treats customers horribly. Line is out the door and takes at least 30+ mins every time and portion sizes are laughable. Need to open up another chipotle in Ithaca because this place is a flat out dumpster fire joke. Chipotle should be ashamed of this place. Absolutely terrible read more

Absolutely never again!!! Place was filthy. Looked like there was a good fight in the dining room. 4 in the afternoon, was 2 tables dining. Pretty slow period and people standing around doing nothing to correct the situation. Food was decent at best. Burrito bowl was pretty small for 15$. First and last trip!!! Oh and aqua fresca. Lmao not even close read more

The tables had not been cleaned, the counter where the food was being served on was disgusting, there were 5 people working and not one thought to refill the drink dispensers and/or refill amenities. Will never go back there! Also, the bathrooms smelled and seemed as if had not been cleaned. read more

Food was good but we stood inline for 30 minutes. There were 5 or 6 people working and only one person serving inside and sometime that person was not available. All priorities seem to point to online orders. With other choices feet away, we will never go back read more