This place was absolutely horrible. The personnel was rude and stated that they didnt have our order, but then magically "found it", the orders were not correct and the restaurant was not willing to assist at all. read more

Not sure how this location has a lower rating thn downtown Hershey location. Drive the extra 5 minutes to this location. Cleaner, fresh food and much kinder work environment. read more

A horrendous scene was made in this place AGAIN for the skimpy & very much lackluster approach to serving the public. Witnessed the manager in glasses hollering at customer in front of me for her complaint of "skimpy" bowl. I've experienced this a half dozen times. Never left a review This time the manager said "only a hand pinch of cheese is allowed" She yelled at the woman to not film her, I saw the woman's bowl. She had every right to complain. The manager was actually more defensive and argumentative than the woman. All because the customer had her phone recording the manager. As the woman left without the order, the manager was yelling to call Derry Township police Department. The woman had already walked out. The employees continued to insult the customer, the food looked old and not worth a visit back I turned around and left, went to Wendy's. I don't see Chipotle getting any better. The employees are either being trained to cheat customers, and then complain about being recorded. I won't be returning. read more

Chipotle Mexican Grill - This is the vulgar and abhorrent manager on duty throwing out a customer for filming - Fast Food Near Me - Hummelstown, Pennsylvania

Way to much for little food . Almost 6 dollars for extra meat . Thats crazy . Extra for chips.

Workers are rude and they're always out of something. It's really not that hard to be polite.

Worst food ever. Chicken over cooked beans were like like dry wall mud Just a big disappointment read more

This place is flat out terrible. I've been there 3 times thinking it would get better at least once to no avail. Never have half of the ingredients, don't offer to make any of the stuff they don't have and place blame on other workers when asked why they don't have what they offer on the menu. I'm officially done with chipotle and if you want to have at least 3/4 of the options the menu states I would stay away from this place. read more

Food usually great quality but almost always have bad quantity whether what is available or what is given as portion sizes. Service is nice but behind and slow. More than 1 occasion has my online order not been ready on time or found period. Staff is usually too busy talking or goofing off to help one another to make things run smoother/faster. If we want to "Keep it real" like their shirts say then frankly they need to better manage their time and skills instead of having 1 person stand watch at the register while one person slowly fills orders through the line and 2 chefs prep in the back while goofing off. Then maybe keeping it real will also mean keeping it accurate and consistent. read more

don't even bother. not a single positive thing to say. no point in ordering ahead, they'll make you wait for every walk in customer to be done before they start making your to-go order you placed 30 minutes ago. don't bother paying for extra anything either because the bowl will be empty no matter what you ask/ pay for. i'd recommend eating dirt before coming here. or just going to sleep for dinner. read more

TERRIBLE. employees stopped making food at 8pm. they also locked all the doors at 9 so people in the dining room couldn't get out. manager on duty covered in dirt and food waist, offered employees on the front line no help. disgusting. no wonder people don't like chipotle anymore read more

This was terrible in every way. Every table was dirty, no ice, no iced tea or lemonade, workers were slow. They almost messed up my order multiple times and kept trying to charge me for guacamole even though I never ordered it. The queso wasn't fresh, the chips were stale. The worker in the back who was cutting the steak ate some of it while working. read more

i picked up this order for lunch & i was displeased that i received my bowl w almost a half of an un-mashed avocado considering how much it costs to add guac to your bowl in the first place. do better, chipotle!!! read more

Chipotle Mexican Grill - un-mashed 1/2 of an avocado - Fast Food Near Me - Hummelstown, Pennsylvania

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My husband and I ordered from here today. How did it go? I'm still starving. I ordered 3 chicken tacos; crunchy shell, sour cream, cheese, lettuce. Very simple & easy. Wrong! I received 3 soft shell tacos full of sour cream and lettuce. Each taco had one piece of chicken on it. It was a sour cream taco. My husbands burrito had the wrong ingredients, but at least he had enough food to eat :) Worst Chipotle ever. read more

The most remarkable thing about this Chipotle location is, its ability to not give the right ingredient for any of the meals that I've ordered. I've never had an issue at any other location. You are better driving the extra 10 minutes to the other nearby location in town. Unfortunately this is the only location which delivers through the chipotle app, so I guess I won't be making that mistake again. read more

I found a piece of metal in my food. I believe it is a part of the steel wool sponges/brushes used to clean the grills read more

Chipotle Mexican Grill - Fast Food Near Me - Hummelstown, Pennsylvania

What a horrible experience. Where do I begin... 1. Waited over 15 minutes for my online order 2. Had to go back because an item was missing for our order 3. Food was cold when we got home. We only live 5 minutes from the restaurant 4. Found an order was incomplete when we got home 5. Found a piece of chicken in the queso 6. Tortilla chips were stale and soggy What a true waste of money on this meal. Chipotle, you better get your act together. read more

I've eaten here a lot since they've opened this location only because it's close by and convenient. I've literally never seen fajita veggies available. Ever. Like ever. How? Service is fine. The people are friendly. Everything else tastes good and I've never had an issue with portion size like other reviews. The lack of fajita veggies just blows my mind. read more

Placed an order on the app. Got confirmation order was ready. Got there and order wasn't there. No one could find it and had to look it up and make it. Still got it wrong. Ordered two salads exactly the same, how hard is that? Basically I paid $22.00 For 2 bowls of guacamole. How do you not put lettuce on a f#@$ing salad. It was guac and hot salsa. And I said omit the hot salsa. You almost have to try to be that bad. And I was surprised that I got guac because they are usually out of it. What a joke. Shut this place down and stop ripping people off. read more

Disappointed repeatedly. Love the food, but zero consistency in orders and service. Always missing ingredients or sides. It's a shame - love the convenience of online ordering and drive thru pick-up, but ... after a few months of disappointment, we're giving this location a break. read more

Waited 37 minutes in line for a double chicken bowl with brown rice and received "barely" one serving of chicken and white rice. For 20$ this is unacceptable. Terribly slow service more times than not. Will not be eating at this chipotle anymore. read more

I have been there multiple times, and I love the food, but the service is bad. Today, I walked in, and the guy handling the food has no hat or hair net. The other server preparing the station is also checking out the customers paying and never changing his gloves. This is just today , the other time I asked the guy to change his gloves after touching money. They do not keep the station clean and then the food that is on the counter gets wrapped up with my wrap. They are almost all young so I believe this to be inproper training. This is not just a one time occurrence. With all that said how can someone in charge find it acceptable to prepare food with hair not secure and at the very least not touch the food after handling the payment. read more

This Chipotle location is a dumpster fire. No rice? The pinto beans were like paste. No black beans. Several proteins were not available. The employees were disorganized, and didn't seem to know this was a problem! We like Chipotle at other locations-but this one should be closed and completely started over with new management. read more

Very clean prep area and tables were all spotless. Drink area also clean and stocked. Staff was new, but very friendly and without attitude. read more

Very dirty. Floors were covered in food and tables weren't wiped off. They were not very busy at all compared to other chipotles i've been to. two employees were sitting in the dining area eating. employees weren't that inviting either. My order was also late read more

Chipotle Mexican Grill - Fast Food Near Me - Hummelstown, Pennsylvania

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I would give this restaurant 0 stars if I could. For stupid reason you can only order quesadillas on-line for pick up. Both kids wants quesadillas so I attempted to order on line at 7:15. After trying numerous times and multiple payment methods and my order never being accepted, I went into the store. I was told I could only order quesadillas on-line. I told them I tried but they still would not make the quesadillas. While I was there there was one girl working the line who looked ready to burst into tears she asked for help from the 4 other employees who were standing around. No one helped her. I left and will not be back. Total joke. Obviously do not want to sell food. read more

They were out of almost everything including chicken im not sure how a restaurant like this runs out of stuff like this but they did

I saw the other reviews and was not sure about going to this Chipotle, but decided to give it a try. I wanted to try the new smoked brisket. It was great. The guacamole was the best I have had. I ordered online and my order was ready when I arrived. I hope that others will give this Chipotle a chance. It is new, looks great and the food was very good. read more

Gross. Poor service, cold ingredients, corn salsa was hard and guac had large chucks of not ripe avocado. This was the first Chipotle burrito that I didn't/didn't want to finish read more

ordered via ubereats and was missing half my order. called the restaurant and got an automated message with no option to speak to an actual person. i was told i should receive and email from pepperlink but never got one even after calling 4 times. my complaint isn't the mistake in my order but the lack of accessibility to a manager over the phone. read more

This place is a joke. I first tried a drive through order about 2 months ago when it was still relatively new and they completely missed my order. I reordered it at the window and that turned out to be wrong. Walked in at 5 pm yesterday and the serving area was a mess. Loose food all over the top of the steam table. I declined service and went to Five Guys next door. Will not return for a long time. read more

This site has been, and continues to be, a tragedy. Read prior reviews for truth. The employees when we've gone in the past appeared intoxicated while working and efficiency was minimal. Today, once again, I tried to give them the benefit of the doubt, as I'm a resident of Hummelstown. Employees seemed more attentive and at least not intoxicated this time, but they were AGAIN out of food, the music was so loud we had to shout our order, counters had food smeared on them, floors were dirty, and garbage was overflowing in the trash receptacles. I don't know who owns this site, but if they don't improve significantly and rapidly, this location will fold. I'm about ready to report to the PA Department of Health. I won't be going back any time soon - go to the one in downtown Hershey-it's significantly better. read more

Negative a million score. Placed an order online. Show up to a sign on the door saying no cash payments. Well cool, I ordered online. Walk in to a huge line. Apparently they're waiting because the employees are doing one catered order. Employees keep yelling out, online orders only, it'll be 10 minute wait. (Definitely not a 10 minute wait). Tried to cancel the order online.. can't. Says they have high wait times. What is going on anymore ? I hope I get my food by closing time. Oh good, now they need to wait for more food to be cooked in order to complete the order. Now the cashiers are seeing who is still here to get their orders. Fun. read more

Disgusting, I would never recommend this chipotle to anyone it was just loaded of disgust. It was messy with sour cream guacamole everywhere; there were suds in the beans. it was a pool of just brown. What i put in the toilet looks better than this. would not recommend. read more

Excellent new spot! Great friendly workers, super clean inside and out, and beyond delicious food. One of the best Chipotle's i've been too. Was one of the first 50 customers so my boyfriend and I received a shirt as well! read more

New to the area, love Chipotle where we are from so didn't expect to have a poor experience here. However, it was not so great, it turns out. They were out of white rice when we got there and some people in front of us had walked out as a result. The restaurant was not spectacular looking, the trash cans were overflowing, the tables and floors were dirty, and the food prep line was a mess of scattered food items. There weren't many people in the restaurant, yet none of the workers were doing any cleaning or straightening. We ordered our food, and then got to the drink area and discovered they were out of forks, so I had to eat my salad with a spoon. Not sure why a manager or shift lead hadn't solved that issue by running across the parking lot to the grocery store to get some forks. Looking at these other reviews, it seems this location might be one to avoid in the future. read more

I came in with high expectations, but I got slow service. The food was bland compared to other locations, portions were small overall the food was bad. read more

They close at random hours but do not update the app or post the hours anywhere else besides a piece of paper on the door. Twice now I have placed an online pickup order - paid for it - and arrived to find that they had closed. read more

Store is filthy. The employees were standing behind the counter doing nothing. Only accept online orders, yet no one working there was doing anything. If you have time to lean, you have time to clean. Do better. read more

By far the worse chipotle in the area I live 2 minutes away but will be driving 20 minutes to another chipotle because it's that bad. They are always out of chicken or steak they pour the smallest amount of food and give you attitude for no reason. I spent 15 dollars for a half bowl. Food was good but that has nothing to do w the store read more

When I came into this Chipotle I expected the worst. I expected bad service and small portions like other Chipotle's but was pleasantly surprised. I got served by a nice man named Anis and he helped me get just what I wanted down to the coke zero. Portions were perfect and everything was cooked beautifully. The manager was amazing and I can't wait to go back for more. read more