I had an outstanding experience thanks to Shannon (The Manager ) . From the moment we interacted, Shannon went above and beyond to provide exceptional customer service. She was friendly, professional, patient, and genuinely cared about making sure everything was handled perfectly. It's rare to come across someone who takes such pride in their work and makes customers feel so valued. Shannon turned a great experience into an exceptional one, and she is a true asset to the team. Thank you for your outstanding service--I highly recommend this business because of employees like Shannon! read more

I stopped by to get a bowl and some tacos. The chicken tacos were good. The service was good. The burrito bowl had steak that was inedible with gristle and fat. I had to get rid of it. The chicken was good though. They need to check the quality of the meat before putting it out. Half the bowl was thrown away. read more

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Not quite sure why there's always a line of people here and they prioritize door dash orders first. Literally waiting for her to finish online orders....Ummm the line of people waiting should be priority read more

Chipotle Mexican Grill - Mexican Near Me - Houston, Texas

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I asked for more rice which I know should I be no issue became an issue which is ok but when it came to not being able to get more pico because if I get that I can get anything else? There was already less rice to begin with I payed for my whole family and got the same treatment none the less the cashier was extremely greeting so the experience wasn't all the bad. read more

Food: I don't know which ingredient now has a different spice flavoring but I've noticed the last few months something hasn't definitely changed in the recipe because the taste isn't the same great taste it used to be. I thought it was the vegetables but I didn't have that so now I'm wondering if it's the chicken - perhaps they're putting way too much on it when cooking it. It's not a great taste anymore. Service: customer service used to be a high priority for Chipotle, but something has changed drastically in this area as well. It's like the greedier the CEO has gotten, the changeover of workers has increased and for those now working shorter term, they don't seem to care about being friendly. Nothing says eat here and enjoy it like a frowning or apathetic line worker only to have all three like this in a row. I know it's just a job, but where along the way did employees lose out in the idea a job worth doing is worth doing well, and if you're in a customer service role, do it well. Ambiance: the music was so loud my Apple Watch kept going off due to the "loud environment". I've been in nightclubs that weren't as loud. It was so loud I couldn't carry on a conversation because the word on couldn't hear what I was saying. When this one first opened we used to have a large group meet here once a week for dinner but now no one wants to meet here because it's just not the quality or environment it used to be. It's a shame too because there aren't any other Chipotles nearby as an alternative, but it will be the last time I eat at this one for a while. Hopefully over time it will improve. read more

Love this location but some of the staff don't know how to proportion the food they need more training even when I order a quesadilla they always roll the foil inside and it messed up the food read more

Chipotle Mexican Grill - Like make a quesadilla is not hard they never line the tortilla properly - Mexican Near Me - Houston, Texas

I visited the 13768 northwest freeway location at 10:10 pm last night. They were out of white cilantro rice, black beans and lettuce of all things. The prepared didn't care. After some complaints a guy made some rice. Still no beans or lettuce. I asked the manager what they were going to serve tomorrow and she shrugged and said I'm wondering the same thing and laughed. This is not the first time this has happened here. It is very poorly run. I will never return to this location and warn every one I can about it. read more

No rice, how do you run out of rice. It's like the main ingredient. Order enough to plan better for your customers. Pretty simple

My usual spot that I go to when I want Chipotle, but the last three times I have gone, they have been out of white rice. How are you out of white rice every single time? I don't get it.. there's so many people there and y'all can't even refill the rice. read more

This was the most disgusting place. I've eaten at in a long time, food everywhere, dirty tables, dirty bathroom, dirty counters on the front and the back, and the workers had gloves on, but they were touching their faces and their hair before serving. You never going back. read more

Terrible experience. The food was completely bland -- even the guacamole had no taste. I had to keep asking for more rice and beans because the older lady barely gave me any. On my last ask, she dumped a pile in my bowl like she was trying to prove a point. Super rude and unprofessional. I'm done with this location -- I'll be going to the one off 249 from now on. read more

Not to be confused with Whipotle, which is an S&M Club. On 290, a surprisingly good location. Not my fave, but then I don't like this chain at all. This is a very big surprise for me, I can't account for Barbi enjoying this chain because I can't stand it, but as far as locations go, it's better than most of them, hence the star rating. read more

Chipotle Mexican Grill - Just a Chipotle off the old block - Mexican Near Me - Houston, Texas

20 mins after the business was scheduled to open the doors were still locked and no acknowledgment to myself or the other customer waiting outside from employees inside. finally left after 5 mins with doors remaining locked. read more

Second time I've gone to this location, and I will never go again! They literally scam you with the amount of protein you get. I always ask for double Barbacoa. And in every location I go to I get that exact amount. These people if you ask for double they give you the regular amount. You get 2 ounces instead of 4 ounces Each serving. Freaking criminal. Pisses me off so bad because they're freaking expensive and then they want to give you shit. My coworkers were thinking about coming with me, but I'm going to tell my company and all my friends and never go to this location. All the other reviews for this place are saying the exact same thing. Horrible! The staff was really rude about it when I asked them about it too. There are three other locations that I always go to that serve me the correct portion and are always nice and friendly. Oh, and a woman who had checked out in front of me ,stopped me when we got outside and told me that they always do this to her so she started asking them to put the meat that they serve in a cup on the side so you get 2 cups of meat and that way it ensure it's 4 ounces each because if not they give you 2 ounces. Sad that a person Even knows that going to that location and they have to check them that way. Very sad and deceitful. read more

Chipotle Mexican Grill - Mexican Near Me - Houston, Texas

I asked for half chicken and half steak the lady who was making it gave a very small food port I then asked can I have extra steak and the lady put two pieces of steak extra and moved it to the side read more

Chipotle Mexican Grill - Half chicken half steak I asked for extra and only received literally two pieces of steak on a spoon to my bowl - Mexican Near Me - Houston, Texas

JUST AWFUL, wreckless handling of food & cross contamination. No care for anything, my food had hair and some white stringy thing in it. Won't be eating here again. Just terrible. For people to not care at all in front of your face about the food your putting in your body, I can't imagine how they handle the food behind closed doors. Period!! read more

Chipotle Mexican Grill - Chicken bowl - Mexican Near Me - Houston, Texas

The worst meat portions out of any chipotle I've been to. The portions of everything else are fine. Today, was the most laughable portion I've gotten, hence this review. I usually get double meat to make up for it but the cost is double for a regular size portion. There are specific workers that give smaller portions and if I see them I just leave. I'm salty, but only because chipotle is the best fast food restaurant near where I live. Very sad. read more

I work two jobs, I'm running in two hrs of sleep so I stop at chipotle. I scan for chips from my rewards and when I get to work and begin to eat I see no chips in my bag. The host name is Casandra. Please train your employees to be attentive & pay attention. The store was not packed at all either. Literally was only one other person in line. I hate typing bad reviews, I'm not the type to complain but honestly I work hard for my money. I spend my hard earned money at chipotle. I expect my order to be right. A child could do this job. read more

Chipotle Mexican Grill - Name of host, location of store. - Mexican Near Me - Houston, Texas

This is my favorite chipotle location. Always generous portions and great flavor. Even during rush hour the food is always cooked right and fast service. read more

I've never thought I could get hooked with Sofritas - tofu protein. I was told about "Order Sofritas Get a Free Burrito" offer last January from a co-worker. I was "oh, yeah?" So, I was there on 1/26/15 to claim my prize as they introduced this new "meat alternative" Sofritas to the public. The powerful flavor of Sofritas is indescribable for me. I'm not a vegetarian. I don't really care it's not meat, because my taste bud tells me It's all good. Just try it. Don't think it's made of tofu, unless you're allergic to soy. Since Freebird quit and Taco Cabana failed to meet my expectations, I don't mind to fight the construction traffic to get here for my Tex-Mex fix. read more

Chipotle Mexican Grill - Sofrita burrito - make sure you eat it with a fork or spork. - Mexican Near Me - Houston, Texas

This is my go to Chipotle but as of lately they're constantly skimping on the protein.

Cons: -BUSY at lunch, line past the door -Limited parking at lunch peak -Sometimes staff is busy and doesn't engage fully causing mistakes with order Pros: -Friendly staff -Delicious, fresh food -Close to my work :) read more

Chipotle Mexican Grill - The front door - Mexican Near Me - Houston, Texas

I give it a three star I love chipotle but if y'all are closing at 9 then change your hours on your website instead of wasting people's time. read more

If you ask for meat they barely give you anything. Seriously, barely anything. Every single time. Other than that, the food is really good.

This place without fail, always gets my husband and I's orders correct. Although this may seem like not such a big deal to some, it is to us. We order through door dash a lot and believe me when I tell you that almost every restaurant messes my order up when ordering through that, but this chipotle never gets it wrong and for that - they deserve five stars in my book. Especially on a more rough day, receiving a wrong order makes the day a little worse, but they never do me like that. So grateful for that. Keep up the good work guys. Thanks a lot! read more

Manager must be stingy AF because the last two times I've asked for chicken they give you a measly 2 ounces lucky this place is in a prime location or else they'd get no business being that stingy. Ask for double chicken and you get the correct amount 4-5 ounces. Go elsewhere this location sucks $$$. read more

Over the years, I have been to the Chipotle Mexican Grill on 290 (13768 Northwest Frwy) many times. In comparison to other Chipotle locations, to me it seems to be on par. I cannot recall ever having issues with this location. And ever since the 290 construction wrapped up in that area, getting in and out is much easier. read more

Do not order catering from this location. Not only will they get the orders wrong, and deliver to the incorrect location. But you cannot get anyone on the phone to try and resolve the issue. Worst experience I have ever had with placing orders. read more

Purposely went to this one because it had the best rating, but NOPE. Bone in chicken, undercooked rice, brown quac, random jalapeño that was super spicy. Would not recommend. read more

Don't come to this location. Stingy as hell. Wanted to charge extra for a side of salsa for some chips. What kind of restaurant offers chips without salsa included??? read more

Used to be a great Chipotle but not any longer. Leftovers are passed off as fresh the next day. Bowls are half full of some kind of liquid that spills out and orders end up on the floor before you get out the door. The employees stand around gossiping loudly and ignoring customers. Prices have jumped so much that if you are expecting the free tortilla with your Burrito Bowl to share with your 4 legged friends you can pay for it now and its a ball of grease. Chipotle talks a big game about saving the planet but they can't even save your order from leaking out of the bowl, bag and decorating the floor! Don't expect much friendliness from the staff either, they smile but they are more like Stepford Wives. Dead eyes... read more

too slow, I asked for chips then payed which they told me they'll come back with but took too long lost $2 and my time. It feels like they employees don't wanna be there read more

I have loved Chipotle since they first opened, and the only complaint I have about this locations is it's always packed. If your not there at 11 sharp you are in a line! You can However order online and just go around the line. It actually is quick and convenient. Definitely the best Burrito joint in town! read more

Chipotle Mexican Grill - Mexican Near Me - Houston, Texas

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This is yet another fast food location I went to when my old office was in NW Houston off of 290. This is a typical Chipotle even though it is in a less than stellar location since the area is going through a huge transformation since there is so much work being done on 290. This restaurant gets pretty busy since there are a few offices nearby and chipotle is a nice lunch options that is popular. I usually have to wait in the line but it is worth the wait. I am always surprised that I am able to find a seat at the chipotle with how busy it is but a seat always opens up. I recommend this place as a great lunch option. read more

This was one of the very few locations that were open. Daniel made my food... he changed his gloves and prepared my food with care (which I really appreciate) the staff here is friendly and nice. Thank you Daniel!! You made my experience here just that much better! read more

I like coming to this location. The servers are very friendly!!!! I appreciate how all of the workers wear their mask VERY hygienic! Keep up the good work!!!! read more

I'Ve always liked Chipotle everything is so delish and fresh. Everyone is always very nice at this location. Specially want to give Kudos to Chris!! So profesional and knowledgeable and so sweet!!! This kid is going places! Made my day! read more

This is your typical Chipotle chain. I got threw the line fairly quickly. The food was good as always. I always get the burrito bowl, it never fails. I'm diggin' the new brown rice Chipotle serves. It makes me feel like I'm eating "healthier." Haha. I like to mix it with the white rice sometimes. Even though I've driven by this location hundreds of times, I only recently went in there for the first time simply because it is difficult to get there from Hwy 290. No matter which direction you're going on the freeway, you have to turn around to get to the restaurant and turn around to leave. It's ridiculous! So, my visit here must have meant that I was pretty desperate for Chipotle that day and had extra time on my hands to do some extra driving that day. read more

Yesterday was my first time going to Chipotle and I loved it! I'm definitely a fan of the Chicken Burrito Bowl! The chicken was tender and seasoned perfectly! Since I'm watching my weight, I love that brown rice is an option! I'm looking forward to going back! read more

Chipotle Mexican Grill - Chicken Burrito Bowl - Mexican Near Me - Houston, Texas

I like Chipotle a lot but this location sucks. The meat is super seasoned and super salty. It just doesn't taste as good as the other Chipotle's in general. The staff is not friendly. Some of them don't seem to speak English so I end up pointing. Plus they're shiesty on the portions. I usually get the vegetarian so I need more rice and veggies to compensate, but they still give me just half a spoon of rice so I always have to ask them for more and they look annoyed... but if I don't, then I'll end up with a half-empty bowl and they seem to think that's fine. read more