Can we take the time out to OVER recognize Megan for her kindness and understanding made our dine-in experience amazing her customer above and beyond and we simple wanted to say thank you read more

Bad service and the rudest employees!!!! They overcharged me for guacamole that I never asked for. These people are thieves. They didn't even want to give me a cup for water. Don't patronize this business. read more

Service was very rude, like they didn't want to be there, no smiles, slamming food in bowl. Then when I had to drive all the way back because they didn't give me my chips, they made it seemed like I was inconveniencing them. No apology, only huffing under their breath and when I asked to speak with manager and told her I had to drive back for my chips, she said "So" and didnt care that I said I was going to complain. I tried calling corporate but there is not a real person to talk to, only an automated operator, which got me nowhere. read more

DO NOT KNOW HOW TO MANAGE A RUSH ordered food for pickup, got there was not ready so they made me wait in the 5:00 traffic line in the store just to pay again for ANOTHER MEAL. all while having to try to dispute the first charge simply because they processed a GHOST order. I've come since a kid, slowly dying spot. also young staff like loud music and will ask you repeatedly to repeat. read more

Disappointed in this location, the items are never fresh, especially the guacamole. It looks like they don't want to make a fresh batch in the morning and they use whatever was left the night before. I know fresh guac is not supposed to look like this! read more

Chipotle Mexican Grill - Guacamole from the night before - Mexican Near Me - Houston, Texas

Twice I've ordered online to save time standing in line and they've gotten the order wrong. I don't understand because the order is printed on the ticket and all they have to do is follow it. So, if you don't want your order to be wrong, go inside and order. read more

I REFUSE to return to this chipotle this manager was very disrespectful. It was a woman with glasses who did not want to even let me speak. I had to remind her several times of the issue because she CONSTANTLY talked over me. If she was having a bad day she should NOT bring that to the store. After her disrespect another customer stopped me while getting a drink stating "she is always like that". So I am not the only customer who feels disrespected, mistreated, and verbally assaulted. Her name is MAIRE YU as stated on the card she gave me when I asked for her name. I will be calling corporate and they must address this horrible customer service. Your job should be to please the customers not verbally abuse them. read more

Chipotle Mexican Grill - The manager of the store who was VERY disrespectful and refused to let me speak. - Mexican Near Me - Houston, Texas

Worst place I been to the workers looked mad just because they were doing their job they didn't close my burrito AT ALL when I opened it it was all over the place never coming back here ever again and quit hiring people who look like they are being forced to be there. Never coming back again read more

Last time coming here. I ordered online for pickup and got there to a huge line full of other people waiting for their online orders. I asked for my order and it hasn't been even started on despite it saying ready in app. I asked again a couple minutes later and they had my order ready but didn't let me know making me wait for even longer. Full wait time for just one bowl was around 30 min. I DIDNT EVEN GET MY ORDER. I PAID FOR GUAC AND HAD ALOT INCLUDED and got someone's else order, food was dry and so bad. This isn't even the first time this had happened at this location, every single pick up order of mine was like this. The other time, the workers were just in lobby chatting with music blasting with my order not even being made yet but says "ready". Horrible. read more

Rude staff and dirty location. Maire Yu is the manager and is very rude ! I will never eat at this location again

Love the service I usually order the three crispy tacos and add in the toppings of choice very delicious and also the burrito. Do try it out if you haven't already. read more

This place is disgusting! It has taken me months on top of months to give this chain another chance, and when I finally decide to step foot into another Chipotle (after their contamination crisis) and I get nastiness. First off, it was 8pm and a few workers were dragging themselves around and gave the worst customer service. My husband and I were in line when a worker came from the back to place beef of the grill. As he placed his last piece on the grill, he sneezed...and there was no coverup of any kind...not even an attempt. He sneezed over the meat!!!!! I was in awe!! No one on the staff made a flinch. I was on my way out of the door at this point, but as I watched the snot ridden beef lay on the grill, I noticed a layer of black, tar-like crust covering the entire grill! My husband and I ran to the door. I WILL NEVER eat Chipotle for as long as I live!!! What a disgrace!!! read more

Chipotle Mexican Grill - The grill with a thick layer of burnt crust and the beef an employee sneezed on. - Mexican Near Me - Houston, Texas

Food was good and it was quick. I would def come back here to eat again. Nothing much else to say lol.

Friday evening dinner pickup consisted of waiting in a line that stretched all the way to the backdoor and about a 15-minute wait to order. Still, it was worth the wait. The service was on-point and our order was made well. They ran out of the grilled veggies so, after we paid, they had some fresh veggies come out which they packed in some foil and gave us to take with us. Beware that there is a Chick-fil-a next door so the whole area can get pretty busy during busier dining hours. Not only can getting into and out of the area be more challenging but so can parking. A minor issue but worth noting in case you don't like dealing with such a rush. read more

I've eaten here a couple of times this week & I love it. The first time I went, inside to order and the staff was so friendly. There was a bit of a line but they were able to get through it quickly to take my order. The second time I ate, I decided to utilize their app in order to just pick it up. The app itself was a bit confusing at first but I eventually got it. When I got there was pleasantly surprised, they had my order ready! So I didn't have to wait (which was something I did not expect). read more

I've been here many times and the food is alright. It's more than filling, but it's not timeless. It gets old after awhile. I decided to return to try the Chorizo (pork & chicken sausage) Burrito Bowl, so got here on a Saturday at 2 pm. My goodness. The line was long! I waited for 30 minutes to be helped. I think this place might be getting short staffed. Idk. The bowl was ok. The chorizo is not distributed evenly so there was not that much flavor. There are chunks that should probably be cut more. I would rate it a 3/5. Don't know if I'll return at this time to the long wait time, and Chipotle starting to lose its touch. If you're craving it, I'd suggest ordering online beforehand for carryout. read more

Chipotle Mexican Grill - 30 minutes wait time from the door :/ - Mexican Near Me - Houston, Texas

The young guy with glasses asking you what you want to have, has an attitude and curses at me in Spanish? Really shitty service! You need better employees! read more

I ordered twice from here and they somehow messed it up HORRIBLY twice. I ordered steak bowl with everything on it and all I got was steak, rice, and guac. And I thought this was a mistake so then I ordered it again and I got the samething! How can you do this and take peoples money!? read more

Extremely slow, and employees are not friendly. I stood in line for 10 minutes, and they didn't have what I wanted. They just said we're out and continued to just look at me: no reason or apology. read more

Food was great. Service was absolutely trash. Rudest employees ever. Will not be returning to this location again. If I could do 0 stars I would read more

Since my Freebirds Fiasco near Tomball, I have been feigning a superb burrito. Although me and my holiday weight gain have been battling for a couple of weeks, Chipotle was the best option at this particular time of day to partake of and satisfy my burrito binge. Shopping center is usually full any time of the day, but there seems to be adequate parking--even if it's kind of weird. Lots of different angles and turns to create mini parking lots for each suite in the shopping center suites near the feeder. Anywho, this Chipotle location is as nice as any other. Tables and ordering area are clean. Staff was friendly and fast with taking orders. Basically, if you've been to one Chipotle and you liked it, you won't be disappointed by this one. Burrito is massive! It could be easily split into two to be shared or to be greedily devoured by 1 (I'm the latter)! On this occasion, I opted for the chicken. Almost purchased the carnitas (pork), but when I asked the worker about it, she couldn't give me an answer right away. Plus it looked a little dry. Ingredients were fresh and favorable--just as I remembered from previous visits of yesteryear. If I wanted to be a stickler, I would say the burrito could have been wrapped better on one end, but really? Honestly? It's not like a casserole that you're storing in the oven. Besides, I would like to see anyone off the street try to wrap a burrito the size of your bicep! Had to buy the chips to complete the experience. They have a hint of lime that goes great with salsa, so splurge for that extra item. One thing that is new that maybe just at this location is the alcohol. I know beer has been served at Chipotle for years, but now they serve margaritas! Maybe I'll try one on my next visit. Despite the taste of the food and overall cleanliness of the store, there were a few areas that stuck out to me: 1) beverage area needed to be attended to--customers had made a mess filling up their cups and getting straws. 2) the tables intended for groups, which are situated near the front corner of the store, makes the place feel congested, In fact, it's difficult to get around the corner and go to the bathroom because of how close the tables are to each other. 3) Once you walk the green mile to the bathroom, lo and behold, there isn't a hook to hang your purse. Sure, you could place you bag on top of the bowl cover, but ummm. . .no. Negative for me--especially when I just bought a new purse. Since it's also not advisable to sit on the toilet seat at a public location, holding my purse while I peed was a bit of a challenge--one that I would not advise after doing squats and bicep curls at the gym! At least the restroom is clean, and possesses exceptional washing and drying components, but no hook in the bathroom? Makes me wonder who designed this bathroom? I know this maybe on a tangent, but I know this detail is extremely important to the ladies, so if you come with a friend, let them hold your purse! There's only one bathroom, no stalls, so only one of you could go at a time anyway. Overall, quality and quantity of the food for the price is worth the visit. If you've never been, you have the option of having a taco or bowl instead of the burrito. They also have kids meals too for $3:75-4:50 range. read more

Good food, good prices, typically clean tables, sadly almost always super busy (or perhaps the staff is super slow). Speed things up and it'd be five stars... read more

Chipotle Mexican Grill - Line goes out the door at 8pm on a Friday night - by the time I got to the register, line was *still* out the door. - Mexican Near Me - Houston, Texas

I have always been a fan of Chipotle, and I visited this location for lunch. Not much to complain, the line wasn't long (it was a Wednesday) and the servers were fast and courteous. It was my first time trying out their new brown rice option and I like it a lot. I am not going to go into the whole Freebird vs. Mission vs. Chipotle burritos war, however I will say this: Chipotle honestly has the better steak IMO. Chipotle is always consistently good and this location got my vote. read more

This place never fails. Quality of their food is always great and tasty. I've never had a problem so far with this place. I like how the crew always looks attentive to keeping the place running as it is. I've personally never dined in but would love to, place looks great. read more

Are very very efficient friendly and made me feel very welcome my buritto was very delicious read more

Chipotle Mexican Grill - Mexican Near Me - Houston, Texas

This location never has chips!!! The rice and beans are always hard. The tables are dirty af. Not to mention the grill has not been cleaned at all which makes the chicken taste bad n burned Horrible! read more

Gross ....cold tortillas and meat not cooked enough and the pieces that cooked are extremely chewy. First and last time here .

I love the food there man! The people are awesome!!! Excellent service, hospitality is excellent! Low crowd ratio. The mantra music is excellent-ie, the music on the stereo- even the decorations have a certain je na cet quie,, to it, you know what I mean? read more

Best Veggie Fajita burrito on earth!! The chips are amazing also! read more

Chipotle Mexican Grill - What's your fav? - Mexican Near Me - Houston, Texas

I like coming to this Chipotle. The staff is always friendly and the food is always good. I like that they always have my order ready when I order online. read more

This is the second time I have gone to Chipotle and not in the same year. the first time my food was horrible and I said I would never go back, today I went and my chicken was scorched, it had a horrible burnt flavor so it made everything that was in my bowl taste burnt. I will never go back there again. twice with nasty food, I can't do it again read more

Our order was wrong and the guacamole was brown. I called the chipotle to let them know and the manager, Alexander, was rude. He made excuses instead of apologizing for the inconvenience. He said avocados are out of season and oxidation got to the guacamole. He didn't seem to care that I was going to report this issue. read more

Best Chipotle ever been to! Rice is always cooked to perfection, meat seasoned just right and customer service is always on point! Wish they'd take trips to surrounding Chipotles to give them a few lessons on quality and service. Only down side is tea is very weak, but perfectly sweetened! read more