(Update) I have been there several other times it must've just been a bad workday because every other time I want the food was incredible my go to order is a cheese quesadilla the food is great. The service is great. The ambience is great recommended. read more

Chipotle Mexican Grill - Meal - Mexican Near Me - Hudson, Ohio

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I can't believe this, anytime I come here something's wrong, this time I ordered a cheese quesadilla nothing on it, but instead I got a burnt quesadilla with chicken?! Last time I ordered, same meal and all, but instead there was not cheese. The worker claimed to have misread the order, but how do you mess up an order so simple. I hope to see better and hope you with fix this. read more

Chipotle Mexican Grill - Burnt quesadilla with chicken( asked for no chicken) - Mexican Near Me - Hudson, Ohio

I gave this location, a one star back about a year or two ago. The place was really falling apart. The staff was horrendous and they were always missing supplies. I am happy to say that I've been here a few times recently and they have a whole new crew that's amazing. Friendly outgoing, chipper bright eyed. They're not missing 1000 items if you walk in after 7 PM. Completely impressed with the turnaround of this place. I heard a new owner took it over. I'm not 100% sure about that but something definitely happened and they were able to get a great staff on board. I recommend this particular Chipotle again. read more

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Friendly greeting and service. NO ICE! Their machine was broke but the pop was still cold. Maybe short staffed and right after lunch as many of the tables were dirty. Saw they have two stars. How could a Chipotle just have two stars?? read more

Chipotle Mexican Grill - Earth consciousness- nice - Mexican Near Me - Hudson, Ohio

It's a rob shop. First time ever got a chicken burrito with no chicken. My wife brought it to me. I kept showing her that there was any chicken anywhere! $9 for rice and lettuce. I was surprised when she told me she went to Hudson instead of Streetsboro. Never again at Hudson. Complete rip off. read more

Usually pretty good, however they can be pretty inconsistent, this time the guac was frozen into ice, and my chicken quesadilla had no chicken on it. I counted a total 7 chips in the large chip bag. And it said pickup at 5:50, but came out at 6:10. read more

I know it's become a bit of a joke that you don't get good portions when online ordering but this is getting actually ridiculous. Do I really need to stand there to check and make sure you can fill a bowl? Just double the rice or something to make it at least appear worthwhile. I even ordered extra on things but extra just isn't extra anymore is it? Save your money and try elsewhere. read more

Chipotle Mexican Grill - A normal order that doesn't even fill the bowl. - Mexican Near Me - Hudson, Ohio

Stay away---order from a surrounding town. Worst restaurant in Hudson. I have NEVER ordered from this location where they have not forgotten something in the order. Usually multiple things. A topping, side---you name it, they forget it. PLUS--no way to contact them. I can see why--they would have to hire someone just to answer a phone to field items they forgot. And when you go in the website, they will say that they will give you that item for free on your next order. Free!?!? I paid for that item. You stole money from me! Can I give zero stars!?!? Cold food, small portions and they steal. read more

I live in this town and avoid this Chipotle totally. After 5 pm it is filthy! They are always out of everything and make no attempt to restock. They are super slow and not friendly. Not like other Chipotles at all. Avoid. read more

This is probably the worst chipotle experience we've ever had. First of all while leaving with our takeout the sun was shining in and showed that the floor was absolutely disgusting and dirty. It made me question whether we should even eat our food as I wonder what the kitchen might be like. Decided to hope for the best but then the brown rice was not even cooked all the way, it was hard and crunchy. Several chicken pieces had hard cartilage and grizzle. Lastly, the two bags of chips we bought were so stale we couldn't eat them. Just terrible. Will never go there again. read more

The food is delicious and always a source of comfort! The staff is friendly, quick, and the environment is sanitary. The portions are large, and ordering online is easy and fast. The veggie bowl is a personal favorite! The employee who made my bowl was fun, quick, smiled the whole time, and even cracked a few jokes! Will be coming back:) read more

Alright let's get into the nitty gritty. First off I got chicken and I might of got two pieces of chicken that's being generous. I then make my way to the salsa section and there was lettuce in the sour cream so that scratches off my sour cream preference. I then go to order my guacamole (my favorite food). And let me tell you I was so let down that I only got chucks of avocado. Let's put this into perspective now, it was two hamburger buns of avocado. If I had known I was getting straight avocado I would go to the store and buy some dam avocado. The icing cake is one of the pieces of avocado was all hairy. Bonus section My friend Luke (anonymous) ordered steak and got chicken put paid for double steak. My friend Beckham lost his mind because he didn't know what the hell the guy was saying. Jackson a big ass dude was thirsty and has no chance for a drink because they were out. Thanks for listening. read more

Chipotle Mexican Grill - Mexican Near Me - Hudson, Ohio

If I could give this place negative 5 stars I would. Rude staff, they are always out of something and could care less. The manager actually told me "what do you expect this is Chipotle" read more

My burrito bowl was messed up. I was supposed to have cheese, not sour cream. I was given sour cream, asked for it to be remade in the manager yelled at me and said it was my fault. read more

I order chicken burritos bowl and I found a piece a bone in my bowl I almost ate it took if there r bones in my chicken bowl I am not coming back I should of brought it back in but I already half of it ... so please be sure to watch ur cooking I pay 8$ for this read more

terrible they got my order wrong three times never going back there again. Service is terrible. Had to wait 20 minutes for my order. Food is never fresh. read more

Food is so bad, missing guacamole. And portions are horrible. The one in streetsboro is so much better!

Got a bag of chips with our to-go order. This is what we got when we opened the bag... smh. read more

Chipotle Mexican Grill - Got a bag of chips with our to go order... this is what I got when I opened the bag. SMH. - Mexican Near Me - Hudson, Ohio

Wow. So the first burrito I ordered (for my boyfriend) was a little messed up, but I dealt with it agreed to pay for it. The second one (mine) had too much liquid and they started putting toppings on it that I did not ask for / I can't consume excessively spicy food bc of digestive issues. They acted very put out & started to re-do the second one while giving me an evil eye, talking loudly about me in front of customers, and slapped it together with *half* the portions they are required to out of spite. I refused to pay for that one too, then the person on the food line started complaing loudly about *me* to the manager in front of a line full of customers. I spend a lot of money at chipotle & this was by far the worst experience EVER. The manager apologized but still..... Don't go here. 2/5 stars for a REASON. read more

The Hudson, Ohio Chipotle is the single worst establishment in the franchise. They never fail to disappoint me. Don't think I've ever been able to complete my order without them telling me they are out of something. I'd have a better chance flipping a coin and it landing sideways than getting what I asked for. I'll never be going back. Something has to change. read more

Honestly this place need to figure it out and fast. It's always a crap shoot when you go in there. Last night we ordered 5 Togo meals. For starters the quesadilla we ordered had no meat in it although we ordered it with steak (see picture). The second order was barbacoa and the decided to just put a lump in there that wasn't even cut up or tossed in the sauce. Super dry! (see picture). It was gross. Lastly, the hot sauce tasted like it was made with ghost pepper. So hot it was unbearable and we couldn't even finish the bowl it was so hot. They forgot sauces on the side and frankly it's just a shitshow. So frustrating that the quality is consistently so poor. I hope the figure it out. read more

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Yuck. Every single table was dirty, the serving line was dirty, the beverage station and utensil area was completely unstocked and not well kept. I wondered if the owner ever popped in because I would have been appalled as the owner. I wish I would have read the reviews before I walked in.I looked for the health department score but could not find that posted anywhere. read more

I ordered a carnitas bowl online... the rice was crunchy and nearly no meat. Awful. I tried to use a free guacamole reward when I ordered but I got an error message (The second time this has happened.). There was an option to scan at the store but the manager there said I had to use the reward when I ordered... so no guacamole again. Why not just give me the 30 cents worth of guacamole and keep a customer happy? Avoid this store at all costs. read more

Brown, guacamole, stale chips, filthy serving area, water on the floor, and a seemingly incompetent staff. Need I say more?

This is the worst freaking Chipotle on the planet. Short us chips frequently, get the order wrong often. Expect to wait at least 10 minutes past the pickup time, every time. I'm sitting soaking wet in my wet truck because they got 2/5 orders wrong, and when I called , they said "just come back and go through the line". So I went out in a torrential downpour because they can't do their job right the first time. Because I order online to go stand in line for the second time.... I wish my kids hated this place as much as me.... read more

Place was absolute mess... silverware station was out of everything and straws and forks where thrown everywhere. (I don't want to use forks that were already touched by multiple people). out of white rice and a few other things. Very light on their proportions so if you have a big appetite not the place to go. read more

they had no chicken at all. workers were not very helpful or communicative. the soda machines were broken, no lemonade, and root beer tasted weird like a cherry coke. the chips were soggy and soft. do not go here! read more

This is the worst chipotle I have ever been to. The person scooping my bowl tried to put food into the bowl as fast as he could and put literally nothing in it, food was flying everywhere. Food stations were also dirty. Word of advice, never go here. read more

This is the worst chipotle in history, particularly if ordering online. The orders are never accurate are made poorly with stray ingredients and are ridiculously small portions. Do not waste your time. Drive to Streetsboro or stow. read more

Chipotle Mexican Grill - This was a "full burrito bowl it had pieces of chicken and corn (neither of which were part of the order). - Mexican Near Me - Hudson, Ohio

All around HORRIBLE experience between staff and the food they prepared. Will NEVER be back to this Chipotle.

First, the place was filthy! We went at 8:45 so not exactly crunch time. There was food all over the floor, the food bar was disgustingly messy, and trash cans were overflowing. Second, there was ONE person manning the line and the FOOD? Crunchy rice, hard as rock chicken, practically all pans empty, and NO LETTUCE!!!! I ordered a salad and was informed of this at the very end (where empty lettuce pan sat) right before paying!!! Perhaps have a sign at the front of the line informing customers of items you're out of so customers can leave and go somewhere else??! Third, I ordered some sides and there was so much commotion paying that I did not notice they did not put said sides in my bag until I got home. Lastly, my salad bowl, sans lettuce, had rice, black beans, chicken, and sour cream. That's it. After putting what lettuce I had left at home on my dinner and no sides to add, my mouth was on fire after two bites! Clearly there was "double dipping" with dirty serving utensils. I had to throw it out as I'm highly sensitive to spicy food. Do NOT go to this location. I live in Hudson but usually go to the Streetsboro location because it is always cleaner and far better staffed! The manager should be ashamed. read more

It doesn't matter when you go. They will most likely NOT have guacamole. Nope. None. Ever. Among other things... The employees really trying to run it to the ground. Congrats! read more

incredibly poor service. We had to wait at the counter with no staff paying any attention to us. The server who finally came acted annoyed at our presence. Food items were almost empty. He ignored our requests to refill them, portions were small. Out of salsa. Rude, we will never go back. read more

was very weary about ordering from the Hudson Chipotle, due to years' of complaints from others. Decided to try anyway and the food was not accurate, was cold, and although we ordered two chicken burrito bowls, I did not have one piece of chicken whatsoever in mine, and my daughter's only had one very small piece of chicken. Extremely disappointing after spending nearly $30. read more

I saw this chipotle was rated 2 stars... it deserves 1 if that. Staff are so immature. Goofing off, ignoring people who walked in. I don't know if the person taking my order was new or just a dumb teenager, but he was horrible. Messed up multiple times and barely gave me any toppings. I had to keep asking for more. He also gave me the tiniest bit of guac. If I'm paying extra for guac, you better give me my moneys worth. He got sour cream all over the side of my bowl and my side. This chipotle is also ALWAYS out of ingredients. When I went last time, they were out of corn, guac, and fajita. Today they were out of fajita. The carne asade was also so burnt it looked crunchy. Messing around with high school girls hanging out, ignoring customers, and horrible service. This used to be one of the better chipotles, and now it's by far the worst. read more

This is a rough location. No staff and you have to order online and pick up in store. No ability to go in and order. It would be fine but the to go orders from here are always wrong. read more

Very disappointed will not be back until more consistency in portion size. Annoying that they are still using a spoon to dish out the protein, not sure if they have heard of a measuring cup? Tired of paying for double protein to get the standard amount. read more

This shit gotta be a joke. You are 25 making 15 an hour at a chipotle. And u can't make a bowl? I mean I would give 0 stars if I didn't feel bad that half the crew has a disability. I mean my dog can make a better bowl. I ate that shit in one bite. Get a real job u assholes. You are scooping pre made food. That is ur job description. I hope you all get food poisining. Sincerely, a worried costumer. read more

Hear me out, I'm not a Karen, I'm just a hangry women. The food always good that's not the problem. But I got a $9 order and decided if I'm ordering online I want to ensure I get my moneys worth ok. I gave a $5 tip for a NINE DOLLAR ORDER way over 15% and they didn't even fill up half the bowl, I mean seriously idc but why should I even tip next time? read more

They mess up our order every single time. The chips are either stale or WAY over salted.