If I could give this place 0 stars I would, their lack of customer service and communication is appalling for a National chain. We came in at 8:25pm on a Friday and they were already closed stating they were "out of food". They seem to revel in the safety that they're the only chipotle within an hour of here so people have nothing better to compare to. When we were able to get food another time their portions were small for what I expect from chipotle and the steak clearly either old or over cooked. They need lots of training in food prep and customer service read more

Poorest service ever. They don't give a craaaaaap about the people in line. They'll just stand there with their backs to the line that's going literally out the door. And it's always like this. I tend to get fed up and just go to Moes instead, but today I thought I'd see what it's like to stick it out. They seem to prioritize online orders over people in line. I think it's a case of just terrible mismanagement. But maybe they are making enough money and doing enough business that they don't care if they lose some customers? read more

Still waiting, standard operating procedure at this Chipotle....still waiting it's like a SNL skit, bring popcorn!

This chipotle is the worst chipotle I've ever been to. You will constantly be let down by the "online orders only" signs they seem to keep up on the doors forever. Even when it seems like there are dozens of workers present the restaurant is still online orders only and they turn away any incoming customers. This wouldn't be such a big issue if it weren't for the terrible portioning of the online orders. When ordering online you get about a quarter of the amount of food you would if you were to order in person. I'd be a millionaire if I were to get a dollar every time I was let down by this chipotle. read more

I ordered my meal via the app at 6:38 pm. The app mentioned my meal would be ready in 10 minutes. I didn't get my meal until 2 hours later and this is not an exaggeration. The line runs out the door, there are not enough staff to handle the amount of people. The staff as a result are overworked and disgruntled. Even after going home and coming back to get my meal, there was no one at the register, my meal was cold, there was barely any chicken in my chicken dish, and they forgot my drink. In reading reviews, these problems are not new and seem to be ongoing. Outside of a bot arranging for some feedback, it is clear Chipotle does not wish to change any of its serious problems. If it did, it would hire more staff, have more than one register working, making sure staff are supported and well trained. The person manning the front register was so resigned and rude but I could tell it was due to ongoing frustrations with the company and management. They also need to open another location if they are to handle the amount of people. It's just a hot mess. I would never order on the app again and it's the worst run fast food chain I have ever been to. If Chipotle wants to get feedback, visit the site and see for yourself on a Friday or Saturday night. It's not that hard. Get it together. read more

Never order online!! just go and wait in line. it takes twice as long to get your order. order was supposed to be done at 720pm. 740 still waiiting. I even waited in line and they refused to make my online order! Terrible service!! Do i have to give them 1 star? read more

This Chipotle is a disgrace to the good chain. They have Horrible service and their order towns are about a half hour 45 minutes behind. So if you're going to order from this chipotle you've got to be sure that you can wait more than an hour, it is the worst restaurant in town when you need to place an order. THIS PLACE SUCKES AND THEY NEED NEW MANAGEMENT! read more

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Filthy . I went here tonight and when restocking food , they put the large metal vats onto my burrito.. on my actual food ! Who knows where those containers have been. The food line is completely dirty with food EVERYWHERE. The steak in my burrito was ICE COLD.. pretty sure that's a health violation. Here's the kicker, one of the workers yelled at the top of her lungs "LISTEN UP! WE JUST GOT A HUGE ORDER SO WERE PAUSING THE LINE TO WORK ON THIS ORDER, SO ITS GONNA BE 15 MINUTES" to the line of people already waiting for the shitty service . If I could give this place zero stars I would've . Go to Moes read more

waited hours for my online order, which was cancelled multiple times. Order at least 2 hours in advance because they are so slow.

I made a mobile order at this Chipotle, two days ago. It said it would be ready at 11:50, but I wound up waiting until almost 12:15, until I finally got it. I work at a place where I need to get back as close to noon as possible, in case I'm needed for something. I discovered upon arriving at my workplace that they gave me the wrong order. I ordered a burrito bowl, and got a quesadilla instead. I didn't have time to run back, so I ate what I got. Not bad, but also not what I ordered, or paid for. I called the local phone number afterward, but got a robocall setup that wouldn't let me elaborate on my problem. I logged a complaint through the app, but my getting the wrong order wasn't an option on the premade list of problems to choose from. I got a coupon, but I just wanted to tell someone, anyone, that I got the wrong order. I love the food at this Chipotle, but you guys really need to improve on communication with customers, and you really need to work on getting online orders correct. I made the mistake of not checking my bag, I'll admit, but this is the only restaurant in town (now that Moe's is closed) that has ever screwed up an online order I've placed. I'm not sure I'll be coming back here for a while. read more

I've been here twice and I can confidently say this is by far the worst chipotle I've ever been to. The both times I went they were out of steak AND chicken. I dont even get how that is possible when I go there at 5pm before the rush. The staff are terrible. They don't care. Shut this place down already read more

Found plastic in my food. Not very servsafe of them. When I was there the line workers were clearly new. Nothing against that, but it was a too new to be alone without more experienced supervision. The line was messy, food spills all over, half portions served, and of course the plastic piece i found in my food when i was almost finished. Please train better. read more

Plain and simple - shut this place down. Received food poisoning from this location. read more

ordered online at 4pm for 530 pick up. it's 615 and I'm still waiting for my order. was told they were an hour behind. never again.

This chipotle needs to close. We waited in line for over 20 min, it moved SO slow, then when we finally got to the front the entire staff decided to take a break except 1 person. Then a guy came out and said it would be about 20 min for food (they were fully stocked and had just brought out like 3 different dishes- you can obviously see the food at a chipotle) Lazy and they do not care about ruining your night, in fact they probably get joy out of it. College kids also cutting the line constantly read more

I always order the quesadilla with chicken in it and it seems that every time it comes with a bunch of burnt chicken and no cheese what's a quesadilla without cheese. Then to go inside and it's only an online thing is kinda lame bc that's the only way you'd be able to add bore cheese and for that reason I don't order from them anymore. read more

I swear this place has to be some sort of charity for the mentally handicapped. Which honestly, I am in favor of, and when it's publicly advertised is a great idea. But, to employee only people with disabilities and expect customers to wait two hours for a chipotle bowl they ordered online, is frankly insane. After placing my order on Uber eats and being told it was a 5 to 15 minute wait, I went down to pick it up an hour later when the app told me that my food was ready. After being greeted by a large bearded man (who looked like he was no stranger to his own product), I found out that not only is the staff severely mentally disabled, but also super rude. The audacity for me to ask if you knew when my food might be ready! He continually told me he would let me know when it was ready, so I inquired: do you think it's going to be about five or 10 minutes or might it be another hour? That set Hagrid off into an episodic obesity tantrum. Needless to say I will not be going back, and watching grown men take 12 to 15 minutes to fumble over a single burrito. read more

This absolute s---hole of a Chipotle is a blight on Ithaca. It is filthy, with indifferent staff and management. The only way you can eat in-store is if you accept the filth or wet some napkins at the drink bar and wipe off a table to make a clean spot for yourself. They constantly run out of ingredients (like white rice and ice!) It is also impossible to predict when they will be open to walk-in customers. They frequently post a "online only" sign on the door because they are overwhelmed with online orders. But having driven Uber Eats, I know their service for online customers also is horrific. Drivers avoid this Chipotle like the plague because there is no telling how long you will have to wait to get your order after you arrive. The clueless staff can never even give you an estimate. Drivers have lost untold earnings accepting their orders. The only thing that keeps it going is a never-ending flow of Chipotle-addicted college students from other states who are too new-to-Ithaca or too stoned to know better. The place should be razed to the ground and rebuilt in a new location with an all-new staff. read more

Always good! Loving the new pollo asado meat option. Avoiding the rush by ordering off peak. Lots of new hires learning the biz, but the experienced staff really rock it! Thanks for fresh, great meals. read more

I've been to a lot of Chipotle locations in the past decade or so, and they've all been great and relatively similar experiences. This one is an exception, and I'm finished giving them second chances. I'm not sure what's going on here, I'm thinking probably bad management, but it's been a terrible experience every time. The food here is fine. The trick is actually getting the food and in a reasonable amount of time. Several times they have been out of chicken, holding up the already long slow moving line for 30 or 40 minutes. The last time we went here, they had a full grill of chicken. It finished cooking, they took it in the back, and then it took another 20 minutes for the cut chicken to come out. I have no idea what they were doing back in there between the time the chicken was finished cooking and the time it came out. There was a literal crowd of people by the register waiting for mobile orders as well. I assume they all wanted chicken. Today we gave it another shot and ran into a similar situation. They actually had the cooked chicken ready to go. I could see it in the container, but for some reason the worker decided to put more raw meat down on the grill instead of cutting the chicken to get the line moving again. The line was held up and almost out the door at this point, and the worker looked like he had no intention of cutting that chicken any time soon. I remembered the last time and just decided to leave after already waiting literally 40 minutes. Chipotle is good but not worth waiting this long for. Both tonight and the last time we went, they were out of white rice as well. In addition to the long wait time, this particular location is very unclean. The garbage cans were overflowing so much that people started putting their trash in the tray return area on top of the trash cans. There was food all over most of the tables. It seems like it would be a trivial thing for a worker to take 10 minutes to clear the trash and wipe the tables. I think one of the issues here is bad time management, and I'm not sure if that's coming from the manager or just the individual workers. They seem to 100% prioritize mobile orders so that the people who actually come into the store have to wait forever to get their food. It is my opinion that if someone has the convenience of not waiting in line for their food, there should be the trade-off of waiting longer. If someone puts forth the effort of actually driving to a location and waiting in line, they should be prioritized. Skip this Chipotle and just go to Moe's or Viva or literally anywhere else within a 10 mile radius. read more

HEY guys- I received food poisoning from the lunch I bought there today. I was one of the first costumers all black, black backpack orange hoodie. some tool manager was chilling on his laptop in the middle of the restaurant this place needs closed read more

It's time to do a hard reset of this location. Shut it down. Fire all staff and management. Gut all fixtures and equipment. Do not even consider reopening until 2022. Even then, it's doubtful this franchise will recover. Ithaca is where food chains go to die (Quiznos, BK, KFC, etc.) read more

We've loved chipotle so we keep going back, cautiously, but haven't had our orders correctly once. We always order on the app and sometimes the wait is over 1.5 hours long until the food is ready. If it's past 5pm, you won't get any chips because they run out every time, every day. Multiple times I haven't even gotten my food and I was told to just complain online, which often just results in free chips and guacamole, which I can't get anyway because they don't usually have chips. I know the workers are overworked and there are shortages, it's just always way too chaotic here, with worsening quality of food. Super bummed :/ read more

customer service is alright, not ever great but not bad. i've never had a chipotle that close to me so idk about portioning but the portioning the last several times were pretty small to me, overall good, i still LOVE the food. read more

Went to this Chipotle around 9:50 PM on Saturday . The girl who served me gave me an attitude and little meat with the food. Meanwhile, one of the workers there filled about three times meat servings for a bowl for himself to take home. It was a really odd experience. I normally have amazing experiences at Chipotle and wouldn't feel the need to rate a restaurant unless it was extremely amazing or an extremely poor experience. Meanwhile, this was a terrible customer service experience. read more

Idk what has happened to this chipotle in the last year, but it is horrible. The servings are not even appropriate. No 4oz of chicken, not even a full scoop of rice. Just horrible. New management? I wouldn't eat at this place if I was hungry and expected a realistic portioned bowl. Ordered take out also and it was even worse.... Do not eat here!! read more

I love chipotle, but this is the only location I've been to that is severely understaffed (or so they told me) and therefore doesn't have simple things like vinaigrette ready for the normal lunch hour. I come here for a specific order and I consistently catch bad attitudes from the employees when I ask for vinaigrette. It's so trivial, and I wouldn't even think to leave a review normally. But every time??? I had to speak up. This location needs new management like yesterday. That being said - at least the food still tastes good. ‍ read more

Never order online - it takes over 2 hours, even though the App says 30min. They desperately need to hire more employees. The people who work there look miserable because they're being stared down by angry customers. It's also dirty and the employees are rude. If I could give it Zero stars I would. read more

By far the worst run fast-casual restaurant I've ever seen. The food is worse than the average chipotle, and whoever runs this restaurant needs to either re-think their operational philosophy or just close all together. From the time I was first in line (first!), it took 20 minutes to go down the line and pay. The staff acts like they hate you for being their customer, and there is no sense of urgency. All the while, online orders are consistently 20-40 minutes late, and the dining room is either completely unsanitary or closed all together. If you can't operate, just close. read more

This place has the worse service, I went there yesterday waited 40 minutes in line. Today I went in and they said they would are not open for in store orders and only on-line. So I ordered it online and waited over 50 minutes. They could have at least told me the wait would be that long. As I waited, they turned away over 30 people who walking in. Whoever made that policy should be fired. read more

This particular Chipotle is managed very very poorly -- the tables and floors are always dirty and they usually do not prepare enough ingredients to get them through their 10:00 closing time. It's not uncommon for them to be out of brown rice, chicken, sour cream, cheese, and other crucial ingredients. It's incredible they continue to operate with such inefficiency on a daily basis. read more

Chipotle Mexican Grill - Mexican Near Me - Ithaca, New York

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I was the third person in line and it took me over 30 minutes to get out with my food. They fulfilled online order after online order and completely ignored the people actually in the restaurant. At one point, the first person on the line who starts the orders disappeared and it was ten minutes before one of the 4 workers back there filled their spot to start taking orders again. Even then, they insisted on working on online orders instead of getting to the growing line in the store. On top of this, the cashier was rude and snappy despite me only asking for guac and a bag. read more

I love chipotle, but this place is run poorly. Slow, inaccurate, weak on hooking you up. The worst. Also don't go after the dinner rush (7:30-closing) they routinely run out of ingredients. Today, they didn't tell me they were out of sour cream until my bowl was basically complete. If I had known I would have eaten somewhere else. read more

I've tried my best to deal with this chipotle but every time I'm there it's a game of what are they out of. Whether it be rice, ice, FORKS, napkins, beans, or the soda machine out of order it's always something with this place. If they have guacamole you're in for a treat because they have it like once a week. Trying to get the dressing is like playing the lotto. If they have it you should literally go out and buy lotto tickets. Even better than the constant game of what are they out of this hour, is the wait. I have no clue why I wait an average of 30 min for the worst chipotle on earth. As others have said, if there is no line it's either 10 am or they are out of everything. One time I waited at the front for 20 min while they cleaned a wall. I understand needing to do maintenance but it seemed a bit extreme. Anyways I'll probably be back tomorrow for my favorite game--what's chipotle out of today. Ps today it was napkins read more

stood in line for an hour. both of the guys making food moved so slow they must have been high. then one started making food for himself. no forks, no napkins, no ice. ridiculous read more

Horrible. Their WHOLE30 bowl was a legit soup bowl. What were suppose to be chunks of chicken was ground chicken.

0 stars. Waiting in line to order 12/13/22 approx 630pm, since mobile ordering is a s*** show..... I watched an older lady with blond hair cooking steak on the grill and as she is cutting the steak to prepare to be put out. She is EATING pieces of the steak with the same gloves she is using to prepare food. It was absolutely repulsive. She was running food back and forth and each time she came back out to refill the food/grill, she was chewing something. Who knows what she was eating with the same gloves in the back....Hopefully management sees this. read more

Parking in this small lot sucks, there is constantly traffic. The line here is insanely long, ALL THE TIME when school is in session. You can wait up to 45 minute here easily, seriously for a burrito? For many occasions I end up next door at corelife because I just could not wait any longer nor does it even make sense. This chipotle has outdoor seating, but probably you can't sit oustide except for a few months out of the year, because it'd be too cold. I've had white rice here where the rice is not fully cooked. This is the closest chipotle to where I live within 45 minutes, and so sad it is such a disappointment. read more

What can be said about this chipotle that hasn't already been said? Unfortunately, it is the only Chipotle or American style burrito around to compete, so it continues to thrive. They repeatedly get my orders wrong--even when ordering in-person. On top of that, they rarely clean the restaurant and leave it messy throughout the eating area and serving area. Even when they include all of the ingredients, they often times put ridiculously small amounts of the protein in the burrito (I've gotten a burrito that only had 2 pieces of steak in it). read more

Food is great, but my order gets screwed up 1 every 3 times I get food delivered. Be careful when ordering 3x tacos because they love to make and send one instead. I've dealt with this fairly often. It's often packed and if you order through the app you will almost definitely wait at least 20 minutes longer than the promise time. If you have patience, it's worth eating here, if not go elsewhere. read more