We loved the cleanliness and calm atmosphere at this location and excellent music selection. Better than any McDonald's I've been to anywhere in the world (UK, Brazil, Germany, Ecuador). read more

The dining room is really filthy and the fries and burgers are cold. Kind of a disappointment.

M- well the place is as expected fast food done poorly. What used to be cheap has become high priced low value garbage in the mouth. Did we get it our way I think not. Management staff and employees have fallen into pit of lethargic those who wish it was not so can fight that downslide. The high tech ordering boards further separates friendly service and forget about trying to entertain the children on a indoor playground. read more

TLDR; they don't give you the food you ordered and mess up any alterations. If you have a food allergy, avoid like the plague. My order: Collector meal: comes with collector cup, Big Mac, fries, upgraded to a Medium Caramel Frappé Big Mac: no onion, no pickle; Medium fries: default salted Medium Caramel Frappé 6 piece chicken McNugget McChicken: extra lettuce, extra mustard, extra pickle. What I got Collector cup Big Mac: has pickles and onions Medium fries: no salt Medium Caramel Frappé: it was cold as intended "6 piece" chicken McNugget: 4 nuggets not 6 McChicken: extra lettuce, no mustard, no pickle. please note I used the online ordering so they could not have misheard me. Only good things to note was it was warm, it tasted mediocre, it didn't make me sick. I feel like that's the lowest bar to hold yourself to even in the fast food industry, especially as a big franchise. read more

McDonald's - The online order receipt from email - Fast Food Near Me - Stow, Ohio

TLDR; bad service, rude workers, food accommodations not met. me and my boyfriend regularly visit this mcdonald's as it's nearby and easy, and the quality used to be good (keywords- USED TO) recently they've messed up our order every single time we visit for the last few months. Today we wanted the collectors cup and so we ordered a big mac no pickle, no diced onion, a McChicken with add ons, fries, and chicken nuggets with ranch, and a caramel frapp. I'll start with the good stuff- caramel frappe was good, and we received our cup. now the bad- my big mac had onions and pickles which i requested off, my boyfriend didn't receive mustard or pickles on his sandwich, and we ordered a 6 piece nugget and only got 4, and our fries had no salt at all. The service is dismissive and bad, they messed up our food multiple visits now, and the staff here is very rude. Definitely will not be coming back and wasting our money here, and will instead try a new location because other locations do a good job, not this one though Oh and they definitely did NOT mishear our order, because we ordered online! read more

See all

I've NEVER wrote anything bad about McDonald's. But come guys!! Freezing cold fries during the dinner rush? Expensive fries.. and couldn't even eat them!! I wanted to get back in line and ask for hot ones. Even warm would've been nice. Very poorly assembled sandwiches. What are we paying for? I think I'm done for a while. read more

not even a 1/2 of a star.. My daughter got a quarter pounder with cheese today and it was under COOKED.. pink in the middle. felt sick afterwards. Don't not go there. read more

Every time I come to this McDonald's their shake machine is always broken no matter what time of the day it is!! The owner of this McDonald's needs to spend some money and buy a new machine because this is ridiculous!!! You can't even tell if your employees are employees at McDonald's allowing them to wear whatever they want including sweatshirts. employees don't even crack a smile to their customers!! So unprofessional!!! read more

I ordered two OREO McFlurry today, for my kids, and this is how they were served. Sloppy, messy, not full, hollow through the center, and one of the lids unattached. On the other hand, they did get the order correct. read more

Today's review was not good! Food at approximately 1:30 was overly salty.Person to go was very slow on answering. We are weekly customers. This is the second. Time we had poor consistent service. The only one that enjoyed the food was out dog!. if things don't improve we will be forced to near by comperers read more

1 car in the drive thru and I ordered a mobile order for 20 nuggets. I get pulled to wait and then they bring out a quarter pounder with cheese and two pies. as someone who has worked in the restaurant industry since I was 15 this is completely unacceptable. read more

As far as food goes, it's McDonald's, you get what you expect. My food was originally wrong, no big deal, i told one of the employees and asked to get it fixed because my daughter is SUPPER picky, BUT when i asked i was told by and girl with a poorly dyed mullet that they couldn't do anything about it and she very rudely told me to have a nice day. Payed for my daughter's dinner just for her to not eat it. never coming back because of this read more

I had ordered a mobile order at this McDonald's on Darrow rd the damn work was rude and disrespectful because my code didn't pop up on the screen she was talking crap and disrespectful If u do not like your job then just quit it's not my fault your having a horrible day read more

I see a lot of reviews for this McDonald's that are complete trash, grated they are from a year or so ago. I honestly don't think that it's very fair. Many people complain about the wait for food, or the quality. This place isn't fine dinning - it's a McDonalds on Darrow road, Ohio LOL. In the mornings this place can be very busy, so it's understandable that something like that can cause frustration - but from my perspective the line goes by very fast, especially for the amount of cars. Another review complained about cold coffee, I once did receive a cold coffee as well - the staff was very kind about it and genuinely apologetic. They made sure to brew my coffee fresh and hot, and because of the mistake an employee gave me a free large fry for the inconvenience as well! Again, I don't think that it's fair that these old reviews are taking over the overall review especially when they are outdated! The staff here is always so kind and understanding especially if there is a mistake! Another thing I have learned about this place, is that the employees LOVE seeing doggies! So make sure to bring your pup if you do give this place a visit! (THEY GIVE PUP CUPS!) Let's remember to be kind to McDonald's staff! read more

Advertises that it has a PlayPlace. It absolutely does not. It has some plastic gating around a big mat. As a parent, I was disappointed when I saw that there was no equipment to play on. Further, it said the "playplace" was for three and under only. I was also not impressed with the fact that my child's apple slices tasted funny. Finally, the toys stunk. My son got some cheap Chinese made stuffed whatever -- not what was advertised for boys. My three year old got some cheapie heart thing with lip balm in it. After that, I don't plan on taking my kids back there until they turn 18. read more

McDonald's - a brightly colored children's play area - Fast Food Near Me - Stow, Ohio

Spent over $10 for a #1 - Big Mac combo. In years past, a combo included a drink. Now, they charge for the drink, but don't tell you until you get your receipt. The burger was so salty I threw it away. I'm going back to the Whopper. Much better and other fast food joints provide coupons. Why would I pay this much again for something I can't eat. By the way, it was 6:30 pm and usually there is still a line around the building. Only me and two other cars tonight. Wake up, McD's - you rip us off with uneatable food and customers go across the street (literally) to Arby's, Wendy's and Burger King. read more

They suck so bad. I guess they thought this would be funny not to include the actual hamburger in the hamburgers ( two of them). Shame on me for trusting this business. Stay away from this place. The manager just laughed it off. read more

McDonald's - Never ever and I mean ever go to this location. They don't put the burger in your hamburger. Management sucks. Stay away. - Fast Food Near Me - Stow, Ohio

Spent over $30.00 for 2 meals. Third time in a row that I received a order with a mistake. Ordered a double quarter pounder with No Onions. Got home, opened the burgers box that had the sticker on it saying no slivered onions,. Surprise, they still had the onions on it. Never going back to this one. There's an Arby's, Wendy's and Burger King right across the street and other McDonalds nearby. Don't choose this one. The fries were soft and cold too. read more

Gave me to wrong order through drive through and then accused me of being out of order and that it was my fault. When I pulled into the drive through there was no other cars. Really?!? read more

I ran into this McDonald's just to use the bathroom. I am very grateful for McDonald's being all over the US for the use of their bathrooms. I haven't eaten in a McDonald's in 20 years. I would've given a one star except for the fact that I'm very happy that I can use their bathroom. LOL the reason for the low Reading even though I didn't eat any food here is due to the fact that the floor was absolutely disgusting. From the moment I walked in the door the floor was like ice from Greece. The bathroom floor was the same way and sticky too. If they maintain the floors and they're eating area and their bathrooms where all the customers can see it I can't imagine what the kitchen looks like. read more

330 pm tried to get a coffee and burger. The drive thru line was painfully slow. The burger was barely thrown together and the coffee was cold. COLD. How does that happen by accident. I suspect he was trying to send me off instead of brewing a new pot, although I sat in the drive through for 10-15 minutes which is more than enough time to make coffee. Ruined my already crappy day. Raise pay get better folks. read more

RUDE! RUDE! RUDE! I came here only because my son really wanted too and it's the only place to eat with a playroom. We stopped in for what I thought was a quick meal. A group of 3 employees stood around talking while my son and I was at the counter for at least 5 minutes. No line. Little in the drive-thru. When a lady FINALLY came over, she asked ,"Can I help you?" THEN proceeded to continue her conversation with the group she came from, while I had to wait for her to be ready to take my order! Their saving grace that gave them 2 stars instead of 1, was that they got my order right. read more

This McDonalds has really suffered since their renovation completed around Labor Day. Wait times in the drive-thru are way beyond normal and there is never any explanation. On September 21, I had completed a mobile order but could tell as soon as I arrived that in spite of very few cars it was going to be a long wait. Being bored, I decided to time the action. 3 cars ahead of me, customer waited at the order here speaker for 6 full minutes before being waited on. 2 cars ahead of me, it was 2 minutes. 1 car ahead of me, it was 7 minutes. Once it was my turn, it was only 2 minutes but I decided to say "hello" to get their attention. I don't know, maybe the new speaker system doesn't register when cars drive up. The person behind me took 3 minutes to get waited on. Only the second drive-thru window was open. I got my food 25 minutes after first getting in line. That is just CRAZY. I asked the young man what was going on, and he said there were not enough employees and there were many people in the dining room. I only saw maybe 7 cars in the parking lot, some of which had to belong to employees, so I'm skeptical. I wish I could say this was an isolated incident, but I see it regularly when driving past the store or when I make the mistake of trying again. read more

They were not wearing gloves while making eggs would never eat here and very slow

Worst McDonald's I have been too. Very inefficient and very very slow. Manager has no authority as her son and ignores her. No hustle in staff except for young junior manager. Avoid this place unless you have a lot of time to wait Drive through was backed up too read more

Best McDonald's in the area. Staff is always friendly and service is reasonably quick. Have not had any real issues at this location.

Little things. McDonald's is not great food but I was very pleased this morning by the service. I tend to like my coffee with milk, not creamer. I asked for a coffee with milk. They gave me a bottle of milk to put in my coffee at no charge. Most places would just they don't have milk. Good on ya McD's. read more

I live down the street from here and I would rather drive completely out of the way rather than go to this McDonalds. Always forgets something in my meal and the service is sooo unbelievably slow, the staff is nice except for one older lady manager that is always there. She is so rude to customers and SOOOOOO rude to her employees! I will never go to this one again. read more

The reason you get at least one star is that you're consistent. You're consistently bad with service. My goodness, what the hell are you guys trying to do here? It's a McDonald's!!!! It routinely takes me 20 minutes to get a cup of coffee. I tell myself each and every time 'it can't be as bad as it was last time', but you continue to prove me wrong. Worst part is I live two blocks from you and will now have to avoid you in the future. Seriously. Get it together man!! read more

Slow service, rude employees and missing items when going through drive thru. Go to Hudson location instead.

This is THE absolute, slowest McDonald's. I have tried numerous times to give this place a second, third, fourth chance but I continue to wait in line for a minimum of 15 minutes every time read more

I never ever eat at McDonalds. But today I decided to use the drive through because of the convenience of quick service. The picture of the quarter pounder deluxe looked great, with fresh lettuce and tomato. The service was fast and efficient, but the burger came with onions and ketchup. No fresh veggies. Disappointing. read more